MandM Direct FAQs

Sorry, we’re unable to add or remove items from your order once the payment has been processed. You can cancel the contract for your order within 14 working days starting from the day after you receive your order.

If you need to cancel your order contact our Customer Services team. Please have your order number ready to help speed things up.

If the order has been dispatched to you prior to cancellation, you have a legal obligation to keep the products in your possession and to take reasonable care of them.

As a consumer, you always have legal rights in relation to products that are faulty or not as described. These legal rights aren’t affected by the above returns policy. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Unfortunately, in rare occasions a popular item might go out of stock when your order is being processed due to such high demand. In this instance a full refund will be issued for the item that has gone out of stock. Depending on your bank, it may take 3-5 days for the funds to return.

Absolutely, for more information about how seriously MandM Direct take your internet security see the security page. We use the ‘Verified by Visa’ and ‘Secure by Mastercard’ payment system which give the added safety step of your bank verifying the order.

Sorry, we don't have any physical shops. Your mobile phone is effectively a store in your pocket. Put the kettle on and shop away without ever worrying about opening hours!

In an effort to move to a more paperless solution over the next 12 months we will be moving away from including a paper copy of your dispatch note (description of what is on your order and any returns information) in your parcel.

This means your dispatch note which includes, order and returns information as well as any pre-paid returns labels may be emailed to you instead of it being in your parcel. We're rolling this change out over the next 12 months so in the meantime you might get a paper copy and an email.

If your parcel doesn't have a paper dispatch note in it then this means it has only been emailed to you. Please check your dispatched email which is the email sent to you when your parcel has left our warehouse.

Please refer to the size chart link next to the ‘add to basket’ button on each individual product page. If you have any further questions please contact customerservices@mandmdirect.com and we will be happy to help with your specific size query.

We update the stock levels on the MandM Direct website regularly throughout the day to provide you with the most up-to-date stock information. When you select a size on a product there will be a ‘low stock’ or ‘sold out’ message if a size is almost gone or totally sold out.

Generally our business works on a 'once it’s gone, it’s gone' basis so we don’t tend to get more stock in once a product is sold out. However, you will be advised if we're expecting more stock by a message saying ‘coming soon’.

If you’ve received the correct number of items, but one isn’t what you ordered – please let us know within 48 hours what should have been received instead. You’ll then need to return the wrong item letting us know if you’d like the correct item sent to you or receive a refund using your returns paperwork. As soon as we receive this we’ll get the correct item sent out or your refund actioned.

If you’re missing an item from your order let us know within 48 hours. You’ll be offered to have the missing item sent to you separately or to receive a refund. A missing item will be sent on our Express Delivery service where possible. As part of our on-going fraud prevention measures, a letter or email may be sent to you and requires signing before your missing item will be sent out.

We don't do discount codes. We sell big brands at sale prices every day. We already keep our prices as low as we can and pass on the savings to you, so there’s no need for promo codes. If you see a website offering an MandM Direct discount code, it isn’t real.