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About MandM Direct

ABOUT US

Our journey began in 1987 by founders Mark Ellis and Martin Churchward (the ‘two Ms’), selling end of line sports products directly to customers in the UK. 31 years on, we’re now one of Europe’s leading online off price retailers, offering hundreds of big brands at everyday low prices – with over 2 million active customers and 104 million visits a year! We now have dedicated local market websites in Ireland, Germany, France, Netherlands, Denmark and Poland as well as dispatching to another 20+ countries worldwide.

Our success is down to our commitment and passion for seeking out the biggest fashion, sport and outdoor brands at unbeatably low prices all year round, to make sure you get even more for your money!

BIG BRANDS – LOW PRICES

At MandM Direct we’re proud to be different. We always offer big brands at low prices, from fashionable on-trend styles to sportswear essentials – we pride ourselves on our huge range of the best quality products from big brands, for the whole family. Unlike other online retailers, we don’t do discount codes or promotions – just your favourite brands all with up to 75% off the RRP.

HOW WE BUY

The answer is simple - we buy directly from brands, licensees and suppliers. All of our recommended retail prices are independently obtained from the brand. We aren’t an outlet retailer or a private site retailer; we purchase all of our stock and deliver it directly to you from our warehouse within 24 hours.

Just like you, we’re always hunting for a bargain and know how to shop smart. Our buyers are always looking for opportunities to buy quality brands at great prices, with the skills and commitment to negotiate the lowest prices possible (which we then pass on to you!). We buy all year round, sometimes travelling the globe to find you exciting new products and brands that we’re always adding to the site. The stock we buy is a mixture of on-trend pieces as well as seasonal classics and with new brands landing every week, there are all sorts of gems to be found.

Over time we’ve built long-term relationships with the brands and we’re constantly on the look-out for new deals. We currently stock over 150 brands, ranging from big household names to up-and-coming labels. To ensure we get you the best deals with huge savings off the RRP, the way we buy means the amount of stock we get each time varies, which is why we don’t always get our products back in stock. So make sure you’re quick, as we say, once it’s gone, it’s gone!

HOW TO SHOP

As you know, shopping at MandM Direct is a little different to your normal online shopping experience. When you’re on our site, you can shop by price, category, brand, size or gender – so it’s easy to find what you need, whether it’s for yourself or your family. But remember, our products can sell out fast and we don’t want you to miss out on some huge savings – so why not sign up to our emails and follow us on Facebook, Twitter or Instagram for updates on all our new in products we know you’ll love, all with up to 75% off RRP.

GET IN TOUCH

Whether you’ve got a query about a product or simply want to know more about our delivery options, there’s lots of ways you can get in touch!

If you know what you’re looking for then check our frequently asked questions page. However, if you still can’t find what you’re looking for then you can contact our friendly customer services team who will be happy to help – if you’d like to talk to someone, you can call us on 0371 200 5000 – we’re open from 9am to 7pm during the week. Alternatively, you can send us an email at customerservices@mandmdirect.com.

You can also get in touch using the below icons to find us on Facebook, Twitter and Instagram.

OUR PARTNERSHIP WITH TEENAGE CANCER TRUST

Teenage Cancer Trust is the only UK charity dedicated to improving the quality of life and chances of survival for young people with cancer aged between 13 and 24. The charity funds and builds specialist units within NHS hospitals, bringing young people together so they can be treated by teenage cancer experts in the best place for them.

Our partnership with Teenage Cancer Trust began in 2005. Since then, with your support, we’ve managed to raise over £1.5 million through fundraising days, crazy challenges and much more! Plus, we donate 20p from the sale of every Kangaroo Poo, Board Angels, KP85 and Mad Wax product sold, so you can update your wardrobe and raise money for charity at the same time! Find out more about our partnership with Teenage Cancer Trust.

WHICH? MAGAZINE

MandM Direct were voted 4th best clothing, shoes and accessories website in the November 2015 edition of Which? Magazine. We’d like to say a huge thank you to all our customers for this achievement – we couldn’t be more proud and it’s all thanks to you! We’re committed to getting you the best deals at amazing prices and your support means everything to us.

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COMPANY HISTORY

1987 Mark Ellis and Martin Churchward found the business when they start selling end of line clearance sports products
1991 Started trading as MandM Sports Ltd
1998 MandMSports.co.uk launches
2004 Management buy-out led by Mike Tomkins in partnership with ECI Partners LLP
2005 The company is re-branded as MandM Direct Ltd to reflect our fashion, sport and outdoor offer
2005 Started our long term partnership with Teenage Cancer Trust
2007 Won Consumer Category for Outdoor Pursuits, Sports at the ECMOD Awards. TA Associates take controlling stake in MandM Direct and Mike Tomkins becomes the Non-Exec Chairman
2008 Awarded 2nd place in Sunday Times Fast Track
2009 MRG/Hitwise Top 100 Award winner for 2009 - Clothing, Apparel and sportswear
Reached over £600,000 raised for Teenage Cancer Trust
2010 Won Drapers Etailer of the Year, Drapers Best Etail Marketing Initiative and Drapers Best Pure-Play Etailer
Won BT Retail Week Technology Award
2012 The company celebrated its 25th Anniversary
2013 Reached £1 million fundraising for Teenage Cancer Trust
2014 MandM Direct became part of BESTSELLER UNITED A/S, and revenues surpassed £120 million
2014 Winner of the Best Mobile Site Retail Week award
2015 Reached 95% satisfaction rating on Feefo
Voted 4th best Clothing, Shoes and Accessories website in the November 2015 edition of Which? Magazine
MandM Direct celebrate 10 years of supporting Teenage Cancer Trust
2017 £1.5 million raised for Teenage Cancer Trust
The company celebrated its 30th Anniversary
Highly commended in Men’s Running and Women’s Running magazine readers awards for best retailer
2018 Reached 2 million happy customers

IMPORTANT INFORMATION

Company Information

Registered in England 5069228

VAT number GB 299 1526 60

WEEE Regs Compliance

We take compliance with environmental regulations conscientiously and as such are members of the Valpak “Distributor Take-back Scheme” for compliance with the Waste Electrical and Electronic Equipment Regulations 2006. Under this scheme the following advice for recycling WEEE products is offered to customers:

• Batteries for disposal should be placed in appropriate receptacles which are generally provided at most major supermarkets.

• Electrical/electronic products may be disposed of at Designated Collection Facilities (DCF).

The WEEE symbol indicates that the produce should not be disposed of in domestic bins for onward transfer to landfill sites, but should be disposed of in a WEEE specific waste stream (ie at a DCF).

Customers are encouraged to assist in this compliance as we are all responsible for the protection of both the environment and human health as WEEE items can contain hazardous substances which may be released if disposed of incorrectly. For further information on your local Designated Collection Facilities, customers can visit www.recycle-more.co.uk Any customer queries on WEEE Regs Compliance may be directed to environmental@mandmdirect.com.