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AUTOMATIC FREE STANDARD DELIVERY OVER £75
Service Days to deliver Cost
Standard UK delivery Please allow 3 - 5 working days £4.49
Express delivery Next day (Monday to Thursday before 7pm) (excluding bank holidays). £5.99
BFPO Up to 30 days £4.49
Channel Islands Please allow 3 - 5 working days £5.99

AUTOMATIC FREE STANDARD DELIVERY OVER £75
Days to deliver
Service Days to deliver Cost
Standard UK delivery Please allow 3 - 5 working days £4.49

We may not be able to deliver certain products to Northern Ireland, the Channel Islands, Isle of Man, Isle of Wight and the Highland and Islands of Scotland.

EXTENDED - Express Delivery cut off now 7pm
Service Days to deliver Cost
Express The following day £5.99
Place express delivery order Delivery
By 7pm Monday to 7pm Thursday The following day
After 7pm Thursday to 7pm Friday Monday
After 7pm Friday through to Monday before 7pm Tuesday

You should receive a text or email on the day your delivery is due giving an estimated timeslot for delivery. Should this time not be convenient, you can rearrange an alternative date and time directly with our carrier.

Please note you will need to sign for your order with this service, if no-one is around to sign for your parcel it will be returned for collection or re-delivery to the local depot for security reasons.

Service Days to deliver Cost
UK Named Day Delivery (UK Mainland Only) Your chosen day £5.99

For hassle free shopping, you can now choose which day you would like your order delivered on. We can’t offer this service on Sundays or Bank Holidays but you can arrange for any day in the next 10 days.

Service Days to deliver Cost
BFPO Up to 30 days £4.49

If you are a BFPO customer, we will deliver your parcel to the British Forces Post Office within 3-5 working days, you should then allow up to 30 days for your order to reach your base.

Please do not include the town and city in the address, use the format below:

Service No, Rank name, Unit/Regt, Operation name, BFPO No
Service Days to deliver Cost
Channel Islands Delivery Please allow 3 - 5 working days £5.99

Please note that VAT will be charged at 20% on all orders placed via our website. If you require your VAT to be refunded, please contact us via email at customerservices@mandmdirect.com

We can deliver to over 20 countries if you’d like to purchase from our UK website. Shipping times and costs can be found in the table below.

Unfortunately, we do not deliver to any other country than those listed below. If you have any questions, please email customerservices@mandmdirect.com or call us on

+44 (0) 1568 618353
for further information.

Country Days to Deliver Shipping Charge Free Shipping Over
Austria 5-7 days £4.99 £75
Belgium 2-4 days £5.99 £75
Bulgaria 4-6 days £14.99 £150
Czech Republic 3-5 days £5.99 £75
Denmark 3-5 days £6.99 £75
Estonia 4-6 days £6.99 £75
Finland 4-6 days £6.99 £75
France 3 days £7.99 £75
Germany 5-7 days £4.99 £75
Hungary 4-6 days £6.99 £75
Ireland 3 days £4.99 £75
Italy 3-5 days £5.99 £75
Luxembourg 3 days £5.99 £75
Monaco 3 days £7.99 £75
Netherlands 3 days £5.99 £75
Poland 4-6 days £6.99 £75
Portugal 4-6 days £6.99 £75
Romania 4-6 days £14.99 £150
Slovakia 3-5 days £5.99 £75
Slovenia 4-6 days £6.99 £75
Spain 4-6 days £6.99 £75
Sweden 4-6 days £6.99 £75

You’ll receive an email including the tracking information for your parcel as soon as it’s been dispatched. Email updates will be sent throughout the delivery process, so you know where your parcel is.

In an effort to move to a more paperless solution over the next 12 months we will be moving away from including a paper copy of your dispatch note in your parcel and so your dispatch note which includes, order and returns information as well as any pre-paid returns labels will also emailed to you. We are rolling this change out over the next 12 months so in the meantime you might get a paper copy and an email.

Service (couriers used) Days for Delivery
Standard UK delivery (Hermes couriers) Please allow 3 - 5 working days
Express delivery (Interlink Express couriers) Next day (Monday to Thursday when you order before 7pm) (excludes weekends and bank holidays)
Named day delivery Your chosen day
BFPO Up to 30 days
Channel Islands Please allow 3 - 5 working days

You can follow the tracking of your parcel by clicking through from your confirmation email. This will be updated at each stage by our courier. If the tracking says your parcel has been delivered and you haven’t received your parcel, please don’t hesitate to contact our Customer Service team.

All couriers will attempt delivery on three separate occasions to the address supplied. Where possible a signature is obtained on all of our deliveries; therefore, the couriers may attempt to leave the parcel with a neighbour. If you’d like to specify a neighbour, this can be done under the “Special Delivery Instructions” during the checkout. Any action other than obtaining a signature is down to the courier’s discretion.

You may be requested to sign for your ‘Standard Delivery’ order. You will be requested to sign for your ‘Express Delivery’ order.

Once the order has been processed we’re unable to amend your delivery address. If there’s a neighbour we can leave it with, let us know and we’ll arrange this with the courier.

Yes. You will be given the option to select an alternative delivery address after your billing address details have been confirmed.

You will be notified at Checkout if your postcode is not eligible for Express or Named Day deliveries. You can purchase Premier Membership but will only be entitled to free Standard delivery.

For £19.99 you can secure unlimited express delivery and Hermes returns for a whole year! Find out more here.

We will send you an email once your parcel has been despatched and another when it has been delivered. If you select our Express Delivery service you will also get a text message with more helpful delivery details.

Our UK delivery service includes England, Scotland, Northern Ireland and Wales, together with the Channel Islands, Isle of Man, Isle of Wight and the Highlands and Islands of Scotland. We also deliver to over 25 countries worldwide visit our International page to see if we deliver to you. We have a number of local language and currency sites and offer an alternative delivery address within the same country on all our websites.

Here at MandM, we’ll always do what we can to ensure all our customers receive the highest standard of service throughout their shopping experience. If you feel the service was not up to your standard, please email to let us know. We appreciate your feedback and we’ll make sure that it’s passed onto the relevant courier company. If an item appears to be out of stock then we will provide you with a number of alternative items on the right hand side of the screen in order to make your shopping experience easier.

We do deliver to BFPO addresses, but please allow up to 30 days for delivery, please remember to enter your BFPO number into the postcode box when ordering. Please do not include the town and city in the address, use the following format: Service No, Rank name, Unit/Regt, Operation name, BFPO No.

We do not offer delivery to PO Boxes.

Buy now, return after Christmas
Buy now, return after Christmas