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Delivery

How can we help?

Select one of the following options…

Covid-19 Information: Our deliveries run as normal, but our couriers offer contact-free deliveries.

Delivery Information

How much does your delivery cost?

We have a number of delivery options:

  • Standard Delivery - £4.99 - FREE on UK orders over £75
  • Next Day delivery - £6.99
  • Unlimited Next Day delivery - £9.99 + FREE delivery for one whole year
  • BFPO - £4.99
  • Channel Islands - £5.99

How do I track my parcel?

You can follow the progress of the nice, new items in your order by clicking or tapping through from your confirmation email. This will be updated at each stage by our courier. If the tracking says your parcel has been delivered and you haven't received your parcel, please don't hesitate to contact our Customer Services Team.

How do I get Free Delivery at MandM Direct?

You can easily get Free UK Delivery with us, all you need to do is find £75 worth of brand spanking new products and add them to your basket to reach our Free Standard Delivery threshold. You don't need to enter any codes, it'll be deducted from your order automatically in the checkout .

Alternatively, you could spend a one off fee of £9.99 in the checkout and get Unlimited Free Next Day delivery for the rest of the year. Bargain!

Do you offer international delivery?

If you have a delivery address outside of the UK, you’ll be glad to hear that we deliver to over 25 countries worldwide and have a number of local language and currency sites. Check out our international sites for more information.

Please be aware that free delivery over £75 is only available on deliveries to the UK, Ireland and the Channel Islands. You can find a full list of our international shipping times and costs below.

Country

Days to Deliver

Shipping Charge

Free Shipping Over

Austria

4 days

£12.99

Not available

Belgium

4 days

£12.99

Not available

Bulgaria

7 days

£15.99

Not available

Czech Republic

5 days

£12.99

Not available

Denmark

5 days

£8.99

Not available

Estonia

7 days

£12.99

Not available

Finland

7 days

£12.99

Not available

France

4-5 days

£8.99

Not available

Germany

6-7 days

£5.99

Not available

Hungary

6 days

£12.99

Not available

Ireland

5 days

£5.99

£75

Italy

6 days

£12.99

Not available

Luxembourg

4 days

£15.99

Not available

Netherlands

4 days

£7.99

Not available

Poland

5 days

£10.99

Not available

Portugal

6 days

£12.99

Not available

Romania

7 days

£15.99

Not available

Slovakia

6 days

£12.99

Not available

Slovenia

6 days

£12.99

Not available

Spain

6 days

£12.99

Not available

Sweden

6 days

£12.99

Not available

What do I receive with Unlimited Delivery?

By selecting Unlimited Delivery in the checkout you'll receive Unlimited Next Day delivery, 7 days a week, for a whole year for just £9.99!

Your Unlimited Delivery will be attached to your billing and email address. Please ensure that the same billing and email address are used for every order to make sure you receive your Unlimited Delivery benefits.

What delivery options do you offer?

Automatic Free Standard UK Delivery Over £75

Service

Cost

Standard UK Delivery

  • £4.99
  • FREE on orders over £75.
  • 3 - 5 days for delivery.
    Delivery times may change during busy periods. See details in checkout.

Next Day delivery

£6.99

  • Order before 7pm weekdays and 6pm at weekends to get next day delivery.
  • Orders made after the delivery cut off time will be delivered the day after (excludes bank holidays).
  • Cut-off and delivery times may change during busy periods. See details in checkout.
  • You will receive a text or email on the day your delivery is due giving an estimated timeslot your parcel will arrive. Should the time be inconvenient you can rearrange an alternative date directly with the courier.
  • You will need to sign for your order with this service, if no-one is around to sign for your parcel it will be returned to the local depot for collection or re-delivery.

Unlimited Next Day delivery

  • £9.99
  • FREE delivery for one whole year.
  • Order before 7pm weekdays and 6pm at weekends to get next day delivery.
  • Orders made after the delivery cut off time will be delivered the day after (excludes bank holidays).
  • Cut-off and delivery times may change during busy periods. See details in checkout.
  • Select Unlimited Delivery in checkout and receive Next Day delivery for a whole year at £9.99. Visit our Unlimited Delivery page for details.
  • You will receive a text or email on the day your delivery is due giving an estimated timeslot your parcel will arrive. Should the time be inconvenient you can rearrange an alternative date directly with the courier.
  • You will need to sign for your order with this service, if no-one is around to sign for your parcel it will be returned to the local depot for collection or re-delivery.

British Forces Post Office

£4.99

  • Up to 30 days for delivery.
  • We'll deliver your parcel to the British Forces Post Office within 3 - 5 working days, you should then allow up to 30 days for your order to get to your base.
  • To make sure that we process your order correctly please use the following format:
    Service No, Rank name, Unit/Regt, Operation name, BFPO No

Channel Islands

£5.99

  • 3-5 days for delivery.
  • For Channel Island deliveries, VAT will be charged at 20% on all orders placed via our website.
  • If you need your VAT to be refunded, please just let us know by sending over a quick email to Customer Services.

Has my order been dispatched?

As soon as your order has been dispatched you'll receive an email including your tracking information. We'll also send you email updates throughout the delivery process, so you know exactly where your parcel is at all times.

In order to be more environmentally friendly, your dispatch note which includes order and returns information, as well as any pre-paid returns labels will now be emailed to you instead of being in your parcel.

Do you have an Unlimited Delivery service?

Yes, we do!

Select Unlimited Delivery in the checkout and you'll receive Unlimited Next Day delivery, 7 days a week, for a whole year for just £9.99! No matter how much or little you're spending. Your Unlimited Delivery will be attached to your billing and email address. Please ensure that the same billing and email address are used for every order to receive your Unlimited Next Day delivery benefits.

Who delivers for MandM Direct?

We use a mix of couriers for our various delivery services.

Our Standard Delivery Service is handled by Hermes.

DPD are responsible for our Express Deliveries.

If you sign up to our Unlimited Express Delivery for just £9.99, your parcels will be sent via Express Delivery, 7 days a week for a whole year!

Will I be charged custom and import charges?

No, absolutely not. We're based in the UK so you won't have to pay anything additional in regard to Customs Duty or Import VAT.

Can I amend my delivery address?

We know that you want your new gear as soon as possible; so we start processing your order as soon as it's placed.

Unfortunately, once the order has been processed we're unable to amend your delivery address.

What if I'm not home when I'm expecting my delivery?

It's preferable that someone is in when the order is expected as we may need a signature. If not don't worry; all of our couriers will try twice to get your parcel to you.

If they fail to get your parcel to you they will likely leave a calling card confirming whether the parcel has been left in a safe place, with a neighbour or when they will attempt to re-deliver.

If you're unlikey to be in when your delivery is due, please use the 'Special Delivery Instruction' during the checkout and allocate a neighbour or safe place for your delivery.

Do you still offer MandM Premier?

Unfortunately, we no longer offer MandM Premier.

However, you can now sign up for our new Unlimited Delivery service. This entitles you to Unlimited Next Day delivery for a whole year for just £9.99! So you can spend more on your favourite brands and less on getting them delivered.

I'm missing an item from my delivery, what can I do?

If you're missing an item in your order please contact our Customer Service Team within 48 hours and include the following information:

  • Order Number
  • The missing items name and number

You'll then have two options. Have the missing item sent to you with free postage (if still in stock) or receive a refund.

Will I have to sign for my delivery?

We use a range of couriers so it depends who delivers your parcel.

Therefore you may be asked to sign when using our Standard Delivery service. However, with our Next Day delivery service, you will have to sign for your parcel. Covid-19 Information: All our couriers offer contact-free deliveries. This means the driver can leave the parcel at the door with no hand to hand contact.

Will I get a delivery status to my mobile?

We'll send you an email once your parcel has been despatched and is on its way to you and then another email when it has been delivered. If you've selected Next Day delivery, in addition to our emails you'll also get a text with details on your delivery.

Don't forget, you can also track your parcel by clicking on the link sent in your confirmation email!

Is my postcode eligible for Next Day delivery?

We deliver to all UK postcodes for Standard Deliveries.

Unfortunately, the following postcodes are excluded from Next Day delivery:

AB30-38, AB42-56, BT1-99, FK17-21, G83, GY9, HS1-HS9, IM1-IM99, IV1-IV99, JE1-4, KA27-28, KW0-99, PA20-99, PH17-99, PO30-41, TR21-25, ZE1-3.

You will also be notified in the checkout if your postcode is eligible for Next Day delivery. You can still purchase Unlimited Delivery but will only have access to Unlimited Free Standard Delivery.

Do you deliver to PO Boxes?

Unfortunately we're unable to deliver to any PO Box addresses in the UK.

I've received the wrong item, what can I do?

If you've received the wrong item in your order please contact our Customer Service Team within 48 hours and include the following information:

  • Order Number
  • The incorrect items name and number

Then return the incorrect item back to us - we'll cover the cost of any postage. Please visit our Returns page for more information on how to return an item.

Can you deliver to a different address than my billing address?

Yes, we absolutely can. Once you've filled out your billing address details in the checkout you'll then be able to add an alternative delivery address.

Remembering this step is important as we can't change this information once the order has been placed.

Still unsure and want to get in touch?

Contact us
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