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Delivery

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Covid-19 Information: Our deliveries run as normal, but our couriers offer contact-free deliveries.

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Delivery Information

How do I track my parcel?

You can follow the progress of the nice, new items in your order by clicking or tapping through from your confirmation email. This will be updated at each stage by our courier. If the tracking says your parcel has been delivered and you haven't received your parcel, please don't hesitate to contact our Customer Services Team.

Has my order been dispatched?

As soon as your order has been dispatched you'll receive an email including your tracking information. We'll also send you email updates throughout the delivery process, so you know exactly where your parcel is at all times.

In order to be more environmentally friendly, your dispatch note which includes order and returns information, as well as any pre-paid returns labels will now be emailed to you instead of being in your parcel.

Can I amend my delivery address?

We know that you want your new gear as soon as possible; so we start processing your order as soon as it's placed.

Unfortunately, once the order has been processed we're unable to amend your delivery address.

How much does your delivery cost?

We have a number of delivery options:

  • Standard Delivery - £4.99 - FREE on orders over £75
  • Express Delivery - £6.99
  • Unlimited Express Delivery - £9.99 + FREE delivery for one whole year
  • BFPO - £4.99
  • Channel Islands - £5.99

What do I receive with Unlimited Delivery?

By selecting Unlimited Delivery in the checkout you'll receive Unlimited Express Delivery, 7 days a week, for a whole year for just £9.99!

Your Unlimited Delivery will be attached to your billing and email address. Please ensure that the same billing and email address are used for every order to make sure you receive your Unlimited Delivery benefits.

Do you have an Unlimited Delivery service?

Yes, we do!

Select Unlimited Delivery in the checkout and you'll receive Unlimited Express Delivery, 7 days a week, for a whole year for just £9.99! No matter how much or little you're spending. Your Unlimited Delivery will be attached to your billing and email address. Please ensure that the same billing and email address are used for every order to receive your Unlimited Express Delivery benefits.

What delivery options do you offer?

Automatic Free Standard Delivery Over £75

Service

Cost

Standard UK Delivery

  • £4.99
  • FREE on orders over £75.
  • 3 - 5 days for delivery.
    Delivery times may change during busy periods. See details in checkout.

Express Delivery

£6.99

  • Order before 11pm to get 2 day Express Delivery.
  • Orders made after the delivery cut off time will be delivered the day after (excludes bank holidays).
  • Cut-off and delivery times may change during busy periods. See details in checkout.
  • You will receive a text or email on the day your delivery is due giving an estimated timeslot your parcel will arrive. Should the time be inconvenient you can rearrange an alternative date directly with the courier.
  • You will need to sign for your order with this service, if no-one is around to sign for your parcel it will be returned to the local depot for collection or re-delivery.

Unlimited Express Delivery

  • £9.99
  • FREE delivery for one whole year.
  • Order before 11pm to get 2 day Express Delivery.
  • Orders made after the delivery cut off time will be delivered the day after (excludes bank holidays).
  • Cut-off and delivery times may change during busy periods. See details in checkout.
  • Select Unlimited Delivery in checkout and receive next day delivery for a whole year at £9.99. Visit our Unlimited Delivery page for details.
  • You will receive a text or email on the day your delivery is due giving an estimated timeslot your parcel will arrive. Should the time be inconvenient you can rearrange an alternative date directly with the courier.
  • You will need to sign for your order with this service, if no-one is around to sign for your parcel it will be returned to the local depot for collection or re-delivery.

British Forces Post Office

£4.99

  • Up to 30 days for delivery.
  • We'll deliver your parcel to the British Forces Post Office within 3 - 5 working days, you should then allow up to 30 days for your order to get to your base.
  • To make sure that we process your order correctly please use the following format:
    Service No, Rank name, Unit/Regt, Operation name, BFPO No

Channel Islands

£5.99

  • 3-5 days for delivery.
  • For Channel Island deliveries, VAT will be charged at 20% on all orders placed via our website.
  • If you need your VAT to be refunded, please just let us know by sending over a quick email to Customer Services.

Do you offer international delivery?

If you have a delivery address outside of the UK, you'll be glad to hear that we deliver to over 20 countries worldwide and have a number of local language and currency sites. Check out our international sites. You can find a full list of our international shipping times and costs below.

Country

Days to Deliver

Shipping Charge

Free Shipping Over

Austria

6-8 days

£5.99

£75

Belgium

3-5 days

£6.99

£75

Bulgaria

5-7 days

£15.99

£150

Czech Republic

4-6 days

£6.99

£75

Denmark

4-6 days

£7.99

£75

Estonia

5-7 days

£7.99

£75

Finland

5-7 days

£7.99

£75

France

4 days

£8.99

£75

Germany

6-8 days

£5.99

£75

Hungary

5-7 days

£7.99

£75

Ireland

5-7 days

£5.99

£75

Italy

4-6 days

£6.99

£75

Luxembourg

4-5 days

£6.99

£75

Netherlands

4-5 days

£6.99

£75

Poland

5-7 days

£10.99

£75

Portugal

5-7 days

£7.99

£75

Romania

5-7 days

£15.99

£150

Slovakia

4-6 days

£6.99

£75

Slovenia

5-7 days

£7.99

£75

Spain

5-7 days

£7.99

£75

Sweden

5-7 days

£7.99

£75

Will I have to sign for my delivery?

We use a range of couriers so it depends who delivers your parcel.

Therefore you may be asked to sign when using our Standard Delivery service. However, with our Express Delivery service, you will have to sign for your parcel. Covid-19 Information: All our couriers offer contact-free deliveries. This means the driver can leave the parcel at the door with no hand to hand contact.

What if I'm not home when I'm expecting my delivery?

It's preferable that someone is in when the order is expected as we may need a signature. If not don't worry; all of our couriers will try twice to get your parcel to you.

If they fail to get your parcel to you they will likely leave a calling card confirming whether the parcel has been left in a safe place, with a neighbour or when they will attempt to re-deliver.

If you're unlikey to be in when your delivery is due, please use the 'Special Delivery Instruction' during the checkout and allocate a neighbour or safe place for your delivery.

Will I get a delivery status to my mobile?

We'll send you an email once your parcel has been despatched and is on its way to you and then another email when it has been delivered. If you've selected Express Delivery, in addition to our emails you'll also get a text with details on your delivery.

Don't forget, you can also track your parcel by clicking on the link sent in your confirmation email!

Can you deliver to a different address than my billing address?

Yes, we absolutely can. Once you've filled out your billing address details in the checkout you'll then be able to add an alternative delivery address.

Remembering this step is important as we can't change this information once the order has been placed.

Is my postcode eligible for Express Delivery?

We deliver to all UK postcodes for Standard Deliveries.

Unfortunately, the following postcodes are excluded from Express Delivery:

AB30-38, AB42-56, BT1-99, FK17-21, G83, GY9, HS1-HS9, IM1-IM99, IV1-IV99, JE1-4, KA27-28, KW0-99, PA20-99, PH17-99, PO30-41, TR21-25, ZE1-3.

You will also be notified in the checkout if your postcode is eligible for Express Delivery. You can still purchase Unlimited Delivery but will only have access to Unlimited Free Standard Delivery.

Who delivers for MandM Direct?

We use a mix of couriers for our various delivery services.

Our Standard Delivery Service is handled by Hermes.

DPD are responsible for our Express Deliveries.

If you sign up to our Unlimited Express Delivery for just £9.99, your parcels will be sent via Express Delivery, 7 days a week for a whole year!

Do you deliver to PO Boxes?

Unfortunately we're unable to deliver to any PO Box addresses in the UK.

How do I get Free Delivery at MandM Direct?

You can easily get Free Delivery with us, all you need to do is find £75 worth of brand spanking new products and add them to your basket to reach our Free Standard Delivery threshold. You don't need to enter any codes, it'll be deducted from your order automatically in the checkout .

Alternatively, you could spend a one off fee of £9.99 in the checkout and get Unlimited Free Express Delivery for the rest of the year. Bargain!

Will I be charged custom and import charges?

No, absolutely not. We're based in the UK so you won't have to pay anything additional in regard to Customs Duty or Import VAT.

Do you still offer MandM Premier?

Unfortunately, we no longer offer MandM Premier.

However, you can now sign up for our new Unlimited Delivery service. This entitles you to Unlimited Express Delivery for a whole year for just £9.99! So you can spend more on your favourite brands and less on getting them delivered.

Delivery Issues

I've received the wrong item, what can I do?

If you've received the wrong item in your order please contact our Customer Service Team within 48 hours and include the following information:

  • Order Number
  • The incorrect items name and number

Then return the incorrect item back to us - we'll cover the cost of any postage. Please visit our Returns page for more information on how to return an item.

I'm missing an item from my delivery, what can I do?

If you're missing an item in your order please contact our Customer Service Team within 48 hours and include the following information:

  • Order Number
  • The missing items name and number

You'll then have two options. Have the missing item sent to you with free postage (if still in stock) or receive a refund.

Still unsure and want to get in touch?

Contact us
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