Our friendly customer service team are here to help you.
Back to Help Centre Home| Our Customer Service team opening hours | |
|---|---|
| Monday - Friday | 9am - 7pm |
| Saturday's | 9am - 5pm |
| Sunday's | 10am - 4pm |
| Public Holidays | 10am - 4pm |
Please be aware that UK bank holidays may affect these hours.
You can follow the progress of the nice, new items in your order by clicking or tapping through from your confirmation email. This will be updated at each stage by our courier. If the tracking says your parcel has been delivered and you haven't received your parcel, please don't hesitate to Contact Us.
We offer a range of delivery options to suit your needs.
Visit our Delivery FAQ page for more options and info.
We use Evri (formerly Hermes) for all our returns. You've got two options when it comes to purchasing a returns label:
Buy with your order, for as little as £2.49. At the checkout, you'll be given the option to purchase one of these. Returning with one of these is simple, just head over to our Returns Portal.
Buy once you've received your order for £2.99. You'll need to head on over to our Returns Portal, enter the required details, and pay.
Easy right? We like to think so too.
If you want any more information on returns, make your way to our Returns FAQ page for more help and info.
Don’t worry, there are several ways you can get in touch.
Talk with us at customerservices@mandmdirect.com
Don’t forget to include these in your email:
Give one of our helpful team members a call on 0371 200 5000
Please note that calls may be recorded for training purposes.
For any PR enquiries please visit our Affiliates & Partnerships Page to speak with our team there.
If you would like to contact us by post, please send any enquiries to the following address:
MandM DirectPlease note:
This address cannot be used for returning MandM Direct purchases. Instead, please use our Returns Portal.
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