Total £0.00
Saving £0.00

Contact Us

Our friendly customer service team are here to help you.

Back to Help Centre Home
Our Customer Service team opening hours
Monday - Friday 9am - 7pm
Saturday's 9am - 5pm
Sunday's 10am - 4pm
Public Holidays 10am - 4pm

Please be aware that UK bank holidays may affect these hours.

Top 3 FAQs

Where is my order?

You can follow the progress of the nice, new items in your order by clicking or tapping through from your confirmation email. This will be updated at each stage by our courier. If the tracking says your parcel has been delivered and you haven't received your parcel, please don't hesitate to Contact Us.

What are your delivery options?

We offer a range of delivery options to suit your needs.

  • Standard UK Delivery £4.99 or FREE on orders over £75
    3 - 5 days.
  • Express Delivery £6.99
    2 days.
  • Unlimted Express Delivery £9.99 gives you FREE delivery for one whole year!
    2 days.

Visit our Delivery FAQ page for more options and info.

How do I return something to you from the UK?

We use Evri (formerly Hermes) for all our returns. You've got two options when it comes to purchasing a returns label:

Option One

Buy with your order, for as little as £2.49. At the checkout, you'll be given the option to purchase one of these. Returning with one of these is simple, just head over to our Returns Portal.

Option Two

Buy once you've received your order for £2.99. You'll need to head on over to our Returns Portal, enter the required details, and pay.

Easy right? We like to think so too.
If you want any more information on returns, make your way to our Returns FAQ page for more help and info.

Couldn’t find what you were looking for in our Help Centre?

Don’t worry, there are several ways you can get in touch.

Email

Talk with us at customerservices@mandmdirect.com

Don’t forget to include these in your email:

  • Your name
  • Your Order Number
  • As much detail as possible.

Phone

Give one of our helpful team members a call on 0371 200 5000

Please note that calls may be recorded for training purposes.

Want to speak to us about something else?

Press

For any PR enquiries please visit our Affiliates & Partnerships Page to speak with our team there.

MandM Direct Head Office Address

If you would like to contact us by post, please send any enquiries to the following address:

MandM Direct
Clinton Road
Leominster
Herefordshire
HR6 0SP

Please note:

This address cannot be used for returning MandM Direct purchases. Instead, please use our Returns Portal.

Back to top

Be the first to hear about our best deals, biggest savings and newest arrivals by signing up to our emails today!