You can cancel the contract for your order within 7 working days starting from the day after you receive your order and we will issue you with a full refund within 30 calendar
days of the day on which you gave us notice of cancellation. A working day means any day other than a Saturday, Sunday or public holiday.
If you wish to exercise your right to cancel after your order has already been dispatched, we will refund the original purchase price and delivery charge, provided that you
have notified us in writing no longer than 7 working days after the day on which you receive your order. Please contact either by writing an email to
email@example.com or writing a letter to:
Contact Center Supervisors
You must quote your order number in such correspondence.
If the order has been dispatched to you prior to cancellation, you have a legal obligation to keep the products in your possession and to take reasonable care of these
products while they are in your possession
As a consumer, you will always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by the above returns policy.
Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
Instructions on how to return your order, can be found in our returns procedure. You will need to pay the cost of returning your order. If we do not receive the cancelled
order back, we may arrange to have the items collected at your cost.