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We want you!

We're hiring - join the team

Why work at MandM Direct?

We're passionate about what we do, from the email in your inbox to the package that lands on your doormat, we pride ourselves on creating excitement for everyone that shops with us. We've got an amazing following of loyal customers who've been discovering our secret for over 30 years.

Our success is down to our commitment to deliver the best possible customer experience by seeking out the biggest brands at the lowest prices, clear communications in our emails, fast and efficient delivery to their door and our award winning customer service - it's an exciting business and one in which everybody plays an important part.

We employ over 500 staff across our two sites situated in the beautiful county of Herefordshire, close to the Welsh border. Our Head Office is based in Leominster and our Distribution Centre in Moreton-on-Lugg.

Merchandising

e Commerce

Junior Personalisation Analyst

The Role:

Working within our Customer team, the Junior Personalisation Analyst will support the Personalisation Manager to drive forward the Personalisation Strategy across all sites. You will come up with new ideas to segment and target customers on the website. Through data, monitoring and testing you will drive incremental revenue through personalised experiences, product recommendations and social proof.

Your day-to-day duties and responsibilities will include:

  • Delivering relevant content, recommendations and social proof campaigns to business defined customer segments.
  • Focusing on using website analytics data, customer analytics data and research methodologies for idea generation.
  • Building hypothesis for personalisation & product recs campaigns.
  • Monitoring Personalisation and testing campaigns and reporting on performance.
  • Analysing website data and customer data to define and recommend potential new segments to target.
  • Using customer data to deliver personalised content at an individual level. Personalising brand and category content based on predictive models.
  • Highlighting opportunities to other areas of the business, including Optimisation, CRM & Digital.
  • Managing and developing personalisation competitor analysis reports for all markets.
  • Reporting on changes post release to review the impact of personalisation campaigns and next steps recommendations.
  • Supporting the Optimisation Team with raising test tickets and UX Testing.

About You:
Interested? To be considered you will need:

  • Proficient in Excel and PowerPoint.
  • Ability to look at the site from a customer perspective.
  • Ability to challenge and give feedback in a positive manner.
  • The ability to communicate clearly, both written and verbal, on all levels across all areas of business.
  • Ability to analyse data and report against success criteria.
  • Ability to work on own initiative.
  • Flexibility to work to tight and evolving deadlines.

Desirable

  • Experience with enterprise level testing platforms.
  • Experience with Google Analytics/ Looker.
  • Experience with Jira.
  • Experience with G-Suite.
  • Working in an Agile environment.
  • Working in responsive environments.
  • Knowledge of UX and A/B Testing.
  • Clear understanding of gathering business requirements.

Hours of work:

9.00am – 5.00pm, Monday – Friday. Homeworking opportunities are available and can be discussed further at the interview stage.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Buying

IT

Helpdesk Analyst

The Role:

We are seeking a motivated individual with an ambition to build their career in IT to join our Helpdesk team. The successful candidate will be assisting in providing a 24/7 1st line support to all users within the business, working with the latest technologies as well as the established legacy systems.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great Company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Providing 24/7 1st line support, on a shift rota basis, ensuring that you provide excellent customer service in an efficient, on-time, and accurate manner.
  • Liaising with internal users to resolve problems and queries, escalating to the 2nd or 3rd line support as appropriate.
  • Liaising with 3rd parties, as and when required, to resolve problems and queries.
  • Analysing support requests and participating in the continuous improvement of Helpdesk response, processes and procedures.
  • Contributing to the continuous maintenance of relevant team documentation, work instructions, FAQ’s and support guides, creating documentation where required for effective knowledge sharing across the team.
  • Working closely with internal users to identify support or change requirements, and where appropriate, recommend possible solutions for systems within your remit.
  • Working with a ticket system, ensuring that the detail for requests or issues are logged correctly and accurately.
  • Building devices (Laptop/Desktop/Tablet) for new starters/replacement hardware for existing business users, using defined build processes and build systems provided.
  • Operating Systems and Software application maintenance and upgrades.
  • Supporting the 3 Warehouse Operations of the business, including the latest Android technology RF Guns and Zebra Mobile Printers, ensuring all Warehouse issues are resolved quickly and efficiently.
  • Setting up and supporting Company Mobile Devices (Apple/Android).

About You:
Interested? To be considered you will need the following skills and knowledge:

Essential:

  • Flexible and enthusiastic self-starter with a strong attention to detail and a drive to succeed.
  • A basic understanding of the technology components (application and infrastructure) utilised in an e-Commerce environment.
  • Well presented with excellent communication skills.
  • Strong customer service skills.
  • Ability to prioritise workload to meet company and departmental deadlines.
  • Strong analytical skills, a problem solver, able to troubleshoot and work alone as well as within a team.

Desirable:

  • Experience in the provision of 1st Line IT support services.
  • Use of a ticket logging system to support requests from the business.
  • Working knowledge of Windows Operating Systems and Windows Applications.
  • PC hardware support, Building devices (Laptop/Desktop/Tablet), Software maintenance and upgrades.
  • Degree Qualification / Qualification in a related field.
  • SQL skills - Ability to query and troubleshoot issues via SQL when required.
  • Experience in working within an Agile environment.
  • Experience of Application and Database support.
  • Knowledge of network technologies (LAN, WAN, SAN) and related services.

Hours of work:

Working 5 days per week on a shift rota basis to help provide a 24/7 service.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

Finance

Assistant Accountant

The Company:

MandM Direct is one of Europe's leading off-price retailers, with over 3 million customers shopping with us every year. In today’s hypercompetitive environment, building a brand that our customers can trust is more important than ever. Our long term success is due to our fast-paced, innovative and adaptable environment which continues to keep up with the market’s demands.

The Role:

We are looking for an Assistant Accountant to join our busy Finance team based at our head office in Leominster, Herefordshire. As a key member of the finance team, this role will report into the Finance Manager giving support in developing and delivering financial accounting practices and processes within the business. The role will also work across the finance team supporting the Commercial Finance Manager and Management Accountant in delivering their objectives.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great Company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Support month end completion and reporting .
  • Oversee posting and reconciliation of cash – including foreign currency transactions.
  • Processing supplier and other bank payments.
  • Processing employee expense claim payments.
  • Support UK and international VAT management, reporting, reconciliation, submissions and payments ensuring compliance with Making Tax Digital requirements.
  • Preparation of Intrastat submissions.
  • Support management of cashflow including multi-currency cash balances, working to optimise cashflow and cashflow planning .
  • Maintain employee company credit card activity within dedicated software ensuring VAT is claimed as appropriate and expenses are approved by a relevant Director.
  • Support cost centre reviews and budget reviews with respective owners ensuring variances are understood and plans are in place to mitigate risks / exploit opportunities.
  • Help to identify and implement updates and improvements to accounting systems and processes.
  • Support liaison with the auditors at year end and assist with the smooth completion of year-end processes.

About you:
To be considered you will need to be:

  • Experience of working in a finance team in a fast paced business.
  • Strong finance systems experience.
  • To be able to work on own initiative – ability to research and find answers to problems is key.
  • Ability to work independently and effectively from home.
  • Have good communication skills.
  • High level of numeracy.
  • Excellent attention to detail.
  • Flexible and energetic with a positive attitude.
  • Intermediate level of Excel.
  • AAT qualified or qualified by experience.

Hours of work:

9.00am – 5.00pm, Monday – Friday. Homeworking opportunities are available and can be discussed further at the interview stage.

If you are interested, please apply in writing with your CV to recruitment@mandmdirect.com.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Contact Centre

Warehouse

Creative

Health and Safety

HR

Marketing

See all roles

Junior Personalisation Analyst

The Role:

Working within our Customer team, the Junior Personalisation Analyst will support the Personalisation Manager to drive forward the Personalisation Strategy across all sites. You will come up with new ideas to segment and target customers on the website. Through data, monitoring and testing you will drive incremental revenue through personalised experiences, product recommendations and social proof.

Your day-to-day duties and responsibilities will include:

  • Delivering relevant content, recommendations and social proof campaigns to business defined customer segments.
  • Focusing on using website analytics data, customer analytics data and research methodologies for idea generation.
  • Building hypothesis for personalisation & product recs campaigns.
  • Monitoring Personalisation and testing campaigns and reporting on performance.
  • Analysing website data and customer data to define and recommend potential new segments to target.
  • Using customer data to deliver personalised content at an individual level. Personalising brand and category content based on predictive models.
  • Highlighting opportunities to other areas of the business, including Optimisation, CRM & Digital.
  • Managing and developing personalisation competitor analysis reports for all markets.
  • Reporting on changes post release to review the impact of personalisation campaigns and next steps recommendations.
  • Supporting the Optimisation Team with raising test tickets and UX Testing.

About You:
Interested? To be considered you will need:

  • Proficient in Excel and PowerPoint.
  • Ability to look at the site from a customer perspective.
  • Ability to challenge and give feedback in a positive manner.
  • The ability to communicate clearly, both written and verbal, on all levels across all areas of business.
  • Ability to analyse data and report against success criteria.
  • Ability to work on own initiative.
  • Flexibility to work to tight and evolving deadlines.

Desirable

  • Experience with enterprise level testing platforms.
  • Experience with Google Analytics/ Looker.
  • Experience with Jira.
  • Experience with G-Suite.
  • Working in an Agile environment.
  • Working in responsive environments.
  • Knowledge of UX and A/B Testing.
  • Clear understanding of gathering business requirements.

Hours of work:

9.00am – 5.00pm, Monday – Friday. Homeworking opportunities are available and can be discussed further at the interview stage.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Helpdesk Analyst

The Role:

We are seeking a motivated individual with an ambition to build their career in IT to join our Helpdesk team. The successful candidate will be assisting in providing a 24/7 1st line support to all users within the business, working with the latest technologies as well as the established legacy systems.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great Company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Providing 24/7 1st line support, on a shift rota basis, ensuring that you provide excellent customer service in an efficient, on-time, and accurate manner.
  • Liaising with internal users to resolve problems and queries, escalating to the 2nd or 3rd line support as appropriate.
  • Liaising with 3rd parties, as and when required, to resolve problems and queries.
  • Analysing support requests and participating in the continuous improvement of Helpdesk response, processes and procedures.
  • Contributing to the continuous maintenance of relevant team documentation, work instructions, FAQ’s and support guides, creating documentation where required for effective knowledge sharing across the team.
  • Working closely with internal users to identify support or change requirements, and where appropriate, recommend possible solutions for systems within your remit.
  • Working with a ticket system, ensuring that the detail for requests or issues are logged correctly and accurately.
  • Building devices (Laptop/Desktop/Tablet) for new starters/replacement hardware for existing business users, using defined build processes and build systems provided.
  • Operating Systems and Software application maintenance and upgrades.
  • Supporting the 3 Warehouse Operations of the business, including the latest Android technology RF Guns and Zebra Mobile Printers, ensuring all Warehouse issues are resolved quickly and efficiently.
  • Setting up and supporting Company Mobile Devices (Apple/Android).

About You:
Interested? To be considered you will need the following skills and knowledge:

Essential:

  • Flexible and enthusiastic self-starter with a strong attention to detail and a drive to succeed.
  • A basic understanding of the technology components (application and infrastructure) utilised in an e-Commerce environment.
  • Well presented with excellent communication skills.
  • Strong customer service skills.
  • Ability to prioritise workload to meet company and departmental deadlines.
  • Strong analytical skills, a problem solver, able to troubleshoot and work alone as well as within a team.

Desirable:

  • Experience in the provision of 1st Line IT support services.
  • Use of a ticket logging system to support requests from the business.
  • Working knowledge of Windows Operating Systems and Windows Applications.
  • PC hardware support, Building devices (Laptop/Desktop/Tablet), Software maintenance and upgrades.
  • Degree Qualification / Qualification in a related field.
  • SQL skills - Ability to query and troubleshoot issues via SQL when required.
  • Experience in working within an Agile environment.
  • Experience of Application and Database support.
  • Knowledge of network technologies (LAN, WAN, SAN) and related services.

Hours of work:

Working 5 days per week on a shift rota basis to help provide a 24/7 service.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

Assistant Accountant

The Company:

MandM Direct is one of Europe's leading off-price retailers, with over 3 million customers shopping with us every year. In today’s hypercompetitive environment, building a brand that our customers can trust is more important than ever. Our long term success is due to our fast-paced, innovative and adaptable environment which continues to keep up with the market’s demands.

The Role:

We are looking for an Assistant Accountant to join our busy Finance team based at our head office in Leominster, Herefordshire. As a key member of the finance team, this role will report into the Finance Manager giving support in developing and delivering financial accounting practices and processes within the business. The role will also work across the finance team supporting the Commercial Finance Manager and Management Accountant in delivering their objectives.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great Company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Support month end completion and reporting .
  • Oversee posting and reconciliation of cash – including foreign currency transactions.
  • Processing supplier and other bank payments.
  • Processing employee expense claim payments.
  • Support UK and international VAT management, reporting, reconciliation, submissions and payments ensuring compliance with Making Tax Digital requirements.
  • Preparation of Intrastat submissions.
  • Support management of cashflow including multi-currency cash balances, working to optimise cashflow and cashflow planning .
  • Maintain employee company credit card activity within dedicated software ensuring VAT is claimed as appropriate and expenses are approved by a relevant Director.
  • Support cost centre reviews and budget reviews with respective owners ensuring variances are understood and plans are in place to mitigate risks / exploit opportunities.
  • Help to identify and implement updates and improvements to accounting systems and processes.
  • Support liaison with the auditors at year end and assist with the smooth completion of year-end processes.

About you:
To be considered you will need to be:

  • Experience of working in a finance team in a fast paced business.
  • Strong finance systems experience.
  • To be able to work on own initiative – ability to research and find answers to problems is key.
  • Ability to work independently and effectively from home.
  • Have good communication skills.
  • High level of numeracy.
  • Excellent attention to detail.
  • Flexible and energetic with a positive attitude.
  • Intermediate level of Excel.
  • AAT qualified or qualified by experience.

Hours of work:

9.00am – 5.00pm, Monday – Friday. Homeworking opportunities are available and can be discussed further at the interview stage.

If you are interested, please apply in writing with your CV to recruitment@mandmdirect.com.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

MandM Direct

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