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Why work at MandM Direct?

We're passionate about what we do, from the email in your inbox to the package that lands on your doormat, we pride ourselves on creating excitement for everyone that shops with us. We've got an amazing following of loyal customers who've been discovering our secret for over 30 years.

Our success is down to our commitment to deliver the best possible customer experience by seeking out the biggest brands at the lowest prices, clear communications in our emails and catalogues, fast and efficient delivery to their door and our award winning customer service - it's an exciting business and one in which everybody plays an important part.

We employee over 500 staff across our two sites situated in the beautiful county of Herefordshire, close to the Welsh border. Our Head Office is based in Leominster and our Distribution Centre in Moreton-on-Lugg.

QA Analyst (UI)

We are looking to recruit a QA Analyst to join our IT Development team. Reporting to the Senior QA Analyst, you will be responsible for UI elements of the website ensuring a consistently high level of quality and testing code and content. Working alongside BA's, technical leads and testers to create and review stories and features.

Main duties will include:

  • Testing and improving the website and web content by ensuring we have 100% automated test coverage
  • Collaborating with the e-Commerce team to optimise the website and improve usability throughout the customer journey
  • Ensuring that QA UI standards and principles are followed by performing peer reviews of the tests and acceptance criteria
  • Improving the QA of the website and identify any functional, technical or performance problems providing suggestions for improvements
  • Following best practices and standards for accessibility and cross-browser compatibility
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Ensuring progress is measured and reported in a timely fashion
  • Keeping up-to-date on emerging technologies
  • Improving, sharing and retaining critical in-depth knowledge of the systems developed and maintained by MandM, such as the Website and all supporting services.

Skills and knowledge required:

  • Demonstrable expertise in devising then executing QA processes, tools and techniques Expertise in the use of automated test tools including load, stress and performance testing plus script automation
  • Experience of retail, preferably e-Commerce and/or multi-channel and an understanding of the technologies and associated issues in this environment
  • Experience of working within different development methodologies incl. Agile, waterfall etc. and the role that testing plays in each of them
  • Familiarity with browser testing and debugging
  • Demonstrates comfort with ambiguity and an entrepreneurial style, not afraid to challenge to ensure quality delivery
  • Flexible in approach and neither dogmatic nor bureaucratic when deploying QA disciplines into an inexperienced business
  • Highly numerate and literate, with the ability to produce top quality written specifications and strategy and implementation communication
  • Able to meet tight deadlines and remain calm under pressure
  • Experience of testing in a cloud infrastructure preferably using Google Cloud Services would be desirable.

Developer

We are looking to recruit a Developer to join our IT Development team. Reporting to the Head of Development, you will be responsible for developing website and services ensuring a consistently high level of quality. You will be involved with the technical design and will work within a development team.

Main duties will include:

  • Developing and improving the website and services code base, either from scratch or by adapting existing code and graphics to meet business requirements
  • Improving the quality of the code by analysing of the structure ensuring we have 100% unit test coverage on all JavaScript
  • Ensuring that coding standards and principles are followed by performing peer reviews of the code and content changes
  • To ensure the features developed are produced to the highest possible quality in the fastest possible time and no less
  • Remaining up-to-date on emerging technologies
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Improving the website and identify any functional, technical or performance problems providing suggestions for improvements and coding them.

Skills and knowledge required:

  • Demonstrable expertise developing websites and services using the full Software Development Life Cycle
  • Experience developing with .NET, C# and API’s
  • Experience developing services and web applications
  • Experience developing in a cloud environment preferably using the Google Cloud Platform
  • Very strong attention to detail
  • Confident and works well as a team member
  • Enthusiastic, adaptable and always think outside the box to achieve our vision
  • Analytical in approach, tenacious and driven by results
  • Highly numerate and literate, with the ability to produce top quality written specifications and strategy and implementation communication
  • Proactive and highly organised, with strong time management and planning skills
  • Able to meet tight deadlines and remain calm under pressure

Business Analyst

We are looking for a passionate and results driven Business Analyst to join our growing IT team. Reporting to the Head of Delivery Management, you will be responsible for providing analysis skills to deliver business change.

Key Accountabilities/Responsibilities will include:

  • Providing full lifecycle analysis to the organisation, whether this is initial analysis at an Epic level, as part of an agile team at User Story level or any other business change
  • Provision and continuous improvement of business requirements specification (functional and non-functional) through effective elicitation, documentation, refinement and communication to enable successful delivery of business change
  • To provide high quality Epics and User Stories with Acceptance Criteria, written in a structured manner that will allow delivery of a viable business product
  • Promoting MVP principles to ensure requirements deliver what the business needs, managing scope creep to minimise spend and maximise benefits
  • Ensuring that Non-functional requirements such as Security, Scalability, Resilience and Usability are considered as part of business requirements
  • Developing highly effective relationships with stakeholders at all levels in the organisation to understand vision and deliver the optimal solution; be the conduit between the customer and the delivery teams
  • Contributing to the definition and continuous improvement of Business Analysis best practice, including self-development, to maximise effectiveness and productivity
  • An advocate of the implementation, governance and continuous improvement of the business roadmap and agile delivery processes.

Skills and knowledge required:

  • Previous experience working in a business analysis function, bringing a well-rounded knowledge and understanding
  • Good technical BA skills, e.g. data flows, process mapping and wire framing
  • Excellent analysis and problem solving skills
  • Good business acumen and situational awareness
  • Exceptional drive and tenacity to get things done and deliver business value
  • Excellent communicator, able to comprehend and translate technical or complex issues clearly to meet the competency level of the audience
  • Assertive and confident with a natural ability to facilitate conflict resolution but make tough decisions when required.


Developer (UI)

We are looking to recruit a Developer to join our IT Development team. Reporting to the Head of Development, you will be responsible for the UI elements of the website ensuring a consistently high level of quality. You will be involved with the technical design and will work with an experienced development team.

Main duties will include:

  • Developing and improving the website code base and content, adhering to responsive web design patterns and ensuring high quality graphic standards and brand consistency.
  • Collaborating with the e-Commerce team to optimise the website and improve usability throughout the customer journey
  • Improving the quality of the code by analysing the structure ensuring we have 100% unit test coverage on all JavaScript
  • Following best practices and standards for accessibility and cross-browser compatibility
  • Performing peer reviews of code changes and adhere to IT Principles and Standards
  • Ensuring the features developed are produced to the highest possible quality in the fastest possible time and no less
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Keeping up-to-date on emerging technologies
  • Improving the website and identify any functional, technical or performance problems providing suggestions for improvements and coding them.

Skills and knowledge required:

  • Experience using CSS, Bootstrap, HTML, HTML5, JavaScript, jQuery, Knockout, Angular, .Net, C# and WebAPI’s
  • Familiarity with browser testing and debugging
  • Very strong attention to detail
  • Confident and works well as a team member
  • Enthusiastic, adaptable and always thinking outside the box to achieve our vision
  • Analytical in approach, tenacious and driven by results
  • Highly numerate and literate, with the ability to produce top quality written specifications
  • Proactive and highly organised, with strong time management and planning skills
  • Experience of working in an Agile Development Team including TDD and BDD methodologies and Test Automation would be desirable.


Location and hours for all IT vacancies are: Monday to Friday, 9.00am to 5.00pm, based at our head office in Leominster, Herefordshire.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

Click here to apply *

* Please attach your CV and covering letter.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

Harvey Nash have been appointed as our Recruitment Partner for all IT positions. By applying for one of these roles you understand and agree that the information and personal details you provide will be passed on to Harvey Nash plc and used in line with their Privacy Statement - http://harveynash.com/group/legal.asp.

Digital Design Executive

An exciting new opportunity has arisen within our Digital Design team for an enthusiastic, self-motivated creative designer to join the team in the role of Digital Design Executive. Your main responsibility is the creation and delivery of cross platform digital work from emails, homepages, affiliate banners and social posts.

Main duties will include:

  • Producing online creative that adheres to MandM Direct’s brand guidelines
  • Designing and coding homepages and HTML marketing emails
  • Providing creative for the MandM Direct affiliates and social media
  • Working to timeframes specified in briefs, ensuring deadlines are met
  • Ensuring creative folders are logically organised
  • Providing creative support to other departments.

Knowledge and Skills required:

  • Competent in the use of Adobe CC; primarily Photoshop and Dreamweaver
  • A good understanding of HTML and CSS
  • The ability to adhere to brand guidelines and incorporate brand assets into artwork
  • Organised and aware of deadlines
  • Able to work to short notice or under pressure
  • Ability to work as part of a team and communicate well with both technical and editorial staff.

Desirable Knowledge and Skills:

  • Understanding of web accessibility
  • Experience using an email automation system
  • Experience producing dynamic emails
  • Image manipulation and photo retouching
  • Animation and/or video production experience
  • Use of a Content Management System (CMS).

Location and hours of work:

This is a permanent position, working Monday to Friday, 9am to 5pm and will be based at our head office in Leominster, Herefordshire.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; healthcare cash plan; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com.

Digital Design Executive

An exciting new opportunity has arisen within our Digital Design team for an enthusiastic, self-motivated creative designer to join the team in the role of Digital Design Executive. Your main responsibility is the creation and delivery of cross platform digital work from emails, homepages, affiliate banners and social posts.

Main duties will include:

  • Producing online creative that adheres to MandM Direct’s brand guidelines
  • Designing and coding homepages and HTML marketing emails
  • Providing creative for the MandM Direct affiliates and social media
  • Working to timeframes specified in briefs, ensuring deadlines are met
  • Ensuring creative folders are logically organised
  • Providing creative support to other departments.

Knowledge and Skills required:

  • Competent in the use of Adobe CC; primarily Photoshop and Dreamweaver
  • A good understanding of HTML and CSS
  • The ability to adhere to brand guidelines and incorporate brand assets into artwork
  • Organised and aware of deadlines
  • Able to work to short notice or under pressure
  • Ability to work as part of a team and communicate well with both technical and editorial staff.

Desirable Knowledge and Skills:

  • Understanding of web accessibility
  • Experience using an email automation system
  • Experience producing dynamic emails
  • Image manipulation and photo retouching
  • Animation and/or video production experience
  • Use of a Content Management System (CMS).

Location and hours of work:

This is a permanent position, working Monday to Friday, 9am to 5pm and will be based at our head office in Leominster, Herefordshire.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; healthcare cash plan; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com.

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