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Why work at MandM Direct?

We're passionate about what we do, from the email in your inbox to the package that lands on your doormat, we pride ourselves on creating excitement for everyone that shops with us. We've got an amazing following of loyal customers who've been discovering our secret for over 30 years.

Our success is down to our commitment to deliver the best possible customer experience by seeking out the biggest brands at the lowest prices, clear communications in our emails, fast and efficient delivery to their door and our award winning customer service - it's an exciting business and one in which everybody plays an important part.

We employee over 500 staff across our two sites situated in the beautiful county of Herefordshire, close to the Welsh border. Our Head Office is based in Leominster and our Distribution Centre in Moreton-on-Lugg.

Product Merchandiser

The Role:

We are looking to recruit a Product Merchandiser to join our Merchandising team. Reporting to the Merchandising Manager, the primary focus of this role is to optimise product selection and placement onsite and across all other marketing channels including email and social as required.

As part of the role you will also be responsible for analysing customer behaviour, interaction and product engagement to gain actionable insights that will drive improvements in key merchandising metrics.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Ensuring optimal product placement and visibility online across all channels
  • Making relevant, commercial product selections for homepage, email, social and all other marketing campaigns, ensuring offer is representative of the season and the overall stock offer
  • Creating and maintaining online product campaigns
  • Ensuring all PLPs have relevant facets in the optimal order
  • Managing and optimising banner campaigns across Product Lister Pages and Product Detail Pages
  • Monitoring, maintaining and optimising online up-sell and cross-sell opportunities
  • Assigning product style categorisations wherever applicable.

About You:
Interested? To be considered you will need to have:

  • Previous experience in e-Commerce
  • Good communication and organisational skills
  • A high level of attention to detail
  • Strong ability to prioritise workloads and work to tight deadlines
  • A high degree of commercial awareness
  • Proactivity, resilience and the ability to work using own initiative.

A degree level qualification or knowledge of online Merchandising, preferably sports or fashion based would be advantageous.

Hours of work:

This is a permanent position, working Monday to Friday, 9.00am to 5.00pm.

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com


Contact Centre Operators - Temporary

The Role:

We have a number of temporary opportunities at our Head Office in Leominster, for adaptable and customer focussed individuals to join our customer service team over our busy peak period. The primary focus of this role is to provide a professional service to our UK customers working across all administration functions, answering all customer service calls and emails in a professional manner.

About You:
Interested? To be considered you will need to have:

  • A good standard of English - both written and verbal
  • An excellent telephone manner
  • Proficient keyboard entry skills
  • The ability to communicate well at all levels

Hours of work: 9am – 7pm Monday to Friday, 9am – 5pm Saturday, 10am – 4pm Sunday, 4 days per week on a rota basis (working 1 weekend in 3).

Hourly Rate: We offer the competitive hourly rate of £8.19 for 18 years +.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com


Warehouse Opportunities

Meridian Business Support are handling our Warehouse recruitment needs – we have a number of vacancies including Team Leader roles, Fork Lift Truck Driver vacancies and general Warehouse Operatives. Please telephone 01179 065808 for more information or email ehowell@meridianbs.co.uk


Warehouse & Customer Service Recruitment Day

10am – 2pm at the Shire Hall, Hereford, HR1 2HY
Wednesday 26th September 2018

Permanent and temporary positions are available at our warehouse - Moreton-on-Lugg, Herefordshire:

Warehouse – various full time shift patterns available for temporary Warehouse Operatives, permanent Team Leaders and Forklift Truck Drivers working 5 days out 7 with a 25% uplift in pay for weekend working.

Temporary positions available at our Contact Centre – Leominster, Herefordshire:

Contact Centre - 4 days per week on a rota basis, 9am – 7pm Monday to Friday, 9am – 5pm Saturday, 10am – 4pm Sunday, (Working 1 weekend in 3).

Join us on the day to find out more information, fill in an application form and possibly leave with a job!

If you can’t make it on the day, please apply in writing with your CV to jobvacancies@mandmdirect.com.


Logistics Team Leaders

The Role:

We have vacancies within our Bulk Replen, Returns and Goods Out department for Warehouse Team Leaders.

This may be the next step for you if you believe you are an enthusiastic and proactive individual wishing to take on more responsibility and further your career.

Reporting to the Departmental Manager, this position is firmly based around people management. You will help assist with the smooth running of the department with main duties including:

  • Monitoring of department KPI results and providing feedback to staff
  • Start of shift communication briefings, organising daily tasks and targets for the team
  • Assisting with absence management including participation in return to work meetings
  • Prepare and effectively complete appraisals, identifying future talent and communicating training needs
  • Responsible for health and safety of the team and area.

About You:

Interested? To be considered you will need to:

  • Display strong leadership qualities and work in a professional manner
  • Be able to communicate effectively across all levels of the business
  • Demonstrate excellent organisational and prioritisation skills
  • Have strong work ethic and eagerness to lead by example.

Hours of Work:

You will be required to work 40 hours per week, 1.45pm – 10.15pm Monday to Sunday, 5 days per week on a rota basis.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.


Forklift Drivers/Warehouse Operatives

The Role:

We are looking to recruit a Forklift Drivers/Warehouse Operatives for our Bulk Replenishment department.

Main duties will include:

  • Driving counter balance and man-up Forklift Truck as and when required, working at an operational height of up to 10 metres
  • Stock movement
  • Stock replenishment
  • Unloading pallets of stock.

You will be required to pass a medical and the S-Cape rope evacuation training. Full training on Forklift Trucks will also be given to the successful candidates.

The ideal candidates should possess a good level of literacy and numeracy as well as excellent attention to detail and accuracy skills. You will be flexible in your approach and should be able to demonstrate your understanding of working safely having previously worked in a similar environment.

Hours of Work:

You will be required to work 37.5 hours per week, 2pm to 10pm over a 7-day working pattern.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.


Digital Designer

The Role:

We’re looking for a Digital Designer to work as part of our fast growing Creative team. Reporting to the Digital Design Manager you’ll be assisting in producing creative whilst also supporting marketing activities for MandM Direct.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Producing design work that adheres to MandM Direct’s brand identity
  • Designing and coding customer facing site content such as homepages and landing pages
  • Providing creative for the MandM Direct social media sites, affiliates and google
  • Designing and coding customer facing emails, including marketing, transactional and onsite
  • Producing print design work when required, such as for catalogues and PR material
  • Working to timeframes specified in creative briefs, ensuring that deadlines are met
  • Ensuring graphics folders are logically organised and kept tidy on all relevant drives
  • Driving to improve the site’s usability and accessibility.

About You:

Interested? To be considered you will need to be:

  • Experienced in working within a commercial design role
  • Proficient in Adobe Creative Cloud; primarily Photoshop, Dreamweaver, Illustrator and InDesign
  • Able to produce commercially orientated design that is customer focused with a good eye for detail
  • Organised and aware of deadlines, and can work to short notice or under pressure
  • Excellent with written and verbal communication skills
  • Able to work as part of a team and be able to communicate well with both technical and editorial staff
  • Able to adhere to brand guidelines
  • Literate in the areas of web design
  • Knowledgeable of Windows as this role is Windows based
  • Able to understand HTML and CSS, and able to write tidy and legible code
  • A competent Photoshop user with good image manipulation and retouching skills.

Hours of work

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.


Product Merchandiser

The Role:

We are looking to recruit a Product Merchandiser to join our Merchandising team. Reporting to the Merchandising Manager, the primary focus of this role is to optimise product selection and placement onsite and across all other marketing channels including email and social as required.

As part of the role you will also be responsible for analysing customer behaviour, interaction and product engagement to gain actionable insights that will drive improvements in key merchandising metrics.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Ensuring optimal product placement and visibility online across all channels
  • Making relevant, commercial product selections for homepage, email, social and all other marketing campaigns, ensuring offer is representative of the season and the overall stock offer
  • Creating and maintaining online product campaigns
  • Ensuring all PLPs have relevant facets in the optimal order
  • Managing and optimising banner campaigns across Product Lister Pages and Product Detail Pages
  • Monitoring, maintaining and optimising online up-sell and cross-sell opportunities
  • Assigning product style categorisations wherever applicable.

About You:
Interested? To be considered you will need to have:

  • Previous experience in e-Commerce
  • Good communication and organisational skills
  • A high level of attention to detail
  • Strong ability to prioritise workloads and work to tight deadlines
  • A high degree of commercial awareness
  • Proactivity, resilience and the ability to work using own initiative.

A degree level qualification or knowledge of online Merchandising, preferably sports or fashion based would be advantageous.

Hours of work:

This is a permanent position, working Monday to Friday, 9.00am to 5.00pm.

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com


Contact Centre Operators - Temporary

The Role:

We have a number of temporary opportunities at our Head Office in Leominster, for adaptable and customer focussed individuals to join our customer service team over our busy peak period. The primary focus of this role is to provide a professional service to our UK customers working across all administration functions, answering all customer service calls and emails in a professional manner.

About You:
Interested? To be considered you will need to have:

  • A good standard of English - both written and verbal
  • An excellent telephone manner
  • Proficient keyboard entry skills
  • The ability to communicate well at all levels

Hours of work: 9am – 7pm Monday to Friday, 9am – 5pm Saturday, 10am – 4pm Sunday, 4 days per week on a rota basis (working 1 weekend in 3).

Hourly Rate: We offer the competitive hourly rate of £8.19 for 18 years +.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com


Warehouse Opportunities

Meridian Business Support are handling our Warehouse recruitment needs – we have a number of vacancies including Team Leader roles, Fork Lift Truck Driver vacancies and general Warehouse Operatives. Please telephone 01179 065808 for more information or email ehowell@meridianbs.co.uk


Warehouse & Customer Service Recruitment Day

10am – 2pm at the Shire Hall, Hereford, HR1 2HY
Wednesday 26th September 2018

Permanent and temporary positions are available at our warehouse - Moreton-on-Lugg, Herefordshire:

Warehouse – various full time shift patterns available for temporary Warehouse Operatives, permanent Team Leaders and Forklift Truck Drivers working 5 days out 7 with a 25% uplift in pay for weekend working.

Temporary positions available at our Contact Centre – Leominster, Herefordshire:

Contact Centre - 4 days per week on a rota basis, 9am – 7pm Monday to Friday, 9am – 5pm Saturday, 10am – 4pm Sunday, (Working 1 weekend in 3).

Join us on the day to find out more information, fill in an application form and possibly leave with a job!

If you can’t make it on the day, please apply in writing with your CV to jobvacancies@mandmdirect.com.


Logistics Team Leaders

The Role:

We have vacancies within our Bulk Replen, Returns and Goods Out department for Warehouse Team Leaders.

This may be the next step for you if you believe you are an enthusiastic and proactive individual wishing to take on more responsibility and further your career.

Reporting to the Departmental Manager, this position is firmly based around people management. You will help assist with the smooth running of the department with main duties including:

  • Monitoring of department KPI results and providing feedback to staff
  • Start of shift communication briefings, organising daily tasks and targets for the team
  • Assisting with absence management including participation in return to work meetings
  • Prepare and effectively complete appraisals, identifying future talent and communicating training needs
  • Responsible for health and safety of the team and area.

About You:

Interested? To be considered you will need to:

  • Display strong leadership qualities and work in a professional manner
  • Be able to communicate effectively across all levels of the business
  • Demonstrate excellent organisational and prioritisation skills
  • Have strong work ethic and eagerness to lead by example.

Hours of Work:

You will be required to work 40 hours per week, 1.45pm – 10.15pm Monday to Sunday, 5 days per week on a rota basis.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.


Forklift Drivers/Warehouse Operatives

The Role:

We are looking to recruit a Forklift Drivers/Warehouse Operatives for our Bulk Replenishment department.

Main duties will include:

  • Driving counter balance and man-up Forklift Truck as and when required, working at an operational height of up to 10 metres
  • Stock movement
  • Stock replenishment
  • Unloading pallets of stock.

You will be required to pass a medical and the S-Cape rope evacuation training. Full training on Forklift Trucks will also be given to the successful candidates.

The ideal candidates should possess a good level of literacy and numeracy as well as excellent attention to detail and accuracy skills. You will be flexible in your approach and should be able to demonstrate your understanding of working safely having previously worked in a similar environment.

Hours of Work:

You will be required to work 37.5 hours per week, 2pm to 10pm over a 7-day working pattern.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.


Digital Designer

The Role:

We’re looking for a Digital Designer to work as part of our fast growing Creative team. Reporting to the Digital Design Manager you’ll be assisting in producing creative whilst also supporting marketing activities for MandM Direct.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Producing design work that adheres to MandM Direct’s brand identity
  • Designing and coding customer facing site content such as homepages and landing pages
  • Providing creative for the MandM Direct social media sites, affiliates and google
  • Designing and coding customer facing emails, including marketing, transactional and onsite
  • Producing print design work when required, such as for catalogues and PR material
  • Working to timeframes specified in creative briefs, ensuring that deadlines are met
  • Ensuring graphics folders are logically organised and kept tidy on all relevant drives
  • Driving to improve the site’s usability and accessibility.

About You:

Interested? To be considered you will need to be:

  • Experienced in working within a commercial design role
  • Proficient in Adobe Creative Cloud; primarily Photoshop, Dreamweaver, Illustrator and InDesign
  • Able to produce commercially orientated design that is customer focused with a good eye for detail
  • Organised and aware of deadlines, and can work to short notice or under pressure
  • Excellent with written and verbal communication skills
  • Able to work as part of a team and be able to communicate well with both technical and editorial staff
  • Able to adhere to brand guidelines
  • Literate in the areas of web design
  • Knowledgeable of Windows as this role is Windows based
  • Able to understand HTML and CSS, and able to write tidy and legible code
  • A competent Photoshop user with good image manipulation and retouching skills.

Hours of work

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.