Why work at MandM Direct?

We're passionate about what we do, from the email in your inbox to the package that lands on your doormat, we pride ourselves on creating excitement for everyone that shops with us. We've got an amazing following of loyal customers who've been discovering our secret for over 30 years.

Our success is down to our commitment to deliver the best possible customer experience by seeking out the biggest brands at the lowest prices, clear communications in our emails, fast and efficient delivery to their door and our award winning customer service - it's an exciting business and one in which everybody plays an important part.

We employ over 500 staff across our two sites situated in the beautiful county of Herefordshire, close to the Welsh border. Our Head Office is based in Leominster and our Distribution Centre in Moreton-on-Lugg.

Purchase Order Clerk

The Role:

A permanent opportunity has arisen within our expanding Merchandising department for a diligent and organised individual wishing to join the team to support the Merchandising purchase order process.

What's in it for you...

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Ensuring all purchase orders are accurately processed and sent to suppliers within 24 hours of being signed off
  • Managing the purchase order email folder to accurately reflect the status of each one
  • Ensuring that checklists and terms and conditions are included when purchase orders are sent
  • Communicating all payment terms to Finance and log on our internal Mailbrain database
  • Ensuring any amendments to purchase orders or product details are done accurately and promptly and communicated to the relevant parties
  • Processing purchase order clear down issues
  • Re-dating purchase orders where necessary
  • Providing administration cover for other members of the Merchandising team as required.

About you:

Interested? To be considered you will need to have:

  • Attention to detail
  • A flexible attitude towards tight deadlines
  • General administration skills
  • Good keyboard skills
  • IT literacy with a good working Knowledge of Microsoft packages
  • Good communication skills
  • Very good organisational skills.

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

Senior Trading Executive

The Role:

We’re looking for an enthusiastic, strategic thinker who will contribute to the trading strategy across all channels, delivering the best messages to the customers at the right time. You’ll also assist in driving the development of our new international territories’, ensuring we are working to launch the channels to deadline and that all business activities are in place before going live.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great Company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Producing analysis of key metrics of the markets daily, weekly and monthly, highlighting areas of concern, trends and opportunities as well as providing theories and recommendations to maximise sales
  • Being the key contributor to monthly trading meetings with the wider trading team, detailing events for the month ahead, any YOY concerns and our key trading messages for the month
  • Maintaining strong relationships with internal teams on a daily basis, seeking new opportunities and making suggestions to improve existing campaigns
  • Keeping up to date with market trends and make recommendations based on your findings that could be applied to our trading plan and approach
  • Driving the development of new international territories’ liaising with IT to ensure the project remains on track and we are able to launch successfully on time
  • Co-ordinating with internal departments to ensure everything required for launch is translated and submitted.

About You:

Interested? To be considered you will need to have:

  • The ability to communicate well at all levels of the business
  • Proven experience in an e-Commerce role
  • A strategic understanding with the ability to analyse data
  • The ability to work collaboratively, co-ordinate with multiple teams to deliver plans and activities set
  • Assertiveness, confidence and the ability to challenge established ways of working
  • Eagerness to join a fast paced and growing dynamic company.

Hours of work:

9.00am to 5.00pm, Monday to Friday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

Technical Support Analyst

The Company:

Based in Herefordshire, MandM Direct is now one of Europe’s leading online, off price retailers - we offer the world's biggest brands at the lowest prices, with over 2 million customers and 104 million website visits a year. We currently have dedicated local market websites in the UK, Germany, France, Netherlands and Poland, in addition we dispatch to another 20+ countries worldwide.

Our IT department consists of over 70 professional staff where you’ll have the opportunity to work alongside a number of different IT areas including Support, Business Analysts, Developers and Testers. The IT department underpins all of our business users and customers by providing leading edge solutions using the latest technologies including developing in Google Cloud.

The Role:

This is an excellent opportunity for the right individual with the right skills to become part of the Production Support Team. Reporting to the IT Operations Manager, you will work within a multi-disciplined production support team, primarily responsible for the support, maintenance and development of internal and external infrastructure, in line with our technology roadmap. You will work with the latest infrastructure technologies both on premise and within the cloud. As new technologies are considered, you would assess their suitability for our business needs.

What’s In It for you…

  • Competitive salary, bonus scheme and pension
  • A great Company culture
  • Flexi-time
  • Your Birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…
  • About You:

    To be considered you will need to have the following skills and knowledge:

  • In-depth knowledge of deploying and supporting Windows Server 2008 through to current
  • Experience working with virtualisation technologies
  • Proficient in TCP/IP networking, DNS, DHCP and Firewall management
  • Accomplished in MS Active Directory and Group Policy
  • Experienced in project and task delivery in a technical environment from design through to live deployment
  • Proficient in writing technical documentation (e.g. standards, processes and design etc.)
  • To strengthen your application, it would be desirable if you have experience in the following:

  • Software Defined Data Centre (i.e. systems, networks and storage solutions, configured and hosted within a Cloud environment)
  • Current versions of VMware infrastructure
  • Administering switches and firewall devices
  • Wide Area Network, Local Area Network and Wireless Network management
  • Enterprise storage device management
  • Creating, updating and tuning PowerShell scripts
  • Linux, UNIX and open source products
  • Virtual Desktop environments
  • Creating and peer reviewing design and build documentation
  • Hardening techniques and processes, to improve the protection of systems and data
  • Enterprise backup and antivirus solutions
  • Knowledge of the following:

  • Identity access Control systems, Multi-Factor Authentication and Single Sign On solutions
  • Automation and scripting languages
  • Enterprise monitoring and alerting
  • Agile and waterfall delivery methodologies
  • Hours of work:

    General office hours are 9.00am – 5.00pm, Monday – Friday although this role can be flexible around core working hours.

    If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

    When you'll hear after applying:

    We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

    Business Analyst (Maternity Cover)

    Our IT Team:

    Our IT department consists of over 70 professional staff where you’ll have the opportunity to work alongside a number of different IT areas including Support, Business Analysts, Developers and Testers. The IT department underpins all of our business users and customers by providing leading edge solutions using the latest technologies including developing in Google Cloud.

    What's in it for you…

    • Competitive salary, bonus scheme and pension
    • A great Company culture
    • Flexi-time
    • Your birthday off
    • Subsidised canteen
    • Generous staff discount
    • Healthcare cash plan
    • And tons more...

    The Role:

    Our IT department consists of over 70 professional staff where you’ll have the opportunity to work alongside a number of different IT areas including Support, Business Analysts, Developers and Testers. The IT department underpins all of our business users and customers by providing leading edge solutions using the latest technologies including developing in Google Cloud.

    What's In It for you...

    • Competitive salary, bonus scheme and pension
    • A great Company culture
    • Flexi-time
    • Flexi-time
    • Subsidised canteen
    • Generous staff discount
    • Healthcare cash plan
    • And tons more…

    If you’re looking for an exciting role in a fast paced agile environment where you can share your ideas with social and friendly work colleagues whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

    Your day-to-day duties and responsibilities will include:

    • Providing full lifecycle analysis to the organisation, whether this is initial analysis at an Epic level, as part of an agile team at User Story level or any other business change
    • Provision and continuous improvement of business requirements specification (functional and non-functional) through effective elicitation, documentation, refinement and communication to enable successful delivery of business change
    • Provision of high quality Epics and User Stories with Acceptance Criteria, written in a structured manner that will allow delivery of a viable business product
    • Promoting MVP principles to ensure requirements deliver what the business needs, managing scope creep to minimise spend and maximise benefits
    • Ensuring that Non-functional requirements such as Security, Scalability, Resilience and Usability are considered as part of business requirements
    • Developing highly effective relationships with stakeholders at all levels in the organisation to understand vision and deliver the optimal solution; be the conduit between the customer and the delivery teams
    • Contributing to the definition and continuous improvement of Business Analysis best practice, including self-development, to maximise effectiveness and productivity
    • An advocate of the implementation, governance and continuous improvement of the business roadmap and agile delivery processes.

    About You:
    Interested? To be considered you will need to have:

    • Previous experience working in a business analysis function, bringing diverse knowledge and understanding
    • Excellent analysis and problem solving skills
    • Good business acumen and situational awareness
    • Exceptional drive and tenacity to get things done and deliver business value
    • Excellent communication, able to comprehend and translate technical or complex issues clearly to meet the competency level of the audience
    • Assertiveness and confidence with a natural ability to facilitate conflict resolution but make tough decisions when required
    • The ability to command respect and be considered credible
    • Actively been involved in agile thought leadership and communities, looking for ways to improve and evolve current practice
    • Consistently demonstrated integrity and high work standards.

    Experience of working within an agile methodology with Jira and Confluence would be desirable.

    Hours of work:

    General office hours are 9.00am – 5.00pm, Monday – Friday although we do offer the benefit of flexible working hours.

    When you'll hear after applying:

    We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

    If you are interested, please apply in writing with your CV and detailed covering letter to Recruitment@mandmdirect.com.

    Developer

    The Role:

    We have a new opportunity within our IT department for a Developer to work within our expanding development team. Main responsibilities will be for developing website, applications and supporting services ensuring a consistently high level of quality.

    Working within a development scrum team you will be developing new code and maintaining existing code ensuring that standards and principles are followed. You will be involved in the technical design of solutions and will pair program where appropriate in order to improve your capability.

    What's in it for you…

    • Competitive salary, bonus scheme and pension
    • A great Company culture
    • Flexi-time
    • Your birthday off
    • Subsidised canteen
    • Generous staff discount
    • Healthcare cash plan
    • And tons more...

    If you're looking for an exciting role where you can use cutting edge technologies and share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

    Your day-to-day duties and responsibilities will include:

    • Understanding the agile ceremonies with the ability to perform good and accurate estimation of work items/story pointing
    • Refining for estimates and acceptance criteria
    • Demonstrating development and mentoring of colleagues and monitoring their development and helping wherever necessary
    • Assisting with identifying and communicating training and development needs
    • Remaining approachable at all times and always happy to help colleagues with issues
    • Demonstrating an intermediate level of communication, clearly and accurately (written/verbal) with business stakeholders/Product Owners/users, customers and suppliers. Actively communicating at all levels using the appropriate media.
    • Ensuring that development standards and principles are followed
    • Keeping up to date with knowledge of all development processes including industry standard branching/merging strategies, software development lifecycles and the principles around configuration, encryption and security
    • Performing peer reviews on code to ensure that development and security principles are followed.

    About You:

    Interested? To be considered you will need to have:

    • Commercial experience in the full SDLC developing web-based solutions (Inc. applications and supporting services)
    • Experience in asynchronous processing, multi-threaded execution and scaling software
    • Experience using TDD and BDD and developing with up to 100% unit test coverage
    • An awareness of schemas for relational database or object stores and understands when to use each
    • Some experience with mocked or stubbed services
    • Very strong attention to detail
    • Good knowledge of automation and the CI/CD process and consider operational requirements when developing solutions
    • Knowledge of encryption within .NET and the ability to understand when and why we use it
    • The ability to develop using most of the following technologies:-
      • CSS, HTML and JavaScript to create and maintain a website
      • C# with MVC5, ASP.Net, Windows Applications or Windows Services
      • C# with Entity Framework, LINQ, MSMQ and integration with Stored Procedures
      • C# to create professional API's (WebAPI) following API standards
      • Microsoft SQL Server
      • NoSQL Database like MongoDB, Googles Datastore, Redis and Spanner

    Ideal candidates would demonstrate an interest and curiosity in new technologies, methodologies, best practices, self-development, and open-mindedness and would be self-motivated showing a personal responsibility for tasks and like working on a variety of projects.

    Hours of work:

    9.00am – 5.00pm, Monday – Friday.

    If you are interested, please apply in writing with your CV and detailed covering letter to recruitment@mandmdirect.com.

    When you'll hear after applying:

    We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

    Helpdesk Analyst

    The IT Team:

    Our IT department consists of over 70 professional staff where you’ll have the opportunity to work alongside a number of different IT areas including Support, Business Analysts, Developers and Testers. The IT department underpins all of our business users and customers by providing leading edge solutions using the latest technologies including developing in Google Cloud.

    The Role:

    We are seeking a motivated individual with an ambition to build a career in IT to join the Helpdesk team. The successful candidate will be working alongside a team of experienced Helpdesk Analysts to provide 1st line IT support to all IT users within the business.

    What's in it for you…

    • Competitive salary, bonus scheme and pension
    • A great Company culture
    • Flexi-time
    • Your birthday off
    • Subsidised canteen
    • Generous staff discount
    • Healthcare cash plan
    • And tons more...

    If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

    Your day-to-day duties and responsibilities will include:

    • Answering Helpdesk support calls, providing 1st line support during normal business hours and participating in an out of hours support service
    • Liaising with customers and 3rd parties, as and when required, to resolve problems and queries
    • Managing support requests coming into the department, engaging with internal support teams, ensuring that the service delivered is within agreed service levels
    • Analysing support requests and participate in creating/improving Helpdesk 1st response processes and procedures
    • Creating and maintaining relevant team documentation, work instructions, FAQ’s and support guides
    • Working closely with internal users to identify support or change requirements, where appropriate recommend possible solutions, for systems within your remit
    • Ensuring Helpdesk performance is measured and reported in a timely fashion via agreed departmental processes.

    The ideal candidate will be a clear and effective communicator who is able to achieve an excellent level of customer satisfaction. A 'can do' approach with a strong focus on team-working is essential.

    Other skills/expertise that would be beneficial:

    • Ideally expertise in the provision of 1st line IT support services
    • Experience of working in a call logging system environment
    • Relevant IT qualifications
    • Experience in PC hardware and software maintenance and upgrades
    • A basic understanding of the technology components (application and infrastructure) utilised in an e-Commerce environment.

    Hours of work:

    37.5 hours per week, this will be on a rota to cover key business hours between 8am and 5.30pm Monday to Friday, however hours will be extended throughout peak trading periods. Applicants will be expected to provide out of hours emergency cover on a rota basis after the successful completion of a probationary period.

    If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

    When you'll hear after applying:

    We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

    QA Analyst

    The Role:

    This role will be working with our front-end IT team who are responsible for the UI elements of the website ensuring a consistently high level of quality. Main duties will be creating and executing tests for code and content changes, alongside executing and debugging automation tests. Working in an agile environment alongside Business Analysts, technical leads and other QA testers to create and review stories including acceptance criteria.

    What's in it for you…

    • Competitive salary, bonus scheme and pension
    • A great Company culture
    • Flexi-time
    • Your birthday off
    • Subsidised canteen
    • Generous staff discount
    • Healthcare cash plan
    • And tons more...

    If you'd like the opportunity to join a fast-paced company with cutting edge tech working in an agile environment then this is the role for you.

    Your day-to-day duties and responsibilities will include:

    • Performing manual testing on functional and content changes to the website
    • Ensuring that UI standards and principles are followed by performing peer reviews of tests and acceptance criteria and attending QA and Development team meetings
    • Collaborating with our e-Commerce team to optimise the website and improve usability throughout the customer journey
    • Improving the robustness and quality of the website by identifying any functional, technical or performance problems and providing suggestions for improvements
    • Ensuring that we maintain 100% website up-time
    • Following best practices and standards for accessibility and cross-browser compatibility.
    • Ensuring progress is measured and reported in a timely fashion
    • Responsibility for critical path checks on a daily basis
    • Ensuring that the Agile Software Development Life Cycle is followed

    About You:

    Interested? To be considered you will need to have:

    • Familiarity with browser testing and debugging
    • Experience of retail, preferably multi-channel e-Commerce, and an understanding of the technologies and associated issues in this environment
    • Expertise in devising and executing QA processes, tools and techniques
    • To be highly numerate and literate, with the ability to produce quality written specifications, strategy and implementation communications
    • The ability to demonstrate comfort with ambiguity and an entrepreneurial style; not afraid to challenge to ensure quality delivery
    • To be able to meet tight deadlines and remain calm under pressure
    • Experience of working within different development methodologies (agile, waterfall etc.) and an understanding of the role that testing plays in each of them.

    Ideal candidates would demonstrate an interest and curiosity in new technologies, methodologies, best practises, self-development, and open-mindedness. You’ll need to be self-motivated showing a personal responsibility for tasks and like working on a variety of projects

    Hours of work:

    9.00am – 5.00pm, Monday – Friday.

    If you are interested, please apply in writing with your CV and detailed covering letter to recruitment@mandmdirect.com.

    When you'll hear after applying:

    We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

    Software Support Analyst

    The Role:

    MandM Direct has a unique and exciting opportunity for a Software Support Analyst, to join our Production Support team. Reporting to the IT Operations Manager, you will be primarily responsible for the support, maintenance and development of internal and external software solutions, in line with our technology roadmap. Working with the latest infrastructure technologies both on premise and within the cloud, as new technologies are considered, you would assist in the assessment of their suitability for our business needs.

    This is not a software development role; our Software Support Analysts work more within the configuration, scripting, integration, and implementation.

    What's in it for you…

    • Competitive salary, bonus scheme and pension
    • A great Company culture
    • Flexi-time
    • Your birthday off
    • Subsidised canteen
    • Generous staff discount
    • Healthcare cash plan
    • And tons more...

    Required Technical Skills:

    • Experience in querying, extracting and manipulating data from log and database sources
    • Strong investigative and analytical skills with a proficiency to resolve customer, systems, software, and data problems/queries
    • Strong technical acumen and skills to troubleshoot non-functional (performance, security, etc.) and functional issues, with more experience of databases, WEB services and API's
    • Experience in working with and configuring infrastructure services; TCP/IP networking, Microsoft Domain Services (DNS, DHCP) from software deployment/integration to troubleshooting
    • Experience in project and task delivery in a technical environment, through the full change lifecycle; understanding requirements, task identification and elicitation, complexity estimation, planning, delivery, and support once into a production environment
    • Ability to create technical documentation (e.g. procedures and work instructions etc.).

    Experience and Knowledge in the following:

    • Software-Defined Data Centre (i.e. systems, networks and storage solutions, configured and hosted within a Cloud environment)
    • Microsoft SQL Databases (querying, exporting, importing data)
    • Microsoft IIS and .NET
    • Microsoft Server Operating Systems
    • Linux, UNIX and open source products
    • Creating, updating and tuning PowerShell scripts
    • Working with third parties to implement software solutions and platforms
    • Virtual Desktop environments
    • Automation and scripting languages
    • Agile and waterfall delivery methodologies.

    Personal Skills:

    To work as a Software Analyst, you will be the type of person who demonstrates:

    • A systematic/methodical approach to work and problem solving
    • The confidence and ability to investigate/solve complex problems
    • Driven by results, completing work on time and budget
    • Working collaboratively and flexibly with others to provide solutions and meet objectives
    • Ability to effectively prioritise and efficiently multitask
    • Willingness to work out of hours as a part of a rota’d on call support team
    • Communication clearly and concisely to a variety of audiences, inside and outside the organisation
    • Continual development and improvement of skill set, knowledge and understanding, both inside and outside of the workplace.

    Technologies:

    Working as a Software Analyst you will be working with the following technologies, so a good working knowledge of some or all of these would be an advantage.

    • Google Cloud Platform (GCP – IaaS, PaaS & SaaS)
    • Microsoft Server OS: Server 2003, 2008, 2012 and 2016
    • Microsoft Active Directory services: 2012 & 2016
    • Microsoft IIS (7.5+)
    • Microsoft SQL (2005, 2008 and 2012)
    • Linux: Redhat & CentOS
    • Linux: Scripting, Automation and CRON
    • G Suite Enterprise
    • OKTA IDaaS
    • Powershell
    • Terraform
    • Packer

    Hours of work:

    9.00am – 5.00pm, Monday – Friday.

    If you are interested, please apply in writing with your CV to recruitment@mandmdirect.com.

    When you'll hear after applying:

    We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

    Stock Control Coordinator

    The Role:

    As Stock Control Coordinator, you will be responsible for the day to day Stock Control process and manage a small team of Stock Controllers within our very busy and fast paced warehouse.

    This opportunity is ideal for someone who wants to expand on their current stock control skills and knowledge and now wants to take that next step up in a large forward thinking global online retail business.

    What’s in it for you…

    • Competitive salary, bonus scheme and pension
    • A great company culture
    • Your birthday off
    • Subsidised canteen
    • Generous staff discount
    • Healthcare cash plan
    • And tons more…

    Your day-to-day duties and responsibilities will include:

    • Managing the Stock Control team to include regular performance monitoring, annual appraisals, staff resourcing and absence management.
    • Managing catalogue changeovers ensuring adequate levels of inventory are available on the Pick face at new catalogue launch.
    • Completing knowledge and execution of goods in processes to include: ASN creation, ASN verification and discrepancy correction, ASN clear downs for finance, label generation for vendor barcode creation and coordination of samples for Buying and Merchandising.
    • Assist with Warehouse Management System testing and configuration where necessary for the process development of all departments as required.
    • Managing the processes for stock going out of the business to the shop and faulty goods back to the supplier.
    • Providing support and cover to the Warehouse Management System and Stock Control teams as necessary.
    • Producing weekly feedback reports to the Operations Director and Line Managers.
    • Promoting the rapid, accurate and detailed analysis of all stock discrepancies, using Route Cause Analysis putting effective controls in place to reduce incidents.
    • Building relationships with key personnel at Head Office ensuring clear communication channels are in place to aid day to day efficiencies.

    About You:
    Interested? To be considered you will need to have:

    • To be a self-motivated individual.
    • To be a good team player.
    • Excellent communication at all levels, both written and spoken.
    • Good accuracy.
    • Excellent attention to detail.
    • Problem Solving skills.
    • To be methodical and logical.
    • The ability to work under pressure, meeting strict deadlines.
    • Previous supervisory experience.
    • Excellent PC skills including experience with Warehouse Management Systems.
    • Previous working knowledge of stock control processes.

    Hours of work:

    9.00am – 5.00pm, working on a 5 days rota between Monday and Sunday.

    If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

    We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications as soon as possible.

    Logistics Team Leaders

    The Role:

    MandM Direct are currently recruiting for a number of full-time, permanent early and late shift Team Leaders to join us at our Moreton-on-Lugg site in Herefordshire.

    We're looking for new Team Leaders to join our growing Goods In, Goods Out and Bulk Replenishment teams to successfully lead, manage, motivate and develop their own team of Warehouse Operatives to ensure that they deliver against operational targets on a daily basis.

    This is an ideal opportunity for someone interested in developing their career within logistics with a Company who take pride in training and developing our own staff.

    What’s in it for you...

    • Bonus scheme and pension
    • A great Company culture
    • Your birthday off
    • Subsidised canteen
    • Generous staff discount
    • Healthcare cash plan
    • And tons more...

    What a typical day may look like:

    • Ensuring that all operations targets and deadlines are met or exceeded.
    • Assisting the Supervisor in controlling levels of planned and unplanned absence including participation in return to work meetings.
    • Participating as an active member of the shift team, and to offer suggestions for solving problems, improving efficiency, quality and team working.
    • Ensuring your team fully comply with company Health & Safety policies to ensure we operate in a safe environment.
    • Maintaining positive attitudes and an engaging environment for all team members.
    • Role modelling the standards required to perform warehouse activities correctly.
    • Assisting the Supervisor in co-ordinating any issues within the warehouse.
    • Ensuring the proper and timely completion of all warehouse activities to strict deadlines and quality standards.
    • Monitoring of department KPI results and providing feedback to staff.
    • Start of shift communication briefings, organising daily tasks and targets for the team.

    About You:

    To be considered you will need:

    • Enthusiasm and with a "can do" attitude with good interpersonal skills.
    • Knowledge and operation of Warehouse Management Systems.
    • The ability to efficiently lead and motivate a small team of colleagues.
    • To be able to demonstrate a high level of attention to detail.
    • To be a team player who is capable of working on their own initiative.
    • Flexibility within the role to be able to learn to supervise in a variety of areas within the warehouse.
    • To be proactive with an eye for problem solving and continuous improvement.
    • To be able to work to tight deadlines.
    • The ability to demonstrate the drive and desire to progress.
    • Exceptional personnel management and communication skills.
    • Knowledge and experience of health and safety controls.
    • Excellent PC skills, particularly Microsoft Office.

    Hours of work:

    1.45pm - 10.15pm, working on a 5 days rota between Monday and Sunday based on a 40 hour week.

    If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

    We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications as soon as possible.

    Warehouse Operative

    The Role:

    We are looking to fill various full time, permanent vacancies within our Goods In, Goods Out and Returns departments based at our warehouse in Moreton-on-Lugg, Herefordshire.

    Successful applicants will need to be enthusiastic team players who are reliable individuals with excellent attention to detail and the desire to develop new skills to help support their team.

    What’s in it for you...

    • Bonus scheme and pension
    • A great Company culture
    • Your birthday off
    • Subsidised canteen
    • Generous staff discount
    • Healthcare cash plan
    • And tons more...

    Your day-to-day duties and responsibilities will include:

    Main duties within the Goods In team are:

    • Receiving deliveries into the warehouse.
    • Counting and checking stock against delivery notes.
    • Palletising stock and transferring to bulk storage using pump trucks.

    Main duties within the Goods Out team are:

    • Picking customer orders ensuring correct size and brand of stock item.
    • Loading products on to conveyor system ready for shipment.
    • Problem solving by correcting orders and re-ordering stock.

    Main duties within the Returns team are:

    • Opening and checking returned parcels.
    • Processing returned stock.
    • Refunding or replacing items.

    About You:

    Interested? To be considered you will need:

    • The ability to demonstrate a high level of accuracy.
    • Excellent attention to detail.
    • The ability to work under pressure and to targets.
    • Good communication skills both written and verbal.

    Hours of work:

    2pm - 10pm, working on a 5 days rota between Monday and Sunday based on a 37.5 hour week.

    If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

    We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications as soon as possible.

    Forklift Truck Driver

    The Role:

    We have Forklift Truck Driver opportunities available within our Bulk Replenishment team working on our 2pm to 10pm shift.

    The ideal candidates should possess a good level of literacy and numeracy and be able to work well under pressure and to KPI’s. You will be flexible in your approach and should be able to demonstrate your understanding of working safely in a warehouse environment.

    What's In It for you...

    • Competitive salary, bonus scheme and pension
    • A great Company culture
    • Your birthday off
    • Subsidised canteen
    • Generous staff discount
    • Healthcare cash plan
    • And tons more...

    Your day-to-day duties and responsibilities will include:

    • Driving counterbalance and man-up forklift truck as and when required, working at an operational height of up to 10 metres, completing safety checks on vehicles before use
    • Loading and unloading goods of vehicles
    • Effectively stacking and storing products in the relevant warehouse
    • Working in the role of a Warehouse Operative when not on the Forklift Trucks.

    Whilst previous experience in this area is an advantage, there is no requirement for you to hold a current forklift truck license as we will provide you with full FLT training. Successful candidates will be required to pass this training as well as a medical as part of the probationary period.

    About You:

    Interested? To be considered you will need:

    • The ability to demonstrate a high level of accuracy and excellent attention to detail
    • To be physically fit as manual lifting is involved and a lot of labour-intensive work
    • To be a punctual and reliable team player.

    Hours of work:

    You will be required to work 37.5 hours per week, working 5 days per week between Monday and Sunday, 2pm to 10pm.

    If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

    When you'll hear after applying:

    We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

    Stylist

    The Role:

    We're looking for a Stylist with strong commercial awareness and good knowledge of the fashion retail market place to join part of our growing Creative team by providing an exceptional styling service within our busy and fast paced studio environment.

    What's in it for you…

    • Competitive salary, bonus scheme and pension
    • A great Company culture
    • Flexi-time
    • Your birthday off
    • Subsidised canteen
    • Generous staff discount
    • Healthcare cash plan
    • And tons more...

    If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

    Your day-to-day duties and responsibilities will include:

    • Assisting with on set styling, and prepping of outfits, ensuring all products reflect the MandM Direct Customer appeal
    • Learning onset standards and styling techniques (to include still life, on model and mannequin basics)
    • Assisting in providing content and images via briefs for our social platforms, homepages and email
    • Keeping up to date with the latest seasonal trends
    • Developing an eye for visual composition and proportion
    • Working efficiently within the studio team ensuring effective communication
    • Providing administrative support to the Studio Manager to ensure smooth operation within the photography studios
    • Maintaining organised, ordered photo studios.

    About You:

    Interested? To be considered you will need:

    • To be proactive with ability to show initiative
    • An excellent work ethic
    • Strong organisational and communication skills with exceptional attention to detail
    • Good time management with the ability to achieve daily and weekly deadlines
    • Strong commercial awareness and knowledge of our market place
    • To be passionate and enthusiastic for the brand and products we sell.

    Previous experience within photography and/or a photo studio environment would be desirable.

    Hours of work:

    9.00am - 5.00pm, Monday - Friday.

    If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

    When you'll hear after applying:

    We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.


    CRM Executive

    The Role:

    As CRM Executive, you will work with a team of CRM Executives and support the creation, delivery and analysis of daily emails and automated programmes in the UK and International markets. You will work closely with the CRM Manager and Data Analysts to develop a clear targeting strategy for each market of responsibility, using campaign results to shape and optimise future communications.

    This opportunity is ideal for a recent graduate in Digital Marketing or similar field looking to gain experience in a forward thinking global online business.

    What's in it for you…

    • Competitive salary, bonus scheme and pension
    • A great Company culture
    • Flexi-time
    • Your birthday off
    • Subsidised canteen
    • Generous staff discount
    • Healthcare cash plan
    • And tons more...

    Your day-to-day duties and responsibilities will include:

    • Developing engaging, impactful and personalised email campaigns that drive retention and loyalty to meet team KPIs.
    • Responsibility of the timely production and communication of email briefs to our in-house Creative team, including copy and creative requirements for channels of responsibility.
    • Responsibility of the day to day coordination of email communications for channels of responsibility, from briefing through to creative liaison and sign off.
    • Testing, proofing and sign off of emails for the UK and International channels ensuring that prices, products and language is correct and on brand.
    • Ensuring that best practice email design is always used to ensure maximum optimisation and deliverability.
    • Working closely with the Trading team to understand UK and International trends within the retail space and adapt emails to reflect the marketplace and customer demand for each channel within the Email Plan, with the support of the Senior CRM Executive and CRM Manager.
    • Work closely with social and digital teams to synergize CRM with other online marketing activity taking place within the business.
    • Reporting and analysis on email performance for channels of responsibility using our CRM Platform and varying Analytics tools to help influence the future email campaign approach to increase customer spend and loyalty.

    About You:

    Interested? To be considered you will need:

    • Excellent communication skills and a team player.
    • Highly organised with good project management skills - must have the ability to manage and deliver several campaigns at the same time, sometimes with a short turn-around time.
    • Attention to detail and accuracy, with excellent grammatical skills.
    • The ability to work under pressure, driven by hitting targets and responsive to real-time results.
    • A proactive, enthusiastic and 'can-do' attitude.
    • Strong interpersonal skills and confidence when dealing with internal and external colleagues.
    • Knowledge of Google Analytics and/or other reporting tools desirable but not essential.

    Hours of work:

    9.00am – 5.00pm, Monday – Friday.

    If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

    When you'll hear after applying:

    We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

    Purchase Order Clerk

    The Role:

    A permanent opportunity has arisen within our expanding Merchandising department for a diligent and organised individual wishing to join the team to support the Merchandising purchase order process.

    What's in it for you...

    • Competitive salary, bonus scheme and pension
    • A great company culture
    • Flexi-time
    • Your birthday off
    • Subsidised canteen
    • Generous staff discount
    • Healthcare cash plan
    • And tons more...

    If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

    Your day-to-day duties and responsibilities will include:

    • Ensuring all purchase orders are accurately processed and sent to suppliers within 24 hours of being signed off
    • Managing the purchase order email folder to accurately reflect the status of each one
    • Ensuring that checklists and terms and conditions are included when purchase orders are sent
    • Communicating all payment terms to Finance and log on our internal Mailbrain database
    • Ensuring any amendments to purchase orders or product details are done accurately and promptly and communicated to the relevant parties
    • Processing purchase order clear down issues
    • Re-dating purchase orders where necessary
    • Providing administration cover for other members of the Merchandising team as required.

    About you:

    Interested? To be considered you will need to have:

    • Attention to detail
    • A flexible attitude towards tight deadlines
    • General administration skills
    • Good keyboard skills
    • IT literacy with a good working Knowledge of Microsoft packages
    • Good communication skills
    • Very good organisational skills.

    Hours of work:

    9.00am – 5.00pm, Monday – Friday.

    If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

    When you'll hear after applying:

    We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

    Senior Trading Executive

    The Role:

    We’re looking for an enthusiastic, strategic thinker who will contribute to the trading strategy across all channels, delivering the best messages to the customers at the right time. You’ll also assist in driving the development of our new international territories’, ensuring we are working to launch the channels to deadline and that all business activities are in place before going live.

    What's in it for you…

    • Competitive salary, bonus scheme and pension
    • A great Company culture
    • Flexi-time
    • Your birthday off
    • Subsidised canteen
    • Generous staff discount
    • Healthcare cash plan
    • And tons more...

    If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

    Your day-to-day duties and responsibilities will include:

    • Producing analysis of key metrics of the markets daily, weekly and monthly, highlighting areas of concern, trends and opportunities as well as providing theories and recommendations to maximise sales
    • Being the key contributor to monthly trading meetings with the wider trading team, detailing events for the month ahead, any YOY concerns and our key trading messages for the month
    • Maintaining strong relationships with internal teams on a daily basis, seeking new opportunities and making suggestions to improve existing campaigns
    • Keeping up to date with market trends and make recommendations based on your findings that could be applied to our trading plan and approach
    • Driving the development of new international territories’ liaising with IT to ensure the project remains on track and we are able to launch successfully on time
    • Co-ordinating with internal departments to ensure everything required for launch is translated and submitted.

    About You:

    Interested? To be considered you will need to have:

    • The ability to communicate well at all levels of the business
    • Proven experience in an e-Commerce role
    • A strategic understanding with the ability to analyse data
    • The ability to work collaboratively, co-ordinate with multiple teams to deliver plans and activities set
    • Assertiveness, confidence and the ability to challenge established ways of working
    • Eagerness to join a fast paced and growing dynamic company.

    Hours of work:

    9.00am to 5.00pm, Monday to Friday.

    If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com

    When you'll hear after applying:

    We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

    Technical Support Analyst

    The Company:

    Based in Herefordshire, MandM Direct is now one of Europe’s leading online, off price retailers - we offer the world's biggest brands at the lowest prices, with over 2 million customers and 104 million website visits a year. We currently have dedicated local market websites in the UK, Germany, France, Netherlands and Poland, in addition we dispatch to another 20+ countries worldwide.

    Our IT department consists of over 70 professional staff where you’ll have the opportunity to work alongside a number of different IT areas including Support, Business Analysts, Developers and Testers. The IT department underpins all of our business users and customers by providing leading edge solutions using the latest technologies including developing in Google Cloud.

    The Role:

    This is an excellent opportunity for the right individual with the right skills to become part of the Production Support Team. Reporting to the IT Operations Manager, you will work within a multi-disciplined production support team, primarily responsible for the support, maintenance and development of internal and external infrastructure, in line with our technology roadmap. You will work with the latest infrastructure technologies both on premise and within the cloud. As new technologies are considered, you would assess their suitability for our business needs.

    What’s In It for you…

  • Competitive salary, bonus scheme and pension
  • A great Company culture
  • Flexi-time
  • Your Birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…
  • About You:

    To be considered you will need to have the following skills and knowledge:

  • In-depth knowledge of deploying and supporting Windows Server 2008 through to current
  • Experience working with virtualisation technologies
  • Proficient in TCP/IP networking, DNS, DHCP and Firewall management
  • Accomplished in MS Active Directory and Group Policy
  • Experienced in project and task delivery in a technical environment from design through to live deployment
  • Proficient in writing technical documentation (e.g. standards, processes and design etc.)
  • To strengthen your application, it would be desirable if you have experience in the following:

  • Software Defined Data Centre (i.e. systems, networks and storage solutions, configured and hosted within a Cloud environment)
  • Current versions of VMware infrastructure
  • Administering switches and firewall devices
  • Wide Area Network, Local Area Network and Wireless Network management
  • Enterprise storage device management
  • Creating, updating and tuning PowerShell scripts
  • Linux, UNIX and open source products
  • Virtual Desktop environments
  • Creating and peer reviewing design and build documentation
  • Hardening techniques and processes, to improve the protection of systems and data
  • Enterprise backup and antivirus solutions
  • Knowledge of the following:

  • Identity access Control systems, Multi-Factor Authentication and Single Sign On solutions
  • Automation and scripting languages
  • Enterprise monitoring and alerting
  • Agile and waterfall delivery methodologies
  • Hours of work:

    General office hours are 9.00am – 5.00pm, Monday – Friday although this role can be flexible around core working hours.

    If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

    When you'll hear after applying:

    We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

    Business Analyst (Maternity Cover)

    Our IT Team:

    Our IT department consists of over 70 professional staff where you’ll have the opportunity to work alongside a number of different IT areas including Support, Business Analysts, Developers and Testers. The IT department underpins all of our business users and customers by providing leading edge solutions using the latest technologies including developing in Google Cloud.

    What's in it for you…

    • Competitive salary, bonus scheme and pension
    • A great Company culture
    • Flexi-time
    • Your birthday off
    • Subsidised canteen
    • Generous staff discount
    • Healthcare cash plan
    • And tons more...

    The Role:

    Our IT department consists of over 70 professional staff where you’ll have the opportunity to work alongside a number of different IT areas including Support, Business Analysts, Developers and Testers. The IT department underpins all of our business users and customers by providing leading edge solutions using the latest technologies including developing in Google Cloud.

    What's In It for you...

    • Competitive salary, bonus scheme and pension
    • A great Company culture
    • Flexi-time
    • Flexi-time
    • Subsidised canteen
    • Generous staff discount
    • Healthcare cash plan
    • And tons more…

    If you’re looking for an exciting role in a fast paced agile environment where you can share your ideas with social and friendly work colleagues whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

    Your day-to-day duties and responsibilities will include:

    • Providing full lifecycle analysis to the organisation, whether this is initial analysis at an Epic level, as part of an agile team at User Story level or any other business change
    • Provision and continuous improvement of business requirements specification (functional and non-functional) through effective elicitation, documentation, refinement and communication to enable successful delivery of business change
    • Provision of high quality Epics and User Stories with Acceptance Criteria, written in a structured manner that will allow delivery of a viable business product
    • Promoting MVP principles to ensure requirements deliver what the business needs, managing scope creep to minimise spend and maximise benefits
    • Ensuring that Non-functional requirements such as Security, Scalability, Resilience and Usability are considered as part of business requirements
    • Developing highly effective relationships with stakeholders at all levels in the organisation to understand vision and deliver the optimal solution; be the conduit between the customer and the delivery teams
    • Contributing to the definition and continuous improvement of Business Analysis best practice, including self-development, to maximise effectiveness and productivity
    • An advocate of the implementation, governance and continuous improvement of the business roadmap and agile delivery processes.

    About You:
    Interested? To be considered you will need to have:

    • Previous experience working in a business analysis function, bringing diverse knowledge and understanding
    • Excellent analysis and problem solving skills
    • Good business acumen and situational awareness
    • Exceptional drive and tenacity to get things done and deliver business value
    • Excellent communication, able to comprehend and translate technical or complex issues clearly to meet the competency level of the audience
    • Assertiveness and confidence with a natural ability to facilitate conflict resolution but make tough decisions when required
    • The ability to command respect and be considered credible
    • Actively been involved in agile thought leadership and communities, looking for ways to improve and evolve current practice
    • Consistently demonstrated integrity and high work standards.

    Experience of working within an agile methodology with Jira and Confluence would be desirable.

    Hours of work:

    General office hours are 9.00am – 5.00pm, Monday – Friday although we do offer the benefit of flexible working hours.

    When you'll hear after applying:

    We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

    If you are interested, please apply in writing with your CV and detailed covering letter to Recruitment@mandmdirect.com.

    Developer

    The Role:

    We have a new opportunity within our IT department for a Developer to work within our expanding development team. Main responsibilities will be for developing website, applications and supporting services ensuring a consistently high level of quality.

    Working within a development scrum team you will be developing new code and maintaining existing code ensuring that standards and principles are followed. You will be involved in the technical design of solutions and will pair program where appropriate in order to improve your capability.

    What's in it for you…

    • Competitive salary, bonus scheme and pension
    • A great Company culture
    • Flexi-time
    • Your birthday off
    • Subsidised canteen
    • Generous staff discount
    • Healthcare cash plan
    • And tons more...

    If you're looking for an exciting role where you can use cutting edge technologies and share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

    Your day-to-day duties and responsibilities will include:

    • Understanding the agile ceremonies with the ability to perform good and accurate estimation of work items/story pointing
    • Refining for estimates and acceptance criteria
    • Demonstrating development and mentoring of colleagues and monitoring their development and helping wherever necessary
    • Assisting with identifying and communicating training and development needs
    • Remaining approachable at all times and always happy to help colleagues with issues
    • Demonstrating an intermediate level of communication, clearly and accurately (written/verbal) with business stakeholders/Product Owners/users, customers and suppliers. Actively communicating at all levels using the appropriate media.
    • Ensuring that development standards and principles are followed
    • Keeping up to date with knowledge of all development processes including industry standard branching/merging strategies, software development lifecycles and the principles around configuration, encryption and security
    • Performing peer reviews on code to ensure that development and security principles are followed.

    About You:

    Interested? To be considered you will need to have:

    • Commercial experience in the full SDLC developing web-based solutions (Inc. applications and supporting services)
    • Experience in asynchronous processing, multi-threaded execution and scaling software
    • Experience using TDD and BDD and developing with up to 100% unit test coverage
    • An awareness of schemas for relational database or object stores and understands when to use each
    • Some experience with mocked or stubbed services
    • Very strong attention to detail
    • Good knowledge of automation and the CI/CD process and consider operational requirements when developing solutions
    • Knowledge of encryption within .NET and the ability to understand when and why we use it
    • The ability to develop using most of the following technologies:-
      • CSS, HTML and JavaScript to create and maintain a website
      • C# with MVC5, ASP.Net, Windows Applications or Windows Services
      • C# with Entity Framework, LINQ, MSMQ and integration with Stored Procedures
      • C# to create professional API's (WebAPI) following API standards
      • Microsoft SQL Server
      • NoSQL Database like MongoDB, Googles Datastore, Redis and Spanner

    Ideal candidates would demonstrate an interest and curiosity in new technologies, methodologies, best practices, self-development, and open-mindedness and would be self-motivated showing a personal responsibility for tasks and like working on a variety of projects.

    Hours of work:

    9.00am – 5.00pm, Monday – Friday.

    If you are interested, please apply in writing with your CV and detailed covering letter to recruitment@mandmdirect.com.

    When you'll hear after applying:

    We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

    Helpdesk Analyst

    The IT Team:

    Our IT department consists of over 70 professional staff where you’ll have the opportunity to work alongside a number of different IT areas including Support, Business Analysts, Developers and Testers. The IT department underpins all of our business users and customers by providing leading edge solutions using the latest technologies including developing in Google Cloud.

    The Role:

    We are seeking a motivated individual with an ambition to build a career in IT to join the Helpdesk team. The successful candidate will be working alongside a team of experienced Helpdesk Analysts to provide 1st line IT support to all IT users within the business.

    What's in it for you…

    • Competitive salary, bonus scheme and pension
    • A great Company culture
    • Flexi-time
    • Your birthday off
    • Subsidised canteen
    • Generous staff discount
    • Healthcare cash plan
    • And tons more...

    If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

    Your day-to-day duties and responsibilities will include:

    • Answering Helpdesk support calls, providing 1st line support during normal business hours and participating in an out of hours support service
    • Liaising with customers and 3rd parties, as and when required, to resolve problems and queries
    • Managing support requests coming into the department, engaging with internal support teams, ensuring that the service delivered is within agreed service levels
    • Analysing support requests and participate in creating/improving Helpdesk 1st response processes and procedures
    • Creating and maintaining relevant team documentation, work instructions, FAQ’s and support guides
    • Working closely with internal users to identify support or change requirements, where appropriate recommend possible solutions, for systems within your remit
    • Ensuring Helpdesk performance is measured and reported in a timely fashion via agreed departmental processes.

    The ideal candidate will be a clear and effective communicator who is able to achieve an excellent level of customer satisfaction. A 'can do' approach with a strong focus on team-working is essential.

    Other skills/expertise that would be beneficial:

    • Ideally expertise in the provision of 1st line IT support services
    • Experience of working in a call logging system environment
    • Relevant IT qualifications
    • Experience in PC hardware and software maintenance and upgrades
    • A basic understanding of the technology components (application and infrastructure) utilised in an e-Commerce environment.

    Hours of work:

    37.5 hours per week, this will be on a rota to cover key business hours between 8am and 5.30pm Monday to Friday, however hours will be extended throughout peak trading periods. Applicants will be expected to provide out of hours emergency cover on a rota basis after the successful completion of a probationary period.

    If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

    When you'll hear after applying:

    We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

    QA Analyst

    The Role:

    This role will be working with our front-end IT team who are responsible for the UI elements of the website ensuring a consistently high level of quality. Main duties will be creating and executing tests for code and content changes, alongside executing and debugging automation tests. Working in an agile environment alongside Business Analysts, technical leads and other QA testers to create and review stories including acceptance criteria.

    What's in it for you…

    • Competitive salary, bonus scheme and pension
    • A great Company culture
    • Flexi-time
    • Your birthday off
    • Subsidised canteen
    • Generous staff discount
    • Healthcare cash plan
    • And tons more...

    If you'd like the opportunity to join a fast-paced company with cutting edge tech working in an agile environment then this is the role for you.

    Your day-to-day duties and responsibilities will include:

    • Performing manual testing on functional and content changes to the website
    • Ensuring that UI standards and principles are followed by performing peer reviews of tests and acceptance criteria and attending QA and Development team meetings
    • Collaborating with our e-Commerce team to optimise the website and improve usability throughout the customer journey
    • Improving the robustness and quality of the website by identifying any functional, technical or performance problems and providing suggestions for improvements
    • Ensuring that we maintain 100% website up-time
    • Following best practices and standards for accessibility and cross-browser compatibility.
    • Ensuring progress is measured and reported in a timely fashion
    • Responsibility for critical path checks on a daily basis
    • Ensuring that the Agile Software Development Life Cycle is followed

    About You:

    Interested? To be considered you will need to have:

    • Familiarity with browser testing and debugging
    • Experience of retail, preferably multi-channel e-Commerce, and an understanding of the technologies and associated issues in this environment
    • Expertise in devising and executing QA processes, tools and techniques
    • To be highly numerate and literate, with the ability to produce quality written specifications, strategy and implementation communications
    • The ability to demonstrate comfort with ambiguity and an entrepreneurial style; not afraid to challenge to ensure quality delivery
    • To be able to meet tight deadlines and remain calm under pressure
    • Experience of working within different development methodologies (agile, waterfall etc.) and an understanding of the role that testing plays in each of them.

    Ideal candidates would demonstrate an interest and curiosity in new technologies, methodologies, best practises, self-development, and open-mindedness. You’ll need to be self-motivated showing a personal responsibility for tasks and like working on a variety of projects

    Hours of work:

    9.00am – 5.00pm, Monday – Friday.

    If you are interested, please apply in writing with your CV and detailed covering letter to recruitment@mandmdirect.com.

    When you'll hear after applying:

    We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

    Software Support Analyst

    The Role:

    MandM Direct has a unique and exciting opportunity for a Software Support Analyst, to join our Production Support team. Reporting to the IT Operations Manager, you will be primarily responsible for the support, maintenance and development of internal and external software solutions, in line with our technology roadmap. Working with the latest infrastructure technologies both on premise and within the cloud, as new technologies are considered, you would assist in the assessment of their suitability for our business needs.

    This is not a software development role; our Software Support Analysts work more within the configuration, scripting, integration, and implementation.

    What's in it for you…

    • Competitive salary, bonus scheme and pension
    • A great Company culture
    • Flexi-time
    • Your birthday off
    • Subsidised canteen
    • Generous staff discount
    • Healthcare cash plan
    • And tons more...

    Required Technical Skills:

    • Experience in querying, extracting and manipulating data from log and database sources
    • Strong investigative and analytical skills with a proficiency to resolve customer, systems, software, and data problems/queries
    • Strong technical acumen and skills to troubleshoot non-functional (performance, security, etc.) and functional issues, with more experience of databases, WEB services and API's
    • Experience in working with and configuring infrastructure services; TCP/IP networking, Microsoft Domain Services (DNS, DHCP) from software deployment/integration to troubleshooting
    • Experience in project and task delivery in a technical environment, through the full change lifecycle; understanding requirements, task identification and elicitation, complexity estimation, planning, delivery, and support once into a production environment
    • Ability to create technical documentation (e.g. procedures and work instructions etc.).

    Experience and Knowledge in the following:

    • Software-Defined Data Centre (i.e. systems, networks and storage solutions, configured and hosted within a Cloud environment)
    • Microsoft SQL Databases (querying, exporting, importing data)
    • Microsoft IIS and .NET
    • Microsoft Server Operating Systems
    • Linux, UNIX and open source products
    • Creating, updating and tuning PowerShell scripts
    • Working with third parties to implement software solutions and platforms
    • Virtual Desktop environments
    • Automation and scripting languages
    • Agile and waterfall delivery methodologies.

    Personal Skills:

    To work as a Software Analyst, you will be the type of person who demonstrates:

    • A systematic/methodical approach to work and problem solving
    • The confidence and ability to investigate/solve complex problems
    • Driven by results, completing work on time and budget
    • Working collaboratively and flexibly with others to provide solutions and meet objectives
    • Ability to effectively prioritise and efficiently multitask
    • Willingness to work out of hours as a part of a rota’d on call support team
    • Communication clearly and concisely to a variety of audiences, inside and outside the organisation
    • Continual development and improvement of skill set, knowledge and understanding, both inside and outside of the workplace.

    Technologies:

    Working as a Software Analyst you will be working with the following technologies, so a good working knowledge of some or all of these would be an advantage.

    • Google Cloud Platform (GCP – IaaS, PaaS & SaaS)
    • Microsoft Server OS: Server 2003, 2008, 2012 and 2016
    • Microsoft Active Directory services: 2012 & 2016
    • Microsoft IIS (7.5+)
    • Microsoft SQL (2005, 2008 and 2012)
    • Linux: Redhat & CentOS
    • Linux: Scripting, Automation and CRON
    • G Suite Enterprise
    • OKTA IDaaS
    • Powershell
    • Terraform
    • Packer

    Hours of work:

    9.00am – 5.00pm, Monday – Friday.

    If you are interested, please apply in writing with your CV to recruitment@mandmdirect.com.

    When you'll hear after applying:

    We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

    Stock Control Coordinator

    The Role:

    As Stock Control Coordinator, you will be responsible for the day to day Stock Control process and manage a small team of Stock Controllers within our very busy and fast paced warehouse.

    This opportunity is ideal for someone who wants to expand on their current stock control skills and knowledge and now wants to take that next step up in a large forward thinking global online retail business.

    What’s in it for you…

    • Competitive salary, bonus scheme and pension
    • A great company culture
    • Your birthday off
    • Subsidised canteen
    • Generous staff discount
    • Healthcare cash plan
    • And tons more…

    Your day-to-day duties and responsibilities will include:

    • Managing the Stock Control team to include regular performance monitoring, annual appraisals, staff resourcing and absence management.
    • Managing catalogue changeovers ensuring adequate levels of inventory are available on the Pick face at new catalogue launch.
    • Completing knowledge and execution of goods in processes to include: ASN creation, ASN verification and discrepancy correction, ASN clear downs for finance, label generation for vendor barcode creation and coordination of samples for Buying and Merchandising.
    • Assist with Warehouse Management System testing and configuration where necessary for the process development of all departments as required.
    • Managing the processes for stock going out of the business to the shop and faulty goods back to the supplier.
    • Providing support and cover to the Warehouse Management System and Stock Control teams as necessary.
    • Producing weekly feedback reports to the Operations Director and Line Managers.
    • Promoting the rapid, accurate and detailed analysis of all stock discrepancies, using Route Cause Analysis putting effective controls in place to reduce incidents.
    • Building relationships with key personnel at Head Office ensuring clear communication channels are in place to aid day to day efficiencies.

    About You:
    Interested? To be considered you will need to have:

    • To be a self-motivated individual.
    • To be a good team player.
    • Excellent communication at all levels, both written and spoken.
    • Good accuracy.
    • Excellent attention to detail.
    • Problem Solving skills.
    • To be methodical and logical.
    • The ability to work under pressure, meeting strict deadlines.
    • Previous supervisory experience.
    • Excellent PC skills including experience with Warehouse Management Systems.
    • Previous working knowledge of stock control processes.

    Hours of work:

    9.00am – 5.00pm, working on a 5 days rota between Monday and Sunday.

    If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

    We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications as soon as possible.

    Logistics Team Leaders

    The Role:

    MandM Direct are currently recruiting for a number of full-time, permanent early and late shift Team Leaders to join us at our Moreton-on-Lugg site in Herefordshire.

    We're looking for new Team Leaders to join our growing Goods In, Goods Out and Bulk Replenishment teams to successfully lead, manage, motivate and develop their own team of Warehouse Operatives to ensure that they deliver against operational targets on a daily basis.

    This is an ideal opportunity for someone interested in developing their career within logistics with a Company who take pride in training and developing our own staff.

    What’s in it for you...

    • Bonus scheme and pension
    • A great Company culture
    • Your birthday off
    • Subsidised canteen
    • Generous staff discount
    • Healthcare cash plan
    • And tons more...

    What a typical day may look like:

    • Ensuring that all operations targets and deadlines are met or exceeded.
    • Assisting the Supervisor in controlling levels of planned and unplanned absence including participation in return to work meetings.
    • Participating as an active member of the shift team, and to offer suggestions for solving problems, improving efficiency, quality and team working.
    • Ensuring your team fully comply with company Health & Safety policies to ensure we operate in a safe environment.
    • Maintaining positive attitudes and an engaging environment for all team members.
    • Role modelling the standards required to perform warehouse activities correctly.
    • Assisting the Supervisor in co-ordinating any issues within the warehouse.
    • Ensuring the proper and timely completion of all warehouse activities to strict deadlines and quality standards.
    • Monitoring of department KPI results and providing feedback to staff.
    • Start of shift communication briefings, organising daily tasks and targets for the team.

    About You:

    To be considered you will need:

    • Enthusiasm and with a "can do" attitude with good interpersonal skills.
    • Knowledge and operation of Warehouse Management Systems.
    • The ability to efficiently lead and motivate a small team of colleagues.
    • To be able to demonstrate a high level of attention to detail.
    • To be a team player who is capable of working on their own initiative.
    • Flexibility within the role to be able to learn to supervise in a variety of areas within the warehouse.
    • To be proactive with an eye for problem solving and continuous improvement.
    • To be able to work to tight deadlines.
    • The ability to demonstrate the drive and desire to progress.
    • Exceptional personnel management and communication skills.
    • Knowledge and experience of health and safety controls.
    • Excellent PC skills, particularly Microsoft Office.

    Hours of work:

    1.45pm - 10.15pm, working on a 5 days rota between Monday and Sunday based on a 40 hour week.

    If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

    We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications as soon as possible.

    Warehouse Operative

    The Role:

    We are looking to fill various full time, permanent vacancies within our Goods In, Goods Out and Returns departments based at our warehouse in Moreton-on-Lugg, Herefordshire.

    Successful applicants will need to be enthusiastic team players who are reliable individuals with excellent attention to detail and the desire to develop new skills to help support their team.

    What’s in it for you...

    • Bonus scheme and pension
    • A great Company culture
    • Your birthday off
    • Subsidised canteen
    • Generous staff discount
    • Healthcare cash plan
    • And tons more...

    Your day-to-day duties and responsibilities will include:

    Main duties within the Goods In team are:

    • Receiving deliveries into the warehouse.
    • Counting and checking stock against delivery notes.
    • Palletising stock and transferring to bulk storage using pump trucks.

    Main duties within the Goods Out team are:

    • Picking customer orders ensuring correct size and brand of stock item.
    • Loading products on to conveyor system ready for shipment.
    • Problem solving by correcting orders and re-ordering stock.

    Main duties within the Returns team are:

    • Opening and checking returned parcels.
    • Processing returned stock.
    • Refunding or replacing items.

    About You:

    Interested? To be considered you will need:

    • The ability to demonstrate a high level of accuracy.
    • Excellent attention to detail.
    • The ability to work under pressure and to targets.
    • Good communication skills both written and verbal.

    Hours of work:

    2pm - 10pm, working on a 5 days rota between Monday and Sunday based on a 37.5 hour week.

    If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

    We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications as soon as possible.

    Forklift Truck Driver

    The Role:

    We have Forklift Truck Driver opportunities available within our Bulk Replenishment team working on our 2pm to 10pm shift.

    The ideal candidates should possess a good level of literacy and numeracy and be able to work well under pressure and to KPI’s. You will be flexible in your approach and should be able to demonstrate your understanding of working safely in a warehouse environment.

    What's In It for you...

    • Competitive salary, bonus scheme and pension
    • A great Company culture
    • Your birthday off
    • Subsidised canteen
    • Generous staff discount
    • Healthcare cash plan
    • And tons more...

    Your day-to-day duties and responsibilities will include:

    • Driving counterbalance and man-up forklift truck as and when required, working at an operational height of up to 10 metres, completing safety checks on vehicles before use
    • Loading and unloading goods of vehicles
    • Effectively stacking and storing products in the relevant warehouse
    • Working in the role of a Warehouse Operative when not on the Forklift Trucks.

    Whilst previous experience in this area is an advantage, there is no requirement for you to hold a current forklift truck license as we will provide you with full FLT training. Successful candidates will be required to pass this training as well as a medical as part of the probationary period.

    About You:

    Interested? To be considered you will need:

    • The ability to demonstrate a high level of accuracy and excellent attention to detail
    • To be physically fit as manual lifting is involved and a lot of labour-intensive work
    • To be a punctual and reliable team player.

    Hours of work:

    You will be required to work 37.5 hours per week, working 5 days per week between Monday and Sunday, 2pm to 10pm.

    If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

    When you'll hear after applying:

    We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

    Stylist

    The Role:

    We're looking for a Stylist with strong commercial awareness and good knowledge of the fashion retail market place to join part of our growing Creative team by providing an exceptional styling service within our busy and fast paced studio environment.

    What's in it for you…

    • Competitive salary, bonus scheme and pension
    • A great Company culture
    • Flexi-time
    • Your birthday off
    • Subsidised canteen
    • Generous staff discount
    • Healthcare cash plan
    • And tons more...

    If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

    Your day-to-day duties and responsibilities will include:

    • Assisting with on set styling, and prepping of outfits, ensuring all products reflect the MandM Direct Customer appeal
    • Learning onset standards and styling techniques (to include still life, on model and mannequin basics)
    • Assisting in providing content and images via briefs for our social platforms, homepages and email
    • Keeping up to date with the latest seasonal trends
    • Developing an eye for visual composition and proportion
    • Working efficiently within the studio team ensuring effective communication
    • Providing administrative support to the Studio Manager to ensure smooth operation within the photography studios
    • Maintaining organised, ordered photo studios.

    About You:

    Interested? To be considered you will need:

    • To be proactive with ability to show initiative
    • An excellent work ethic
    • Strong organisational and communication skills with exceptional attention to detail
    • Good time management with the ability to achieve daily and weekly deadlines
    • Strong commercial awareness and knowledge of our market place
    • To be passionate and enthusiastic for the brand and products we sell.

    Previous experience within photography and/or a photo studio environment would be desirable.

    Hours of work:

    9.00am - 5.00pm, Monday - Friday.

    If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

    When you'll hear after applying:

    We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.


    CRM Executive

    The Role:

    As CRM Executive, you will work with a team of CRM Executives and support the creation, delivery and analysis of daily emails and automated programmes in the UK and International markets. You will work closely with the CRM Manager and Data Analysts to develop a clear targeting strategy for each market of responsibility, using campaign results to shape and optimise future communications.

    This opportunity is ideal for a recent graduate in Digital Marketing or similar field looking to gain experience in a forward thinking global online business.

    What's in it for you…

    • Competitive salary, bonus scheme and pension
    • A great Company culture
    • Flexi-time
    • Your birthday off
    • Subsidised canteen
    • Generous staff discount
    • Healthcare cash plan
    • And tons more...

    Your day-to-day duties and responsibilities will include:

    • Developing engaging, impactful and personalised email campaigns that drive retention and loyalty to meet team KPIs.
    • Responsibility of the timely production and communication of email briefs to our in-house Creative team, including copy and creative requirements for channels of responsibility.
    • Responsibility of the day to day coordination of email communications for channels of responsibility, from briefing through to creative liaison and sign off.
    • Testing, proofing and sign off of emails for the UK and International channels ensuring that prices, products and language is correct and on brand.
    • Ensuring that best practice email design is always used to ensure maximum optimisation and deliverability.
    • Working closely with the Trading team to understand UK and International trends within the retail space and adapt emails to reflect the marketplace and customer demand for each channel within the Email Plan, with the support of the Senior CRM Executive and CRM Manager.
    • Work closely with social and digital teams to synergize CRM with other online marketing activity taking place within the business.
    • Reporting and analysis on email performance for channels of responsibility using our CRM Platform and varying Analytics tools to help influence the future email campaign approach to increase customer spend and loyalty.

    About You:

    Interested? To be considered you will need:

    • Excellent communication skills and a team player.
    • Highly organised with good project management skills - must have the ability to manage and deliver several campaigns at the same time, sometimes with a short turn-around time.
    • Attention to detail and accuracy, with excellent grammatical skills.
    • The ability to work under pressure, driven by hitting targets and responsive to real-time results.
    • A proactive, enthusiastic and 'can-do' attitude.
    • Strong interpersonal skills and confidence when dealing with internal and external colleagues.
    • Knowledge of Google Analytics and/or other reporting tools desirable but not essential.

    Hours of work:

    9.00am – 5.00pm, Monday – Friday.

    If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

    When you'll hear after applying:

    We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.