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Why work at MandM Direct?

We're passionate about what we do, from the email in your inbox to the package that lands on your doormat, we pride ourselves on creating excitement for everyone that shops with us. We've got an amazing following of loyal customers who've been discovering our secret for over 30 years.

Our success is down to our commitment to deliver the best possible customer experience by seeking out the biggest brands at the lowest prices, clear communications in our emails, fast and efficient delivery to their door and our award winning customer service - it's an exciting business and one in which everybody plays an important part.

We employee over 500 staff across our two sites situated in the beautiful county of Herefordshire, close to the Welsh border. Our Head Office is based in Leominster and our Distribution Centre in Moreton-on-Lugg.

Senior Trading Executive

The Role:

The role of Senior Trading Executive would be ideal for someone with a previous background in e-Commerce. We’re looking for an enthusiastic, strategic thinker who will contribute to the trading strategy across all channels, delivering the best messages to the customers at the right time. You’ll also assist in driving the development of the new international territories’, ensuring we are working to launch the channels to deadline and that all business activities are in place before going live.

The Rewards:

  • Many financial, leisure, wellbeing, work life flexibility and recognition benefits
  • A large open plan work space
  • Full in-house training and support to bring you up to speed
  • Handy road and rail links making for an easy commute

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Driving the development of new international territories’ liaising with the IT department to ensure the project remains on track and we are able to launch successfully on time
  • Co-ordinating with internal departments to ensure everything required for launch is translated and submitted
  • Being the key contributor to monthly trading meetings with the wider trading team, detailing events for the month ahead, any concerns and our key trading messages for the month
  • Maintaining strong relationships with internal teams on a daily basis, seeking new opportunities and making suggestions to improve existing campaigns
  • Awareness and analysis of key metrics of the markets daily, weekly and monthly, highlighting areas of concern, trends and opportunities as well as providing theories and recommendations to maximise sales
  • Keeping up to date with market trends and make recommendations based on your findings that could be applied to our trading plan and approach
  • Making suggestions for, and helping to test improvements to user experience on the website

About You:
Interested? To be considered you will need to have:

  • Proven experience in an e-Commerce role
  • A strategic understanding with the ability to co-ordinate with multiple teams
  • The ability to communicate well at all levels of the business
  • The ability to work collaboratively to deliver plans and activities set
  • Assertiveness, confidence and the ability to challenge established ways of working
  • Eagerness to join a growing dynamic company

Hours of work:
9.00am – 5.00pm, Monday – Friday
To apply for the above position, please send your CV and a full covering letter to jobvacancies@mandmdirect.com

Content Executive

The Role:

We're looking for an experienced content writer to work within our e-Commerce team who will be contributing to the writing, editing and quality checking on and off site content, and develop a content strategy to help UX and SEO across all sites.

The Rewards:

  • Many financial, leisure, wellbeing, work life flexibility and recognition benefits
  • A large open plan work space
  • Full in-house training and support to bring you up to speed
  • Handy road and rail links making for an easy commute

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Delivering tone of voice for the brand and categories on site and off site in a credible and consistent manner
  • Co-ordinating, writing and briefing content for web pages across all sites
  • Quality checking on and off site content for brand consistency and accuracy
  • Co-ordinating with other departments when signing off website content
  • Managing the process to translate content pages for local language site
  • Writing engaging brand optimised content for third party sites
  • Ensuring top navigation, product page headers and static pages are regularly updated based on seasonal changes for all sites
  • Running daily, weekly and monthly reports on top navigation usage
  • Producing regular competitor navigation reports to monitor competitor trends
  • Supporting the creation of SEO friendly URL's, ensuring the business follow a consistent, best practice approach
  • Updating brand guidelines with any changes to content strategy
  • Supporting the organic strategy of the business through directed content, by working closely with the SEO Executive to include relevant keywords

About You:
Interested? To be considered you will need to have:

  • Proven experience in an e-Commerce role
  • Experience with blog/content writing
  • Relevant web / marketing / analytical based qualification
  • A high level of attention to detail
  • Excellent communication skills
  • Knowledge of Excel
  • Eagerness to join a growing dynamic company

Hours of work:
9.00am - 5.00pm, Monday - Friday
To apply for the above position, please send your CV and a full covering letter to jobvacancies@mandmdirect.com

Helpdesk Analyst

The Role:

We are seeking a motivated individual with an ambition to build a career in IT to join the Helpdesk team. The successful candidate will be working alongside a team of experienced Helpdesk Analysts to provide 1st line IT support to all IT users within the business.

The Rewards:

  • Many financial, leisure, wellbeing, work life flexibility and recognition benefits available
  • Recently refurbished large open plan work space
  • Full in-house training and support to bring you up to speed
  • Handy road and rail links making for an easy commute

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Main duties will include:

  • Answering Helpdesk support calls, providing 1st line support during normal business hours and participating in an out of hours support service
  • Liaising with customers and 3rd parties, as and when required, to resolve problems and queries
  • Managing support requests coming into the department, engaging with internal support teams, ensuring that the service delivered is within agreed service levels
  • Analysing support requests and participate in creating/improving Helpdesk 1st response processes and procedures
  • Creating and maintaining relevant team documentation, work instructions, FAQ’s and support guides
  • Working closely with internal users to identify support or change requirements, where appropriate recommend possible solutions, for systems within your remit
  • Ensuring Helpdesk performance is measured and reported in a timely fashion via agreed departmental processes.

The ideal candidate will be a clear and effective communicator who is able to achieve an excellent level of customer satisfaction. A ‘can do’ approach with a strong focus on team-working is essential.

Other skills/expertise that would be beneficial:

  • Ideally expertise in the provision of 1st line IT support services
  • Experience of working in a call logging system environment
  • Relevant IT qualifications
  • Experience in PC hardware and software maintenance and upgrades
  • A basic understanding of the technology components (application and infrastructure) utilised in an e-Commerce environment.

Hours of work:

37.5 hours per week, this will be on a rota to cover key business hours between 8am and 5.30pm Monday to Friday, however hours will be extended throughout peak trading periods. Applicants will be expected to provide out of hours emergency cover on a rota basis after the successful completion of a probationary period.

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com.


Change Manager

The Role:

The role of Change Manager will be to deliver change initiatives/projects to the business, effectively managing both the project delivery and the people side of change. To provide cover for the Scrum Masters if required and support the Scrum teams with the adoption, governance and continuous improvement of best practice to optimise change delivery.

The Rewards:

  • Many financial, leisure, wellbeing, work life flexibility and recognition benefits available
  • A large open plan work space
  • Full in-house training and support to bring you up to speed
  • Handy road and rail links making for an easy commute

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Ensuring change initiatives are appropriately planned, costed, resourced, managed and reported to meet objectives on time and on budget
  • Actively managing programme level changes by supporting the Scrum Masters with cross-team change activities and the business with large scale technological implementations
  • Managing relationships with third parties during change activities; managing delivery performance and adherence to agreed governance
  • Effectively manage the people side of change, including changes to business processes, systems and technology by increasing stakeholder engagement, involvement and adoption to minimize resistance
  • Identifying and quantifying the risk of change impact by conducting impact/probability analysis, assess change readiness and identify key stakeholders
  • Continually identifying and implementing change that will drive faster adoption, greater utilisation and higher proficiency of the changes impacting stakeholders
  • Defining, managing and delivering change communications to business stakeholders, including progress updates and steering groups
  • Taking ownership of programme level dependencies and blockers, ensuring they are escalated and resolved appropriately
  • Taking ownership of programme level risks and issues, ensuring they are communicated, managed and mitigated appropriately
  • Providing PMO governance to measure adherence to best practice and to track progress and delivery statistics to better inform future planning and performance
  • Support the Scrum Masters with the implementation, adoption and evangelisation of agile best practice across the business.

About You:

Interested? To be considered you will need to have:

  • Strong and diverse experience of delivering multi-discipline business process, system and technology change projects
  • Experience of change management principles, methodologies and tools with a solid understanding of how people go through change and the change curve
  • A good understanding of the appropriate application of planning skills and project methodologies, including Waterfall and Agile
  • Strong leadership, facilitation and coaching skills
  • The ability to demonstrate exceptional drive and tenacity to get things done and deliver business value; understands the importance of commitments to delivery
  • Excellent communication skills, able to comprehend and translate technical or complex issues clearly to meet the competency level of the audience
  • Assertiveness and confidence with a natural ability to facilitate conflict resolution but make tough decisions when required
  • Effective interpersonal and communication skills with the ability to influence others and move toward a common vision or goal.

Hours of work: 9.00am – 5.00pm, Monday – Friday.

Location: Leominster, Herefordshire

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com.


Senior Trading Executive

The Role:

The role of Senior Trading Executive would be ideal for someone with a previous background in e-Commerce. We’re looking for an enthusiastic, strategic thinker who will contribute to the trading strategy across all channels, delivering the best messages to the customers at the right time. You’ll also assist in driving the development of the new international territories’, ensuring we are working to launch the channels to deadline and that all business activities are in place before going live.

The Rewards:

  • Many financial, leisure, wellbeing, work life flexibility and recognition benefits
  • A large open plan work space
  • Full in-house training and support to bring you up to speed
  • Handy road and rail links making for an easy commute

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Driving the development of new international territories’ liaising with the IT department to ensure the project remains on track and we are able to launch successfully on time
  • Co-ordinating with internal departments to ensure everything required for launch is translated and submitted
  • Being the key contributor to monthly trading meetings with the wider trading team, detailing events for the month ahead, any concerns and our key trading messages for the month
  • Maintaining strong relationships with internal teams on a daily basis, seeking new opportunities and making suggestions to improve existing campaigns
  • Awareness and analysis of key metrics of the markets daily, weekly and monthly, highlighting areas of concern, trends and opportunities as well as providing theories and recommendations to maximise sales
  • Keeping up to date with market trends and make recommendations based on your findings that could be applied to our trading plan and approach
  • Making suggestions for, and helping to test improvements to user experience on the website

About You:
Interested? To be considered you will need to have:

  • Proven experience in an e-Commerce role
  • A strategic understanding with the ability to co-ordinate with multiple teams
  • The ability to communicate well at all levels of the business
  • The ability to work collaboratively to deliver plans and activities set
  • Assertiveness, confidence and the ability to challenge established ways of working
  • Eagerness to join a growing dynamic company

Hours of work:
9.00am – 5.00pm, Monday – Friday
To apply for the above position, please send your CV and a full covering letter to jobvacancies@mandmdirect.com

Content Executive

The Role:

We're looking for an experienced content writer to work within our e-Commerce team who will be contributing to the writing, editing and quality checking on and off site content, and develop a content strategy to help UX and SEO across all sites.

The Rewards:

  • Many financial, leisure, wellbeing, work life flexibility and recognition benefits
  • A large open plan work space
  • Full in-house training and support to bring you up to speed
  • Handy road and rail links making for an easy commute

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Delivering tone of voice for the brand and categories on site and off site in a credible and consistent manner
  • Co-ordinating, writing and briefing content for web pages across all sites
  • Quality checking on and off site content for brand consistency and accuracy
  • Co-ordinating with other departments when signing off website content
  • Managing the process to translate content pages for local language site
  • Writing engaging brand optimised content for third party sites
  • Ensuring top navigation, product page headers and static pages are regularly updated based on seasonal changes for all sites
  • Running daily, weekly and monthly reports on top navigation usage
  • Producing regular competitor navigation reports to monitor competitor trends
  • Supporting the creation of SEO friendly URL's, ensuring the business follow a consistent, best practice approach
  • Updating brand guidelines with any changes to content strategy
  • Supporting the organic strategy of the business through directed content, by working closely with the SEO Executive to include relevant keywords

About You:
Interested? To be considered you will need to have:

  • Proven experience in an e-Commerce role
  • Experience with blog/content writing
  • Relevant web / marketing / analytical based qualification
  • A high level of attention to detail
  • Excellent communication skills
  • Knowledge of Excel
  • Eagerness to join a growing dynamic company

Hours of work:
9.00am - 5.00pm, Monday - Friday
To apply for the above position, please send your CV and a full covering letter to jobvacancies@mandmdirect.com

Helpdesk Analyst

The Role:

We are seeking a motivated individual with an ambition to build a career in IT to join the Helpdesk team. The successful candidate will be working alongside a team of experienced Helpdesk Analysts to provide 1st line IT support to all IT users within the business.

The Rewards:

  • Many financial, leisure, wellbeing, work life flexibility and recognition benefits available
  • Recently refurbished large open plan work space
  • Full in-house training and support to bring you up to speed
  • Handy road and rail links making for an easy commute

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Main duties will include:

  • Answering Helpdesk support calls, providing 1st line support during normal business hours and participating in an out of hours support service
  • Liaising with customers and 3rd parties, as and when required, to resolve problems and queries
  • Managing support requests coming into the department, engaging with internal support teams, ensuring that the service delivered is within agreed service levels
  • Analysing support requests and participate in creating/improving Helpdesk 1st response processes and procedures
  • Creating and maintaining relevant team documentation, work instructions, FAQ’s and support guides
  • Working closely with internal users to identify support or change requirements, where appropriate recommend possible solutions, for systems within your remit
  • Ensuring Helpdesk performance is measured and reported in a timely fashion via agreed departmental processes.

The ideal candidate will be a clear and effective communicator who is able to achieve an excellent level of customer satisfaction. A ‘can do’ approach with a strong focus on team-working is essential.

Other skills/expertise that would be beneficial:

  • Ideally expertise in the provision of 1st line IT support services
  • Experience of working in a call logging system environment
  • Relevant IT qualifications
  • Experience in PC hardware and software maintenance and upgrades
  • A basic understanding of the technology components (application and infrastructure) utilised in an e-Commerce environment.

Hours of work:

37.5 hours per week, this will be on a rota to cover key business hours between 8am and 5.30pm Monday to Friday, however hours will be extended throughout peak trading periods. Applicants will be expected to provide out of hours emergency cover on a rota basis after the successful completion of a probationary period.

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com.


Change Manager

The Role:

The role of Change Manager will be to deliver change initiatives/projects to the business, effectively managing both the project delivery and the people side of change. To provide cover for the Scrum Masters if required and support the Scrum teams with the adoption, governance and continuous improvement of best practice to optimise change delivery.

The Rewards:

  • Many financial, leisure, wellbeing, work life flexibility and recognition benefits available
  • A large open plan work space
  • Full in-house training and support to bring you up to speed
  • Handy road and rail links making for an easy commute

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Ensuring change initiatives are appropriately planned, costed, resourced, managed and reported to meet objectives on time and on budget
  • Actively managing programme level changes by supporting the Scrum Masters with cross-team change activities and the business with large scale technological implementations
  • Managing relationships with third parties during change activities; managing delivery performance and adherence to agreed governance
  • Effectively manage the people side of change, including changes to business processes, systems and technology by increasing stakeholder engagement, involvement and adoption to minimize resistance
  • Identifying and quantifying the risk of change impact by conducting impact/probability analysis, assess change readiness and identify key stakeholders
  • Continually identifying and implementing change that will drive faster adoption, greater utilisation and higher proficiency of the changes impacting stakeholders
  • Defining, managing and delivering change communications to business stakeholders, including progress updates and steering groups
  • Taking ownership of programme level dependencies and blockers, ensuring they are escalated and resolved appropriately
  • Taking ownership of programme level risks and issues, ensuring they are communicated, managed and mitigated appropriately
  • Providing PMO governance to measure adherence to best practice and to track progress and delivery statistics to better inform future planning and performance
  • Support the Scrum Masters with the implementation, adoption and evangelisation of agile best practice across the business.

About You:

Interested? To be considered you will need to have:

  • Strong and diverse experience of delivering multi-discipline business process, system and technology change projects
  • Experience of change management principles, methodologies and tools with a solid understanding of how people go through change and the change curve
  • A good understanding of the appropriate application of planning skills and project methodologies, including Waterfall and Agile
  • Strong leadership, facilitation and coaching skills
  • The ability to demonstrate exceptional drive and tenacity to get things done and deliver business value; understands the importance of commitments to delivery
  • Excellent communication skills, able to comprehend and translate technical or complex issues clearly to meet the competency level of the audience
  • Assertiveness and confidence with a natural ability to facilitate conflict resolution but make tough decisions when required
  • Effective interpersonal and communication skills with the ability to influence others and move toward a common vision or goal.

Hours of work: 9.00am – 5.00pm, Monday – Friday.

Location: Leominster, Herefordshire

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com.