Why work at MandM Direct?

We're passionate about what we do, from the email in your inbox to the package that lands on your doormat, we pride ourselves on creating excitement for everyone that shops with us. We've got an amazing following of loyal customers who've been discovering our secret for over 30 years.

Our success is down to our commitment to deliver the best possible customer experience by seeking out the biggest brands at the lowest prices, clear communications in our emails, fast and efficient delivery to their door and our award winning customer service - it's an exciting business and one in which everybody plays an important part.

We employee over 500 staff across our two sites situated in the beautiful county of Herefordshire, close to the Welsh border. Our Head Office is based in Leominster and our Distribution Centre in Moreton-on-Lugg.

Machine Learning Specialist

The Role:

We are looking for someone to join our fast paced data team. A truly collaborative individual, the successful candidate will be working with the Data Analytics team to drive customer and business insight using machine learning and cutting edge analytics.

What’s In It for you...

  • Competitive salary, bonus scheme and pension
  • A great Company culture
  • Flexi-time
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And lots more...

Your day-to-day duties and responsibilities will include:

  • Using Machine learning and cutting edge statistical approaches to uncover patterns in large scale data sets.
  • Developing machine learning models to identify customer behaviour correlations, effectiveness of marketing activity etc.
  • Developing actionable predictive analytics models and insights.
  • Ensuring good software development practices are followed, for example well-structured code and good test coverage.
  • Ensuring data sources and structures are suitable for the business to deliver timely, insightful analytics.
  • Promoting the use of data across the organisation, helping make smarter, data-driven decisions.
  • Working alongside other members of the Data Analytics team sharing and adopting ideas and best practice.
  • As part of the Data Analytics team, helping to develop and evolve the data roadmap.
  • Proactively and continuously improving processes and systems.
  • Building relationships at all levels and establishing absolute credibility with stakeholders while conveying information effectively.

About You:

Interested? To be considered you will need to demonstrate:

  • Experience with programming languages such as Python, C++ or R.
  • Experience implementing machine learning algorithms and working with large datasets.
  • Experience of working with different data modelling techniques, e.g. cluster analysis, propensity modelling etc.
  • Be a natural collaborator, able to partner effectively with others to achieve demanding objectives.
  • A passion for data, you will love turning large, transactional datasets into meaningful commercial insights and will be adept at interpreting inter-related trends, patterns and data-points to solve pressing business challenges.
  • An ability to understand the commercial opportunities and challenges in the business and understand the perspectives of key stakeholders.
  • Analytical and logical problem solving skills, with a statistical background.
  • Excellent written and verbal communication skills including presentation skills.
  • Excellent organisational, problem-solving, project management and communication skills.
  • The ability to work to deadlines and be flexible to deal with changing business demands.

Hours of work:

9.00am - 5.00pm, Monday - Friday.

If you are interested, please apply in writing with your CV to jobvacancies@mandmdirect.com.

Bilingual Contact Centre Operator (Dutch)

The Role:

We have a permanent opportunity for an adaptable and customer focussed individual to join our Bilingual Contact Centre team. The primary focus of this role is to provide a professional service to our UK and International customers working across all administration functions.

The Benefits:

  • Competitive salary
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Responding to UK and Dutch speaking customer service calls professionally and in accordance with company policies
  • Ensuring all UK and Dutch website emails are responded to professionally and within the agreed KPI
  • Retrieving delivery information from courier websites and communicate this to our customers avoiding company jargon
  • Raising trace enquiries relating to delivery information in accordance with individual couriers processes
  • Assessing responses regarding trace information from carriers/couriers and react accordingly, arranging replacement parcels/refunds as required
  • Liaising with the Delivery Management Team to arrange any collections or escalate complaints
  • Maintaining an accurate log of all email queries and providing daily stats to the Team Leader
  • Assisting with the translation of product information from English into Dutch.

About You:
Interested? To be considered you will need to have:

  • Both English and Dutch languages – fluent written and verbal
  • An excellent telephone manner
  • Proficient keyboard entry skills
  • The ability to communicate well at all levels
  • Assertiveness, confidence and the ability to challenge established ways of working

Previous experience within a Contact Centre or office environment would be desirable, full training will be provided

Hours of work:

8am to 5pm, Monday to Friday

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com


Contact Centre Manager

The Company:

We have been in business for over 30 years and are one of the largest pure-play apparel and footwear retailers in the UK, with over 2 million customers shopping with us every year and over 104 million website visits a year. We currently have dedicated local market websites in the UK, Ireland, Germany, France, the Netherlands, Denmark and Poland; in addition, we dispatch to a further 20+ countries worldwide.

The Role:

Reporting to the Operations Director the role is responsible for the overall management of the Contact Centre. The main responsibilities will include, setting the direction and targets for the contact centre in line with the strategic objectives of the business, the day to day management of the department, identifying the right technologies to support the department objectives, aligning ways of working with customer needs and business goals and managing the development and performance of the team in line with department goals.

What’s In It For You?

  • Competitive salary, Company bonus scheme and pension
  • A great Company culture
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

Your day-to-day duties and responsibilities will include:

  • Directly managing a team of Contact Centre Duty Managers as well as ensuring the smooth day to day running of our customer service team
  • Building strong relationships and working collaboratively with key stakeholders to manage Contact Centre performance in the short & long term
  • Constantly seeking opportunities to drive performance within the wider operation
  • Representing the Contact Centre in meetings with other teams across the business
  • Coaching and motivating your team to provide a first-class service to our customers, striving to provide first time resolution of queries at all times
  • Taking ownership for team performance and driving through actions in order to maintain, streamline, and improve service
  • Managing customer enquiry levels and ensuring service levels and turnaround times are achieved
  • Identifying training and skill needs through a variety of coaching methods
  • Monitoring performance of teams and ensure all employees have active and relevant appraisals.

About You:
Interested? To be considered you will need to have:

  • Experience as a Contact Centre/Customer Service Manager in a customer focussed environment
  • Thorough knowledge and understanding of contact centre technology, processes and operations
  • A good understanding of consumer rights act, legal processes, product sales environment both UK and International
  • Experience of team leadership
  • Significant experience of coaching and developing contact centre teams
  • Good analytical skills with ability to carry out data manipulation and analysis techniques
  • Strong communication, presentation and influencing skills
  • Good logic and thinking capabilities with the ability to deliver independent judgement
  • Excellent communication skills, able to engage and present to stakeholders, influencing all levels & functions, internally & externally.

Hours of work:

This is a permanent position; working Monday to Friday, 9am – 5pm. You will be required to remain flexible with working hours to meet business needs and at times work within the departments 7 day shift rota patterns.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com

Logistics Team Leader (Goods In)

MandM Direct are currently recruiting for a full-time, permanent late shift Team Leader to join us at our Moreton-on-Lugg site in Hereford. We are looking for a new Team Leader in our Goods In team to successfully lead, manage, motivate and develop their own team of Warehouse Operatives to ensure that they deliver against operational targets on a daily basis.

This is an ideal opportunity for someone interested in developing their career within logistics with a Company who take pride in training and developing our own staff.

What’s In It for you…

  • Bonus scheme and pension
  • A great Company culture
  • Subsidised canteen.
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

What you’ll do on a typical day:

  • Ensuring that all operations targets and deadlines are met or exceeded
  • Assisting the Supervisor in controlling levels of planned and unplanned absence including participation in return to work meetings
  • Participating as an active member of the shift team, and to offer suggestions for solving problems, improving efficiency, quality and team working
  • Ensuring your team fully comply with company Health & Safety policies to ensure we operate in a safe environment
  • Maintaining positive attitudes and an engaging environment for all team members
  • Role modelling the standards required to perform warehouse activities correctly
  • Assisting the Supervisor in co-ordinating any issues within the warehouse
  • Ensuring the proper and timely completion of all warehouse activities to strict deadlines and quality standards
  • Monitoring of department KPI results and providing feedback to staff
  • Start of shift communication briefings, organising daily tasks and targets for the team

Interested? To be considered you will need:

  • Enthusiasm and with a "can do" attitude with good interpersonal skills
  • Knowledge and operation of Warehouse Management Systems
  • The ability to efficiently lead and motivate a small team of colleagues
  • To be able to demonstrate a high level of attention to detail
  • To be a team player who is capable of working on their own initiative
  • Flexibility within the role to be able to learn to supervise in a variety of areas within the warehouse
  • To be proactive with an eye for problem solving and continuous improvement
  • To be able to work to tight deadlines
  • The ability to demonstrate the drive and desire to progress
  • Exceptional personnel management and communication skills
  • Knowledge and experience of health and safety controls
  • Excellent PC skills, particularly Microsoft office

Hours of work:

Working 40 hours per week, Monday to Sunday 5 days per week on a rota basis, 1.45pm – 10.15pm.

If you are interested, please apply in writing with your CV to jobvacancies@mandmdirect.com.


Distribution Centre Manager

The Company:

We have been in business for over 30 years and are one of the largest pure-play apparel and footwear retailers in the UK, with over 2 million customers shopping with us every year and over 104 million website visits a year. We currently have dedicated local market websites in the UK, Ireland, Germany, France, the Netherlands, Denmark and Poland; in addition, we dispatch to a further 20+ countries worldwide.

The Role:

Working over a 7 day operation we are looking for a Distribution Centre Manager who will be responsible for managing all DC & Logistics activity, including the receiving, warehousing and delivery of MandM Direct product in line with business targets and objectives.

What’s In It For You?

  • Competitive salary, Company bonus scheme and pension
  • A great Company culture
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

Your day-to-day duties and responsibilities will include:

  • Being accountable for the leadership and management of the Distribution Centre on a day-to-day basis
  • Maintaining focus on all warehouse KPI’s and employee engagement
  • Understanding underlying reasons for trends (positive and negative) with the ability to flex the operation accordingly to meet the targets
  • Proactively manage the output of the DC and other improvement initiatives to deliver proposed improvements and associated savings in efficiency and cost
  • Identifying and delivering cost saving opportunities
  • Compiling, tracking and reviewing KPI suite for the Distribution & Logistics function and, where necessary, identify trends and take swift corrective action
  • Managing peak planning and execution
  • Driving the operations strategic and tactical continuous improvement plans with full budgetary responsibility for all aspects of the Distribution Centre
  • Resource planning across the Distribution Centre.

About You:
Interested? To be considered you will need to have:

  • Strong management experience in a large fast-paced distribution centre, e-Commerce distribution experience is essential
  • A proven track record of engaging and motivating teams in a warehouse environment
  • To be self-motivated, independent and target driven
  • Strong Commercial acumen
  • The ability to liaise from shop-floor to Board level
  • Extensive knowledge of Warehouse Management Systems and automation
  • The ability to align and engage the team to achieve the Company’s vision, strategy and goals.

Hours of work:

This is a permanent position; working Monday to Friday, 9am – 5pm. You will be required to remain flexible with working hours to meet business needs and at times work within the departments 7 day shift rota patterns.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com


Forklift Drivers

We are looking to recruit Fork Lift Drivers/Warehouse Operatives for our Bulk Replenishment department with main duties including:

  • Driving counter balance and man-up fork lift truck as and when required, working at an operational height of up to 10 metres.
  • Stock movement/replenishment
  • Unloading pallets of stock.

You will be required to pass a medical and the S-Cape rope evacuation training. Previous Counterbalance and VNA truck experience would be advantageous. Full training on Fork Lift Trucks will be given to the successful candidates.

Location and hours of work:

You will be based at our warehouses at Moreton on Lugg, Hereford. You will be required to work 37.5 hours per week over a 7-day rota, 2pm to 10pm.

To apply, please email your CV to jobvacancies@mandmdirect.com.


Warehouse Operatives

We have permanent, full time job opportunities available based at our warehouses at Moreton-on-Lugg, Hereford.

We are looking for enthusiastic, reliable individuals who work with excellent attention to detail. Flexibility and a desire to develop new skills are essential to support the teams with extra duties.

Main duties within the Goods In team are:

  • Receiving deliveries into the warehouse.
  • Counting and checking stock against delivery notes.
  • Palletising stock and transferring to bulk storage using pump trucks.

Main duties within the Goods Out team are:

  • Picking customer orders ensuring correct size and brand of stock item.
  • Loading products on to conveyor system ready for shipment.
  • Problem solving by correcting orders and re-ordering stock.

You will need to be physically able to push trollies, use step ladders and operate pump trucks after induction and training.

We have positions available in the Goods In and Returns departments with the main duties include counting and checking stock and dealing with customer returns.

Location and Hours of Work

These positions are based at our Distribution Centre at Moreton on Lugg, Hereford.

You will be required to work 37.5 hours per week, 2pm to 10pm, working 5 days out of 7 days which include some Saturdays and Sundays.

If you would like to apply, please send your current CV and covering letter to the HR Department or email to jobvacancies@mandmdirect.com.


Warehouse Operatives (Casual Hours)

The Role:

We have a number of casual opportunities for adaptable and focused individuals to join the team based at our Warehouses in Moreton-on-Lugg, Hereford.

To be successful you will be a flexible individual who takes pride in achieving a high level of accuracy in their work. You will be an enthusiastic, clear communicator who can work well as part of a team.

Your day-to-day duties and responsibilities would include:

  • Receiving deliveries into the warehouse
  • Checking and counting delivered items against purchase orders ensuring everything is correct
  • Picking customer orders ensuring correct size and brand of stock item
  • Replenishing stock in to locations around the warehouse
  • Ensuring that your targets and deadlines are met or exceeded.

About You:

Interested? To be considered you will need:

  • Enthusiasm and with a “can do” attitude with good interpersonal skills
  • Able to demonstrate a high level of accuracy
  • Excellent attention to detail
  • Ability to work under pressure and to targets
  • Good communication skills both written and verbal.

Previous experience in a role of a similar nature is not essential as full training will be given to the successful applicants.

Hours of work:

Our warehouses are open 7 days per week, between the hours of 6am and 10pm enabling you to submit hours to work on days and at times to suit you. As a casual worker your hours will be accepted on an as and when basis to meet our business requirements.

For more information or to request an application form please call 01568 618368 or alternatively you can email us on jobvacancies@mandmdirect.com.

Machine Learning Specialist

The Role:

We are looking for someone to join our fast paced data team. A truly collaborative individual, the successful candidate will be working with the Data Analytics team to drive customer and business insight using machine learning and cutting edge analytics.

What’s In It for you...

  • Competitive salary, bonus scheme and pension
  • A great Company culture
  • Flexi-time
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And lots more...

Your day-to-day duties and responsibilities will include:

  • Using Machine learning and cutting edge statistical approaches to uncover patterns in large scale data sets.
  • Developing machine learning models to identify customer behaviour correlations, effectiveness of marketing activity etc.
  • Developing actionable predictive analytics models and insights.
  • Ensuring good software development practices are followed, for example well-structured code and good test coverage.
  • Ensuring data sources and structures are suitable for the business to deliver timely, insightful analytics.
  • Promoting the use of data across the organisation, helping make smarter, data-driven decisions.
  • Working alongside other members of the Data Analytics team sharing and adopting ideas and best practice.
  • As part of the Data Analytics team, helping to develop and evolve the data roadmap.
  • Proactively and continuously improving processes and systems.
  • Building relationships at all levels and establishing absolute credibility with stakeholders while conveying information effectively.

About You:

Interested? To be considered you will need to demonstrate:

  • Experience with programming languages such as Python, C++ or R.
  • Experience implementing machine learning algorithms and working with large datasets.
  • Experience of working with different data modelling techniques, e.g. cluster analysis, propensity modelling etc.
  • Be a natural collaborator, able to partner effectively with others to achieve demanding objectives.
  • A passion for data, you will love turning large, transactional datasets into meaningful commercial insights and will be adept at interpreting inter-related trends, patterns and data-points to solve pressing business challenges.
  • An ability to understand the commercial opportunities and challenges in the business and understand the perspectives of key stakeholders.
  • Analytical and logical problem solving skills, with a statistical background.
  • Excellent written and verbal communication skills including presentation skills.
  • Excellent organisational, problem-solving, project management and communication skills.
  • The ability to work to deadlines and be flexible to deal with changing business demands.

Hours of work:

9.00am - 5.00pm, Monday - Friday.

If you are interested, please apply in writing with your CV to jobvacancies@mandmdirect.com.

Bilingual Contact Centre Operator (Dutch)

The Role:

We have a permanent opportunity for an adaptable and customer focussed individual to join our Bilingual Contact Centre team. The primary focus of this role is to provide a professional service to our UK and International customers working across all administration functions.

The Benefits:

  • Competitive salary
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Responding to UK and Dutch speaking customer service calls professionally and in accordance with company policies
  • Ensuring all UK and Dutch website emails are responded to professionally and within the agreed KPI
  • Retrieving delivery information from courier websites and communicate this to our customers avoiding company jargon
  • Raising trace enquiries relating to delivery information in accordance with individual couriers processes
  • Assessing responses regarding trace information from carriers/couriers and react accordingly, arranging replacement parcels/refunds as required
  • Liaising with the Delivery Management Team to arrange any collections or escalate complaints
  • Maintaining an accurate log of all email queries and providing daily stats to the Team Leader
  • Assisting with the translation of product information from English into Dutch.

About You:
Interested? To be considered you will need to have:

  • Both English and Dutch languages – fluent written and verbal
  • An excellent telephone manner
  • Proficient keyboard entry skills
  • The ability to communicate well at all levels
  • Assertiveness, confidence and the ability to challenge established ways of working

Previous experience within a Contact Centre or office environment would be desirable, full training will be provided

Hours of work:

8am to 5pm, Monday to Friday

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com


Contact Centre Manager

The Company:

We have been in business for over 30 years and are one of the largest pure-play apparel and footwear retailers in the UK, with over 2 million customers shopping with us every year and over 104 million website visits a year. We currently have dedicated local market websites in the UK, Ireland, Germany, France, the Netherlands, Denmark and Poland; in addition, we dispatch to a further 20+ countries worldwide.

The Role:

Reporting to the Operations Director the role is responsible for the overall management of the Contact Centre. The main responsibilities will include, setting the direction and targets for the contact centre in line with the strategic objectives of the business, the day to day management of the department, identifying the right technologies to support the department objectives, aligning ways of working with customer needs and business goals and managing the development and performance of the team in line with department goals.

What’s In It For You?

  • Competitive salary, Company bonus scheme and pension
  • A great Company culture
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

Your day-to-day duties and responsibilities will include:

  • Directly managing a team of Contact Centre Duty Managers as well as ensuring the smooth day to day running of our customer service team
  • Building strong relationships and working collaboratively with key stakeholders to manage Contact Centre performance in the short & long term
  • Constantly seeking opportunities to drive performance within the wider operation
  • Representing the Contact Centre in meetings with other teams across the business
  • Coaching and motivating your team to provide a first-class service to our customers, striving to provide first time resolution of queries at all times
  • Taking ownership for team performance and driving through actions in order to maintain, streamline, and improve service
  • Managing customer enquiry levels and ensuring service levels and turnaround times are achieved
  • Identifying training and skill needs through a variety of coaching methods
  • Monitoring performance of teams and ensure all employees have active and relevant appraisals.

About You:
Interested? To be considered you will need to have:

  • Experience as a Contact Centre/Customer Service Manager in a customer focussed environment
  • Thorough knowledge and understanding of contact centre technology, processes and operations
  • A good understanding of consumer rights act, legal processes, product sales environment both UK and International
  • Experience of team leadership
  • Significant experience of coaching and developing contact centre teams
  • Good analytical skills with ability to carry out data manipulation and analysis techniques
  • Strong communication, presentation and influencing skills
  • Good logic and thinking capabilities with the ability to deliver independent judgement
  • Excellent communication skills, able to engage and present to stakeholders, influencing all levels & functions, internally & externally.

Hours of work:

This is a permanent position; working Monday to Friday, 9am – 5pm. You will be required to remain flexible with working hours to meet business needs and at times work within the departments 7 day shift rota patterns.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com

Logistics Team Leader (Goods In)

MandM Direct are currently recruiting for a full-time, permanent late shift Team Leader to join us at our Moreton-on-Lugg site in Hereford. We are looking for a new Team Leader in our Goods In team to successfully lead, manage, motivate and develop their own team of Warehouse Operatives to ensure that they deliver against operational targets on a daily basis.

This is an ideal opportunity for someone interested in developing their career within logistics with a Company who take pride in training and developing our own staff.

What’s In It for you…

  • Bonus scheme and pension
  • A great Company culture
  • Subsidised canteen.
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

What you’ll do on a typical day:

  • Ensuring that all operations targets and deadlines are met or exceeded
  • Assisting the Supervisor in controlling levels of planned and unplanned absence including participation in return to work meetings
  • Participating as an active member of the shift team, and to offer suggestions for solving problems, improving efficiency, quality and team working
  • Ensuring your team fully comply with company Health & Safety policies to ensure we operate in a safe environment
  • Maintaining positive attitudes and an engaging environment for all team members
  • Role modelling the standards required to perform warehouse activities correctly
  • Assisting the Supervisor in co-ordinating any issues within the warehouse
  • Ensuring the proper and timely completion of all warehouse activities to strict deadlines and quality standards
  • Monitoring of department KPI results and providing feedback to staff
  • Start of shift communication briefings, organising daily tasks and targets for the team

Interested? To be considered you will need:

  • Enthusiasm and with a "can do" attitude with good interpersonal skills
  • Knowledge and operation of Warehouse Management Systems
  • The ability to efficiently lead and motivate a small team of colleagues
  • To be able to demonstrate a high level of attention to detail
  • To be a team player who is capable of working on their own initiative
  • Flexibility within the role to be able to learn to supervise in a variety of areas within the warehouse
  • To be proactive with an eye for problem solving and continuous improvement
  • To be able to work to tight deadlines
  • The ability to demonstrate the drive and desire to progress
  • Exceptional personnel management and communication skills
  • Knowledge and experience of health and safety controls
  • Excellent PC skills, particularly Microsoft office

Hours of work:

Working 40 hours per week, Monday to Sunday 5 days per week on a rota basis, 1.45pm – 10.15pm.

If you are interested, please apply in writing with your CV to jobvacancies@mandmdirect.com.


Distribution Centre Manager

The Company:

We have been in business for over 30 years and are one of the largest pure-play apparel and footwear retailers in the UK, with over 2 million customers shopping with us every year and over 104 million website visits a year. We currently have dedicated local market websites in the UK, Ireland, Germany, France, the Netherlands, Denmark and Poland; in addition, we dispatch to a further 20+ countries worldwide.

The Role:

Working over a 7 day operation we are looking for a Distribution Centre Manager who will be responsible for managing all DC & Logistics activity, including the receiving, warehousing and delivery of MandM Direct product in line with business targets and objectives.

What’s In It For You?

  • Competitive salary, Company bonus scheme and pension
  • A great Company culture
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

Your day-to-day duties and responsibilities will include:

  • Being accountable for the leadership and management of the Distribution Centre on a day-to-day basis
  • Maintaining focus on all warehouse KPI’s and employee engagement
  • Understanding underlying reasons for trends (positive and negative) with the ability to flex the operation accordingly to meet the targets
  • Proactively manage the output of the DC and other improvement initiatives to deliver proposed improvements and associated savings in efficiency and cost
  • Identifying and delivering cost saving opportunities
  • Compiling, tracking and reviewing KPI suite for the Distribution & Logistics function and, where necessary, identify trends and take swift corrective action
  • Managing peak planning and execution
  • Driving the operations strategic and tactical continuous improvement plans with full budgetary responsibility for all aspects of the Distribution Centre
  • Resource planning across the Distribution Centre.

About You:
Interested? To be considered you will need to have:

  • Strong management experience in a large fast-paced distribution centre, e-Commerce distribution experience is essential
  • A proven track record of engaging and motivating teams in a warehouse environment
  • To be self-motivated, independent and target driven
  • Strong Commercial acumen
  • The ability to liaise from shop-floor to Board level
  • Extensive knowledge of Warehouse Management Systems and automation
  • The ability to align and engage the team to achieve the Company’s vision, strategy and goals.

Hours of work:

This is a permanent position; working Monday to Friday, 9am – 5pm. You will be required to remain flexible with working hours to meet business needs and at times work within the departments 7 day shift rota patterns.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com


Forklift Drivers

We are looking to recruit Fork Lift Drivers/Warehouse Operatives for our Bulk Replenishment department with main duties including:

  • Driving counter balance and man-up fork lift truck as and when required, working at an operational height of up to 10 metres.
  • Stock movement/replenishment
  • Unloading pallets of stock.

You will be required to pass a medical and the S-Cape rope evacuation training. Previous Counterbalance and VNA truck experience would be advantageous. Full training on Fork Lift Trucks will be given to the successful candidates.

Location and hours of work:

You will be based at our warehouses at Moreton on Lugg, Hereford. You will be required to work 37.5 hours per week over a 7-day rota, 2pm to 10pm.

To apply, please email your CV to jobvacancies@mandmdirect.com.


Warehouse Operatives

We have permanent, full time job opportunities available based at our warehouses at Moreton-on-Lugg, Hereford.

We are looking for enthusiastic, reliable individuals who work with excellent attention to detail. Flexibility and a desire to develop new skills are essential to support the teams with extra duties.

Main duties within the Goods In team are:

  • Receiving deliveries into the warehouse.
  • Counting and checking stock against delivery notes.
  • Palletising stock and transferring to bulk storage using pump trucks.

Main duties within the Goods Out team are:

  • Picking customer orders ensuring correct size and brand of stock item.
  • Loading products on to conveyor system ready for shipment.
  • Problem solving by correcting orders and re-ordering stock.

You will need to be physically able to push trollies, use step ladders and operate pump trucks after induction and training.

We have positions available in the Goods In and Returns departments with the main duties include counting and checking stock and dealing with customer returns.

Location and Hours of Work

These positions are based at our Distribution Centre at Moreton on Lugg, Hereford.

You will be required to work 37.5 hours per week, 2pm to 10pm, working 5 days out of 7 days which include some Saturdays and Sundays.

If you would like to apply, please send your current CV and covering letter to the HR Department or email to jobvacancies@mandmdirect.com.


Warehouse Operatives (Casual Hours)

The Role:

We have a number of casual opportunities for adaptable and focused individuals to join the team based at our Warehouses in Moreton-on-Lugg, Hereford.

To be successful you will be a flexible individual who takes pride in achieving a high level of accuracy in their work. You will be an enthusiastic, clear communicator who can work well as part of a team.

Your day-to-day duties and responsibilities would include:

  • Receiving deliveries into the warehouse
  • Checking and counting delivered items against purchase orders ensuring everything is correct
  • Picking customer orders ensuring correct size and brand of stock item
  • Replenishing stock in to locations around the warehouse
  • Ensuring that your targets and deadlines are met or exceeded.

About You:

Interested? To be considered you will need:

  • Enthusiasm and with a “can do” attitude with good interpersonal skills
  • Able to demonstrate a high level of accuracy
  • Excellent attention to detail
  • Ability to work under pressure and to targets
  • Good communication skills both written and verbal.

Previous experience in a role of a similar nature is not essential as full training will be given to the successful applicants.

Hours of work:

Our warehouses are open 7 days per week, between the hours of 6am and 10pm enabling you to submit hours to work on days and at times to suit you. As a casual worker your hours will be accepted on an as and when basis to meet our business requirements.

For more information or to request an application form please call 01568 618368 or alternatively you can email us on jobvacancies@mandmdirect.com.