Why work at MandM Direct?

We're passionate about what we do, from the email in your inbox to the package that lands on your doormat, we pride ourselves on creating excitement for everyone that shops with us. We've got an amazing following of loyal customers who've been discovering our secret for over 30 years.

Our success is down to our commitment to deliver the best possible customer experience by seeking out the biggest brands at the lowest prices, clear communications in our emails, fast and efficient delivery to their door and our award winning customer service - it's an exciting business and one in which everybody plays an important part.

We employee over 500 staff across our two sites situated in the beautiful county of Herefordshire, close to the Welsh border. Our Head Office is based in Leominster and our Distribution Centre in Moreton-on-Lugg.

Merchandising Clerk

The role:

An exciting permanent opportunity has arisen within the Merchandising department for a diligent and organised individual wishing to join the team to support the Merchandising admin function and to prepare samples.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Describing products
  • Sample updating and administration
  • Image checking and coding
  • Locating samples in the sample warehouse
  • Steaming samples
  • Sending samples back to stock/shop
  • Requesting samples through WMS immediate needs process.

About you:
Interested? To be considered you will need to have:

  • Attention to detail
  • A flexible attitude towards work
  • Previous experience in administration
  • Good working knowledge of Microsoft packages
  • Good communication skills
  • Very good organisational skills.

Hours of work:

Monday to Friday, 9.00am to 5.00pm.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com

Financial Accountant

The Role:

As a key member of the finance team, this role will take ownership of financial accounting practices and processes within the business. It will ensure that MandM Direct meet all of our statutory accounting and taxation responsibilities, instill and monitor strong financial controls and procedures and will liaise with external parties such as auditors, banks and advisors.

The role will provide technical expertise to support the business as it grows and enable the business to adapt to changes in the regulatory environment. The role will help to lead the finance team and deputise for the finance manager as appropriate.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Ownership of Balance Sheet & Cashflow
  • Apply knowledge of accounting standards to ensure correct treatment within company financial statements
  • Oversee month end reporting, including monthly reconciliations, preparation of journals and balance sheet reconciliations
  • Identify and implement updates and improvements to accounting systems and processes
  • Oversee UK and international VAT management, reporting, reconciliation, submissions and payments ensuring compliance with Making Tax Digital requirements
  • Management of the transactional processing within the department ensuring accuracy and timely processing
  • Management of multi-currency cash balances and cashflow forecasting to plan and optimise cashflow
  • Oversee reconciliation of bank accounts by team members
  • Liaise with the auditors at year end and assist with the smooth completion of year-end processes
  • Complete annual statutory accounts and group submissions

About you:

Interested? To be considered you will need to have:

  • A strong financial accounting background preferably from either practice or from a financial accounting role within a business
  • Strong finance systems experience
  • Excellent knowledge of accounting standards and taxation regulations
  • The ability to work on own initiative – ability to research and find answers to problems is key
  • Good communication skills
  • A high level of numeracy
  • Excellent attention to detail
  • Intermediate level of Excel

Ideally qualified ACA / ACCA, or qualified by experience. Ongoing training and CPD support will be offered.

Hours of Work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV to recruitment@mandmdirect.com.


Customer Service Operators - Temporary

The Role:

We have a number of temporary opportunities at our Head Office in Leominster, Herefordshire for adaptable and customer focussed individuals to join our customer service team over our busy peak period. The primary focus of this role is to provide a professional service to our UK customers working across all administration functions, answering all customer service calls and emails in a professional manner.

About You:

Interested? To be considered you will need to have:

  • A good standard of English - both written and verbal.
  • An excellent telephone manner.
  • Proficient keyboard entry skills.
  • The ability to communicate well at all levels.

Hours of work: 9am - 7pm Monday to Friday, 9am - 5pm Saturday, 10am - 4pm Sunday, 4 days per week on a rota basis (working 1 weekend in 3).

Hourly Rate: We offer the competitive hourly rate of £8.82 for 18 years +.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.


Data Analyst

The Role:

The role of Data Analyst will work to support the Operations Management teams by producing and maintaining various reports and assisting with the analysis of this data.

This opportunity is ideal for someone who is keen to gain more experience and knowledge of reporting and data management in a forward thinking global online business.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Producing daily individual performance reports for Operations Management
  • Analysis of operational data to include:
  • Reasons for Customer Contact – highlighting issues/change in trends
  • Carrier Costs Analysis – including claims for lost/damage parcels
  • Producing and maintaining resource planning for the Operations management – highlighting current and future resource issues
  • Producing and Maintaining Service level and KPI reports for all operational teams
  • Working with multiple systems, to extract information from various sources
  • Producing daily Team performance reports for Operational Management.

About You:
Interested? To be considered you will need:

  • The ability to use data from multiple sources to create various reports
  • To be a detailed, Logical thinker
  • Excellent analytical skills
  • To be able to present data to the end user in a digestible format
  • The ability to use their own initiative
  • Confidence in working with various Systems
  • Excellent Excel skills, including the ability to use complex formula and produce numerous graphical reports.

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com


Stock Control Coordinator

The Role:

As Stock Control Coordinator, you will be responsible for the day to day Stock Control process and manage a small team of Stock Controllers within our very busy and fast paced warehouse.

This opportunity is ideal for someone who wants to expand on their current stock control skills and knowledge and now wants to take that next step up in a large forward thinking global online retail business.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Managing the Stock Control team to include regular performance monitoring, annual appraisals, staff resourcing and absence management.
  • Managing catalogue changeovers ensuring adequate levels of inventory are available on the Pick face at new catalogue launch.
  • Completing knowledge and execution of goods in processes to include: ASN creation, ASN verification and discrepancy correction, ASN clear downs for finance, label generation for vendor barcode creation and coordination of samples for Buying and Merchandising.
  • Assist with Warehouse Management System testing and configuration where necessary for the process development of all departments as required.
  • Managing the processes for stock going out of the business to the shop and faulty goods back to the supplier.
  • Providing support and cover to the Warehouse Management System and Stock Control teams as necessary.
  • Producing weekly feedback reports to the Operations Director and Line Managers.
  • Promoting the rapid, accurate and detailed analysis of all stock discrepancies, using Route Cause Analysis putting effective controls in place to reduce incidents.
  • Building relationships with key personnel at Head Office ensuring clear communication channels are in place to aid day to day efficiencies.

About You:
Interested? To be considered you will need to have:

  • To be a self-motivated individual.
  • To be a good team player.
  • Excellent communication at all levels, both written and spoken.
  • Good accuracy.
  • Excellent attention to detail.
  • Problem Solving skills.
  • To be methodical and logical.
  • The ability to work under pressure, meeting strict deadlines.
  • Previous supervisory experience.
  • Excellent PC skills including experience with Warehouse Management Systems.
  • Previous working knowledge of stock control processes.

Hours of work:

9.00am – 5.00pm, working on a 5 days rota between Monday and Sunday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.


Forklift Truck Drivers

The Role:

Based at our warehouse in Moreton-on-Lugg, Herefordshire the successful candidate will join our Bulk Replenishment team on a full time, permanent basis and will receive the competitive rate of £20,826 per annum.

The ideal candidates should possess a good level of literacy and numeracy as well as excellent attention to detail and accuracy skills. You will be flexible in your approach and should be able to demonstrate your understanding of working safely having previously worked in a similar environment.

What's In It for you...

  • Bonus scheme and pension
  • A great Company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

Your day-to-day duties and responsibilities will include:

  • Driving counter balance and man-up forklift truck as and when required, working at an operational height of up to 10 metres.
  • Ensuring the proficient and safe use of the Forklift in lifting and moving products around the factory.
  • Loading and unloading goods of vehicles.
  • Responsibility for effectively stacking and storing products in the appropriate areas.
  • Adhering to all health and safety regulations and keeping all areas clear, clean and tidy.
  • Completing safety checks on Forklift Truck.
  • Working in the role of a Warehouse Operative when not on the Forklift Trucks.

Whilst previous experience in this area is an advantage, there is no requirement for you to hold a current forklift truck licence as we will provide you with full FLT training. Successful candidates will be required to pass this training as well as a medical as part of the probationary period.

About You:

Interested? To be considered you will need:

  • The ability to demonstrate a high level of accuracy.
  • To be physically fit as manual lifting is involved and a lot of labour intensive work.
  • Excellent attention to detail.
  • To be punctual and reliable.
  • The ability to work under pressure and to targets.
  • Good communication skills both written and verbal.

Hours of work:

We have both 6am - 2pm and 2pm - 10pm shift rota patterns available based on a 37.5 hour week, working 5 days per week between Monday and Sunday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.


Shunter Driver

The Role:

Based at our warehouse in Moreton-on-Lugg, Herefordshire the successful candidate will join our Bulk Replenishment team on a full time, permanent basis and will receive the competitive rate of £20,826 per annum.

In the role of Shunter Driver, you will be required to move merchandise between our various warehouses on site at Moreton Business Park driving a 7.5 tonne lorry and offloading using our Counterbalance Forklift Trucks.

What's In It for you...

  • Bonus scheme and pension
  • A great Company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

Your day-to-day duties and responsibilities will include:

  • Use of the LGV, light vans, Fork Lift Trucks and pedestrian operated electric stacker.
  • Loading and unloading of the vehicle.
  • Basic banksman duties as required.
  • Adhering to all health and safety regulations and keeping all areas clear, clean and tidy.
  • Completing safety checks on LGV, light vans and Counter Balance Trucks.

You will ideally have previous experience of operating in a driving role and hold a clean category C1 licence (or higher), CPC qualification and will require a Digi Tacho card. You will be required to pass a medical assessment. Training and certificate will be given to the successful candidate as part of the probationary period.

About You:

Interested? To be considered you will need:

  • The ability to demonstrate a high level of accuracy.
  • To be physically fit as manual lifting is involved and a lot of labour intensive work.
  • Excellent attention to detail.
  • To be punctual and reliable.
  • The ability to work under pressure and to targets.
  • Good communication skills both written and verbal.

Hours of work:

6am - 2pm rota pattern based on a 37.5 hour week, working 5 days per week between Monday and Sunday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.


Logistics Team Leaders

The Role:

MandM Direct are currently recruiting for a number of full-time, permanent early and late shift Team Leaders to join us at our Moreton-on-Lugg site in Herefordshire.

We're looking for new Team Leaders to join our growing Goods In, Goods Out and Bulk Replenishment teams to successfully lead, manage, motivate and develop their own team of Warehouse Operatives to ensure that they deliver against operational targets on a daily basis.

This is an ideal opportunity for someone interested in developing their career within logistics with a Company who take pride in training and developing our own staff.

What’s in it for you...

  • Bonus scheme and pension
  • A great Company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

What a typical day may look like:

  • Ensuring that all operations targets and deadlines are met or exceeded.
  • Assisting the Supervisor in controlling levels of planned and unplanned absence including participation in return to work meetings.
  • Participating as an active member of the shift team, and to offer suggestions for solving problems, improving efficiency, quality and team working.
  • Ensuring your team fully comply with company Health & Safety policies to ensure we operate in a safe environment.
  • Maintaining positive attitudes and an engaging environment for all team members.
  • Role modelling the standards required to perform warehouse activities correctly.
  • Assisting the Supervisor in co-ordinating any issues within the warehouse.
  • Ensuring the proper and timely completion of all warehouse activities to strict deadlines and quality standards.
  • Monitoring of department KPI results and providing feedback to staff.
  • Start of shift communication briefings, organising daily tasks and targets for the team.

About You:

To be considered you will need -

  • Enthusiasm and with a "can do" attitude with good interpersonal skills.
  • Knowledge and operation of Warehouse Management Systems.
  • The ability to efficiently lead and motivate a small team of colleagues.
  • To be able to demonstrate a high level of attention to detail.
  • To be a team player who is capable of working on their own initiative.
  • Flexibility within the role to be able to learn to supervise in a variety of areas within the warehouse.
  • To be proactive with an eye for problem solving and continuous improvement.
  • To be able to work to tight deadlines.
  • The ability to demonstrate the drive and desire to progress.
  • Exceptional personnel management and communication skills.
  • Knowledge and experience of health and safety controls.
  • Excellent PC skills, particularly Microsoft Office.

Hours of work:

We have both 5.30am - 2pm and 1.45pm - 10.15pm shift rota patterns available based on a 40 hour week, working 5 days per week between Monday and Sunday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.


Warehouse Operative

The Role:

We are looking to fill various full time, permanent vacancies within our Goods In, Goods Out and Returns departments based at our warehouse in Moreton-on-Lugg, Herefordshire.

Successful applicants will need to be enthusiastic team players who are reliable individuals with excellent attention to detail and the desire to develop new skills to help support their team.

What’s in it for you...

  • Bonus scheme and pension
  • A great Company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

Your day-to-day duties and responsibilities will include:

Main duties within the Goods In team are:

  • Receiving deliveries into the warehouse.
  • Counting and checking stock against delivery notes.
  • Palletising stock and transferring to bulk storage using pump trucks.

Main duties within the Goods Out team are:

  • Picking customer orders ensuring correct size and brand of stock item.
  • Loading products on to conveyor system ready for shipment.
  • Problem solving by correcting orders and re-ordering stock.

Main duties within the Returns team are:

  • Opening and checking returned parcels.
  • Processing returned stock.
  • Refunding or replacing items.

About You:

Interested? To be considered you will need:

  • The ability to demonstrate a high level of accuracy.
  • Excellent attention to detail.
  • The ability to work under pressure and to targets.
  • Good communication skills both written and verbal.

Hours of work:

We have both 6am - 2pm and 2pm - 10pm shift rota patterns available based on a 37.5 hour week, working 5 days per week between Monday and Sunday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.


Warehouse Operatives - Temporary

The Role:

We are looking to fill various full time, temporary vacancies within our Goods In, Goods Out, Bulk Replenishment and Returns departments based within our warehouses in Moreton-on-Lugg, Herefordshire.

Successful applicants will need to be enthusiastic team players who are reliable individuals with excellent attention to detail and the desire to develop new skills to help support their team.

Your day-to-day duties and responsibilities will include:

Main duties within the Goods In team are:

  • Receiving deliveries into the warehouse.
  • Counting and checking stock against delivery notes.
  • Palletising stock and transferring to bulk storage using pump trucks.

Main duties within the Goods Out team are:

  • Picking customer orders ensuring correct size and brand of stock item.
  • Loading products on to conveyor system ready for shipment.
  • Problem solving by correcting orders and re-ordering stock.

Main duties within the Returns team are:

  • Opening and checking returned parcels.
  • Processing returned stock.
  • Refunding or replacing items.

Main duties within the Bulk Replenishment team are:

  • Storing stock correctly into various bin locations around the Warehouse.
  • Ensuring stock is safely stored.
  • Operating replenishment and picking trolleys safely (after training).
  • Moving stock between warehouses.
  • Replenishing stock as per task number on RF gun.
  • Replenish returns stock to allocated areas.

About You:

Interested? To be considered you will need:

  • The ability to demonstrate a high level of accuracy.
  • To be physically fit as manual lifting is involved and a lot of labour intensive work.
  • Excellent attention to detail.
  • To be Punctual and reliable.
  • The ability to work under pressure and to targets.
  • Good communication skills both written and verbal.

Hours of work:

We have both 5.30am - 1.30pm and 2pm - 10pm shift rota patterns available based on a 37.5 hour week, working 5 days per week between Monday and Sunday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.


Snack Bar Assistant - Temporary (up to 5 months)

The Role:

We're looking for a friendly, enthusiastic and organised individual who ideally has experience of a customer facing environment to work in our Snack Bar on a temporary basis for up to 5 months based within our warehouse environment at Moreton-on-Lugg, Hereford.

What's in it for you...

  • Competitive salary, bonus scheme and pension
  • A great Company culture
  • Staff shop
  • Your birthday off
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Preparing food and drink as required and to order
  • Maintaining stock rotation to ensure minimal wastage
  • Maintaining a clean, tidy and hygienic food environment
  • Serving customers in an efficient manner in line with set departmental break times
  • Serving customers in an efficient manner in line with set departmental break times
  • Taking payment, use of till and cashing up at the end of shift.

The ideal candidate should be able to demonstrate:

  • Excellent customer service
  • Good communication skills
  • A friendly and calm disposition
  • Self-motivation and the ability to use their own initiative.

You will be required to hold a clean, full UK driving licence. A current level 2 food hygiene certificate is desirable but not essential. Full on the job training will be given.

Hours of work:

You will be required to work 37.5 hours, 5 days per week on a fixed rota between 2.00pm and 10.00pm.

If you are interested, please apply in writing with your CV to recruitment@mandmdirect.com.

Stylist

The Role:

We’re looking for someone to work within our Creative team to assist in providing content imaging via briefs to assist in the creation of stories for our social media platforms.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Assisting with content and images for our social media platforms
  • Keeping up to date with the latest seasonal trends
  • Assisting with on set styling, and prepping of outfits, ensuring all products reflect the MandM Direct Customer appeal
  • Learning onset standards and styling techniques (to include still life, on model and mannequin basics)
  • Developing an eye for visual composition and proportion
  • Working efficiently within the studio team ensuring effective communication
  • Providing administrative support to the Studio Manager to sure smooth operation within the photography studios
  • Booking models and organising photo shoots in the absence of the Studio Manager
  • Maintaining an organised, ordered photo studio.

About You:

Interested? To be considered you will need to be:

  • Proactive and ability to show initiative
  • Excellent work ethic
  • Strong organisational and communication skills with exceptional attention to detail.
  • Good time management with the ability to achieve daily and weekly deadlines
  • Strong commercial awareness and knowledge of the retail and/or e-Comm industry
  • Passionate and enthusiastic for the brand and product.

Desirable Skills:

  • Previous experience within a photo studio environment
  • Previous photography experience

Hours of work:

9.00am - 5.00pm, Monday - Friday.

To apply for the above position, please send your CV and full covering letter to Recruitment@mandmdirect.com.


CRM Executive

The Role:

As CRM Executive, you will work with a team of CRM Executives and support the creation, delivery and analysis of daily emails and automated programmes in the UK and International markets. You will work closely with the CRM Manager and Data Analysts to develop a clear targeting strategy for each market of responsibility, using campaign results to shape and optimise future communications.

This opportunity is ideal for a recent graduate in Digital Marketing or similar field looking to gain experience in a forward thinking global online business.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Developing engaging, impactful and personalised email campaigns that drive retention and loyalty to meet team KPIs
  • Responsibility of the timely production and communication of email briefs to our in-house Creative team, including copy and creative requirements for channels of responsibility
  • Responsibility of the day to day coordination of email communications for channels of responsibility, from briefing through to creative liaison and sign off
  • Testing, proofing and sign off of emails for the UK and International channels ensuring that prices, products and language is correct and on brand
  • Ensuring that best practice email design is always used to ensure maximum optimisation and deliverability
  • Working closely with the Trading team to understand UK and International trends within the retail space and adapt emails to reflect the marketplace and customer demand for each channel within the Email Plan, with the support of the Senior CRM Executive and CRM Manager
  • Work closely with social and digital teams to synergize CRM with other online marketing activity taking place within the business
  • Reporting and analysis on email performance for channels of responsibility using our CRM Platform and varying Analytics tools to help influence the future email campaign approach to increase customer spend and loyalty

About You:
Interested? To be considered you will need to have:

  • Excellent communication skills and a team player
  • Highly organised with good project management skills - must have the ability to manage and deliver several campaigns at the same time, sometimes with a short turn-around time
  • Attention to detail and accuracy, with excellent grammatical skills
  • The ability to work under pressure, driven by hitting targets and responsive to real-time results
  • A proactive, enthusiastic and ‘can-do’ attitude
  • Strong interpersonal skills and confidence when dealing with internal and external colleagues
  • Knowledge of Google Analytics and/or other reporting tools desirable but not essential

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.


Customer Segmentation Manager

The Role:

The Customer Segmentation Manager will be an integral part of the wider Customer team - working to create timely, relevant and revenue generative global multi-channel marketing campaigns. The Customer Segmentation Manager, supported by a team of Customer Segmentation Executives, is responsible for the sound segmentation of our customer database and the efficient creation and provision of marketing campaign lists and resultant communications scheduling.

Ultimately, they take operational ownership of the execution, testing, analysis and performance of our data-driven retention marketing in conjunction with the CRM Manager.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Working in close collaboration with the CRM Manager to formulate the global email marketing plan, always seeking to maximise the relevance for our customers.
  • Oversight of the on-time scheduling of our email sends ensuring they arrive at the right time on the right day for optimal impact - line management of two segmentation executives to meet this.
  • Devises and implements the email segmentation strategy and plan, optimising the open rate, effective rate, and conversion rate.
  • Leading overall reporting and analysis of our CRM activity via our ESP, Google Analytics, Big Query and Looker - includes monitoring the success of our test, control and learn programme.
  • Owning the relationship with our Email Service Provider, being the Business Lead for our shared data schema - adding and removing fields as relevant.
  • Ensuring that we are developing our data strategy to future proof campaigns and build data literacy amongst the wider Customer team.
  • Providing data for connected digital campaigns across search, display and social.
  • Managing transactional and service emails in conjunction with internal IT teams.
  • Maintaining a second to none understanding of our customers base their requirements and how best to meet them through our communications.
  • Leading the way in growing a data-driven culture within the customer team and wider business by maintaining a passionate understanding of the latest developments in data analytics, management and governance.
  • Collaborating with our Customer Service team to ensure that all GDPR requirements are met and adhered to in relation to our marketing communications and that any customer queries are dealt with efficiently and in the strictest confidence.
  • Responsibility for the business relationship with HMPS, seeking innovative ways to deliver against revenue and profit targets and drive efficiency.

About You:
Interested? To be considered you will need to have:

  • Experience of managing large volumes of customer data and resultant segmentation strategies in a fast-paced retail environment, preferably with an eCommerce focus.
  • Demonstrable experience of working with enterprise-level Email Service Providers and CDPs e.g., Redeye, Emarsys, IBM WCA, Bluecore, Exponea, Optimove.
  • Strong working knowledge of relational databases for marketing use - any experience with SQL, Google Big Query/Google Cloud, Microsoft Dynamics is a plus.
  • Experience of online analytics - Google Analytics preferred.
  • A working understanding and appreciation of the GDPR, data integrity, security and all-round consumer rights protection.
  • A natural servant leader who enjoys balancing leading by example with effective delegation (previous line management experience not absolutely essential)
  • Highly organised with good project management skills - must have the ability to manage multiple projects at the same time.
  • A naturally curious individual who enjoys problem-solving and has the ability to work under pressure, driven by hitting targets and responsive to real-time results.
  • Attention to detail and accuracy, with excellent grammatical skills.
  • A proactive, enthusiastic and ‘can-do’ attitude.
  • Strong interpersonal skills and confidence when dealing with internal and external colleagues.

Desirable Skills:

  • Strong (BA/BSC and above) academic background in a quantitative subject and/or business field.
  • Intermediate (or above!) SQL skills.
  • Line management experience.
  • An understanding of the latest developments in cloud architecture and data science, particularly for marketing purposes - an understanding of APIs and the ability to code in Python or R highly desirable.

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.


Merchandising Clerk

The role:

An exciting permanent opportunity has arisen within the Merchandising department for a diligent and organised individual wishing to join the team to support the Merchandising admin function and to prepare samples.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Describing products
  • Sample updating and administration
  • Image checking and coding
  • Locating samples in the sample warehouse
  • Steaming samples
  • Sending samples back to stock/shop
  • Requesting samples through WMS immediate needs process.

About you:
Interested? To be considered you will need to have:

  • Attention to detail
  • A flexible attitude towards work
  • Previous experience in administration
  • Good working knowledge of Microsoft packages
  • Good communication skills
  • Very good organisational skills.

Hours of work:

Monday to Friday, 9.00am to 5.00pm.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com

Financial Accountant

The Role:

As a key member of the finance team, this role will take ownership of financial accounting practices and processes within the business. It will ensure that MandM Direct meet all of our statutory accounting and taxation responsibilities, instill and monitor strong financial controls and procedures and will liaise with external parties such as auditors, banks and advisors.

The role will provide technical expertise to support the business as it grows and enable the business to adapt to changes in the regulatory environment. The role will help to lead the finance team and deputise for the finance manager as appropriate.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Ownership of Balance Sheet & Cashflow
  • Apply knowledge of accounting standards to ensure correct treatment within company financial statements
  • Oversee month end reporting, including monthly reconciliations, preparation of journals and balance sheet reconciliations
  • Identify and implement updates and improvements to accounting systems and processes
  • Oversee UK and international VAT management, reporting, reconciliation, submissions and payments ensuring compliance with Making Tax Digital requirements
  • Management of the transactional processing within the department ensuring accuracy and timely processing
  • Management of multi-currency cash balances and cashflow forecasting to plan and optimise cashflow
  • Oversee reconciliation of bank accounts by team members
  • Liaise with the auditors at year end and assist with the smooth completion of year-end processes
  • Complete annual statutory accounts and group submissions

About you:

Interested? To be considered you will need to have:

  • A strong financial accounting background preferably from either practice or from a financial accounting role within a business
  • Strong finance systems experience
  • Excellent knowledge of accounting standards and taxation regulations
  • The ability to work on own initiative – ability to research and find answers to problems is key
  • Good communication skills
  • A high level of numeracy
  • Excellent attention to detail
  • Intermediate level of Excel

Ideally qualified ACA / ACCA, or qualified by experience. Ongoing training and CPD support will be offered.

Hours of Work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV to recruitment@mandmdirect.com.


Customer Service Operators - Temporary

The Role:

We have a number of temporary opportunities at our Head Office in Leominster, Herefordshire for adaptable and customer focussed individuals to join our customer service team over our busy peak period. The primary focus of this role is to provide a professional service to our UK customers working across all administration functions, answering all customer service calls and emails in a professional manner.

About You:

Interested? To be considered you will need to have:

  • A good standard of English - both written and verbal.
  • An excellent telephone manner.
  • Proficient keyboard entry skills.
  • The ability to communicate well at all levels.

Hours of work: 9am - 7pm Monday to Friday, 9am - 5pm Saturday, 10am - 4pm Sunday, 4 days per week on a rota basis (working 1 weekend in 3).

Hourly Rate: We offer the competitive hourly rate of £8.82 for 18 years +.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.


Data Analyst

The Role:

The role of Data Analyst will work to support the Operations Management teams by producing and maintaining various reports and assisting with the analysis of this data.

This opportunity is ideal for someone who is keen to gain more experience and knowledge of reporting and data management in a forward thinking global online business.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Producing daily individual performance reports for Operations Management
  • Analysis of operational data to include:
  • Reasons for Customer Contact – highlighting issues/change in trends
  • Carrier Costs Analysis – including claims for lost/damage parcels
  • Producing and maintaining resource planning for the Operations management – highlighting current and future resource issues
  • Producing and Maintaining Service level and KPI reports for all operational teams
  • Working with multiple systems, to extract information from various sources
  • Producing daily Team performance reports for Operational Management.

About You:
Interested? To be considered you will need:

  • The ability to use data from multiple sources to create various reports
  • To be a detailed, Logical thinker
  • Excellent analytical skills
  • To be able to present data to the end user in a digestible format
  • The ability to use their own initiative
  • Confidence in working with various Systems
  • Excellent Excel skills, including the ability to use complex formula and produce numerous graphical reports.

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com


Stock Control Coordinator

The Role:

As Stock Control Coordinator, you will be responsible for the day to day Stock Control process and manage a small team of Stock Controllers within our very busy and fast paced warehouse.

This opportunity is ideal for someone who wants to expand on their current stock control skills and knowledge and now wants to take that next step up in a large forward thinking global online retail business.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Managing the Stock Control team to include regular performance monitoring, annual appraisals, staff resourcing and absence management.
  • Managing catalogue changeovers ensuring adequate levels of inventory are available on the Pick face at new catalogue launch.
  • Completing knowledge and execution of goods in processes to include: ASN creation, ASN verification and discrepancy correction, ASN clear downs for finance, label generation for vendor barcode creation and coordination of samples for Buying and Merchandising.
  • Assist with Warehouse Management System testing and configuration where necessary for the process development of all departments as required.
  • Managing the processes for stock going out of the business to the shop and faulty goods back to the supplier.
  • Providing support and cover to the Warehouse Management System and Stock Control teams as necessary.
  • Producing weekly feedback reports to the Operations Director and Line Managers.
  • Promoting the rapid, accurate and detailed analysis of all stock discrepancies, using Route Cause Analysis putting effective controls in place to reduce incidents.
  • Building relationships with key personnel at Head Office ensuring clear communication channels are in place to aid day to day efficiencies.

About You:
Interested? To be considered you will need to have:

  • To be a self-motivated individual.
  • To be a good team player.
  • Excellent communication at all levels, both written and spoken.
  • Good accuracy.
  • Excellent attention to detail.
  • Problem Solving skills.
  • To be methodical and logical.
  • The ability to work under pressure, meeting strict deadlines.
  • Previous supervisory experience.
  • Excellent PC skills including experience with Warehouse Management Systems.
  • Previous working knowledge of stock control processes.

Hours of work:

9.00am – 5.00pm, working on a 5 days rota between Monday and Sunday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.


Forklift Truck Drivers

The Role:

Based at our warehouse in Moreton-on-Lugg, Herefordshire the successful candidate will join our Bulk Replenishment team on a full time, permanent basis and will receive the competitive rate of £20,826 per annum.

The ideal candidates should possess a good level of literacy and numeracy as well as excellent attention to detail and accuracy skills. You will be flexible in your approach and should be able to demonstrate your understanding of working safely having previously worked in a similar environment.

What's In It for you...

  • Bonus scheme and pension
  • A great Company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

Your day-to-day duties and responsibilities will include:

  • Driving counter balance and man-up forklift truck as and when required, working at an operational height of up to 10 metres.
  • Ensuring the proficient and safe use of the Forklift in lifting and moving products around the factory.
  • Loading and unloading goods of vehicles.
  • Responsibility for effectively stacking and storing products in the appropriate areas.
  • Adhering to all health and safety regulations and keeping all areas clear, clean and tidy.
  • Completing safety checks on Forklift Truck.
  • Working in the role of a Warehouse Operative when not on the Forklift Trucks.

Whilst previous experience in this area is an advantage, there is no requirement for you to hold a current forklift truck licence as we will provide you with full FLT training. Successful candidates will be required to pass this training as well as a medical as part of the probationary period.

About You:

Interested? To be considered you will need:

  • The ability to demonstrate a high level of accuracy.
  • To be physically fit as manual lifting is involved and a lot of labour intensive work.
  • Excellent attention to detail.
  • To be punctual and reliable.
  • The ability to work under pressure and to targets.
  • Good communication skills both written and verbal.

Hours of work:

We have both 6am - 2pm and 2pm - 10pm shift rota patterns available based on a 37.5 hour week, working 5 days per week between Monday and Sunday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.


Shunter Driver

The Role:

Based at our warehouse in Moreton-on-Lugg, Herefordshire the successful candidate will join our Bulk Replenishment team on a full time, permanent basis and will receive the competitive rate of £20,826 per annum.

In the role of Shunter Driver, you will be required to move merchandise between our various warehouses on site at Moreton Business Park driving a 7.5 tonne lorry and offloading using our Counterbalance Forklift Trucks.

What's In It for you...

  • Bonus scheme and pension
  • A great Company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

Your day-to-day duties and responsibilities will include:

  • Use of the LGV, light vans, Fork Lift Trucks and pedestrian operated electric stacker.
  • Loading and unloading of the vehicle.
  • Basic banksman duties as required.
  • Adhering to all health and safety regulations and keeping all areas clear, clean and tidy.
  • Completing safety checks on LGV, light vans and Counter Balance Trucks.

You will ideally have previous experience of operating in a driving role and hold a clean category C1 licence (or higher), CPC qualification and will require a Digi Tacho card. You will be required to pass a medical assessment. Training and certificate will be given to the successful candidate as part of the probationary period.

About You:

Interested? To be considered you will need:

  • The ability to demonstrate a high level of accuracy.
  • To be physically fit as manual lifting is involved and a lot of labour intensive work.
  • Excellent attention to detail.
  • To be punctual and reliable.
  • The ability to work under pressure and to targets.
  • Good communication skills both written and verbal.

Hours of work:

6am - 2pm rota pattern based on a 37.5 hour week, working 5 days per week between Monday and Sunday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.


Logistics Team Leaders

The Role:

MandM Direct are currently recruiting for a number of full-time, permanent early and late shift Team Leaders to join us at our Moreton-on-Lugg site in Herefordshire.

We're looking for new Team Leaders to join our growing Goods In, Goods Out and Bulk Replenishment teams to successfully lead, manage, motivate and develop their own team of Warehouse Operatives to ensure that they deliver against operational targets on a daily basis.

This is an ideal opportunity for someone interested in developing their career within logistics with a Company who take pride in training and developing our own staff.

What’s in it for you...

  • Bonus scheme and pension
  • A great Company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

What a typical day may look like:

  • Ensuring that all operations targets and deadlines are met or exceeded.
  • Assisting the Supervisor in controlling levels of planned and unplanned absence including participation in return to work meetings.
  • Participating as an active member of the shift team, and to offer suggestions for solving problems, improving efficiency, quality and team working.
  • Ensuring your team fully comply with company Health & Safety policies to ensure we operate in a safe environment.
  • Maintaining positive attitudes and an engaging environment for all team members.
  • Role modelling the standards required to perform warehouse activities correctly.
  • Assisting the Supervisor in co-ordinating any issues within the warehouse.
  • Ensuring the proper and timely completion of all warehouse activities to strict deadlines and quality standards.
  • Monitoring of department KPI results and providing feedback to staff.
  • Start of shift communication briefings, organising daily tasks and targets for the team.

About You:

To be considered you will need -

  • Enthusiasm and with a "can do" attitude with good interpersonal skills.
  • Knowledge and operation of Warehouse Management Systems.
  • The ability to efficiently lead and motivate a small team of colleagues.
  • To be able to demonstrate a high level of attention to detail.
  • To be a team player who is capable of working on their own initiative.
  • Flexibility within the role to be able to learn to supervise in a variety of areas within the warehouse.
  • To be proactive with an eye for problem solving and continuous improvement.
  • To be able to work to tight deadlines.
  • The ability to demonstrate the drive and desire to progress.
  • Exceptional personnel management and communication skills.
  • Knowledge and experience of health and safety controls.
  • Excellent PC skills, particularly Microsoft Office.

Hours of work:

We have both 5.30am - 2pm and 1.45pm - 10.15pm shift rota patterns available based on a 40 hour week, working 5 days per week between Monday and Sunday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.


Warehouse Operative

The Role:

We are looking to fill various full time, permanent vacancies within our Goods In, Goods Out and Returns departments based at our warehouse in Moreton-on-Lugg, Herefordshire.

Successful applicants will need to be enthusiastic team players who are reliable individuals with excellent attention to detail and the desire to develop new skills to help support their team.

What’s in it for you...

  • Bonus scheme and pension
  • A great Company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

Your day-to-day duties and responsibilities will include:

Main duties within the Goods In team are:

  • Receiving deliveries into the warehouse.
  • Counting and checking stock against delivery notes.
  • Palletising stock and transferring to bulk storage using pump trucks.

Main duties within the Goods Out team are:

  • Picking customer orders ensuring correct size and brand of stock item.
  • Loading products on to conveyor system ready for shipment.
  • Problem solving by correcting orders and re-ordering stock.

Main duties within the Returns team are:

  • Opening and checking returned parcels.
  • Processing returned stock.
  • Refunding or replacing items.

About You:

Interested? To be considered you will need:

  • The ability to demonstrate a high level of accuracy.
  • Excellent attention to detail.
  • The ability to work under pressure and to targets.
  • Good communication skills both written and verbal.

Hours of work:

We have both 6am - 2pm and 2pm - 10pm shift rota patterns available based on a 37.5 hour week, working 5 days per week between Monday and Sunday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.


Warehouse Operatives - Temporary

The Role:

We are looking to fill various full time, temporary vacancies within our Goods In, Goods Out, Bulk Replenishment and Returns departments based within our warehouses in Moreton-on-Lugg, Herefordshire.

Successful applicants will need to be enthusiastic team players who are reliable individuals with excellent attention to detail and the desire to develop new skills to help support their team.

Your day-to-day duties and responsibilities will include:

Main duties within the Goods In team are:

  • Receiving deliveries into the warehouse.
  • Counting and checking stock against delivery notes.
  • Palletising stock and transferring to bulk storage using pump trucks.

Main duties within the Goods Out team are:

  • Picking customer orders ensuring correct size and brand of stock item.
  • Loading products on to conveyor system ready for shipment.
  • Problem solving by correcting orders and re-ordering stock.

Main duties within the Returns team are:

  • Opening and checking returned parcels.
  • Processing returned stock.
  • Refunding or replacing items.

Main duties within the Bulk Replenishment team are:

  • Storing stock correctly into various bin locations around the Warehouse.
  • Ensuring stock is safely stored.
  • Operating replenishment and picking trolleys safely (after training).
  • Moving stock between warehouses.
  • Replenishing stock as per task number on RF gun.
  • Replenish returns stock to allocated areas.

About You:

Interested? To be considered you will need:

  • The ability to demonstrate a high level of accuracy.
  • To be physically fit as manual lifting is involved and a lot of labour intensive work.
  • Excellent attention to detail.
  • To be Punctual and reliable.
  • The ability to work under pressure and to targets.
  • Good communication skills both written and verbal.

Hours of work:

We have both 5.30am - 1.30pm and 2pm - 10pm shift rota patterns available based on a 37.5 hour week, working 5 days per week between Monday and Sunday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.


Snack Bar Assistant - Temporary (up to 5 months)

The Role:

We're looking for a friendly, enthusiastic and organised individual who ideally has experience of a customer facing environment to work in our Snack Bar on a temporary basis for up to 5 months based within our warehouse environment at Moreton-on-Lugg, Hereford.

What's in it for you...

  • Competitive salary, bonus scheme and pension
  • A great Company culture
  • Staff shop
  • Your birthday off
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Preparing food and drink as required and to order
  • Maintaining stock rotation to ensure minimal wastage
  • Maintaining a clean, tidy and hygienic food environment
  • Serving customers in an efficient manner in line with set departmental break times
  • Serving customers in an efficient manner in line with set departmental break times
  • Taking payment, use of till and cashing up at the end of shift.

The ideal candidate should be able to demonstrate:

  • Excellent customer service
  • Good communication skills
  • A friendly and calm disposition
  • Self-motivation and the ability to use their own initiative.

You will be required to hold a clean, full UK driving licence. A current level 2 food hygiene certificate is desirable but not essential. Full on the job training will be given.

Hours of work:

You will be required to work 37.5 hours, 5 days per week on a fixed rota between 2.00pm and 10.00pm.

If you are interested, please apply in writing with your CV to recruitment@mandmdirect.com.

Stylist

The Role:

We’re looking for someone to work within our Creative team to assist in providing content imaging via briefs to assist in the creation of stories for our social media platforms.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Assisting with content and images for our social media platforms
  • Keeping up to date with the latest seasonal trends
  • Assisting with on set styling, and prepping of outfits, ensuring all products reflect the MandM Direct Customer appeal
  • Learning onset standards and styling techniques (to include still life, on model and mannequin basics)
  • Developing an eye for visual composition and proportion
  • Working efficiently within the studio team ensuring effective communication
  • Providing administrative support to the Studio Manager to sure smooth operation within the photography studios
  • Booking models and organising photo shoots in the absence of the Studio Manager
  • Maintaining an organised, ordered photo studio.

About You:

Interested? To be considered you will need to be:

  • Proactive and ability to show initiative
  • Excellent work ethic
  • Strong organisational and communication skills with exceptional attention to detail.
  • Good time management with the ability to achieve daily and weekly deadlines
  • Strong commercial awareness and knowledge of the retail and/or e-Comm industry
  • Passionate and enthusiastic for the brand and product.

Desirable Skills:

  • Previous experience within a photo studio environment
  • Previous photography experience

Hours of work:

9.00am - 5.00pm, Monday - Friday.

To apply for the above position, please send your CV and full covering letter to Recruitment@mandmdirect.com.


CRM Executive

The Role:

As CRM Executive, you will work with a team of CRM Executives and support the creation, delivery and analysis of daily emails and automated programmes in the UK and International markets. You will work closely with the CRM Manager and Data Analysts to develop a clear targeting strategy for each market of responsibility, using campaign results to shape and optimise future communications.

This opportunity is ideal for a recent graduate in Digital Marketing or similar field looking to gain experience in a forward thinking global online business.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Developing engaging, impactful and personalised email campaigns that drive retention and loyalty to meet team KPIs
  • Responsibility of the timely production and communication of email briefs to our in-house Creative team, including copy and creative requirements for channels of responsibility
  • Responsibility of the day to day coordination of email communications for channels of responsibility, from briefing through to creative liaison and sign off
  • Testing, proofing and sign off of emails for the UK and International channels ensuring that prices, products and language is correct and on brand
  • Ensuring that best practice email design is always used to ensure maximum optimisation and deliverability
  • Working closely with the Trading team to understand UK and International trends within the retail space and adapt emails to reflect the marketplace and customer demand for each channel within the Email Plan, with the support of the Senior CRM Executive and CRM Manager
  • Work closely with social and digital teams to synergize CRM with other online marketing activity taking place within the business
  • Reporting and analysis on email performance for channels of responsibility using our CRM Platform and varying Analytics tools to help influence the future email campaign approach to increase customer spend and loyalty

About You:
Interested? To be considered you will need to have:

  • Excellent communication skills and a team player
  • Highly organised with good project management skills - must have the ability to manage and deliver several campaigns at the same time, sometimes with a short turn-around time
  • Attention to detail and accuracy, with excellent grammatical skills
  • The ability to work under pressure, driven by hitting targets and responsive to real-time results
  • A proactive, enthusiastic and ‘can-do’ attitude
  • Strong interpersonal skills and confidence when dealing with internal and external colleagues
  • Knowledge of Google Analytics and/or other reporting tools desirable but not essential

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.


Customer Segmentation Manager

The Role:

The Customer Segmentation Manager will be an integral part of the wider Customer team - working to create timely, relevant and revenue generative global multi-channel marketing campaigns. The Customer Segmentation Manager, supported by a team of Customer Segmentation Executives, is responsible for the sound segmentation of our customer database and the efficient creation and provision of marketing campaign lists and resultant communications scheduling.

Ultimately, they take operational ownership of the execution, testing, analysis and performance of our data-driven retention marketing in conjunction with the CRM Manager.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Working in close collaboration with the CRM Manager to formulate the global email marketing plan, always seeking to maximise the relevance for our customers.
  • Oversight of the on-time scheduling of our email sends ensuring they arrive at the right time on the right day for optimal impact - line management of two segmentation executives to meet this.
  • Devises and implements the email segmentation strategy and plan, optimising the open rate, effective rate, and conversion rate.
  • Leading overall reporting and analysis of our CRM activity via our ESP, Google Analytics, Big Query and Looker - includes monitoring the success of our test, control and learn programme.
  • Owning the relationship with our Email Service Provider, being the Business Lead for our shared data schema - adding and removing fields as relevant.
  • Ensuring that we are developing our data strategy to future proof campaigns and build data literacy amongst the wider Customer team.
  • Providing data for connected digital campaigns across search, display and social.
  • Managing transactional and service emails in conjunction with internal IT teams.
  • Maintaining a second to none understanding of our customers base their requirements and how best to meet them through our communications.
  • Leading the way in growing a data-driven culture within the customer team and wider business by maintaining a passionate understanding of the latest developments in data analytics, management and governance.
  • Collaborating with our Customer Service team to ensure that all GDPR requirements are met and adhered to in relation to our marketing communications and that any customer queries are dealt with efficiently and in the strictest confidence.
  • Responsibility for the business relationship with HMPS, seeking innovative ways to deliver against revenue and profit targets and drive efficiency.

About You:
Interested? To be considered you will need to have:

  • Experience of managing large volumes of customer data and resultant segmentation strategies in a fast-paced retail environment, preferably with an eCommerce focus.
  • Demonstrable experience of working with enterprise-level Email Service Providers and CDPs e.g., Redeye, Emarsys, IBM WCA, Bluecore, Exponea, Optimove.
  • Strong working knowledge of relational databases for marketing use - any experience with SQL, Google Big Query/Google Cloud, Microsoft Dynamics is a plus.
  • Experience of online analytics - Google Analytics preferred.
  • A working understanding and appreciation of the GDPR, data integrity, security and all-round consumer rights protection.
  • A natural servant leader who enjoys balancing leading by example with effective delegation (previous line management experience not absolutely essential)
  • Highly organised with good project management skills - must have the ability to manage multiple projects at the same time.
  • A naturally curious individual who enjoys problem-solving and has the ability to work under pressure, driven by hitting targets and responsive to real-time results.
  • Attention to detail and accuracy, with excellent grammatical skills.
  • A proactive, enthusiastic and ‘can-do’ attitude.
  • Strong interpersonal skills and confidence when dealing with internal and external colleagues.

Desirable Skills:

  • Strong (BA/BSC and above) academic background in a quantitative subject and/or business field.
  • Intermediate (or above!) SQL skills.
  • Line management experience.
  • An understanding of the latest developments in cloud architecture and data science, particularly for marketing purposes - an understanding of APIs and the ability to code in Python or R highly desirable.

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.