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Why work at MandM Direct?

We're passionate about what we do, from the email in your inbox to the package that lands on your doormat, we pride ourselves on creating excitement for everyone that shops with us. We've got an amazing following of loyal customers who've been discovering our secret for over 30 years.

Our success is down to our commitment to deliver the best possible customer experience by seeking out the biggest brands at the lowest prices, clear communications in our emails and catalogues, fast and efficient delivery to their door and our award winning customer service - it's an exciting business and one in which everybody plays an important part.

We employee over 500 staff across our two sites situated in the beautiful county of Herefordshire, close to the Welsh border. Our Head Office is based in Leominster and our Distribution Centre in Moreton-on-Lugg.

QA Analyst (UI)

We are looking to recruit a QA Analyst to join our IT Development team. Reporting to the Senior QA Analyst, you will be responsible for UI elements of the website ensuring a consistently high level of quality and testing code and content. Working alongside BA's, technical leads and testers to create and review stories and features.

Main duties will include:

  • Testing and improving the website and web content by ensuring we have 100% automated test coverage
  • Collaborating with the e-Commerce team to optimise the website and improve usability throughout the customer journey
  • Ensuring that QA UI standards and principles are followed by performing peer reviews of the tests and acceptance criteria
  • Improving the QA of the website and identify any functional, technical or performance problems providing suggestions for improvements
  • Following best practices and standards for accessibility and cross-browser compatibility
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Ensuring progress is measured and reported in a timely fashion
  • Keeping up-to-date on emerging technologies
  • Improving, sharing and retaining critical in-depth knowledge of the systems developed and maintained by MandM, such as the Website and all supporting services.

Skills and knowledge required:

  • Demonstrable expertise in devising then executing QA processes, tools and techniques Expertise in the use of automated test tools including load, stress and performance testing plus script automation
  • Experience of retail, preferably e-Commerce and/or multi-channel and an understanding of the technologies and associated issues in this environment
  • Experience of working within different development methodologies incl. Agile, waterfall etc. and the role that testing plays in each of them
  • Familiarity with browser testing and debugging
  • Demonstrates comfort with ambiguity and an entrepreneurial style, not afraid to challenge to ensure quality delivery
  • Flexible in approach and neither dogmatic nor bureaucratic when deploying QA disciplines into an inexperienced business
  • Highly numerate and literate, with the ability to produce top quality written specifications and strategy and implementation communication
  • Able to meet tight deadlines and remain calm under pressure
  • Experience of testing in a cloud infrastructure preferably using Google Cloud Services would be desirable.

Developer

We are looking to recruit a Developer to join our IT Development team. Reporting to the Head of Development, you will be responsible for developing website and services ensuring a consistently high level of quality. You will be involved with the technical design and will work within a development team.

Main duties will include:

  • Developing and improving the website and services code base, either from scratch or by adapting existing code and graphics to meet business requirements
  • Improving the quality of the code by analysing of the structure ensuring we have 100% unit test coverage on all JavaScript
  • Ensuring that coding standards and principles are followed by performing peer reviews of the code and content changes
  • To ensure the features developed are produced to the highest possible quality in the fastest possible time and no less
  • Remaining up-to-date on emerging technologies
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Improving the website and identify any functional, technical or performance problems providing suggestions for improvements and coding them.

Skills and knowledge required:

  • Demonstrable expertise developing websites and services using the full Software Development Life Cycle
  • Experience developing with .NET, C# and API’s
  • Experience developing services and web applications
  • Experience developing in a cloud environment preferably using the Google Cloud Platform
  • Very strong attention to detail
  • Confident and works well as a team member
  • Enthusiastic, adaptable and always think outside the box to achieve our vision
  • Analytical in approach, tenacious and driven by results
  • Highly numerate and literate, with the ability to produce top quality written specifications and strategy and implementation communication
  • Proactive and highly organised, with strong time management and planning skills
  • Able to meet tight deadlines and remain calm under pressure

Systems Business Analyst

An excellent opportunity has arisen for an experienced and driven Systems Business Analyst. The successful candidate will be responsible for analysing how well current software, systems and processes fit business needs. You will document existing systems and processes and identify opportunities to adapt and enhance them, with the aim of improving business efficiency and productivity.

Main duties will include:

  • Reviewing, analysing and documenting organisational systems and processes to aid understanding
  • Identifying system and process problems by conferring with clients; evaluating procedures and processes
  • Translating business requirements into functional specifications and collaborate in the production of design documentation
  • Having the ability to dig into the details of how a requirement might actually be implemented in code or process, going to a lower level of detail than a Business Analyst
  • Promoting MVP principles to ensure requirements deliver what the business needs, managing scope creep to minimise spend and maximise benefits
  • Ensuring that Non-functional requirements such as Security, Scalability, Resilience and Usability are considered as part of business requirements.

The ideal candidate will be a clear and effective communicator who is able to achieve an excellent level of customer satisfaction. A ‘can do’ approach with a strong focus on team-working is essential.

Skills and knowledge required:

  • Previous experience in business process improvement and a strong technical and analytical skill set are essential
  • Process improvement, six-sigma, lean processing experience; a general interest in the way organisational systems and processes work and can be improved
  • Excellent communicator, able to comprehend and translate technical or complex issues clearly to meet the competency level of the audience
  • Excellent interpersonal and stakeholder management skills with the ability to manage expectations and explain technical detail.

Experience in some of the following technologies would be desirable but not essential:

Experience with data warehousing and security e.g. Big data, General Data Protection Regulation (GDPR) is desirable. Previous experience within an Agile or Cloud environment.


DevOps DBA

We are looking to recruit a DevOps DBA to join our IT services team. The main responsibilities for this role are the proactive management of Relational, NoSQL and object data storage platforms, ensuring data platforms remain available, performant and secure at all times. Working in an Agile operations team, the DBA works on a varied mix of strategic objectives, from supporting internal development teams throughout all phases of change lifecycle, providing reactive operations focussed support, to delivering your own DBA focussed strategic roadmap.

Main duties will include:

  • Defining of hardware and cloud infrastructure requirements, undertaking research and development within the project life cycle, undertaking technical analysis and producing designs
  • Installing and upgrading database servers and application tools in line with vendor recommendations and best practices
  • Ongoing analysis and tuning of system configuration and resource allocation, promoting responsive data systems, ensuring operational running costs remain lean
  • Continual improvement in data system provision, backup and recovery, using scripting and automation techniques
  • Persistent improvement of housekeeping/maintenance routines, promoting efficient and stable data systems
  • Focusing on regular and repetitive improvements in security processes and procedures, protecting company data and systems
  • Continuous research, development and experimentation of new database technologies and techniques
  • Collaborative team working with operations colleagues, IT department, stakeholders, product owners, company employees and 3rd parties.

Skills and knowledge required:

  • Experience of working with Microsoft SQL 2005, 2008, 2012, 2016
  • Advanced experience and knowledge of T-SQL
  • Experience working with SSRS, SSAS and SSIS, SQL Server clustering and AlwaysOn
  • Hands-on experience with data replication techniques, disaster recovery and business continuity
  • Working with Agile, development teams and 3rd parties
  • Experience and knowledge of MySQL, NoSQL
  • Working with data stores, understanding processes of managing data and metadata in a production environment.

Developer (UI)

We are looking to recruit a Developer to join our IT Development team. Reporting to the Head of Development, you will be responsible for the UI elements of the website ensuring a consistently high level of quality. You will be involved with the technical design and will work with an experienced development team.

Main duties will include:

  • Developing and improving the website code base and content, adhering to responsive web design patterns and ensuring high quality graphic standards and brand consistency.
  • Collaborating with the e-Commerce team to optimise the website and improve usability throughout the customer journey
  • Improving the quality of the code by analysing the structure ensuring we have 100% unit test coverage on all JavaScript
  • Following best practices and standards for accessibility and cross-browser compatibility
  • Performing peer reviews of code changes and adhere to IT Principles and Standards
  • Ensuring the features developed are produced to the highest possible quality in the fastest possible time and no less
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Keeping up-to-date on emerging technologies
  • Improving the website and identify any functional, technical or performance problems providing suggestions for improvements and coding them.

Skills and knowledge required:

  • Experience using CSS, Bootstrap, HTML, HTML5, JavaScript, jQuery, Knockout, Angular, .Net, C# and WebAPI’s
  • Familiarity with browser testing and debugging
  • Very strong attention to detail
  • Confident and works well as a team member
  • Enthusiastic, adaptable and always thinking outside the box to achieve our vision
  • Analytical in approach, tenacious and driven by results
  • Highly numerate and literate, with the ability to produce top quality written specifications
  • Proactive and highly organised, with strong time management and planning skills
  • Experience of working in an Agile Development Team including TDD and BDD methodologies and Test Automation would be desirable.


Location and hours for all IT vacancies are: Monday to Friday, 9.00am to 5.00pm, based at our head office in Leominster, Herefordshire.

Hours of work and location: 9.00am - 5.00pm, Monday - Friday, based at our head office in Leominster, Herefordshire.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

Click here to apply *

* Please attach your CV and covering letter.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

Harvey Nash have been appointed as our Recruitment Partner for all IT positions. By applying for one of these roles you understand and agree that the information and personal details you provide will be passed on to Harvey Nash plc and used in line with their Privacy Statement - http://harveynash.com/group/legal.asp.

Temporary Contact Centre Operator

We have a number of temporary opportunities for adaptable and customer focussed individuals to join our current Contact Centre team over our busy peak period. The primary focus of this role is to provide a professional service to our UK customers working across all administration functions.

Main duties will include:

  • Answering all customer service calls in a professional manner according to Company policy
  • Ensuring all customer interactions are recorded accurately on our customer database
  • Responding to emails from customers in a professional and timely manner
  • Retrieving delivery information from courier websites and communicate this to customers avoiding company jargon
  • Raising trace enquiries relating to delivery information in accordance with individual couriers guidelines
  • Carrying out duties as instructed in a professional manner and achieving individual KPI’s as set by Management.

Skills and knowledge required:

  • Good standard of English - both written and verbal
  • Excellent telephone manner
  • Proficient keyboard entry skills
  • Ability to communicate well at all levels
  • Assertive, confident and able to challenge established ways of working
  • Proactive, organised and able to work under pressure using own initiative.

Hours of work:

9am – 7pm Monday to Friday, 9am – 5pm Saturday, 10am – 4pm Sunday, 4 days per week on a rota basis (Working 1 weekend in 3).


To apply, please request an application form by calling 01568 619559 or by emailing jobvacancies@mandmdirect.com.


CRM Executive

Maternity cover - up to 12 months

We are seeking a motivated individual with a keen interest in Customer Relationship Management (CRM) to join the Customer team. The successful candidate will be working alongside an experienced team to assist with implementing global multi-channel campaigns predominately through email and the website. Working within a team of CRM Executives and the Marketing Insight team, you will develop a clear targeting strategy, using campaign results to shape activity moving forward.

Main duties will include:

  • Developing engaging, impactful and personalised campaigns that drive retention and loyalty to meet team KPIs
  • Day-to-day management of all mens fashion customer communications, ensuring all mailings are delivered correctly, promptly and on time to deliver maximum sales and repeat purchases
  • Briefing, testing and scheduling email campaigns to the Irish market, with support from the CRM Manager
  • Proofing and testing the email creative ready for sign off. Ensuring any amends are forwarded to the relevant teams for amends and re-tested
  • Reporting and analysing email performance on individually owned email marketing campaigns
  • Producing, adapting and improving email templates to support the email plan
  • Maintaining and developing first and second order programmes for all channels in line with KPIs
  • Dispatching the emails and monitoring each send’s delivery, open and click through rates.

Candidates must have good project management skills with the ability to manage several campaigns at the same time. Excellent keyboard skills and a good knowledge of Microsoft packages are essential.

Hours of work and location: 9.00am - 5.00pm, Monday - Friday, based at our head office in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


Temporary Contact Centre Operator

We have a number of temporary opportunities for adaptable and customer focussed individuals to join our current Contact Centre team over our busy peak period. The primary focus of this role is to provide a professional service to our UK customers working across all administration functions.

Main duties will include:

  • Answering all customer service calls in a professional manner according to Company policy
  • Ensuring all customer interactions are recorded accurately on our customer database
  • Responding to emails from customers in a professional and timely manner
  • Retrieving delivery information from courier websites and communicate this to customers avoiding company jargon
  • Raising trace enquiries relating to delivery information in accordance with individual couriers guidelines
  • Carrying out duties as instructed in a professional manner and achieving individual KPI’s as set by Management.

Skills and knowledge required:

  • Good standard of English - both written and verbal
  • Excellent telephone manner
  • Proficient keyboard entry skills
  • Ability to communicate well at all levels
  • Assertive, confident and able to challenge established ways of working
  • Proactive, organised and able to work under pressure using own initiative.

Hours of work:

9am – 7pm Monday to Friday, 9am – 5pm Saturday, 10am – 4pm Sunday, 4 days per week on a rota basis (Working 1 weekend in 3).


To apply, please request an application form by calling 01568 619559 or by emailing jobvacancies@mandmdirect.com.


CRM Executive

Maternity cover - up to 12 months

We are seeking a motivated individual with a keen interest in Customer Relationship Management (CRM) to join the Customer team. The successful candidate will be working alongside an experienced team to assist with implementing global multi-channel campaigns predominately through email and the website. Working within a team of CRM Executives and the Marketing Insight team, you will develop a clear targeting strategy, using campaign results to shape activity moving forward.

Main duties will include:

  • Developing engaging, impactful and personalised campaigns that drive retention and loyalty to meet team KPIs
  • Day-to-day management of all mens fashion customer communications, ensuring all mailings are delivered correctly, promptly and on time to deliver maximum sales and repeat purchases
  • Briefing, testing and scheduling email campaigns to the Irish market, with support from the CRM Manager
  • Proofing and testing the email creative ready for sign off. Ensuring any amends are forwarded to the relevant teams for amends and re-tested
  • Reporting and analysing email performance on individually owned email marketing campaigns
  • Producing, adapting and improving email templates to support the email plan
  • Maintaining and developing first and second order programmes for all channels in line with KPIs
  • Dispatching the emails and monitoring each send’s delivery, open and click through rates.

Candidates must have good project management skills with the ability to manage several campaigns at the same time. Excellent keyboard skills and a good knowledge of Microsoft packages are essential.

Hours of work and location: 9.00am - 5.00pm, Monday - Friday, based at our head office in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

There are currently no vacancies in any of our departments.

Buy now, return after Christmas
Buy now, return after Christmas