Why work at MandM Direct?

We're passionate about what we do, from the email in your inbox to the package that lands on your doormat, we pride ourselves on creating excitement for everyone that shops with us. We've got an amazing following of loyal customers who've been discovering our secret for over 30 years.

Our success is down to our commitment to deliver the best possible customer experience by seeking out the biggest brands at the lowest prices, clear communications in our emails, fast and efficient delivery to their door and our award winning customer service - it's an exciting business and one in which everybody plays an important part.

We employee over 500 staff across our two sites situated in the beautiful county of Herefordshire, close to the Welsh border. Our Head Office is based in Leominster and our Distribution Centre in Moreton-on-Lugg.

Product Merchandiser

The Role:

We are looking to recruit a Product Merchandiser to join our Merchandising team. Reporting to the Merchandising Manager, the primary focus of this role is to optimise product selection and placement onsite and across all other marketing channels including email and social as required.

As part of the role you will also be responsible for analysing customer behaviour, interaction and product engagement to gain actionable insights that will drive improvements in key merchandising metrics.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Ensuring optimal product placement and visibility online across all channels
  • Making relevant, commercial product selections for homepage, email, social and all other marketing campaigns, ensuring offer is representative of the season and the overall stock offer
  • Creating and maintaining online product campaigns
  • Ensuring all PLPs have relevant facets in the optimal order
  • Managing and optimising banner campaigns across Product Lister Pages and Product Detail Pages
  • Monitoring, maintaining and optimising online up-sell and cross-sell opportunities
  • Assigning product style categorisations wherever applicable.

About You:
Interested? To be considered you will need to have:

  • Previous experience in e-Commerce
  • Good communication and organisational skills
  • A high level of attention to detail
  • Strong ability to prioritise workloads and work to tight deadlines
  • A high degree of commercial awareness
  • Proactivity, resilience and the ability to work using own initiative.

A degree level qualification or knowledge of online Merchandising, preferably sports or fashion based would be advantageous.

Hours of work:

This is a permanent position, working Monday to Friday, 9.00am to 5.00pm.

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com


QA Analyst

The Role:

We have brand new exciting opportunity within our IT department for a QA Analyst to work within our expanding delivery team. Main responsibilities will include the QA of the website and Services ensuring a consistently high level of code quality.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Testing and improving the code by ensuring we have 100% test coverage and no code hot spots
  • Ensuring that QA standards and principles are followed by performing peer reviews of the tests and acceptance criteria
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Improving the QA of the website and identify any functional, technical or performance problems providing suggestions for improvements
  • Improving, sharing and retaining critical in-depth knowledge of the systems developed and maintained by MandM, such as the Website and all supporting services
  • Ensuring progress is measured and reported in a timely fashion

About You:
Interested? To be considered you will need to have:

  • Demonstrable expertise in devising then executing QA processes, tools and techniques
  • Some expertise in the use of automated test tools including load, stress and performance testing plus script automation
  • Experience of retail, preferably e-Commerce and/or multi-channel and an understanding of the technologies and associated issues in this environment
  • Some experience of working within different development methodologies incl. Agile, waterfall etc. and the role that testing plays in each of them
  • A track record of over-seeing successful software deployments
  • Demonstrable comfort with ambiguity and an entrepreneurial style, not afraid to challenge to ensure quality delivery
  • A high level of numeracy and literacy, with the ability to produce top quality written specifications, strategy and implementation communication
  • The ability to meet tight deadlines and remain calm under pressure.

Ideal candidates would demonstrate an interest and curiosity in new technologies, methodologies, best practices, self-development, and open-mindedness and would be self-motivated showing a personal responsibility for tasks and like working on a variety of projects.

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.


Helpdesk Analyst

The Role:

We are seeking a motivated individual with an ambition to build a career in IT to join the Helpdesk team. The successful candidate will be working alongside a team of experienced Helpdesk Analysts to provide 1st line IT support to all IT users within the business.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Main duties will include:

  • Answering Helpdesk support calls, providing 1st line support during normal business hours and participating in an out of hours support service
  • Liaising with customers and 3rd parties, as and when required, to resolve problems and queries
  • Managing support requests coming into the department, engaging with internal support teams, ensuring that the service delivered is within agreed service levels
  • Analysing support requests and participate in creating/improving Helpdesk 1st response processes and procedures
  • Creating and maintaining relevant team documentation, work instructions, FAQ’s and support guides
  • Working closely with internal users to identify support or change requirements, where appropriate recommend possible solutions, for systems within your remit
  • Ensuring Helpdesk performance is measured and reported in a timely fashion via agreed departmental processes.

The ideal candidate will be a clear and effective communicator who is able to achieve an excellent level of customer satisfaction. A ‘can do’ approach with a strong focus on team-working is essential.

Other skills/expertise that would be beneficial:

  • Ideally expertise in the provision of 1st line IT support services
  • Experience of working in a call logging system environment
  • Relevant IT qualifications
  • Experience in PC hardware and software maintenance and upgrades
  • A basic understanding of the technology components (application and infrastructure) utilised in an e-Commerce environment.

Hours of work:

37.5 hours per week, this will be on a rota to cover key business hours between 8am and 5.30pm Monday to Friday, however hours will be extended throughout peak trading periods. Applicants will be expected to provide out of hours emergency cover on a rota basis after the successful completion of a probationary period.

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com.


Developer

The Role:

We have a new opportunity within our IT department for a Developer to work within our expanding development team. Main responsibilities will be for developing website, applications and supporting services ensuring a consistently high level of quality.

Working within a development scrum team you will be developing new code and maintaining existing code ensuring that standards and principles are followed. You will be involved in the technical design of solutions and will pair program where appropriate in order to improve your capability.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Understanding the agile ceremonies with the ability to perform good and accurate estimation of work items/story pointing
  • Refining for estimates and acceptance criteria
  • Demonstrating development and mentoring of colleagues and monitoring their development and helping wherever necessary
  • Assisting with identifying and communicating training and development needs
  • Remaining approachable at all times and always happy to help colleagues with issues
  • Demonstrating an intermediate level of communication, clearly and accurately (written/verbal) with business stakeholders/Product Owners/users, customers and suppliers. Actively communicating at all levels using the appropriate media.
  • Ensuring that development standards and principles are followed
  • Keeping up to date with knowledge of all development processes including industry standard branching/merging strategies, software development lifecycles and the principles around configuration, encryption and security
  • Performing peer reviews on code to ensure that development and security principles are followed.

About You:
Interested? To be considered you will need to have:

  • Commercial experience in the full SDLC developing web-based solutions (Inc. applications and supporting services)
  • Experience in asynchronous processing, multi-threaded execution and scaling software
  • Experience using TDD and BDD and developing with up to 100% unit test coverage
  • An awareness of schemas for relational database or object stores and understands when to use each
  • Some experience with mocked or stubbed services
  • Very strong attention to detail
  • Good knowledge of automation and the CI/CD process and consider operational requirements when developing solutions
  • Knowledge of encryption within .NET and the ability to understand when and why we use it
  • The ability to develop using most of the following technologies:-
    • CSS, HTML and JavaScript to create and maintain a website
    • C# with MVC5, ASP.Net, Windows Applications or Windows Services
    • C# with Entity Framework, LINQ, MSMQ and integration with Stored Procedures
    • C# to create professional API's (WebAPI) following API standards
    • Microsoft SQL Server
    • NoSQL Database like MongoDB, Googles Datastore, Redis and Spanner

Ideal candidates would demonstrate an interest and curiosity in new technologies, methodologies, best practices, self-development, and open-mindedness and would be self-motivated showing a personal responsibility for tasks and like working on a variety of projects.

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.


Senior QA Analyst

The Role:

We have an exciting opportunity within our IT department for a Senior QA Analyst to work within our delivery team. You will be responsible for improving QA, working alongside Business Analysts, technical leads and testers to create and review tests and acceptance criteria.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Ensuring the technical direction of the QA team in liaison with the Lead QA ensuring that the team are aware of the importance of principles of good software design and development
  • Improving the quality of the code by ensuring we have 100% test coverage and no code hot spots
  • Ensuring that QA standards and principles are followed by performing peer reviews of the tests and acceptance criteria
  • Developing and mentoring the QA community including one to one mentoring where necessary
  • Ensuring the features developed by the team are produced to the highest possible quality in the fastest possible time and no less, so that we are able to continue to do so in the future
  • Improving the QA of the website and identify any functional, technical or performance problems providing suggestions for improvements
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Improving, sharing and retaining critical in-depth knowledge of the systems developed and maintained by MandM, such as the Website and all supporting services.

About You:
Interested? To be considered you will need to have:

  • Demonstrable expertise in devising then executing Agile QA processes, tools and techniques
  • Expertise in the use of automated test tools including load, stress and performance testing plus script automation
  • Experience of testing in a cloud infrastructure preferably using Google Cloud Services
  • Experience of retail, preferably e-Commerce and/or multi-channel and an understanding of the technologies and associated issues in this environment
  • The ability to meet tight deadlines and remain calm under pressure
  • Proactivity and be highly organised, with strong time management and planning skills
  • A track record of over-seeing successful software deployments
  • A flexible approach and neither dogmatic nor bureaucratic when deploying QA disciplines into an inexperienced business
  • An analytical approach, tenacious and be driven by results.

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.


Business Analyst

The Role:

We have an exciting opportunity within our IT department for a Business Analyst to provide a full lifecycle business analysis function to the organisation, bridging the gap between business and technology.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Providing full lifecycle analysis to the organisation, whether this is initial analysis at an Epic level, as part of an agile team at User Story level or any other business change
  • Provision and continuous improvement of business requirements specification (functional and non-functional) through effective elicitation, documentation, refinement and communication to enable successful delivery of business change
  • Provision of high quality Epics and User Stories with Acceptance Criteria, written in a structured manner that will allow delivery of a viable business product
  • Promoting MVP principles to ensure requirements deliver what the business needs, managing scope creep to minimise spend and maximise benefits
  • Ensuring that Non-functional requirements such as Security, Scalability, Resilience and Usability are considered as part of business requirements
  • Developing highly effective relationships with stakeholders at all levels in the organisation to understand vision and deliver the optimal solution; be the conduit between the customer and the delivery teams
  • Contributing to the definition and continuous improvement of Business Analysis best practice, including self-development, to maximise effectiveness and productivity
  • An advocate of the implementation, governance and continuous improvement of the business roadmap and agile delivery processes.

About You:
Interested? To be considered you will need to have:

  • Previous experience working in a business analysis function, bringing diverse knowledge and understanding
  • Excellent analysis and problem solving skills
  • Good business acumen and situational awareness
  • Exceptional drive and tenacity to get things done and deliver business value
  • Excellent communication, able to comprehend and translate technical or complex issues clearly to meet the competency level of the audience
  • Assertiveness and confidence with a natural ability to facilitate conflict resolution but make tough decisions when required
  • The ability to command respect and be considered credible
  • Actively been involved in agile thought leadership and communities, looking for ways to improve and evolve current practice
  • Consistently demonstrated integrity and high work standards.

Experience of working within an agile methodology with Jira and Confluence would be desirable.

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.


Agile Project Manager

The Role:

We have a new and exciting opportunity within our IT department for an Agile Project Manager. The successful candidate will be Responsible for managing high profile, enterprise-level projects using Agile principles, ensuring projects are appropriately planned, organised, led and reported to meet objectives on time and on budget.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Using Agile development principles to deliver enterprise-level projects with an appropriate level of planning and governance that provides the right balance of agility and predictability
  • Managing several concurrent, high profile projects using Agile principles that may cross multiple business units and 3rd party providers. Ensuring projects are appropriately planned, organised, lead and reported to meet objectives on time and on budget
  • Leading and motivating the Scrum teams assigned to your projects, to deliver against their commitments and remove blockers to the project.
  • Encouraging sustainable high performance and quality, ensuring all agile ceremonies run smoothly and have a productive outcome and impediments are removed
  • Empowering the Agile project teams so that they are fully engaged in the project and understand the business goals and objectives
  • Managing sponsor and stakeholder expectations of project deliverables. Defining, managing and delivering project communications, including progress updates and steering groups
  • Driving the practice of minimal viable product (MVP), ensuring the core features of change are identified and prioritised to deliver early business value.
  • Working with the Architecture and Design authorities to ensure that solutions stay within the scope of the project and MVP is always considered
  • Managing the people side of change by increasing stakeholder engagement, involvement and adoption to minimise resistance
  • Working with the PMO to define, manage and implement a well-defined project governance process that allows teams to work agile but with the appropriate level of governance to ensure project delivery.

About You:
Interested? To be considered you will need to have:

  • A solid understanding of the software development lifecycle and practices, as well as expert knowledge of Agile and traditional project management principles and practices and when best to apply them
  • Strong and diverse experience of delivering multi-discipline business and technology projects using agile methodologies
  • Experience of leading multi-function project teams including business and technology SME’s. Strong leadership, facilitation and coaching skills
  • Proven working knowledge of Agile practices, values and principles
  • Experience of change management principles, methodologies and tools with a solid understanding of how people go through change and the change curve
  • Good level of technical understanding to provide credible leadership to the development community and to be able to accurately and objectively evaluate complex project risks and issues
  • Excellent communication skills, able to comprehend and translate technical or complex issues clearly to meet the competency level of the audience.

Experience of working within an agile methodology with Jira and Confluence would be desirable.

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.


Contact Centre Operators - Temporary

The Role:

We have a number of temporary opportunities at our Head Office in Leominster, for adaptable and customer focussed individuals to join our customer service team over our busy peak period. The primary focus of this role is to provide a professional service to our UK customers working across all administration functions, answering all customer service calls and emails in a professional manner.

About You:
Interested? To be considered you will need to have:

  • A good standard of English - both written and verbal
  • An excellent telephone manner
  • Proficient keyboard entry skills
  • The ability to communicate well at all levels

Hours of work: 9am – 7pm Monday to Friday, 9am – 5pm Saturday, 10am – 4pm Sunday, 4 days per week on a rota basis (working 1 weekend in 3).

Hourly Rate: We offer the competitive hourly rate of £8.39 for 18 years +.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com


Warehouse Operatives - Temporary

We are currently seeking reliable staff to join our warehouse teams for the Christmas period.

We have full time, temporary positions available working 37.5 hours per week – immediate starts!

Available Shifts:

5.30am – 1.30pm, Monday to Sunday, 5 days per week on a rota basis

or

2pm – 10pm Monday to Sunday, 5 days per week on a rota basis

The Roles:

Based at Moreton-on-Lugg, Hereford, you will be picking and packing customer orders, counting, labelling and replenishing stock and processing customer returns.

You:

If you are available for full time hours, are looking to earn some money for Christmas and are happy working to targets in a busy warehouse environment then we would like to hear from you.

Rate of Pay:

£8.00 - £10.00 per hour

If you can’t commit to full time hours, we also have casual positions available.

To apply, please email your CV to jobvacancies@mandmdirect.com.


Facilities Operatives

We are looking for trustworthy, self-motivated and hardworking individuals to join the SHEF team in the position of Facilities Operative.

Working as part of a small facilities team, you will be responsible for maintaining health and hygiene standards within all warehouses at Moreton on Lugg.

Main duties will include:

  • Daily cleanliness and property care within the warehouse environment
  • Support with basic maintenance of buildings and equipment
  • Operation of 'ride on' floor sweeper and washer
  • Clearing of waste from around the warehouse and various rest areas
  • Assisting with the baling of cardboard
  • Assisting with external duties such as de-icing footpaths during inclement weather.

Prospective candidates should:

  • Display a flexible approach
  • Be able to demonstrate working to instruction and procedures as well as using own initiative where necessary
  • Be reliable and happy to work individually and at times as a 'lone worker'
  • Hold a full UK driving licence. Category B is desirable but not essential.

Location and hours of work:

This is a permanent position working 37.5 hours per week, over a 7 day rota, 8am to 4pm.

You will be required to work in all of our warehouses at Moreton on Lugg.

If you would like to apply, please send your current CV and covering letter to the HR Department or email to jobvacancies@mandmdirect.com.


Digital Designer

The Role:

We’re looking for a Digital Designer to work as part of our fast growing Creative team. Reporting to the Digital Design Manager you’ll be assisting in producing creative whilst also supporting marketing activities for MandM Direct.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Producing design work that adheres to MandM Direct’s brand identity
  • Designing and coding customer facing site content such as homepages and landing pages
  • Providing creative for the MandM Direct social media sites, affiliates and google
  • Designing and coding customer facing emails, including marketing, transactional and onsite
  • Producing print design work when required, such as for catalogues and PR material
  • Working to timeframes specified in creative briefs, ensuring that deadlines are met
  • Ensuring graphics folders are logically organised and kept tidy on all relevant drives
  • Driving to improve the site’s usability and accessibility.

About You:

Interested? To be considered you will need to be:

  • Experienced in working within a commercial design role
  • Proficient in Adobe Creative Cloud; primarily Photoshop, Dreamweaver, Illustrator and InDesign
  • Able to produce commercially orientated design that is customer focused with a good eye for detail
  • Organised and aware of deadlines, and can work to short notice or under pressure
  • Excellent with written and verbal communication skills
  • Able to work as part of a team and be able to communicate well with both technical and editorial staff
  • Able to adhere to brand guidelines
  • Literate in the areas of web design
  • Knowledgeable of Windows as this role is Windows based
  • Able to understand HTML and CSS, and able to write tidy and legible code
  • A competent Photoshop user with good image manipulation and retouching skills.

Hours of work

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.


Product Merchandiser

The Role:

We are looking to recruit a Product Merchandiser to join our Merchandising team. Reporting to the Merchandising Manager, the primary focus of this role is to optimise product selection and placement onsite and across all other marketing channels including email and social as required.

As part of the role you will also be responsible for analysing customer behaviour, interaction and product engagement to gain actionable insights that will drive improvements in key merchandising metrics.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Ensuring optimal product placement and visibility online across all channels
  • Making relevant, commercial product selections for homepage, email, social and all other marketing campaigns, ensuring offer is representative of the season and the overall stock offer
  • Creating and maintaining online product campaigns
  • Ensuring all PLPs have relevant facets in the optimal order
  • Managing and optimising banner campaigns across Product Lister Pages and Product Detail Pages
  • Monitoring, maintaining and optimising online up-sell and cross-sell opportunities
  • Assigning product style categorisations wherever applicable.

About You:
Interested? To be considered you will need to have:

  • Previous experience in e-Commerce
  • Good communication and organisational skills
  • A high level of attention to detail
  • Strong ability to prioritise workloads and work to tight deadlines
  • A high degree of commercial awareness
  • Proactivity, resilience and the ability to work using own initiative.

A degree level qualification or knowledge of online Merchandising, preferably sports or fashion based would be advantageous.

Hours of work:

This is a permanent position, working Monday to Friday, 9.00am to 5.00pm.

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com


QA Analyst

The Role:

We have brand new exciting opportunity within our IT department for a QA Analyst to work within our expanding delivery team. Main responsibilities will include the QA of the website and Services ensuring a consistently high level of code quality.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Testing and improving the code by ensuring we have 100% test coverage and no code hot spots
  • Ensuring that QA standards and principles are followed by performing peer reviews of the tests and acceptance criteria
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Improving the QA of the website and identify any functional, technical or performance problems providing suggestions for improvements
  • Improving, sharing and retaining critical in-depth knowledge of the systems developed and maintained by MandM, such as the Website and all supporting services
  • Ensuring progress is measured and reported in a timely fashion

About You:
Interested? To be considered you will need to have:

  • Demonstrable expertise in devising then executing QA processes, tools and techniques
  • Some expertise in the use of automated test tools including load, stress and performance testing plus script automation
  • Experience of retail, preferably e-Commerce and/or multi-channel and an understanding of the technologies and associated issues in this environment
  • Some experience of working within different development methodologies incl. Agile, waterfall etc. and the role that testing plays in each of them
  • A track record of over-seeing successful software deployments
  • Demonstrable comfort with ambiguity and an entrepreneurial style, not afraid to challenge to ensure quality delivery
  • A high level of numeracy and literacy, with the ability to produce top quality written specifications, strategy and implementation communication
  • The ability to meet tight deadlines and remain calm under pressure.

Ideal candidates would demonstrate an interest and curiosity in new technologies, methodologies, best practices, self-development, and open-mindedness and would be self-motivated showing a personal responsibility for tasks and like working on a variety of projects.

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.


Helpdesk Analyst

The Role:

We are seeking a motivated individual with an ambition to build a career in IT to join the Helpdesk team. The successful candidate will be working alongside a team of experienced Helpdesk Analysts to provide 1st line IT support to all IT users within the business.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Main duties will include:

  • Answering Helpdesk support calls, providing 1st line support during normal business hours and participating in an out of hours support service
  • Liaising with customers and 3rd parties, as and when required, to resolve problems and queries
  • Managing support requests coming into the department, engaging with internal support teams, ensuring that the service delivered is within agreed service levels
  • Analysing support requests and participate in creating/improving Helpdesk 1st response processes and procedures
  • Creating and maintaining relevant team documentation, work instructions, FAQ’s and support guides
  • Working closely with internal users to identify support or change requirements, where appropriate recommend possible solutions, for systems within your remit
  • Ensuring Helpdesk performance is measured and reported in a timely fashion via agreed departmental processes.

The ideal candidate will be a clear and effective communicator who is able to achieve an excellent level of customer satisfaction. A ‘can do’ approach with a strong focus on team-working is essential.

Other skills/expertise that would be beneficial:

  • Ideally expertise in the provision of 1st line IT support services
  • Experience of working in a call logging system environment
  • Relevant IT qualifications
  • Experience in PC hardware and software maintenance and upgrades
  • A basic understanding of the technology components (application and infrastructure) utilised in an e-Commerce environment.

Hours of work:

37.5 hours per week, this will be on a rota to cover key business hours between 8am and 5.30pm Monday to Friday, however hours will be extended throughout peak trading periods. Applicants will be expected to provide out of hours emergency cover on a rota basis after the successful completion of a probationary period.

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com.


Developer

The Role:

We have a new opportunity within our IT department for a Developer to work within our expanding development team. Main responsibilities will be for developing website, applications and supporting services ensuring a consistently high level of quality.

Working within a development scrum team you will be developing new code and maintaining existing code ensuring that standards and principles are followed. You will be involved in the technical design of solutions and will pair program where appropriate in order to improve your capability.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Understanding the agile ceremonies with the ability to perform good and accurate estimation of work items/story pointing
  • Refining for estimates and acceptance criteria
  • Demonstrating development and mentoring of colleagues and monitoring their development and helping wherever necessary
  • Assisting with identifying and communicating training and development needs
  • Remaining approachable at all times and always happy to help colleagues with issues
  • Demonstrating an intermediate level of communication, clearly and accurately (written/verbal) with business stakeholders/Product Owners/users, customers and suppliers. Actively communicating at all levels using the appropriate media.
  • Ensuring that development standards and principles are followed
  • Keeping up to date with knowledge of all development processes including industry standard branching/merging strategies, software development lifecycles and the principles around configuration, encryption and security
  • Performing peer reviews on code to ensure that development and security principles are followed.

About You:
Interested? To be considered you will need to have:

  • Commercial experience in the full SDLC developing web-based solutions (Inc. applications and supporting services)
  • Experience in asynchronous processing, multi-threaded execution and scaling software
  • Experience using TDD and BDD and developing with up to 100% unit test coverage
  • An awareness of schemas for relational database or object stores and understands when to use each
  • Some experience with mocked or stubbed services
  • Very strong attention to detail
  • Good knowledge of automation and the CI/CD process and consider operational requirements when developing solutions
  • Knowledge of encryption within .NET and the ability to understand when and why we use it
  • The ability to develop using most of the following technologies:-
    • CSS, HTML and JavaScript to create and maintain a website
    • C# with MVC5, ASP.Net, Windows Applications or Windows Services
    • C# with Entity Framework, LINQ, MSMQ and integration with Stored Procedures
    • C# to create professional API's (WebAPI) following API standards
    • Microsoft SQL Server
    • NoSQL Database like MongoDB, Googles Datastore, Redis and Spanner

Ideal candidates would demonstrate an interest and curiosity in new technologies, methodologies, best practices, self-development, and open-mindedness and would be self-motivated showing a personal responsibility for tasks and like working on a variety of projects.

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.


Senior QA Analyst

The Role:

We have an exciting opportunity within our IT department for a Senior QA Analyst to work within our delivery team. You will be responsible for improving QA, working alongside Business Analysts, technical leads and testers to create and review tests and acceptance criteria.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Ensuring the technical direction of the QA team in liaison with the Lead QA ensuring that the team are aware of the importance of principles of good software design and development
  • Improving the quality of the code by ensuring we have 100% test coverage and no code hot spots
  • Ensuring that QA standards and principles are followed by performing peer reviews of the tests and acceptance criteria
  • Developing and mentoring the QA community including one to one mentoring where necessary
  • Ensuring the features developed by the team are produced to the highest possible quality in the fastest possible time and no less, so that we are able to continue to do so in the future
  • Improving the QA of the website and identify any functional, technical or performance problems providing suggestions for improvements
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Improving, sharing and retaining critical in-depth knowledge of the systems developed and maintained by MandM, such as the Website and all supporting services.

About You:
Interested? To be considered you will need to have:

  • Demonstrable expertise in devising then executing Agile QA processes, tools and techniques
  • Expertise in the use of automated test tools including load, stress and performance testing plus script automation
  • Experience of testing in a cloud infrastructure preferably using Google Cloud Services
  • Experience of retail, preferably e-Commerce and/or multi-channel and an understanding of the technologies and associated issues in this environment
  • The ability to meet tight deadlines and remain calm under pressure
  • Proactivity and be highly organised, with strong time management and planning skills
  • A track record of over-seeing successful software deployments
  • A flexible approach and neither dogmatic nor bureaucratic when deploying QA disciplines into an inexperienced business
  • An analytical approach, tenacious and be driven by results.

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.


Business Analyst

The Role:

We have an exciting opportunity within our IT department for a Business Analyst to provide a full lifecycle business analysis function to the organisation, bridging the gap between business and technology.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Providing full lifecycle analysis to the organisation, whether this is initial analysis at an Epic level, as part of an agile team at User Story level or any other business change
  • Provision and continuous improvement of business requirements specification (functional and non-functional) through effective elicitation, documentation, refinement and communication to enable successful delivery of business change
  • Provision of high quality Epics and User Stories with Acceptance Criteria, written in a structured manner that will allow delivery of a viable business product
  • Promoting MVP principles to ensure requirements deliver what the business needs, managing scope creep to minimise spend and maximise benefits
  • Ensuring that Non-functional requirements such as Security, Scalability, Resilience and Usability are considered as part of business requirements
  • Developing highly effective relationships with stakeholders at all levels in the organisation to understand vision and deliver the optimal solution; be the conduit between the customer and the delivery teams
  • Contributing to the definition and continuous improvement of Business Analysis best practice, including self-development, to maximise effectiveness and productivity
  • An advocate of the implementation, governance and continuous improvement of the business roadmap and agile delivery processes.

About You:
Interested? To be considered you will need to have:

  • Previous experience working in a business analysis function, bringing diverse knowledge and understanding
  • Excellent analysis and problem solving skills
  • Good business acumen and situational awareness
  • Exceptional drive and tenacity to get things done and deliver business value
  • Excellent communication, able to comprehend and translate technical or complex issues clearly to meet the competency level of the audience
  • Assertiveness and confidence with a natural ability to facilitate conflict resolution but make tough decisions when required
  • The ability to command respect and be considered credible
  • Actively been involved in agile thought leadership and communities, looking for ways to improve and evolve current practice
  • Consistently demonstrated integrity and high work standards.

Experience of working within an agile methodology with Jira and Confluence would be desirable.

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.


Agile Project Manager

The Role:

We have a new and exciting opportunity within our IT department for an Agile Project Manager. The successful candidate will be Responsible for managing high profile, enterprise-level projects using Agile principles, ensuring projects are appropriately planned, organised, led and reported to meet objectives on time and on budget.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Using Agile development principles to deliver enterprise-level projects with an appropriate level of planning and governance that provides the right balance of agility and predictability
  • Managing several concurrent, high profile projects using Agile principles that may cross multiple business units and 3rd party providers. Ensuring projects are appropriately planned, organised, lead and reported to meet objectives on time and on budget
  • Leading and motivating the Scrum teams assigned to your projects, to deliver against their commitments and remove blockers to the project.
  • Encouraging sustainable high performance and quality, ensuring all agile ceremonies run smoothly and have a productive outcome and impediments are removed
  • Empowering the Agile project teams so that they are fully engaged in the project and understand the business goals and objectives
  • Managing sponsor and stakeholder expectations of project deliverables. Defining, managing and delivering project communications, including progress updates and steering groups
  • Driving the practice of minimal viable product (MVP), ensuring the core features of change are identified and prioritised to deliver early business value.
  • Working with the Architecture and Design authorities to ensure that solutions stay within the scope of the project and MVP is always considered
  • Managing the people side of change by increasing stakeholder engagement, involvement and adoption to minimise resistance
  • Working with the PMO to define, manage and implement a well-defined project governance process that allows teams to work agile but with the appropriate level of governance to ensure project delivery.

About You:
Interested? To be considered you will need to have:

  • A solid understanding of the software development lifecycle and practices, as well as expert knowledge of Agile and traditional project management principles and practices and when best to apply them
  • Strong and diverse experience of delivering multi-discipline business and technology projects using agile methodologies
  • Experience of leading multi-function project teams including business and technology SME’s. Strong leadership, facilitation and coaching skills
  • Proven working knowledge of Agile practices, values and principles
  • Experience of change management principles, methodologies and tools with a solid understanding of how people go through change and the change curve
  • Good level of technical understanding to provide credible leadership to the development community and to be able to accurately and objectively evaluate complex project risks and issues
  • Excellent communication skills, able to comprehend and translate technical or complex issues clearly to meet the competency level of the audience.

Experience of working within an agile methodology with Jira and Confluence would be desirable.

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.


Contact Centre Operators - Temporary

The Role:

We have a number of temporary opportunities at our Head Office in Leominster, for adaptable and customer focussed individuals to join our customer service team over our busy peak period. The primary focus of this role is to provide a professional service to our UK customers working across all administration functions, answering all customer service calls and emails in a professional manner.

About You:
Interested? To be considered you will need to have:

  • A good standard of English - both written and verbal
  • An excellent telephone manner
  • Proficient keyboard entry skills
  • The ability to communicate well at all levels

Hours of work: 9am – 7pm Monday to Friday, 9am – 5pm Saturday, 10am – 4pm Sunday, 4 days per week on a rota basis (working 1 weekend in 3).

Hourly Rate: We offer the competitive hourly rate of £8.39 for 18 years +.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com


Warehouse Operatives - Temporary

We are currently seeking reliable staff to join our warehouse teams for the Christmas period.

We have full time, temporary positions available working 37.5 hours per week – immediate starts!

Available Shifts:

5.30am – 1.30pm, Monday to Sunday, 5 days per week on a rota basis

or

2pm – 10pm Monday to Sunday, 5 days per week on a rota basis

The Roles:

Based at Moreton-on-Lugg, Hereford, you will be picking and packing customer orders, counting, labelling and replenishing stock and processing customer returns.

You:

If you are available for full time hours, are looking to earn some money for Christmas and are happy working to targets in a busy warehouse environment then we would like to hear from you.

Rate of Pay:

£8.00 - £10.00 per hour

If you can’t commit to full time hours, we also have casual positions available.

To apply, please email your CV to jobvacancies@mandmdirect.com.


Facilities Operatives

We are looking for trustworthy, self-motivated and hardworking individuals to join the SHEF team in the position of Facilities Operative.

Working as part of a small facilities team, you will be responsible for maintaining health and hygiene standards within all warehouses at Moreton on Lugg.

Main duties will include:

  • Daily cleanliness and property care within the warehouse environment
  • Support with basic maintenance of buildings and equipment
  • Operation of 'ride on' floor sweeper and washer
  • Clearing of waste from around the warehouse and various rest areas
  • Assisting with the baling of cardboard
  • Assisting with external duties such as de-icing footpaths during inclement weather.

Prospective candidates should:

  • Display a flexible approach
  • Be able to demonstrate working to instruction and procedures as well as using own initiative where necessary
  • Be reliable and happy to work individually and at times as a 'lone worker'
  • Hold a full UK driving licence. Category B is desirable but not essential.

Location and hours of work:

This is a permanent position working 37.5 hours per week, over a 7 day rota, 8am to 4pm.

You will be required to work in all of our warehouses at Moreton on Lugg.

If you would like to apply, please send your current CV and covering letter to the HR Department or email to jobvacancies@mandmdirect.com.


Digital Designer

The Role:

We’re looking for a Digital Designer to work as part of our fast growing Creative team. Reporting to the Digital Design Manager you’ll be assisting in producing creative whilst also supporting marketing activities for MandM Direct.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Producing design work that adheres to MandM Direct’s brand identity
  • Designing and coding customer facing site content such as homepages and landing pages
  • Providing creative for the MandM Direct social media sites, affiliates and google
  • Designing and coding customer facing emails, including marketing, transactional and onsite
  • Producing print design work when required, such as for catalogues and PR material
  • Working to timeframes specified in creative briefs, ensuring that deadlines are met
  • Ensuring graphics folders are logically organised and kept tidy on all relevant drives
  • Driving to improve the site’s usability and accessibility.

About You:

Interested? To be considered you will need to be:

  • Experienced in working within a commercial design role
  • Proficient in Adobe Creative Cloud; primarily Photoshop, Dreamweaver, Illustrator and InDesign
  • Able to produce commercially orientated design that is customer focused with a good eye for detail
  • Organised and aware of deadlines, and can work to short notice or under pressure
  • Excellent with written and verbal communication skills
  • Able to work as part of a team and be able to communicate well with both technical and editorial staff
  • Able to adhere to brand guidelines
  • Literate in the areas of web design
  • Knowledgeable of Windows as this role is Windows based
  • Able to understand HTML and CSS, and able to write tidy and legible code
  • A competent Photoshop user with good image manipulation and retouching skills.

Hours of work

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.


Extended Christmas Returns. Buy now, return after Christmas Extended Christmas Returns. Buy now, return after Christmas