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We want you!

We're hiring - join the team

Why work at MandM Direct?

We're passionate about what we do, from the email in your inbox to the package that lands on your doormat, we pride ourselves on creating excitement for everyone that shops with us. We've got an amazing following of loyal customers who've been discovering our secret for over 30 years.

Our success is down to our commitment to deliver the best possible customer experience by seeking out the biggest brands at the lowest prices, clear communications in our emails, fast and efficient delivery to their door and our award winning customer service - it's an exciting business and one in which everybody plays an important part.

We employ over 500 staff across our two sites situated in the beautiful county of Herefordshire, close to the Welsh border. Our Head Office is based in Leominster and our Distribution Centre in Moreton-on-Lugg.

Merchandising

Senior Trading Executive

The Role:

We're looking for an enthusiastic, strategic thinker who will contribute to the trading strategy across all channels, delivering the best messages to the customers at the right time. You’ll also assist in driving the development of our new international territories’, ensuring we are working to launch the channels to deadline and that all business activities are in place before going live.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great Company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Producing analysis of key metrics of the markets daily, weekly and monthly, highlighting areas of concern, trends and opportunities as well as providing theories and recommendations to maximise sales
  • Being the key contributor to monthly trading meetings with the wider trading team, detailing events for the month ahead, any YOY concerns and our key trading messages for the month
  • Maintaining strong relationships with internal teams on a daily basis, seeking new opportunities and making suggestions to improve existing campaigns
  • Keeping up to date with market trends and make recommendations based on your findings that could be applied to our trading plan and approach
  • Driving the development of new international territories’ liaising with IT to ensure the project remains on track and we are able to launch successfully on time
  • Co-ordinating with internal departments to ensure everything required for launch is translated and submitted.

About you:
Interested? To be considered you will need:

  • The ability to communicate well at all levels of the business
  • Proven experience in an e-Commerce role
  • A strategic understanding with the ability to analyse data
  • The ability to work collaboratively, co-ordinate with multiple teams to deliver plans and activities set
  • Assertiveness, confidence and the ability to challenge established ways of working
  • Eagerness to join a fast paced and growing dynamic company

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to recruitment@mandmdirect.com.

Assistant Merchandiser (Sports & Outdoor)

The Role:

We’re looking for an Assistant Merchandiser for our Sports & Outdoor division to assist in the creation and monitoring of range plans, campaign spend vs. budget and using BI data to assist business and range expansion.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great Company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Analysis of historical sales/sell through, price points, size curves, gender, customer insights and retail data in order to create range plan by brand/category for season.
  • Driving divisional performance, own and achieve agreed KPI’s.
  • Within Division assist in the creation of seasonal budgets and buy plans based on previous history and future trends.
  • Helping with monitoring divisional open to buy in line with agreed budget.
  • Assisting with management of product life cycle on a weekly basis. Work with trading team to launch product, track vs forecasted performance, identify slow moving product and review how to improve performance.
  • Analysis of stock offer to identify gaps and opportunities.
  • Ad-hoc data reporting and analysis.

About you:
Interested? To be considered you will need:

  • Excellent communication skills.
  • Advance knowledge of Microsoft Excel.
  • High level of attention to detail.
  • Ability to work using own initiative.
  • Interest in clothing/footwear.
  • Ability to work to deadlines and under pressure.
  • Ability to self-prioritise workload.

Knowledge of Looker and/or Edited would be desirable but not essential.

Hours of work:

9.00am – 5.00pm, Monday – Friday; however, we do offer the benefit of Flexi-time hours.

If you are interested, please apply in writing with your CV and detailed covering letter to recruitment@mandmdirect.com.

e Commerce

Buying

IT

Technical Support Analyst / Senior Technical Support Analyst

The Role:

MandM Direct has a unique and exciting opportunity for a Technical Support Analyst / Senior Technical Support Analyst, to join the Production Support Team. Appointment to senior role will be based on demonstrable experience, in addition to the core role requirement.

Reporting to the IT Operations Manager, you will work within a multi-disciplined Production Support Team, primarily responsible for the support, maintenance and development of internal and external infrastructure, in line with our technology roadmap. You will work with the latest infrastructure technologies both on premise and within the cloud. As new technologies are considered, you would assess their suitability for our business needs.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

About you:
Interested? To be considered you will need to be:

  • In-depth knowledge of deploying and supporting Windows Server 2003 through to current.
  • Experience working with virtualisation technologies.
  • Proficient in TCP/IP networking, DNS, DHCP and Firewall management.
  • Accomplished in MS Active Directory and Group Policy.
  • Experienced in project and task delivery in a technical environment from design through to live deployment.
  • Proficient in writing technical documentation (e.g. standards, processes and design etc.).

To strengthen your application, it would be desirable if you have experience in the following:

  • Software Defined Data Centre (i.e. systems, networks and storage solutions, configured and hosted within a Cloud environment).
  • Current versions of VMware infrastructure.
  • Administering switches and firewall devices.
  • Wide Area Network, Local Area Network and Wireless Network management.
  • Enterprise storage device management.
  • Creating, updating and tuning PowerShell scripts.
  • Linux, UNIX and open source products.
  • Virtual Desktop environments.
  • Creating and peer reviewing design and build documentation.
  • Hardening techniques and processes, to improve the protection of systems and data.
  • Enterprise backup and antivirus solutions.

Hours of work:

Based on a 40 hour week, hours per day can be discussed at interview stage.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

Finance

Data Scientist

The Role:

An exciting opportunity has arisen within our Data Science team for a Data Scientist to lead the development, deployment and monitoring of machine learning models and data analysis for a variety of business use cases.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great Company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Leading and delivering end-to-end machine learning projects for a wide variety of business use cases
  • Monitoring and maintaining deployed machine learning models and ensure the on-going accuracy of results
  • Presenting results and analysis from ML models and data analytics back to business managers, in a concise and effective way, enabling data driven decision making
  • Collaboratively maintaining a business intelligence platform and all reports within, ensuring the correct definition of company metrics and the integrity of all connected data
  • Performing ad-hoc project analysis and decision support across a wide variety of business projects spanning Marketing, IT, Operations and Finance
  • Contributing to the machine learning roadmap to deliver projects that advance the company’s capability
  • Maintaining and optimising the structure of data to assist all members of the Data Science Team in their work
  • Working alongside other members of the Data Science team sharing and adopting ideas and best practice
  • Proactively and continuously improving processes, systems and documentation.

About you:
Interested? To be considered you will need:

  • Practical experience in designing, building and testing machine learning models for classification and regression. You could be an experienced Data Scientist, or a seasoned Data Analyst looking to make that next step
  • Experience in detailed exploratory data analysis in Python, R or SQL. This should also include data cleaning and preparation
  • A passion for data, you will love turning large, transactional datasets into meaningful commercial insights and will be adept at interpreting inter-related trends, patterns and data-points to solve pressing business challenges
  • Presentation skills; the ability to reduce the complexity of a machine learning model into results that are explainable to non-technical colleagues
  • Excellent organisational, problem-solving, project management and communication skills
  • The ability to work to deadlines and be flexible to deal with changing business demands.

Hours of work:

General office hours are 9.00am - 5.00pm, Monday - Friday; however, we do offer the benefit of Flexi-time hours.

If you are interested, please apply in writing with your CV and detailed covering letter to recruitment@mandmdirect.com.

Finance Assistant (Temporary Contract up to 3 months)

The Role:

The role will involve assisting to maintain the Product Supplier Purchase Ledger as we acquire large stock volumes in readiness for our peak trading season. The role will mainly involve processing and approving invoices against goods received information and posting within our accounting software.

Your day-to-day duties and responsibilities will include:

  • Processing purchase ledger invoices.
  • Coding purchase ledger invoices.
  • Approving purchase ledger invoices against goods received information.
  • Posting purchase ledger transactions (invoices/credits) within accounting software.
  • Statement reconciliations.
  • Liaising with suppliers and ensuring any issues are resolved.
  • Liaising with other areas of the business in a professional and supportive manor.
  • Any other ad-hoc requirements of the business.

About you:
Interested? To be considered you will need:

  • Competent to use Microsoft software packages – primarily Excel.
  • Energetic, motivated and able to use their own initiative.
  • Detail focused and have pride in their work ensuring is accurate and correct.
  • Will be organised and able to prioritise their workload to meet deadlines.
  • Excellent communication skills.
  • Flexible with a positive attitude.
  • Proactive team player.
  • Exposure to an Accounts environment.

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV to recruitment@mandmdirect.com.

Contact Centre

Bilingual Contact Centre Operator (German)

The Role:

We have a permanent opportunity for an adaptable and customer focussed individual to join our Bilingual Contact Centre team. The primary focus of this role is to provide a professional service to our UK and German customers working across all administration functions.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great Company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Responding to UK and German speaking customer service calls professionally and in accordance with company policies.
  • Ensuring all UK and German website emails are responded to professionally and within the agreed KPI.
  • Retrieving delivery information from courier websites and communicate this to our customers avoiding company jargon.
  • Raising trace enquiries relating to delivery information in accordance with individual couriers processes.
  • Assessing responses regarding trace information from carriers/couriers and react accordingly, arranging replacement parcels/refunds as required.
  • Liaising with the Delivery Management Team to arrange any collections or escalate complaints.
  • Maintaining an accurate log of all email queries and providing daily stats to the Team Leader.
  • Assisting with the translation of product information from English into German as and when required.

About You:
Interested? To be considered you will need:

  • To be fluent in both English and German languages (written & verbal).
  • An excellent telephone manner.
  • Proficient keyboard entry skills.
  • The ability to communicate well at all levels.
  • Assertiveness, confidence and the ability to challenge established ways of working.

Previous experience within a Contact Centre or office environment would be desirable, full training will be provided.

Hours of work:

8am to 5pm, Monday to Friday.

If you are interested, please apply in writing with your CV to recruitment@mandmdirect.com.

Warehouse

Team Leaders – Distribution Centre (Night Shift)

The Role:

As a result of our continued success and growth, we have some exciting new permanent Team Leader opportunities to work on the night shift at our Distribution Centre in Moreton on Lugg, Hereford.

Reporting to the Logistics Supervisor, this permanent Team Leader position is firmly based around people management. You will help assist with the smooth running of a large inbound and outbound function.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Monitoring of department KPI results and providing feedback to staff.
  • Start of shift communication briefings, organising daily tasks and targets for the team.
  • Assisting with absence management including participation in return to work meetings.
  • Prepare and effectively complete appraisals, identifying future talent and communicating training needs.
  • Responsible for health and safety of the team and area.

About You:
Interested? To be considered you will need to have:

  • Previous experience in a warehouse environment.
  • Display strong leadership qualities.
  • Have strong communication skills and work in a professional manner.
  • Demonstrate excellent organisational and prioritisation skills.
  • Have a strong work ethic and eagerness to lead by example.

Location:

This position is based at our Distribution Centre at Moreton-on-Lugg, Hereford.

Hours of work:

Working 6.00pm to 6.00am, between Monday and Sunday on a 4 on 4 off rota.

To be discussed at interview stage.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

Supervisor - Distribution Centre (Nights)

The Role:

We’re recruiting for permanent night shift Supervisors to work within our inbound and outbound distribution centres. You will maintain productivity flow and ensure all operatives are flexible and multi-skilled to ensure maximum output.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Keeping accurate records of all KPI’s, overseeing the monitoring of individual performances ensuring regular feedback is given.
  • Responsibility for the management and development of the Team Leader group ensuring expected standards are set and met.
  • Maintaining productivity flow across operations, balancing pace to accuracy levels.
  • Encouraging new ideas and improvements from Team Leaders and Operatives.
  • Assisting with HR activities such as absence management, disciplinary matters, recruitment and training, development activities and deputising for the departmental manager where necessary.

About You:
Interested? To be considered you will need to have:

  • Have previous supervisory experience in a warehouse environment.
  • Demonstrate excellent communication skills across all levels of the business.
  • Have a “hands on” approach.
  • Display strong leadership qualities.
  • Demonstrate excellent organisational and prioritisation skills.
  • Have a strong work ethic and eagerness to lead by example.

Location:

This position is based at our Distribution Centre at Moreton-on-Lugg, Hereford.

Hours of work:

Working 6.00pm to 6.00am, between Monday and Sunday on a 4 on 4 off rota.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

Permanent Warehouse Operatives (Night Shift)

As a result of our continued success and growth, we have some exciting new permanent opportunities to work on the night shift at our Distribution Centre in Moreton on Lugg, Hereford.

Warehouse Operatives – Goods Out

As well as picking and packing customer orders using the RF scanner guns, you will show a willingness to cover other key duties such as lorry loading, machine minding and solving problem orders.

Warehouse Operatives – Goods In

Accuracy is one of the key skills required in this department to ensure all deliveries are received into the warehouse correctly against delivery notes. You will be confident to use RF scanner guns and will be keen to learn other essential roles such as banksman duties and using MHE.

Warehouse Operatives – Returns

You will open, check and process returned stock from our customers. Individuals will need to be able to demonstrate confidence with general computer use as a key part of this role will be to work as a ticket clerk.

Bulk Replenishment Operatives & Forklift Truck Drivers

The role will involve driving man-up and counterbalance forklift trucks, working at an operational height of up to 10 metres and completing safety checks on vehicles before use. You will be required to load and unload stock from vehicles and store products in the relevant location. You will also undertake Warehouse Operative duties within the department.

Whilst previous experience in this area is an advantage, there is no requirement for you to hold a current forklift truck licence as we will provide you with full FLT training. Successful candidates will be required to pass this training as well as a medical as part of the probationary period.

We are looking for applicants who can demonstrate an ability to work under pressure and achieve a consistent KPI with a high level of accuracy. As all Warehouse Operatives will need to be flexible to work in all departments, according to business requirements, you will be an enthusiastic team member interested in developing your warehousing skills. You will require good communication skills both written and verbal.

Hours of Work:

Working 10pm to 6.00am between Monday and Sunday on a 5 day rota.

How to apply?

If you are interested, please apply in writing with your CV to recruitment@mandmdirect.com.

Please state clearly on your application which department and shift you are applying for.

Temporary Warehouse Operatives

We have some exciting temporary opportunities within various departments at our Distribution Centre in Moreton on Lugg, Herefordshire.

Warehouse Operatives – Goods In

Accuracy is one of the key skills required in this department to ensure all deliveries are received into the warehouse correctly against delivery notes. You will be confident to use RF scanner guns and will be keen to learn other essential roles such as banksman duties and using MHE.

Warehouse Operatives – Returns

You will open, check and process returned stock from our customers. Individuals will need to be able to demonstrate confidence with general computer use as a key part of this role will be to work as a ticket clerk.

We are looking for applicants who can demonstrate an ability to work under pressure and achieve a consistent KPI with a high level of accuracy. As all Warehouse Operatives will need to be flexible to work in all departments, according to business requirements, you will be an enthusiastic team member interested in developing your warehousing skills. You will require good communication skills both written and verbal.

You will be required to work 37.5 hours per week, working 5 days per week between Monday and Sunday. We have two shifts available – 6am to 2pm or 2pm to 10pm.

How to apply?

If you are interested, please apply in writing with your CV to recruitment@mandmdirect.com.

Please state clearly on your application which department and shift you are applying for.

Forklift Truck Driver (Night Shift)

The Role:

As a result of our continued success and growth, we have some exciting new permanent Forklift Driver opportunities to work on the night shift at our Distribution Centre in Moreton on Lugg, Hereford.

The ideal candidates should possess a good level of literacy and numeracy and be able to work well under pressure and to KPI’s. You will be flexible in your approach and should be able to demonstrate your understanding of working safely in a warehouse environment.

Your day-to-day duties and responsibilities will include:

  • Driving counterbalance and man-up forklift truck as and when required, working at an operational height of up to 10 metres, completing safety checks on vehicles before use
  • Loading and unloading goods of vehicles
  • Effectively stacking and storing products in the relevant warehouse
  • Working in the role of a Warehouse Operative when not on the Forklift Trucks.

Whilst previous experience in this area is an advantage, there is no requirement for you to hold a current forklift truck license as we will provide you with full FLT training. Successful candidates will be required to pass this training as well as a medical as part of the probationary period.

About you:
Interested? To be considered you will need:

  • The ability to demonstrate a high level of accuracy and excellent attention to detail
  • To be physically fit as manual lifting is involved and a lot of labour-intensive work
  • To be a punctual and reliable team player.

Hours of work:

Working 10pm to 6.00am between Monday and Sunday on a 5 day rota.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

Team Leaders – Distribution Centre

The Role:

As a result of our continued success and growth, we have some exciting new permanent Team Leader opportunities to work on the night shift at our Distribution Centre in Moreton on Lugg, Hereford.

Reporting to the Logistics Supervisor, this permanent Team Leader position is firmly based around people management. You will help assist with the smooth running of a large inbound and outbound function.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Monitoring of department KPI results and providing feedback to staff.
  • Start of shift communication briefings, organising daily tasks and targets for the team.
  • Assisting with absence management including participation in return to work meetings.
  • Prepare and effectively complete appraisals, identifying future talent and communicating training needs.
  • Responsible for health and safety of the team and area.

About You:
Interested? To be considered you will need to have:

  • Previous experience in a warehouse environment.
  • Display strong leadership qualities.
  • Have strong communication skills and work in a professional manner.
  • Demonstrate excellent organisational and prioritisation skills.
  • Have a strong work ethic and eagerness to lead by example.

Location:

This position is based at our Distribution Centre at Moreton-on-Lugg, Hereford.

Hours of work:

We have various fixed shift patterns available between Monday and Sunday, working 6.00am – 2.00pm and 2.00pm – 10.00pm on a 6 weeks rota.

To be discussed at interview stage.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

Creative

Photographer

The Role:

Due to growth within our Creative team we’ve got an exciting new opportunity to work within our studios based at our head office in Leominster, Hereford. This role is to provide studio and location photography in-line with the company photography brand standards.

This opportunity is ideal for an individual who is looking to take the next step in their photography career within a leading online fashion retailer.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great Company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Executing high-quality digital photography for multiple categories.
  • Maintaining consistently high standards for accuracy, aesthetics and productivity.
  • Maintaining photography style guides for MandM Direct photo studios.
  • Troubleshooting photography challenges on-set, given knowledge of the MandM Direct business objectives and visual brand.
  • Using industry experience and expertise to support the expansion of MandM Directs photography capability and the adoption of new technologies.
  • Producing high quality images, ensuring they are correctly exposed and colour consistent.
  • Preparing sets, checking that all equipment is fully functional, setting up appropriate lighting and keeping accurate daily shot records.
  • Providing cover in the absence of the Studio Manager as and when required.

About You:
Interested? To be considered you will need to be:

  • Previous experience working within a digital photographic studio
  • Previous commercial photographic experience
  • A high level of proficiency with the industry-standard software tools, such as Photoshop
  • Proficient working knowledge of still and moving imaging software for Mac and PC platforms
  • Accustomed to the high intensity level of an e-commerce studio environment
  • Self-driven and able to easily communicate creative ideas and collaborate in a team environment
  • Productivity-focused and proven to be a quick problem solver
  • Demonstrated ability to manage high volumes of workflow including, prioritization, planning and task delegation under tight deadlines
  • Strong composition skills and knowledge of fashion trends and competitive photography standards.

Hours of work

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to recruitment@mandmdirect.com.

Senior Digital Designer (Maternity Cover)

The Role:

We are looking for an outstanding Senior Digital Designer to work on a temporary contract to cover maternity for up to 12 months. The successful candidate will have strong design and coding abilities in order to work on MandM Direct’s creative output across all digital platforms. You will work on a variety of tasks including designing and coding homepages and emails as well as designing for social and print work. You will be responsible for monitoring creative output to ensure that it looks good and is on brand.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great Company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Producing design work that adheres to MandM Direct’s brand identity
  • Designing and coding customer facing site content such as homepages and landing pages
  • Designing and coding customer facing emails, including marketing, transactional and onsite emails
  • Providing creative for the MandM Direct social media sites, affiliates and google
  • Producing print design work when required, such as for catalogues and PR material
  • Working to timeframes specified in creative briefs, ensuring that deadlines are met
  • Driving to improve the site’s usability and accessibility
  • Assisting the Digital Designers with their day-to-day work
  • Helping to implement and improve current processes for the team
  • Providing technical assistance to the team and wider department
  • Acting as guardian to the brand; ensuring consistency across creative output.

About You:
Interested? To be considered you will need to be:

  • Educated to degree or diploma level in design or related creative area
  • Previous experience of working within a commercial design role
  • Proficient in Photoshop for graphic design, with some image retouching experience
  • Adept at writing basic HTML and CSS that is both tidy and legible
  • Able to produce commercially orientated design that is customer focused with a good eye for detail
  • Happy to work within a set of brand guidelines
  • Organised and aware of deadlines, and can work to short notice or under pressure
  • Excellent written and verbal communication skills
  • Able to work as part of a team, as well as lead when required, and be able to communicate well with both technical and editorial staff
  • Able to work from briefs set by colleagues and deal with any feedback that may be given in a professional manner.

Desirable:

  • Experience working in InDesign and/or Illustrator
  • Experience working with marketing emails; including knowledge of code behaviour in different email clients
  • Experience using Google Web Designer.

Hours of work

General office hours are 9.00am – 5.00pm, Monday – Friday although this role can be flexible around core working hours.

If you are interested, please apply in writing with your CV to recruitment@mandmdirect.com.

Health and Safety

HR

Marketing

See all roles

Senior Trading Executive

The Role:

We're looking for an enthusiastic, strategic thinker who will contribute to the trading strategy across all channels, delivering the best messages to the customers at the right time. You’ll also assist in driving the development of our new international territories’, ensuring we are working to launch the channels to deadline and that all business activities are in place before going live.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great Company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Producing analysis of key metrics of the markets daily, weekly and monthly, highlighting areas of concern, trends and opportunities as well as providing theories and recommendations to maximise sales
  • Being the key contributor to monthly trading meetings with the wider trading team, detailing events for the month ahead, any YOY concerns and our key trading messages for the month
  • Maintaining strong relationships with internal teams on a daily basis, seeking new opportunities and making suggestions to improve existing campaigns
  • Keeping up to date with market trends and make recommendations based on your findings that could be applied to our trading plan and approach
  • Driving the development of new international territories’ liaising with IT to ensure the project remains on track and we are able to launch successfully on time
  • Co-ordinating with internal departments to ensure everything required for launch is translated and submitted.

About you:
Interested? To be considered you will need:

  • The ability to communicate well at all levels of the business
  • Proven experience in an e-Commerce role
  • A strategic understanding with the ability to analyse data
  • The ability to work collaboratively, co-ordinate with multiple teams to deliver plans and activities set
  • Assertiveness, confidence and the ability to challenge established ways of working
  • Eagerness to join a fast paced and growing dynamic company

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to recruitment@mandmdirect.com.

Assistant Merchandiser (Sports & Outdoor)

The Role:

We’re looking for an Assistant Merchandiser for our Sports & Outdoor division to assist in the creation and monitoring of range plans, campaign spend vs. budget and using BI data to assist business and range expansion.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great Company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Analysis of historical sales/sell through, price points, size curves, gender, customer insights and retail data in order to create range plan by brand/category for season.
  • Driving divisional performance, own and achieve agreed KPI’s.
  • Within Division assist in the creation of seasonal budgets and buy plans based on previous history and future trends.
  • Helping with monitoring divisional open to buy in line with agreed budget.
  • Assisting with management of product life cycle on a weekly basis. Work with trading team to launch product, track vs forecasted performance, identify slow moving product and review how to improve performance.
  • Analysis of stock offer to identify gaps and opportunities.
  • Ad-hoc data reporting and analysis.

About you:
Interested? To be considered you will need:

  • Excellent communication skills.
  • Advance knowledge of Microsoft Excel.
  • High level of attention to detail.
  • Ability to work using own initiative.
  • Interest in clothing/footwear.
  • Ability to work to deadlines and under pressure.
  • Ability to self-prioritise workload.

Knowledge of Looker and/or Edited would be desirable but not essential.

Hours of work:

9.00am – 5.00pm, Monday – Friday; however, we do offer the benefit of Flexi-time hours.

If you are interested, please apply in writing with your CV and detailed covering letter to recruitment@mandmdirect.com.

Technical Support Analyst / Senior Technical Support Analyst

The Role:

MandM Direct has a unique and exciting opportunity for a Technical Support Analyst / Senior Technical Support Analyst, to join the Production Support Team. Appointment to senior role will be based on demonstrable experience, in addition to the core role requirement.

Reporting to the IT Operations Manager, you will work within a multi-disciplined Production Support Team, primarily responsible for the support, maintenance and development of internal and external infrastructure, in line with our technology roadmap. You will work with the latest infrastructure technologies both on premise and within the cloud. As new technologies are considered, you would assess their suitability for our business needs.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

About you:
Interested? To be considered you will need to be:

  • In-depth knowledge of deploying and supporting Windows Server 2003 through to current.
  • Experience working with virtualisation technologies.
  • Proficient in TCP/IP networking, DNS, DHCP and Firewall management.
  • Accomplished in MS Active Directory and Group Policy.
  • Experienced in project and task delivery in a technical environment from design through to live deployment.
  • Proficient in writing technical documentation (e.g. standards, processes and design etc.).

To strengthen your application, it would be desirable if you have experience in the following:

  • Software Defined Data Centre (i.e. systems, networks and storage solutions, configured and hosted within a Cloud environment).
  • Current versions of VMware infrastructure.
  • Administering switches and firewall devices.
  • Wide Area Network, Local Area Network and Wireless Network management.
  • Enterprise storage device management.
  • Creating, updating and tuning PowerShell scripts.
  • Linux, UNIX and open source products.
  • Virtual Desktop environments.
  • Creating and peer reviewing design and build documentation.
  • Hardening techniques and processes, to improve the protection of systems and data.
  • Enterprise backup and antivirus solutions.

Hours of work:

Based on a 40 hour week, hours per day can be discussed at interview stage.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

Data Scientist

The Role:

An exciting opportunity has arisen within our Data Science team for a Data Scientist to lead the development, deployment and monitoring of machine learning models and data analysis for a variety of business use cases.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great Company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Leading and delivering end-to-end machine learning projects for a wide variety of business use cases
  • Monitoring and maintaining deployed machine learning models and ensure the on-going accuracy of results
  • Presenting results and analysis from ML models and data analytics back to business managers, in a concise and effective way, enabling data driven decision making
  • Collaboratively maintaining a business intelligence platform and all reports within, ensuring the correct definition of company metrics and the integrity of all connected data
  • Performing ad-hoc project analysis and decision support across a wide variety of business projects spanning Marketing, IT, Operations and Finance
  • Contributing to the machine learning roadmap to deliver projects that advance the company’s capability
  • Maintaining and optimising the structure of data to assist all members of the Data Science Team in their work
  • Working alongside other members of the Data Science team sharing and adopting ideas and best practice
  • Proactively and continuously improving processes, systems and documentation.

About you:
Interested? To be considered you will need:

  • Practical experience in designing, building and testing machine learning models for classification and regression. You could be an experienced Data Scientist, or a seasoned Data Analyst looking to make that next step
  • Experience in detailed exploratory data analysis in Python, R or SQL. This should also include data cleaning and preparation
  • A passion for data, you will love turning large, transactional datasets into meaningful commercial insights and will be adept at interpreting inter-related trends, patterns and data-points to solve pressing business challenges
  • Presentation skills; the ability to reduce the complexity of a machine learning model into results that are explainable to non-technical colleagues
  • Excellent organisational, problem-solving, project management and communication skills
  • The ability to work to deadlines and be flexible to deal with changing business demands.

Hours of work:

General office hours are 9.00am - 5.00pm, Monday - Friday; however, we do offer the benefit of Flexi-time hours.

If you are interested, please apply in writing with your CV and detailed covering letter to recruitment@mandmdirect.com.

Finance Assistant (Temporary Contract up to 3 months)

The Role:

The role will involve assisting to maintain the Product Supplier Purchase Ledger as we acquire large stock volumes in readiness for our peak trading season. The role will mainly involve processing and approving invoices against goods received information and posting within our accounting software.

Your day-to-day duties and responsibilities will include:

  • Processing purchase ledger invoices.
  • Coding purchase ledger invoices.
  • Approving purchase ledger invoices against goods received information.
  • Posting purchase ledger transactions (invoices/credits) within accounting software.
  • Statement reconciliations.
  • Liaising with suppliers and ensuring any issues are resolved.
  • Liaising with other areas of the business in a professional and supportive manor.
  • Any other ad-hoc requirements of the business.

About you:
Interested? To be considered you will need:

  • Competent to use Microsoft software packages – primarily Excel.
  • Energetic, motivated and able to use their own initiative.
  • Detail focused and have pride in their work ensuring is accurate and correct.
  • Will be organised and able to prioritise their workload to meet deadlines.
  • Excellent communication skills.
  • Flexible with a positive attitude.
  • Proactive team player.
  • Exposure to an Accounts environment.

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV to recruitment@mandmdirect.com.

Bilingual Contact Centre Operator (German)

The Role:

We have a permanent opportunity for an adaptable and customer focussed individual to join our Bilingual Contact Centre team. The primary focus of this role is to provide a professional service to our UK and German customers working across all administration functions.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great Company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Responding to UK and German speaking customer service calls professionally and in accordance with company policies.
  • Ensuring all UK and German website emails are responded to professionally and within the agreed KPI.
  • Retrieving delivery information from courier websites and communicate this to our customers avoiding company jargon.
  • Raising trace enquiries relating to delivery information in accordance with individual couriers processes.
  • Assessing responses regarding trace information from carriers/couriers and react accordingly, arranging replacement parcels/refunds as required.
  • Liaising with the Delivery Management Team to arrange any collections or escalate complaints.
  • Maintaining an accurate log of all email queries and providing daily stats to the Team Leader.
  • Assisting with the translation of product information from English into German as and when required.

About You:
Interested? To be considered you will need:

  • To be fluent in both English and German languages (written & verbal).
  • An excellent telephone manner.
  • Proficient keyboard entry skills.
  • The ability to communicate well at all levels.
  • Assertiveness, confidence and the ability to challenge established ways of working.

Previous experience within a Contact Centre or office environment would be desirable, full training will be provided.

Hours of work:

8am to 5pm, Monday to Friday.

If you are interested, please apply in writing with your CV to recruitment@mandmdirect.com.

Team Leaders – Distribution Centre (Night Shift)

The Role:

As a result of our continued success and growth, we have some exciting new permanent Team Leader opportunities to work on the night shift at our Distribution Centre in Moreton on Lugg, Hereford.

Reporting to the Logistics Supervisor, this permanent Team Leader position is firmly based around people management. You will help assist with the smooth running of a large inbound and outbound function.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Monitoring of department KPI results and providing feedback to staff.
  • Start of shift communication briefings, organising daily tasks and targets for the team.
  • Assisting with absence management including participation in return to work meetings.
  • Prepare and effectively complete appraisals, identifying future talent and communicating training needs.
  • Responsible for health and safety of the team and area.

About You:
Interested? To be considered you will need to have:

  • Previous experience in a warehouse environment.
  • Display strong leadership qualities.
  • Have strong communication skills and work in a professional manner.
  • Demonstrate excellent organisational and prioritisation skills.
  • Have a strong work ethic and eagerness to lead by example.

Location:

This position is based at our Distribution Centre at Moreton-on-Lugg, Hereford.

Hours of work:

Working 6.00pm to 6.00am, between Monday and Sunday on a 4 on 4 off rota.

To be discussed at interview stage.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

Supervisor - Distribution Centre (Nights)

The Role:

We’re recruiting for permanent night shift Supervisors to work within our inbound and outbound distribution centres. You will maintain productivity flow and ensure all operatives are flexible and multi-skilled to ensure maximum output.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Keeping accurate records of all KPI’s, overseeing the monitoring of individual performances ensuring regular feedback is given.
  • Responsibility for the management and development of the Team Leader group ensuring expected standards are set and met.
  • Maintaining productivity flow across operations, balancing pace to accuracy levels.
  • Encouraging new ideas and improvements from Team Leaders and Operatives.
  • Assisting with HR activities such as absence management, disciplinary matters, recruitment and training, development activities and deputising for the departmental manager where necessary.

About You:
Interested? To be considered you will need to have:

  • Have previous supervisory experience in a warehouse environment.
  • Demonstrate excellent communication skills across all levels of the business.
  • Have a “hands on” approach.
  • Display strong leadership qualities.
  • Demonstrate excellent organisational and prioritisation skills.
  • Have a strong work ethic and eagerness to lead by example.

Location:

This position is based at our Distribution Centre at Moreton-on-Lugg, Hereford.

Hours of work:

Working 6.00pm to 6.00am, between Monday and Sunday on a 4 on 4 off rota.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

Permanent Warehouse Operatives (Night Shift)

As a result of our continued success and growth, we have some exciting new permanent opportunities to work on the night shift at our Distribution Centre in Moreton on Lugg, Hereford.

Warehouse Operatives – Goods Out

As well as picking and packing customer orders using the RF scanner guns, you will show a willingness to cover other key duties such as lorry loading, machine minding and solving problem orders.

Warehouse Operatives – Goods In

Accuracy is one of the key skills required in this department to ensure all deliveries are received into the warehouse correctly against delivery notes. You will be confident to use RF scanner guns and will be keen to learn other essential roles such as banksman duties and using MHE.

Warehouse Operatives – Returns

You will open, check and process returned stock from our customers. Individuals will need to be able to demonstrate confidence with general computer use as a key part of this role will be to work as a ticket clerk.

Bulk Replenishment Operatives & Forklift Truck Drivers

The role will involve driving man-up and counterbalance forklift trucks, working at an operational height of up to 10 metres and completing safety checks on vehicles before use. You will be required to load and unload stock from vehicles and store products in the relevant location. You will also undertake Warehouse Operative duties within the department.

Whilst previous experience in this area is an advantage, there is no requirement for you to hold a current forklift truck licence as we will provide you with full FLT training. Successful candidates will be required to pass this training as well as a medical as part of the probationary period.

We are looking for applicants who can demonstrate an ability to work under pressure and achieve a consistent KPI with a high level of accuracy. As all Warehouse Operatives will need to be flexible to work in all departments, according to business requirements, you will be an enthusiastic team member interested in developing your warehousing skills. You will require good communication skills both written and verbal.

Hours of Work:

Working 10pm to 6.00am between Monday and Sunday on a 5 day rota.

How to apply?

If you are interested, please apply in writing with your CV to recruitment@mandmdirect.com.

Please state clearly on your application which department and shift you are applying for.

Temporary Warehouse Operatives

We have some exciting temporary opportunities within various departments at our Distribution Centre in Moreton on Lugg, Herefordshire.

Warehouse Operatives – Goods In

Accuracy is one of the key skills required in this department to ensure all deliveries are received into the warehouse correctly against delivery notes. You will be confident to use RF scanner guns and will be keen to learn other essential roles such as banksman duties and using MHE.

Warehouse Operatives – Returns

You will open, check and process returned stock from our customers. Individuals will need to be able to demonstrate confidence with general computer use as a key part of this role will be to work as a ticket clerk.

We are looking for applicants who can demonstrate an ability to work under pressure and achieve a consistent KPI with a high level of accuracy. As all Warehouse Operatives will need to be flexible to work in all departments, according to business requirements, you will be an enthusiastic team member interested in developing your warehousing skills. You will require good communication skills both written and verbal.

You will be required to work 37.5 hours per week, working 5 days per week between Monday and Sunday. We have two shifts available – 6am to 2pm or 2pm to 10pm.

How to apply?

If you are interested, please apply in writing with your CV to recruitment@mandmdirect.com.

Please state clearly on your application which department and shift you are applying for.

Forklift Truck Driver (Night Shift)

The Role:

As a result of our continued success and growth, we have some exciting new permanent Forklift Driver opportunities to work on the night shift at our Distribution Centre in Moreton on Lugg, Hereford.

The ideal candidates should possess a good level of literacy and numeracy and be able to work well under pressure and to KPI’s. You will be flexible in your approach and should be able to demonstrate your understanding of working safely in a warehouse environment.

Your day-to-day duties and responsibilities will include:

  • Driving counterbalance and man-up forklift truck as and when required, working at an operational height of up to 10 metres, completing safety checks on vehicles before use
  • Loading and unloading goods of vehicles
  • Effectively stacking and storing products in the relevant warehouse
  • Working in the role of a Warehouse Operative when not on the Forklift Trucks.

Whilst previous experience in this area is an advantage, there is no requirement for you to hold a current forklift truck license as we will provide you with full FLT training. Successful candidates will be required to pass this training as well as a medical as part of the probationary period.

About you:
Interested? To be considered you will need:

  • The ability to demonstrate a high level of accuracy and excellent attention to detail
  • To be physically fit as manual lifting is involved and a lot of labour-intensive work
  • To be a punctual and reliable team player.

Hours of work:

Working 10pm to 6.00am between Monday and Sunday on a 5 day rota.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

Team Leaders – Distribution Centre

The Role:

As a result of our continued success and growth, we have some exciting new permanent Team Leader opportunities to work on the night shift at our Distribution Centre in Moreton on Lugg, Hereford.

Reporting to the Logistics Supervisor, this permanent Team Leader position is firmly based around people management. You will help assist with the smooth running of a large inbound and outbound function.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Monitoring of department KPI results and providing feedback to staff.
  • Start of shift communication briefings, organising daily tasks and targets for the team.
  • Assisting with absence management including participation in return to work meetings.
  • Prepare and effectively complete appraisals, identifying future talent and communicating training needs.
  • Responsible for health and safety of the team and area.

About You:
Interested? To be considered you will need to have:

  • Previous experience in a warehouse environment.
  • Display strong leadership qualities.
  • Have strong communication skills and work in a professional manner.
  • Demonstrate excellent organisational and prioritisation skills.
  • Have a strong work ethic and eagerness to lead by example.

Location:

This position is based at our Distribution Centre at Moreton-on-Lugg, Hereford.

Hours of work:

We have various fixed shift patterns available between Monday and Sunday, working 6.00am – 2.00pm and 2.00pm – 10.00pm on a 6 weeks rota.

To be discussed at interview stage.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

Photographer

The Role:

Due to growth within our Creative team we’ve got an exciting new opportunity to work within our studios based at our head office in Leominster, Hereford. This role is to provide studio and location photography in-line with the company photography brand standards.

This opportunity is ideal for an individual who is looking to take the next step in their photography career within a leading online fashion retailer.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great Company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Executing high-quality digital photography for multiple categories.
  • Maintaining consistently high standards for accuracy, aesthetics and productivity.
  • Maintaining photography style guides for MandM Direct photo studios.
  • Troubleshooting photography challenges on-set, given knowledge of the MandM Direct business objectives and visual brand.
  • Using industry experience and expertise to support the expansion of MandM Directs photography capability and the adoption of new technologies.
  • Producing high quality images, ensuring they are correctly exposed and colour consistent.
  • Preparing sets, checking that all equipment is fully functional, setting up appropriate lighting and keeping accurate daily shot records.
  • Providing cover in the absence of the Studio Manager as and when required.

About You:
Interested? To be considered you will need to be:

  • Previous experience working within a digital photographic studio
  • Previous commercial photographic experience
  • A high level of proficiency with the industry-standard software tools, such as Photoshop
  • Proficient working knowledge of still and moving imaging software for Mac and PC platforms
  • Accustomed to the high intensity level of an e-commerce studio environment
  • Self-driven and able to easily communicate creative ideas and collaborate in a team environment
  • Productivity-focused and proven to be a quick problem solver
  • Demonstrated ability to manage high volumes of workflow including, prioritization, planning and task delegation under tight deadlines
  • Strong composition skills and knowledge of fashion trends and competitive photography standards.

Hours of work

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to recruitment@mandmdirect.com.

Senior Digital Designer (Maternity Cover)

The Role:

We are looking for an outstanding Senior Digital Designer to work on a temporary contract to cover maternity for up to 12 months. The successful candidate will have strong design and coding abilities in order to work on MandM Direct’s creative output across all digital platforms. You will work on a variety of tasks including designing and coding homepages and emails as well as designing for social and print work. You will be responsible for monitoring creative output to ensure that it looks good and is on brand.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great Company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Producing design work that adheres to MandM Direct’s brand identity
  • Designing and coding customer facing site content such as homepages and landing pages
  • Designing and coding customer facing emails, including marketing, transactional and onsite emails
  • Providing creative for the MandM Direct social media sites, affiliates and google
  • Producing print design work when required, such as for catalogues and PR material
  • Working to timeframes specified in creative briefs, ensuring that deadlines are met
  • Driving to improve the site’s usability and accessibility
  • Assisting the Digital Designers with their day-to-day work
  • Helping to implement and improve current processes for the team
  • Providing technical assistance to the team and wider department
  • Acting as guardian to the brand; ensuring consistency across creative output.

About You:
Interested? To be considered you will need to be:

  • Educated to degree or diploma level in design or related creative area
  • Previous experience of working within a commercial design role
  • Proficient in Photoshop for graphic design, with some image retouching experience
  • Adept at writing basic HTML and CSS that is both tidy and legible
  • Able to produce commercially orientated design that is customer focused with a good eye for detail
  • Happy to work within a set of brand guidelines
  • Organised and aware of deadlines, and can work to short notice or under pressure
  • Excellent written and verbal communication skills
  • Able to work as part of a team, as well as lead when required, and be able to communicate well with both technical and editorial staff
  • Able to work from briefs set by colleagues and deal with any feedback that may be given in a professional manner.

Desirable:

  • Experience working in InDesign and/or Illustrator
  • Experience working with marketing emails; including knowledge of code behaviour in different email clients
  • Experience using Google Web Designer.

Hours of work

General office hours are 9.00am – 5.00pm, Monday – Friday although this role can be flexible around core working hours.

If you are interested, please apply in writing with your CV to recruitment@mandmdirect.com.