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Why work at MandM Direct?

We're passionate about what we do, from the email in your inbox to the package that lands on your doormat, we pride ourselves on creating excitement for everyone that shops with us. We've got an amazing following of loyal customers who've been discovering our secret for over 30 years.

Our success is down to our commitment to deliver the best possible customer experience by seeking out the biggest brands at the lowest prices, clear communications in our emails and catalogues, fast and efficient delivery to their door and our award winning customer service - it's an exciting business and one in which everybody plays an important part.

We employee over 500 staff across our two sites situated in the beautiful county of Herefordshire, close to the Welsh border. Our Head Office is based in Leominster and our Distribution Centre in Moreton-on-Lugg.

Merchandising Clerk

(Temporary – Up to 3 months)

The Role:

An exciting temporary opportunity has arisen within the Merchandising department for a diligent and organised individual wishing to join the team for a period of up to 3 months.

The Rewards:

  • Many financial, leisure, wellbeing, work life flexibility and recognition benefits available.
  • Recently refurbished large open plan work space.
  • Full in-house training and support to bring you up to speed.
  • Handy road and rail links making for an easy commute.

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Describing product
  • Sample updating and administration
  • Image checking and coding
  • Locating samples in the sample warehouse
  • Steaming samples
  • Sending samples back to stock/shop
  • Requesting samples through WMS immediate needs process.

About You:
Interested? To be considered you will need to have:

  • Attention to detail
  • A flexible attitude towards work
  • General admin skills
  • Knowledge of Microsoft packages
  • Good communication skills
  • Very good organisational skills.

Hours of work:

Monday to Friday, 9.00am to 5.00pm.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.


Product Merchandiser

The Role:

We are looking to recruit a Product Merchandiser to join our Merchandising team. Reporting to the Merchandising Manager, the primary focus of this role is to optimise product selection and placement onsite and across all other marketing channels including email and social as required.

As part of the role you will also be responsible for analysing customer behaviour, interaction and product engagement to gain actionable insights that will drive improvements in key merchandising metrics.

The Rewards:

  • Many financial, leisure, wellbeing, work life flexibility and recognition benefits available.
  • Recently refurbished large open plan work space.
  • Full in-house training and support to bring you up to speed.
  • Handy road and rail links making for an easy commute.

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Ensuring optimal product placement and visibility online across all channels
  • Making relevant, commercial product selections for homepage, email, social and all other marketing campaigns, ensuring offer is representative of the season and the overall stock offer
  • Creating and maintaining online product campaigns
  • Ensuring all PLPs have relevant facets in the optimal order
  • Managing and optimising banner campaigns across Product Lister Pages and Product Detail Pages
  • Monitoring, maintaining and optimising online up-sell and cross-sell opportunities
  • Assigning product style categorisations wherever applicable.

About You:
Interested? To be considered you will need to have:

  • Previous experience in e-commerce
  • Good communication and organisational skills
  • A high level of attention to detail
  • Strong ability to prioritise workloads and work to tight deadlines
  • A high degree of commercial awareness
  • Proactivity, resilience and the ability to work using own initiative.

A degree level qualification or knowledge of online Merchandising, preferably sports or fashion based would be advantageous.

Hours of work:

This is a permanent position, working Monday to Friday, 9.00am to 5.00pm.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.


QA Analyst (UI)

We are looking to recruit a QA Analyst to join our IT Development team. Reporting to the Senior QA Analyst, you will be responsible for UI elements of the website ensuring a consistently high level of quality and testing code and content. Working alongside BA's, technical leads and testers to create and review stories and features.

Main duties will include:

  • Testing and improving the website and web content by ensuring we have 100% automated test coverage
  • Collaborating with the e-Commerce team to optimise the website and improve usability throughout the customer journey
  • Ensuring that QA UI standards and principles are followed by performing peer reviews of the tests and acceptance criteria
  • Improving the QA of the website and identify any functional, technical or performance problems providing suggestions for improvements
  • Following best practices and standards for accessibility and cross-browser compatibility
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Ensuring progress is measured and reported in a timely fashion
  • Keeping up-to-date on emerging technologies
  • Improving, sharing and retaining critical in-depth knowledge of the systems developed and maintained by MandM, such as the Website and all supporting services.

Skills and knowledge required:

  • Demonstrable expertise in devising then executing QA processes, tools and techniques Expertise in the use of automated test tools including load, stress and performance testing plus script automation
  • Experience of retail, preferably e-Commerce and/or multi-channel and an understanding of the technologies and associated issues in this environment
  • Experience of working within different development methodologies incl. Agile, waterfall etc. and the role that testing plays in each of them
  • Familiarity with browser testing and debugging
  • Demonstrates comfort with ambiguity and an entrepreneurial style, not afraid to challenge to ensure quality delivery
  • Flexible in approach and neither dogmatic nor bureaucratic when deploying QA disciplines into an inexperienced business
  • Highly numerate and literate, with the ability to produce top quality written specifications and strategy and implementation communication
  • Able to meet tight deadlines and remain calm under pressure
  • Experience of testing in a cloud infrastructure preferably using Google Cloud Services would be desirable.

Location and hours:

This is a permanent position, working Monday to Friday, 9.00am to 5.00pm and will be based at our head office in Leominster, Herefordshire.

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.


Developer

We are looking to recruit a Developer to join our IT Development team. Reporting to the Head of Development, you will be responsible for developing website and services ensuring a consistently high level of quality. You will be involved with the technical design and will work within a development team.

Main duties will include:

  • Developing and improving the website and services code base, either from scratch or by adapting existing code and graphics to meet business requirements
  • Improving the quality of the code by analysing of the structure ensuring we have 100% unit test coverage on all JavaScript
  • Ensuring that coding standards and principles are followed by performing peer reviews of the code and content changes
  • To ensure the features developed are produced to the highest possible quality in the fastest possible time and no less
  • Remaining up-to-date on emerging technologies
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Improving the website and identify any functional, technical or performance problems providing suggestions for improvements and coding them.

Skills and knowledge required:

  • Demonstrable expertise developing websites and services using the full Software Development Life Cycle
  • Experience developing with .NET, C# and API’s
  • Experience developing services and web applications
  • Experience developing in a cloud environment preferably using the Google Cloud Platform
  • Very strong attention to detail
  • Confident and works well as a team member
  • Enthusiastic, adaptable and always think outside the box to achieve our vision
  • Analytical in approach, tenacious and driven by results
  • Highly numerate and literate, with the ability to produce top quality written specifications and strategy and implementation communication
  • Proactive and highly organised, with strong time management and planning skills
  • Able to meet tight deadlines and remain calm under pressure

Location and hours:

This is a permanent position, working Monday to Friday, 9.00am to 5.00pm and will be based at our head office in Leominster, Herefordshire.

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.


Business Analyst

We are looking for a passionate and results driven Business Analyst to join our growing IT team. Reporting to the Head of Delivery Management, you will be responsible for providing analysis skills to deliver business change.

Key Accountabilities/Responsibilities will include:

  • Providing full lifecycle analysis to the organisation, whether this is initial analysis at an Epic level, as part of an agile team at User Story level or any other business change
  • Provision and continuous improvement of business requirements specification (functional and non-functional) through effective elicitation, documentation, refinement and communication to enable successful delivery of business change
  • To provide high quality Epics and User Stories with Acceptance Criteria, written in a structured manner that will allow delivery of a viable business product
  • Promoting MVP principles to ensure requirements deliver what the business needs, managing scope creep to minimise spend and maximise benefits
  • Ensuring that Non-functional requirements such as Security, Scalability, Resilience and Usability are considered as part of business requirements
  • Developing highly effective relationships with stakeholders at all levels in the organisation to understand vision and deliver the optimal solution; be the conduit between the customer and the delivery teams
  • Contributing to the definition and continuous improvement of Business Analysis best practice, including self-development, to maximise effectiveness and productivity
  • An advocate of the implementation, governance and continuous improvement of the business roadmap and agile delivery processes.

Skills and knowledge required:

  • Previous experience working in a business analysis function, bringing a well-rounded knowledge and understanding
  • Good technical BA skills, e.g. data flows, process mapping and wire framing
  • Excellent analysis and problem solving skills
  • Good business acumen and situational awareness
  • Exceptional drive and tenacity to get things done and deliver business value
  • Excellent communicator, able to comprehend and translate technical or complex issues clearly to meet the competency level of the audience
  • Assertive and confident with a natural ability to facilitate conflict resolution but make tough decisions when required.

Location and hours:

This is a permanent position, working Monday to Friday, 9.00am to 5.00pm and will be based at our head office in Leominster, Herefordshire.

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.


Developer (UI)

We are looking to recruit a Developer to join our IT Development team. Reporting to the Head of Development, you will be responsible for the UI elements of the website ensuring a consistently high level of quality. You will be involved with the technical design and will work with an experienced development team.

Main duties will include:

  • Developing and improving the website code base and content, adhering to responsive web design patterns and ensuring high quality graphic standards and brand consistency.
  • Collaborating with the e-Commerce team to optimise the website and improve usability throughout the customer journey
  • Improving the quality of the code by analysing the structure ensuring we have 100% unit test coverage on all JavaScript
  • Following best practices and standards for accessibility and cross-browser compatibility
  • Performing peer reviews of code changes and adhere to IT Principles and Standards
  • Ensuring the features developed are produced to the highest possible quality in the fastest possible time and no less
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Keeping up-to-date on emerging technologies
  • Improving the website and identify any functional, technical or performance problems providing suggestions for improvements and coding them.

Skills and knowledge required:

  • Experience using CSS, Bootstrap, HTML, HTML5, JavaScript, jQuery, Knockout, Angular, .Net, C# and WebAPI’s
  • Familiarity with browser testing and debugging
  • Very strong attention to detail
  • Confident and works well as a team member
  • Enthusiastic, adaptable and always thinking outside the box to achieve our vision
  • Analytical in approach, tenacious and driven by results
  • Highly numerate and literate, with the ability to produce top quality written specifications
  • Proactive and highly organised, with strong time management and planning skills
  • Experience of working in an Agile Development Team including TDD and BDD methodologies and Test Automation would be desirable.

Location and hours:

This is a permanent position, working Monday to Friday, 9.00am to 5.00pm and will be based at our head office in Leominster, Herefordshire.

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.


Senior QA Analyst

The Role:

We are looking to recruit a Senior QA Analyst to join our IT test team. The main responsibilities for this role are to for the QA of the website, ensuring a consistently high level of code quality whilst working alongside BA's, technical leads and testers to create and review tests and acceptance criteria.

The Rewards:

  • Many financial, leisure, wellbeing, work life flexibility and recognition benefits available.
  • Recently refurbished large open plan work space.
  • Full in-house training and support to bring you up to speed.
  • Handy road and rail links making for an easy commute.

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Ensuring that QA standards and principles are followed by performing peer reviews of the tests and acceptance criteria
  • Developing and mentoring the QA community including one to one mentoring where necessary
  • To Ensure the features developed by the team are produced to the highest possible quality in the fastest possible time and no less, so that we are able to continue to do so in the future
  • Improving the quality of the code by ensuring we have 100% test coverage and no code hot spots
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Improving the QA of the website and identify any functional, technical or performance problems providing suggestions for improvements
  • Ensuring the technical direction of the QA team in liaison with the QA Team Leader that the team are aware of the importance of principles of good software design and development
  • Sharing, improving and retaining critical in-depth knowledge of the systems developed and maintained by MandM, such as the Website and all supporting services.

About You:
Interested? To be considered you will need to have:

  • Demonstrable expertise in devising then executing Agile QA processes, tools and techniques
  • Expertise in the use of automated test tools including load, stress and performance testing plus script automation
  • Experience of retail, preferably e-Commerce and/or multi-channel and an understanding of the technologies and associated issues in this environment
  • Highly numerate and literate skills, with the ability to produce top quality written specifications and strategy and implementation communication
  • Proactivity and be highly organised, with strong time management and planning skills
  • A track record of over-seeing successful software deployments
  • Ambiguity and an entrepreneurial style, not afraid to challenge to ensure quality delivery
  • An analytical approach, tenacious and be driven by results.

Hours of work:

This is a permanent position, working Monday to Friday, 9.00am to 5.00pm.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.


Facilities Manager

We are looking to establish a new and exciting role within MandM Direct to provide Facilities Management support to the business across all sites, ensuring that the needs of the business, staff, contractors and visitors are met.

A key dynamic in the Safety, Health, Environment & Facilities team with general outlined duties being:

  • Daily management of Facilities and Snack Bar teams
  • Scheduling and execution of routine and preventative maintenance tasks (premises)
  • Manage the servicing, repairs and inspections of equipment
  • Monitor and manage road fleet servicing and testing
  • Manage contract cleaning and contract security arrangements
  • Utilise contractors and ensure their safe operational procedures
  • Assist with Fire Safety Management
  • Support the business and departmental objectives
  • Strive for cost efficiencies with contracts/contractors

About You:

Interested? To be considered you will need:

  • To be a proactive and pragmatic individual
  • Demonstrate strong organisational skills to include forward thinking and planning.
  • To have excellent communication skills both written and verbal
  • Sound understanding of general health and safety compliance
  • Previous experience in a similar role and/or qualification or knowledge of IOSH managing safely would be advantageous.

Location and Hours of Work:

Covering both our logistics in Moreton on Lugg, Herefordshire and Head Office at Leominster, Herefordshire, you will work 37.5 hours per week, 8am – 4pm, Monday to Friday. There will be a requirement for you to provide ‘emergency on call’ cover.

If you would like to apply, please send your CV and covering letter to the HR Department or email to jobvacancies@mandmdirect.com


We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

Social Media Editor

The Role:

The role of Social Media Editor would be ideal for someone with a wealth of knowledge and expertise in a social media environment either from an in-house or agency background. We’re looking for an enthusiastic individual who is passionate about all aspects of social media, enjoys customer interaction and likes to take ownership of multiple social channels. Someone with the ability to drive significant fan growth and high Customer engagement levels, extend brand awareness and to develop a strong social community.

The Rewards:

  • Many financial, leisure, wellbeing, work life flexibility and recognition benefits available.
  • Recently refurbished large open plan work space.
  • Full in-house training and support to bring you up to speed.
  • Handy road and rail links making for an easy commute.

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Working with the Social Media Manager to develop engaging content shared via the relevant channels
  • Creating strong working relationships with key areas of the business by attending regular update meetings to discover products for promotion via relevant channels
  • Reviewing channel performance via Google Analytics and platform insight tools to dictate what messages work for each platform
  • Delivering the social media strategy as implemented by the Social Media Manager
  • Creating content for all social profiles ensuring relevancy of each channel
  • Briefing creative and studio teams on artwork and photography based on performance of previous posts
  • Delivering the MandM Direct tone of voice in a credible and consistent manner
  • Researching other brands to ensure our content is maintaining relevancy
  • Delivering day-to-day reactive and proactive communications across all social media channels
  • Using analytical platforms to monitor and evaluate the success of activity
  • Auditing, monitoring and reporting regularly on existing content, fan numbers and engagement
  • Maintaining knowledge of social media best practices and industry trends.

About You:

Interested? To be considered you will need to be:

  • Experienced in running social media accounts
  • Proactive
  • Passionate about social media
  • A strong communicator
  • Commercially aware
  • Eager to join a growing dynamic company

A degree level qualification or knowledge of Google Analytics would be advantageous.

Additionally, you would be of interest if you have held one of the following titles: Senior Social Media Executive, Social Media Manager, Editor, Social Media Specialist or Social Community Manager.

Location and hours:

This is a permanent position, working Monday to Friday, 9am to 5pm and will be based at our head office in Leominster, Herefordshire.

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com.


CRM Manager

The Role:

We’re looking for an enthusiastic, strategic and analytical thinker who will be responsible for the management, planning and execution of all marketing communications.

The Rewards:

  • Many financial, leisure, wellbeing, work life flexibility and recognition benefits available.
  • Recently refurbished large open plan work space.
  • Full in-house training and support to bring you up to speed.
  • Handy road and rail links making for an easy commute.

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Delivering relevant and engaging email messaging to the right customer at the right time
  • Developing fully measurable, engaging and targeted customer-centric email campaigns that drive retention and loyalty to meet KPIs
  • Using analytical skills and experience to shape and execute the CRM strategy, focussing on retaining active customers and re-engaging and reactivating lapsed customers to increase average lifetime value
  • Implementing and championing a commercial test and learn approach to CRM, measuring incremental gains against consistently managed control groups
  • Planning and implementing automated email CRM programs that intervene at the correct moment in our cross-channel customers’ journeys
  • Working closely with the Digital Design Manager to brief email creative, designs and concepts to the Creative team ensuring all steps of the process are well executed and that briefs are delivered on time
  • Ensuring that our email communications are in line with brand guidelines and that copy and content are reviewed on a regular basis
  • Providing line management of a team of 3 email executives including training and development, monitoring the workload and creating the strategy
  • Constantly monitoring campaign performance to gain strategic insights for campaign improvement and report on-going performance to senior management
  • Assisting in managing the day to day relationship with our email service providers and stay abreast of new technologies and emerging opportunities.

About You:
Interested? To be considered you will need to have:

  • Previous experience in e-commerce, preferably with some exposure to the role email can play in CRM
  • Experience of email broadcast marketing and campaign management
  • Excellent time and task management skills
  • A high degree of commercial awareness
  • Analytical experience and skills (Customer LTV, ROI, Attribution)
  • Proactivity, resilience and the ability to work using own initiative

A degree level qualification or knowledge of email broadcast and campaign management would be advantageous.

Hours of work:

This is a permanent position, working Monday to Friday, 9.00am to 5.00pm.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.


Merchandising Clerk

(Temporary – Up to 3 months)

The Role:

An exciting temporary opportunity has arisen within the Merchandising department for a diligent and organised individual wishing to join the team for a period of up to 3 months.

The Rewards:

  • Many financial, leisure, wellbeing, work life flexibility and recognition benefits available.
  • Recently refurbished large open plan work space.
  • Full in-house training and support to bring you up to speed.
  • Handy road and rail links making for an easy commute.

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Describing product
  • Sample updating and administration
  • Image checking and coding
  • Locating samples in the sample warehouse
  • Steaming samples
  • Sending samples back to stock/shop
  • Requesting samples through WMS immediate needs process.

About You:
Interested? To be considered you will need to have:

  • Attention to detail
  • A flexible attitude towards work
  • General admin skills
  • Knowledge of Microsoft packages
  • Good communication skills
  • Very good organisational skills.

Hours of work:

Monday to Friday, 9.00am to 5.00pm.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.


Product Merchandiser

The Role:

We are looking to recruit a Product Merchandiser to join our Merchandising team. Reporting to the Merchandising Manager, the primary focus of this role is to optimise product selection and placement onsite and across all other marketing channels including email and social as required.

As part of the role you will also be responsible for analysing customer behaviour, interaction and product engagement to gain actionable insights that will drive improvements in key merchandising metrics.

The Rewards:

  • Many financial, leisure, wellbeing, work life flexibility and recognition benefits available.
  • Recently refurbished large open plan work space.
  • Full in-house training and support to bring you up to speed.
  • Handy road and rail links making for an easy commute.

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Ensuring optimal product placement and visibility online across all channels
  • Making relevant, commercial product selections for homepage, email, social and all other marketing campaigns, ensuring offer is representative of the season and the overall stock offer
  • Creating and maintaining online product campaigns
  • Ensuring all PLPs have relevant facets in the optimal order
  • Managing and optimising banner campaigns across Product Lister Pages and Product Detail Pages
  • Monitoring, maintaining and optimising online up-sell and cross-sell opportunities
  • Assigning product style categorisations wherever applicable.

About You:
Interested? To be considered you will need to have:

  • Previous experience in e-commerce
  • Good communication and organisational skills
  • A high level of attention to detail
  • Strong ability to prioritise workloads and work to tight deadlines
  • A high degree of commercial awareness
  • Proactivity, resilience and the ability to work using own initiative.

A degree level qualification or knowledge of online Merchandising, preferably sports or fashion based would be advantageous.

Hours of work:

This is a permanent position, working Monday to Friday, 9.00am to 5.00pm.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.


QA Analyst (UI)

We are looking to recruit a QA Analyst to join our IT Development team. Reporting to the Senior QA Analyst, you will be responsible for UI elements of the website ensuring a consistently high level of quality and testing code and content. Working alongside BA's, technical leads and testers to create and review stories and features.

Main duties will include:

  • Testing and improving the website and web content by ensuring we have 100% automated test coverage
  • Collaborating with the e-Commerce team to optimise the website and improve usability throughout the customer journey
  • Ensuring that QA UI standards and principles are followed by performing peer reviews of the tests and acceptance criteria
  • Improving the QA of the website and identify any functional, technical or performance problems providing suggestions for improvements
  • Following best practices and standards for accessibility and cross-browser compatibility
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Ensuring progress is measured and reported in a timely fashion
  • Keeping up-to-date on emerging technologies
  • Improving, sharing and retaining critical in-depth knowledge of the systems developed and maintained by MandM, such as the Website and all supporting services.

Skills and knowledge required:

  • Demonstrable expertise in devising then executing QA processes, tools and techniques Expertise in the use of automated test tools including load, stress and performance testing plus script automation
  • Experience of retail, preferably e-Commerce and/or multi-channel and an understanding of the technologies and associated issues in this environment
  • Experience of working within different development methodologies incl. Agile, waterfall etc. and the role that testing plays in each of them
  • Familiarity with browser testing and debugging
  • Demonstrates comfort with ambiguity and an entrepreneurial style, not afraid to challenge to ensure quality delivery
  • Flexible in approach and neither dogmatic nor bureaucratic when deploying QA disciplines into an inexperienced business
  • Highly numerate and literate, with the ability to produce top quality written specifications and strategy and implementation communication
  • Able to meet tight deadlines and remain calm under pressure
  • Experience of testing in a cloud infrastructure preferably using Google Cloud Services would be desirable.

Location and hours:

This is a permanent position, working Monday to Friday, 9.00am to 5.00pm and will be based at our head office in Leominster, Herefordshire.

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.


Developer

We are looking to recruit a Developer to join our IT Development team. Reporting to the Head of Development, you will be responsible for developing website and services ensuring a consistently high level of quality. You will be involved with the technical design and will work within a development team.

Main duties will include:

  • Developing and improving the website and services code base, either from scratch or by adapting existing code and graphics to meet business requirements
  • Improving the quality of the code by analysing of the structure ensuring we have 100% unit test coverage on all JavaScript
  • Ensuring that coding standards and principles are followed by performing peer reviews of the code and content changes
  • To ensure the features developed are produced to the highest possible quality in the fastest possible time and no less
  • Remaining up-to-date on emerging technologies
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Improving the website and identify any functional, technical or performance problems providing suggestions for improvements and coding them.

Skills and knowledge required:

  • Demonstrable expertise developing websites and services using the full Software Development Life Cycle
  • Experience developing with .NET, C# and API’s
  • Experience developing services and web applications
  • Experience developing in a cloud environment preferably using the Google Cloud Platform
  • Very strong attention to detail
  • Confident and works well as a team member
  • Enthusiastic, adaptable and always think outside the box to achieve our vision
  • Analytical in approach, tenacious and driven by results
  • Highly numerate and literate, with the ability to produce top quality written specifications and strategy and implementation communication
  • Proactive and highly organised, with strong time management and planning skills
  • Able to meet tight deadlines and remain calm under pressure

Location and hours:

This is a permanent position, working Monday to Friday, 9.00am to 5.00pm and will be based at our head office in Leominster, Herefordshire.

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.


Business Analyst

We are looking for a passionate and results driven Business Analyst to join our growing IT team. Reporting to the Head of Delivery Management, you will be responsible for providing analysis skills to deliver business change.

Key Accountabilities/Responsibilities will include:

  • Providing full lifecycle analysis to the organisation, whether this is initial analysis at an Epic level, as part of an agile team at User Story level or any other business change
  • Provision and continuous improvement of business requirements specification (functional and non-functional) through effective elicitation, documentation, refinement and communication to enable successful delivery of business change
  • To provide high quality Epics and User Stories with Acceptance Criteria, written in a structured manner that will allow delivery of a viable business product
  • Promoting MVP principles to ensure requirements deliver what the business needs, managing scope creep to minimise spend and maximise benefits
  • Ensuring that Non-functional requirements such as Security, Scalability, Resilience and Usability are considered as part of business requirements
  • Developing highly effective relationships with stakeholders at all levels in the organisation to understand vision and deliver the optimal solution; be the conduit between the customer and the delivery teams
  • Contributing to the definition and continuous improvement of Business Analysis best practice, including self-development, to maximise effectiveness and productivity
  • An advocate of the implementation, governance and continuous improvement of the business roadmap and agile delivery processes.

Skills and knowledge required:

  • Previous experience working in a business analysis function, bringing a well-rounded knowledge and understanding
  • Good technical BA skills, e.g. data flows, process mapping and wire framing
  • Excellent analysis and problem solving skills
  • Good business acumen and situational awareness
  • Exceptional drive and tenacity to get things done and deliver business value
  • Excellent communicator, able to comprehend and translate technical or complex issues clearly to meet the competency level of the audience
  • Assertive and confident with a natural ability to facilitate conflict resolution but make tough decisions when required.

Location and hours:

This is a permanent position, working Monday to Friday, 9.00am to 5.00pm and will be based at our head office in Leominster, Herefordshire.

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.


Developer (UI)

We are looking to recruit a Developer to join our IT Development team. Reporting to the Head of Development, you will be responsible for the UI elements of the website ensuring a consistently high level of quality. You will be involved with the technical design and will work with an experienced development team.

Main duties will include:

  • Developing and improving the website code base and content, adhering to responsive web design patterns and ensuring high quality graphic standards and brand consistency.
  • Collaborating with the e-Commerce team to optimise the website and improve usability throughout the customer journey
  • Improving the quality of the code by analysing the structure ensuring we have 100% unit test coverage on all JavaScript
  • Following best practices and standards for accessibility and cross-browser compatibility
  • Performing peer reviews of code changes and adhere to IT Principles and Standards
  • Ensuring the features developed are produced to the highest possible quality in the fastest possible time and no less
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Keeping up-to-date on emerging technologies
  • Improving the website and identify any functional, technical or performance problems providing suggestions for improvements and coding them.

Skills and knowledge required:

  • Experience using CSS, Bootstrap, HTML, HTML5, JavaScript, jQuery, Knockout, Angular, .Net, C# and WebAPI’s
  • Familiarity with browser testing and debugging
  • Very strong attention to detail
  • Confident and works well as a team member
  • Enthusiastic, adaptable and always thinking outside the box to achieve our vision
  • Analytical in approach, tenacious and driven by results
  • Highly numerate and literate, with the ability to produce top quality written specifications
  • Proactive and highly organised, with strong time management and planning skills
  • Experience of working in an Agile Development Team including TDD and BDD methodologies and Test Automation would be desirable.

Location and hours:

This is a permanent position, working Monday to Friday, 9.00am to 5.00pm and will be based at our head office in Leominster, Herefordshire.

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.


Senior QA Analyst

The Role:

We are looking to recruit a Senior QA Analyst to join our IT test team. The main responsibilities for this role are to for the QA of the website, ensuring a consistently high level of code quality whilst working alongside BA's, technical leads and testers to create and review tests and acceptance criteria.

The Rewards:

  • Many financial, leisure, wellbeing, work life flexibility and recognition benefits available.
  • Recently refurbished large open plan work space.
  • Full in-house training and support to bring you up to speed.
  • Handy road and rail links making for an easy commute.

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Ensuring that QA standards and principles are followed by performing peer reviews of the tests and acceptance criteria
  • Developing and mentoring the QA community including one to one mentoring where necessary
  • To Ensure the features developed by the team are produced to the highest possible quality in the fastest possible time and no less, so that we are able to continue to do so in the future
  • Improving the quality of the code by ensuring we have 100% test coverage and no code hot spots
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Improving the QA of the website and identify any functional, technical or performance problems providing suggestions for improvements
  • Ensuring the technical direction of the QA team in liaison with the QA Team Leader that the team are aware of the importance of principles of good software design and development
  • Sharing, improving and retaining critical in-depth knowledge of the systems developed and maintained by MandM, such as the Website and all supporting services.

About You:
Interested? To be considered you will need to have:

  • Demonstrable expertise in devising then executing Agile QA processes, tools and techniques
  • Expertise in the use of automated test tools including load, stress and performance testing plus script automation
  • Experience of retail, preferably e-Commerce and/or multi-channel and an understanding of the technologies and associated issues in this environment
  • Highly numerate and literate skills, with the ability to produce top quality written specifications and strategy and implementation communication
  • Proactivity and be highly organised, with strong time management and planning skills
  • A track record of over-seeing successful software deployments
  • Ambiguity and an entrepreneurial style, not afraid to challenge to ensure quality delivery
  • An analytical approach, tenacious and be driven by results.

Hours of work:

This is a permanent position, working Monday to Friday, 9.00am to 5.00pm.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.


Facilities Manager

We are looking to establish a new and exciting role within MandM Direct to provide Facilities Management support to the business across all sites, ensuring that the needs of the business, staff, contractors and visitors are met.

A key dynamic in the Safety, Health, Environment & Facilities team with general outlined duties being:

  • Daily management of Facilities and Snack Bar teams
  • Scheduling and execution of routine and preventative maintenance tasks (premises)
  • Manage the servicing, repairs and inspections of equipment
  • Monitor and manage road fleet servicing and testing
  • Manage contract cleaning and contract security arrangements
  • Utilise contractors and ensure their safe operational procedures
  • Assist with Fire Safety Management
  • Support the business and departmental objectives
  • Strive for cost efficiencies with contracts/contractors

About You:

Interested? To be considered you will need:

  • To be a proactive and pragmatic individual
  • Demonstrate strong organisational skills to include forward thinking and planning.
  • To have excellent communication skills both written and verbal
  • Sound understanding of general health and safety compliance
  • Previous experience in a similar role and/or qualification or knowledge of IOSH managing safely would be advantageous.

Location and Hours of Work:

Covering both our logistics in Moreton on Lugg, Herefordshire and Head Office at Leominster, Herefordshire, you will work 37.5 hours per week, 8am – 4pm, Monday to Friday. There will be a requirement for you to provide ‘emergency on call’ cover.

If you would like to apply, please send your CV and covering letter to the HR Department or email to jobvacancies@mandmdirect.com


We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

Social Media Editor

The Role:

The role of Social Media Editor would be ideal for someone with a wealth of knowledge and expertise in a social media environment either from an in-house or agency background. We’re looking for an enthusiastic individual who is passionate about all aspects of social media, enjoys customer interaction and likes to take ownership of multiple social channels. Someone with the ability to drive significant fan growth and high Customer engagement levels, extend brand awareness and to develop a strong social community.

The Rewards:

  • Many financial, leisure, wellbeing, work life flexibility and recognition benefits available.
  • Recently refurbished large open plan work space.
  • Full in-house training and support to bring you up to speed.
  • Handy road and rail links making for an easy commute.

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Working with the Social Media Manager to develop engaging content shared via the relevant channels
  • Creating strong working relationships with key areas of the business by attending regular update meetings to discover products for promotion via relevant channels
  • Reviewing channel performance via Google Analytics and platform insight tools to dictate what messages work for each platform
  • Delivering the social media strategy as implemented by the Social Media Manager
  • Creating content for all social profiles ensuring relevancy of each channel
  • Briefing creative and studio teams on artwork and photography based on performance of previous posts
  • Delivering the MandM Direct tone of voice in a credible and consistent manner
  • Researching other brands to ensure our content is maintaining relevancy
  • Delivering day-to-day reactive and proactive communications across all social media channels
  • Using analytical platforms to monitor and evaluate the success of activity
  • Auditing, monitoring and reporting regularly on existing content, fan numbers and engagement
  • Maintaining knowledge of social media best practices and industry trends.

About You:

Interested? To be considered you will need to be:

  • Experienced in running social media accounts
  • Proactive
  • Passionate about social media
  • A strong communicator
  • Commercially aware
  • Eager to join a growing dynamic company

A degree level qualification or knowledge of Google Analytics would be advantageous.

Additionally, you would be of interest if you have held one of the following titles: Senior Social Media Executive, Social Media Manager, Editor, Social Media Specialist or Social Community Manager.

Location and hours:

This is a permanent position, working Monday to Friday, 9am to 5pm and will be based at our head office in Leominster, Herefordshire.

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com.


CRM Manager

The Role:

We’re looking for an enthusiastic, strategic and analytical thinker who will be responsible for the management, planning and execution of all marketing communications.

The Rewards:

  • Many financial, leisure, wellbeing, work life flexibility and recognition benefits available.
  • Recently refurbished large open plan work space.
  • Full in-house training and support to bring you up to speed.
  • Handy road and rail links making for an easy commute.

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Delivering relevant and engaging email messaging to the right customer at the right time
  • Developing fully measurable, engaging and targeted customer-centric email campaigns that drive retention and loyalty to meet KPIs
  • Using analytical skills and experience to shape and execute the CRM strategy, focussing on retaining active customers and re-engaging and reactivating lapsed customers to increase average lifetime value
  • Implementing and championing a commercial test and learn approach to CRM, measuring incremental gains against consistently managed control groups
  • Planning and implementing automated email CRM programs that intervene at the correct moment in our cross-channel customers’ journeys
  • Working closely with the Digital Design Manager to brief email creative, designs and concepts to the Creative team ensuring all steps of the process are well executed and that briefs are delivered on time
  • Ensuring that our email communications are in line with brand guidelines and that copy and content are reviewed on a regular basis
  • Providing line management of a team of 3 email executives including training and development, monitoring the workload and creating the strategy
  • Constantly monitoring campaign performance to gain strategic insights for campaign improvement and report on-going performance to senior management
  • Assisting in managing the day to day relationship with our email service providers and stay abreast of new technologies and emerging opportunities.

About You:
Interested? To be considered you will need to have:

  • Previous experience in e-commerce, preferably with some exposure to the role email can play in CRM
  • Experience of email broadcast marketing and campaign management
  • Excellent time and task management skills
  • A high degree of commercial awareness
  • Analytical experience and skills (Customer LTV, ROI, Attribution)
  • Proactivity, resilience and the ability to work using own initiative

A degree level qualification or knowledge of email broadcast and campaign management would be advantageous.

Hours of work:

This is a permanent position, working Monday to Friday, 9.00am to 5.00pm.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.