Why work at MandM Direct?

We're passionate about what we do, from the email in your inbox to the package that lands on your doormat, we pride ourselves on creating excitement for everyone that shops with us. We've got an amazing following of loyal customers who've been discovering our secret for over 30 years.

Our success is down to our commitment to deliver the best possible customer experience by seeking out the biggest brands at the lowest prices, clear communications in our emails, fast and efficient delivery to their door and our award winning customer service - it's an exciting business and one in which everybody plays an important part.

We employ over 500 staff across our two sites situated in the beautiful county of Herefordshire, close to the Welsh border. Our Head Office is based in Leominster and our Distribution Centre in Moreton-on-Lugg.

Product Merchandiser

The Role:

We are looking to recruit a Product Merchandiser to join our Merchandising team. Reporting to the Merchandising Manager, the primary focus of this role is to optimise product selection and placement onsite and across all other marketing channels including email and social as required. As part of the role you will also be responsible for analysing customer behaviour, interaction and product engagement to gain actionable insights that will drive improvements in key merchandising metrics.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Ensuring optimal product placement and visibility online across all channels
  • Making relevant, commercial product selections for homepage, email, social and all other marketing campaigns, ensuring offer is representative of the season and the overall stock offer
  • Creating and maintaining online product campaigns
  • Ensuring all PLPs have relevant facets in the optimal order
  • Managing and optimising banner campaigns across Product Lister Pages and Product Detail Pages
  • Monitoring, maintaining and optimising online up-sell and cross-sell opportunities
  • Assigning product style categorisations wherever applicable.

About you:
Interested? To be considered you will need to have:

  • Previous experience in an e-Commerce environment
  • Good communication and organisational skills
  • A high level of attention to detail
  • Strong ability to prioritise workloads and work to tight deadlines
  • A high degree of commercial awareness
  • Proactivity, resilience and the ability to work using own initiative.

Hours of work:

9.00am to 5.00pm, Monday to Friday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

Senior Trading Executive

The Role:

We’re looking for an enthusiastic, strategic thinker who will contribute to the trading strategy across all channels, delivering the best messages to the customers at the right time. You’ll also assist in driving the development of our new international territories’, ensuring we are working to launch the channels to deadline and that all business activities are in place before going live.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Producing analysis of key metrics of the markets daily, weekly and monthly, highlighting areas of concern, trends and opportunities as well as providing theories and recommendations to maximise sales
  • Being the key contributor to monthly trading meetings with the wider trading team, detailing events for the month ahead, any YOY concerns and our key trading messages for the month
  • Maintaining strong relationships with internal teams on a daily basis, seeking new opportunities and making suggestions to improve existing campaigns
  • Keeping up to date with market trends and make recommendations based on your findings that could be applied to our trading plan and approach
  • Driving the development of new international territories’ liaising with IT to ensure the project remains on track and we are able to launch successfully on time
  • Co-ordinating with internal departments to ensure everything required for launch is translated and submitted.

About You:

Interested? To be considered you will need to have:

  • The ability to communicate well at all levels of the business
  • Proven experience in an e-Commerce role
  • A strategic understanding with the ability to analyse data
  • The ability to work collaboratively, co-ordinate with multiple teams to deliver plans and activities set
  • Assertiveness, confidence and the ability to challenge established ways of working
  • Eagerness to join a fast paced and growing dynamic company.

Hours of work:

9.00am to 5.00pm, Monday to Friday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

Junior UX Designer/Developer

The role:

We've got an exciting new opportunity for an entry level UX Designer/Developer who will be responsible for developing wireframes and optimisation/personalisation tests in line with business requirements. Working closely with the data, customer and acquisition teams and developers to produce the optimum on brand user experience across multiple platforms and devices.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Working collaboratively with designers, developers and business stakeholders to develop and improve user experience solutions in an agile project delivery
  • Developing responsive wireframes/interactive designs for all customer journeys
  • Producing additional user flows/journeys and storyboards to support wireframes
  • Developing new user interface concepts, as well as improving existing ones
  • Producing on brand final creative designs for wireframes/POC’s in a format suitable to support development and delivery
  • Supporting UX changes through to live, ensuring the design vision is met and standards upheld
  • Close collaboration with all business teams to ensure your wireframes are bringing the defined UX vision to life
  • Presenting all UX concepts & thinking to teams
  • Ensuring that all projects are appropriately refined, scoped and wire framed in agreed timelines
  • Ensuring new designs/wireframes can be substantiated by data
  • Managing and developing onsite brand guidelines, translating them for all digital mediums
  • With the customer team, prepare and conduct user research and usability tests
  • Working with 3rd parties to produce basic MVT tests
  • Liaising and managing 3rd party UX agencies who may support UX process.

About you:

Interested? To be considered you will need to have:

  • Experience with UX/UI design implementation across responsive web design, mobile applications, CRM programmes, digital campaigns and social media programmes
  • Well versed in design research, user experience design processes
  • Knowledge of UX development tools, and working practices including:
    • Wireframe software (Adobe XD)
    • HTML, CSS & JavaScript development experience
    • Experience of Adobe CS suite
  • Experience working alongside business team to create engaging wireframes, user flows and designs across all platforms
  • The ability to estimate tasks accurately and to manage your own time effectively
  • Up-to-date working knowledge of the latest UX trends and methodologies across mobile/digital/connected devices.

Hours of work:

Monday to Friday, 9.00am to 5.00pm.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

Developer

The Role:

We have a new opportunity within our IT department for a Developer to work within our expanding development team. Main responsibilities will be for developing website, applications and supporting services ensuring a consistently high level of quality.

Working within a development scrum team you will be developing new code and maintaining existing code ensuring that standards and principles are followed. You will be involved in the technical design of solutions and will pair program where appropriate in order to improve your capability.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

If you're looking for an exciting role where you can use cutting edge technologies and share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Understanding the agile ceremonies with the ability to perform good and accurate estimation of work items/story pointing
  • Refining for estimates and acceptance criteria
  • Demonstrating development and mentoring of colleagues and monitoring their development and helping wherever necessary
  • Assisting with identifying and communicating training and development needs
  • Remaining approachable at all times and always happy to help colleagues with issues
  • Demonstrating an intermediate level of communication, clearly and accurately (written/verbal) with business stakeholders/Product Owners/users, customers and suppliers. Actively communicating at all levels using the appropriate media.
  • Ensuring that development standards and principles are followed
  • Keeping up to date with knowledge of all development processes including industry standard branching/merging strategies, software development lifecycles and the principles around configuration, encryption and security
  • Performing peer reviews on code to ensure that development and security principles are followed.

About You:

Interested? To be considered you will need to have:

  • Commercial experience in the full SDLC developing web-based solutions (Inc. applications and supporting services)
  • Experience in asynchronous processing, multi-threaded execution and scaling software
  • Experience using TDD and BDD and developing with up to 100% unit test coverage
  • An awareness of schemas for relational database or object stores and understands when to use each
  • Some experience with mocked or stubbed services
  • Very strong attention to detail
  • Good knowledge of automation and the CI/CD process and consider operational requirements when developing solutions
  • Knowledge of encryption within .NET and the ability to understand when and why we use it
  • The ability to develop using most of the following technologies:-
    • CSS, HTML and JavaScript to create and maintain a website
    • C# with MVC5, ASP.Net, Windows Applications or Windows Services
    • C# with Entity Framework, LINQ, MSMQ and integration with Stored Procedures
    • C# to create professional API's (WebAPI) following API standards
    • Microsoft SQL Server
    • NoSQL Database like MongoDB, Googles Datastore, Redis and Spanner

Ideal candidates would demonstrate an interest and curiosity in new technologies, methodologies, best practices, self-development, and open-mindedness and would be self-motivated showing a personal responsibility for tasks and like working on a variety of projects.

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to recruitment@mandmdirect.com.

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

Business Analyst

The Role:

Our IT department consists of over 70 professional staff where you’ll have the opportunity to work alongside a number of different IT areas including Support, Business Analysts, Developers and Testers. The IT department underpins all of our business users and customers by providing leading edge solutions using the latest technologies including developing in Google Cloud.

As a Business Analyst, you will work as part of our expanding IT team to provide a full lifecycle business analysis function to the organisation, bridging the gap between business and technology.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Providing full lifecycle analysis to the organisation, whether this is initial analysis at an Epic level, as part of an agile team at User Story level or any other business change
  • Provision and continuous improvement of business requirements specification (functional and non-functional) through effective elicitation, documentation, refinement and communication to enable successful delivery of business change
  • Provision of high quality Epics and User Stories with Acceptance Criteria, written in a structured manner that will allow delivery of a viable business product
  • Promoting MVP principles to ensure requirements deliver what the business needs, managing scope creep to minimise spend and maximise benefits
  • Ensuring that Non-functional requirements such as Security, Scalability, Resilience and Usability are considered as part of business requirements
  • Developing highly effective relationships with stakeholders at all levels in the organisation to understand vision and deliver the optimal solution; be the conduit between the customer and the delivery teams
  • Contributing to the definition and continuous improvement of Business Analysis best practice, including self-development, to maximise effectiveness and productivity
  • An advocate of the implementation, governance and continuous improvement of the business roadmap and agile delivery processes.

About You:

Interested? To be considered you will need to have:

  • Previous experience working in a business analysis function, bringing diverse knowledge and understanding
  • Excellent analysis and problem solving skills
  • Good business acumen and situational awareness
  • Exceptional drive and tenacity to get things done and deliver business value
  • Excellent communication, able to comprehend and translate technical or complex issues clearly to meet the competency level of the audience
  • Assertiveness and confidence with a natural ability to facilitate conflict resolution but make tough decisions when required
  • The ability to command respect and be considered credible
  • Actively been involved in agile thought leadership and communities, looking for ways to improve and evolve current practice
  • Consistently demonstrated integrity and high work standards.

Experience of working within an agile methodology with Jira and Confluence would be desirable.

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to recruitment@mandmdirect.com.

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

QA Analyst

The Role:

This role will be working with our front-end IT team who are responsible for the UI elements of the website ensuring a consistently high level of quality. Main duties will be creating and executing tests for code and content changes, alongside executing and debugging automation tests. Working in an agile environment alongside Business Analysts, technical leads and other QA testers to create and review stories including acceptance criteria.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

If you'd like the opportunity to join a fast-paced company with cutting edge tech working in an agile environment then this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Performing manual testing on functional and content changes to the website
  • Ensuring that UI standards and principles are followed by performing peer reviews of tests and acceptance criteria and attending QA and Development team meetings
  • Collaborating with our e-Commerce team to optimise the website and improve usability throughout the customer journey
  • Improving the robustness and quality of the website by identifying any functional, technical or performance problems and providing suggestions for improvements
  • Ensuring that we maintain 100% website up-time
  • Following best practices and standards for accessibility and cross-browser compatibility.
  • Ensuring progress is measured and reported in a timely fashion
  • Responsibility for critical path checks on a daily basis
  • Ensuring that the Agile Software Development Life Cycle is followed

About You:

Interested? To be considered you will need to have:

  • Familiarity with browser testing and debugging
  • Experience of retail, preferably multi-channel e-Commerce, and an understanding of the technologies and associated issues in this environment
  • Expertise in devising and executing QA processes, tools and techniques
  • To be highly numerate and literate, with the ability to produce quality written specifications, strategy and implementation communications
  • The ability to demonstrate comfort with ambiguity and an entrepreneurial style; not afraid to challenge to ensure quality delivery
  • To be able to meet tight deadlines and remain calm under pressure
  • Experience of working within different development methodologies (agile, waterfall etc.) and an understanding of the role that testing plays in each of them.

Ideal candidates would demonstrate an interest and curiosity in new technologies, methodologies, best practises, self-development, and open-mindedness. You’ll need to be self-motivated showing a personal responsibility for tasks and like working on a variety of projects

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to recruitment@mandmdirect.com.

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

Stock Control Coordinator

The Role:

As Stock Control Coordinator, you will be responsible for the day to day Stock Control process and manage a small team of Stock Controllers within our very busy and fast paced warehouse.

This opportunity is ideal for someone who wants to expand on their current stock control skills and knowledge and now wants to take that next step up in a large forward thinking global online retail business.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Managing the Stock Control team to include regular performance monitoring, annual appraisals, staff resourcing and absence management.
  • Managing catalogue changeovers ensuring adequate levels of inventory are available on the Pick face at new catalogue launch.
  • Completing knowledge and execution of goods in processes to include: ASN creation, ASN verification and discrepancy correction, ASN clear downs for finance, label generation for vendor barcode creation and coordination of samples for Buying and Merchandising.
  • Assist with Warehouse Management System testing and configuration where necessary for the process development of all departments as required.
  • Managing the processes for stock going out of the business to the shop and faulty goods back to the supplier.
  • Providing support and cover to the Warehouse Management System and Stock Control teams as necessary.
  • Producing weekly feedback reports to the Operations Director and Line Managers.
  • Promoting the rapid, accurate and detailed analysis of all stock discrepancies, using Route Cause Analysis putting effective controls in place to reduce incidents.
  • Building relationships with key personnel at Head Office ensuring clear communication channels are in place to aid day to day efficiencies.

About You:
Interested? To be considered you will need to have:

  • To be a self-motivated individual.
  • To be a good team player.
  • Excellent communication at all levels, both written and spoken.
  • Good accuracy.
  • Excellent attention to detail.
  • Problem Solving skills.
  • To be methodical and logical.
  • The ability to work under pressure, meeting strict deadlines.
  • Previous supervisory experience.
  • Excellent PC skills including experience with Warehouse Management Systems.
  • Previous working knowledge of stock control processes.

Hours of work:

9.00am – 5.00pm, working on a 5 days rota between Monday and Sunday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications as soon as possible.

Logistics Team Leaders

The Role:

MandM Direct are currently recruiting for a number of full-time, permanent early and late shift Team Leaders to join us at our Moreton-on-Lugg site in Herefordshire.

We're looking for new Team Leaders to join our growing Goods In, Goods Out and Bulk Replenishment teams to successfully lead, manage, motivate and develop their own team of Warehouse Operatives to ensure that they deliver against operational targets on a daily basis.

This is an ideal opportunity for someone interested in developing their career within logistics with a Company who take pride in training and developing our own staff.

What’s in it for you...

  • Bonus scheme and pension
  • A great Company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

What a typical day may look like:

  • Ensuring that all operations targets and deadlines are met or exceeded.
  • Assisting the Supervisor in controlling levels of planned and unplanned absence including participation in return to work meetings.
  • Participating as an active member of the shift team, and to offer suggestions for solving problems, improving efficiency, quality and team working.
  • Ensuring your team fully comply with company Health & Safety policies to ensure we operate in a safe environment.
  • Maintaining positive attitudes and an engaging environment for all team members.
  • Role modelling the standards required to perform warehouse activities correctly.
  • Assisting the Supervisor in co-ordinating any issues within the warehouse.
  • Ensuring the proper and timely completion of all warehouse activities to strict deadlines and quality standards.
  • Monitoring of department KPI results and providing feedback to staff.
  • Start of shift communication briefings, organising daily tasks and targets for the team.

About You:

To be considered you will need:

  • Enthusiasm and with a "can do" attitude with good interpersonal skills.
  • Knowledge and operation of Warehouse Management Systems.
  • The ability to efficiently lead and motivate a small team of colleagues.
  • To be able to demonstrate a high level of attention to detail.
  • To be a team player who is capable of working on their own initiative.
  • Flexibility within the role to be able to learn to supervise in a variety of areas within the warehouse.
  • To be proactive with an eye for problem solving and continuous improvement.
  • To be able to work to tight deadlines.
  • The ability to demonstrate the drive and desire to progress.
  • Exceptional personnel management and communication skills.
  • Knowledge and experience of health and safety controls.
  • Excellent PC skills, particularly Microsoft Office.

Hours of work:

We have both 5.30am - 2pm and 1.45pm - 10.15pm shift rota patterns available based on a 40 hour week, working 5 days per week between Monday and Sunday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications as soon as possible.

Warehouse Operative

The Role:

We are looking to fill various full time, permanent vacancies within our Goods In, Goods Out and Returns departments based at our warehouse in Moreton-on-Lugg, Herefordshire.

Successful applicants will need to be enthusiastic team players who are reliable individuals with excellent attention to detail and the desire to develop new skills to help support their team.

What’s in it for you...

  • Bonus scheme and pension
  • A great Company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

Your day-to-day duties and responsibilities will include:

Main duties within the Goods In team are:

  • Receiving deliveries into the warehouse.
  • Counting and checking stock against delivery notes.
  • Palletising stock and transferring to bulk storage using pump trucks.

Main duties within the Goods Out team are:

  • Picking customer orders ensuring correct size and brand of stock item.
  • Loading products on to conveyor system ready for shipment.
  • Problem solving by correcting orders and re-ordering stock.

Main duties within the Returns team are:

  • Opening and checking returned parcels.
  • Processing returned stock.
  • Refunding or replacing items.

About You:

Interested? To be considered you will need:

  • The ability to demonstrate a high level of accuracy.
  • Excellent attention to detail.
  • The ability to work under pressure and to targets.
  • Good communication skills both written and verbal.

Hours of work:

We have both 6am - 2pm and 2pm - 10pm shift rota patterns available based on a 37.5 hour week, working 5 days per week between Monday and Sunday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications as soon as possible.

Product Merchandiser

The Role:

We are looking to recruit a Product Merchandiser to join our Merchandising team. Reporting to the Merchandising Manager, the primary focus of this role is to optimise product selection and placement onsite and across all other marketing channels including email and social as required. As part of the role you will also be responsible for analysing customer behaviour, interaction and product engagement to gain actionable insights that will drive improvements in key merchandising metrics.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Ensuring optimal product placement and visibility online across all channels
  • Making relevant, commercial product selections for homepage, email, social and all other marketing campaigns, ensuring offer is representative of the season and the overall stock offer
  • Creating and maintaining online product campaigns
  • Ensuring all PLPs have relevant facets in the optimal order
  • Managing and optimising banner campaigns across Product Lister Pages and Product Detail Pages
  • Monitoring, maintaining and optimising online up-sell and cross-sell opportunities
  • Assigning product style categorisations wherever applicable.

About you:
Interested? To be considered you will need to have:

  • Previous experience in an e-Commerce environment
  • Good communication and organisational skills
  • A high level of attention to detail
  • Strong ability to prioritise workloads and work to tight deadlines
  • A high degree of commercial awareness
  • Proactivity, resilience and the ability to work using own initiative.

Hours of work:

9.00am to 5.00pm, Monday to Friday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

Senior Trading Executive

The Role:

We’re looking for an enthusiastic, strategic thinker who will contribute to the trading strategy across all channels, delivering the best messages to the customers at the right time. You’ll also assist in driving the development of our new international territories’, ensuring we are working to launch the channels to deadline and that all business activities are in place before going live.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Producing analysis of key metrics of the markets daily, weekly and monthly, highlighting areas of concern, trends and opportunities as well as providing theories and recommendations to maximise sales
  • Being the key contributor to monthly trading meetings with the wider trading team, detailing events for the month ahead, any YOY concerns and our key trading messages for the month
  • Maintaining strong relationships with internal teams on a daily basis, seeking new opportunities and making suggestions to improve existing campaigns
  • Keeping up to date with market trends and make recommendations based on your findings that could be applied to our trading plan and approach
  • Driving the development of new international territories’ liaising with IT to ensure the project remains on track and we are able to launch successfully on time
  • Co-ordinating with internal departments to ensure everything required for launch is translated and submitted.

About You:

Interested? To be considered you will need to have:

  • The ability to communicate well at all levels of the business
  • Proven experience in an e-Commerce role
  • A strategic understanding with the ability to analyse data
  • The ability to work collaboratively, co-ordinate with multiple teams to deliver plans and activities set
  • Assertiveness, confidence and the ability to challenge established ways of working
  • Eagerness to join a fast paced and growing dynamic company.

Hours of work:

9.00am to 5.00pm, Monday to Friday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

Junior UX Designer/Developer

The role:

We've got an exciting new opportunity for an entry level UX Designer/Developer who will be responsible for developing wireframes and optimisation/personalisation tests in line with business requirements. Working closely with the data, customer and acquisition teams and developers to produce the optimum on brand user experience across multiple platforms and devices.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Working collaboratively with designers, developers and business stakeholders to develop and improve user experience solutions in an agile project delivery
  • Developing responsive wireframes/interactive designs for all customer journeys
  • Producing additional user flows/journeys and storyboards to support wireframes
  • Developing new user interface concepts, as well as improving existing ones
  • Producing on brand final creative designs for wireframes/POC’s in a format suitable to support development and delivery
  • Supporting UX changes through to live, ensuring the design vision is met and standards upheld
  • Close collaboration with all business teams to ensure your wireframes are bringing the defined UX vision to life
  • Presenting all UX concepts & thinking to teams
  • Ensuring that all projects are appropriately refined, scoped and wire framed in agreed timelines
  • Ensuring new designs/wireframes can be substantiated by data
  • Managing and developing onsite brand guidelines, translating them for all digital mediums
  • With the customer team, prepare and conduct user research and usability tests
  • Working with 3rd parties to produce basic MVT tests
  • Liaising and managing 3rd party UX agencies who may support UX process.

About you:

Interested? To be considered you will need to have:

  • Experience with UX/UI design implementation across responsive web design, mobile applications, CRM programmes, digital campaigns and social media programmes
  • Well versed in design research, user experience design processes
  • Knowledge of UX development tools, and working practices including:
    • Wireframe software (Adobe XD)
    • HTML, CSS & JavaScript development experience
    • Experience of Adobe CS suite
  • Experience working alongside business team to create engaging wireframes, user flows and designs across all platforms
  • The ability to estimate tasks accurately and to manage your own time effectively
  • Up-to-date working knowledge of the latest UX trends and methodologies across mobile/digital/connected devices.

Hours of work:

Monday to Friday, 9.00am to 5.00pm.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

Developer

The Role:

We have a new opportunity within our IT department for a Developer to work within our expanding development team. Main responsibilities will be for developing website, applications and supporting services ensuring a consistently high level of quality.

Working within a development scrum team you will be developing new code and maintaining existing code ensuring that standards and principles are followed. You will be involved in the technical design of solutions and will pair program where appropriate in order to improve your capability.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

If you're looking for an exciting role where you can use cutting edge technologies and share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Understanding the agile ceremonies with the ability to perform good and accurate estimation of work items/story pointing
  • Refining for estimates and acceptance criteria
  • Demonstrating development and mentoring of colleagues and monitoring their development and helping wherever necessary
  • Assisting with identifying and communicating training and development needs
  • Remaining approachable at all times and always happy to help colleagues with issues
  • Demonstrating an intermediate level of communication, clearly and accurately (written/verbal) with business stakeholders/Product Owners/users, customers and suppliers. Actively communicating at all levels using the appropriate media.
  • Ensuring that development standards and principles are followed
  • Keeping up to date with knowledge of all development processes including industry standard branching/merging strategies, software development lifecycles and the principles around configuration, encryption and security
  • Performing peer reviews on code to ensure that development and security principles are followed.

About You:

Interested? To be considered you will need to have:

  • Commercial experience in the full SDLC developing web-based solutions (Inc. applications and supporting services)
  • Experience in asynchronous processing, multi-threaded execution and scaling software
  • Experience using TDD and BDD and developing with up to 100% unit test coverage
  • An awareness of schemas for relational database or object stores and understands when to use each
  • Some experience with mocked or stubbed services
  • Very strong attention to detail
  • Good knowledge of automation and the CI/CD process and consider operational requirements when developing solutions
  • Knowledge of encryption within .NET and the ability to understand when and why we use it
  • The ability to develop using most of the following technologies:-
    • CSS, HTML and JavaScript to create and maintain a website
    • C# with MVC5, ASP.Net, Windows Applications or Windows Services
    • C# with Entity Framework, LINQ, MSMQ and integration with Stored Procedures
    • C# to create professional API's (WebAPI) following API standards
    • Microsoft SQL Server
    • NoSQL Database like MongoDB, Googles Datastore, Redis and Spanner

Ideal candidates would demonstrate an interest and curiosity in new technologies, methodologies, best practices, self-development, and open-mindedness and would be self-motivated showing a personal responsibility for tasks and like working on a variety of projects.

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to recruitment@mandmdirect.com.

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

Business Analyst

The Role:

Our IT department consists of over 70 professional staff where you’ll have the opportunity to work alongside a number of different IT areas including Support, Business Analysts, Developers and Testers. The IT department underpins all of our business users and customers by providing leading edge solutions using the latest technologies including developing in Google Cloud.

As a Business Analyst, you will work as part of our expanding IT team to provide a full lifecycle business analysis function to the organisation, bridging the gap between business and technology.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Providing full lifecycle analysis to the organisation, whether this is initial analysis at an Epic level, as part of an agile team at User Story level or any other business change
  • Provision and continuous improvement of business requirements specification (functional and non-functional) through effective elicitation, documentation, refinement and communication to enable successful delivery of business change
  • Provision of high quality Epics and User Stories with Acceptance Criteria, written in a structured manner that will allow delivery of a viable business product
  • Promoting MVP principles to ensure requirements deliver what the business needs, managing scope creep to minimise spend and maximise benefits
  • Ensuring that Non-functional requirements such as Security, Scalability, Resilience and Usability are considered as part of business requirements
  • Developing highly effective relationships with stakeholders at all levels in the organisation to understand vision and deliver the optimal solution; be the conduit between the customer and the delivery teams
  • Contributing to the definition and continuous improvement of Business Analysis best practice, including self-development, to maximise effectiveness and productivity
  • An advocate of the implementation, governance and continuous improvement of the business roadmap and agile delivery processes.

About You:

Interested? To be considered you will need to have:

  • Previous experience working in a business analysis function, bringing diverse knowledge and understanding
  • Excellent analysis and problem solving skills
  • Good business acumen and situational awareness
  • Exceptional drive and tenacity to get things done and deliver business value
  • Excellent communication, able to comprehend and translate technical or complex issues clearly to meet the competency level of the audience
  • Assertiveness and confidence with a natural ability to facilitate conflict resolution but make tough decisions when required
  • The ability to command respect and be considered credible
  • Actively been involved in agile thought leadership and communities, looking for ways to improve and evolve current practice
  • Consistently demonstrated integrity and high work standards.

Experience of working within an agile methodology with Jira and Confluence would be desirable.

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to recruitment@mandmdirect.com.

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

QA Analyst

The Role:

This role will be working with our front-end IT team who are responsible for the UI elements of the website ensuring a consistently high level of quality. Main duties will be creating and executing tests for code and content changes, alongside executing and debugging automation tests. Working in an agile environment alongside Business Analysts, technical leads and other QA testers to create and review stories including acceptance criteria.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

If you'd like the opportunity to join a fast-paced company with cutting edge tech working in an agile environment then this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Performing manual testing on functional and content changes to the website
  • Ensuring that UI standards and principles are followed by performing peer reviews of tests and acceptance criteria and attending QA and Development team meetings
  • Collaborating with our e-Commerce team to optimise the website and improve usability throughout the customer journey
  • Improving the robustness and quality of the website by identifying any functional, technical or performance problems and providing suggestions for improvements
  • Ensuring that we maintain 100% website up-time
  • Following best practices and standards for accessibility and cross-browser compatibility.
  • Ensuring progress is measured and reported in a timely fashion
  • Responsibility for critical path checks on a daily basis
  • Ensuring that the Agile Software Development Life Cycle is followed

About You:

Interested? To be considered you will need to have:

  • Familiarity with browser testing and debugging
  • Experience of retail, preferably multi-channel e-Commerce, and an understanding of the technologies and associated issues in this environment
  • Expertise in devising and executing QA processes, tools and techniques
  • To be highly numerate and literate, with the ability to produce quality written specifications, strategy and implementation communications
  • The ability to demonstrate comfort with ambiguity and an entrepreneurial style; not afraid to challenge to ensure quality delivery
  • To be able to meet tight deadlines and remain calm under pressure
  • Experience of working within different development methodologies (agile, waterfall etc.) and an understanding of the role that testing plays in each of them.

Ideal candidates would demonstrate an interest and curiosity in new technologies, methodologies, best practises, self-development, and open-mindedness. You’ll need to be self-motivated showing a personal responsibility for tasks and like working on a variety of projects

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to recruitment@mandmdirect.com.

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

Stock Control Coordinator

The Role:

As Stock Control Coordinator, you will be responsible for the day to day Stock Control process and manage a small team of Stock Controllers within our very busy and fast paced warehouse.

This opportunity is ideal for someone who wants to expand on their current stock control skills and knowledge and now wants to take that next step up in a large forward thinking global online retail business.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Managing the Stock Control team to include regular performance monitoring, annual appraisals, staff resourcing and absence management.
  • Managing catalogue changeovers ensuring adequate levels of inventory are available on the Pick face at new catalogue launch.
  • Completing knowledge and execution of goods in processes to include: ASN creation, ASN verification and discrepancy correction, ASN clear downs for finance, label generation for vendor barcode creation and coordination of samples for Buying and Merchandising.
  • Assist with Warehouse Management System testing and configuration where necessary for the process development of all departments as required.
  • Managing the processes for stock going out of the business to the shop and faulty goods back to the supplier.
  • Providing support and cover to the Warehouse Management System and Stock Control teams as necessary.
  • Producing weekly feedback reports to the Operations Director and Line Managers.
  • Promoting the rapid, accurate and detailed analysis of all stock discrepancies, using Route Cause Analysis putting effective controls in place to reduce incidents.
  • Building relationships with key personnel at Head Office ensuring clear communication channels are in place to aid day to day efficiencies.

About You:
Interested? To be considered you will need to have:

  • To be a self-motivated individual.
  • To be a good team player.
  • Excellent communication at all levels, both written and spoken.
  • Good accuracy.
  • Excellent attention to detail.
  • Problem Solving skills.
  • To be methodical and logical.
  • The ability to work under pressure, meeting strict deadlines.
  • Previous supervisory experience.
  • Excellent PC skills including experience with Warehouse Management Systems.
  • Previous working knowledge of stock control processes.

Hours of work:

9.00am – 5.00pm, working on a 5 days rota between Monday and Sunday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications as soon as possible.

Logistics Team Leaders

The Role:

MandM Direct are currently recruiting for a number of full-time, permanent early and late shift Team Leaders to join us at our Moreton-on-Lugg site in Herefordshire.

We're looking for new Team Leaders to join our growing Goods In, Goods Out and Bulk Replenishment teams to successfully lead, manage, motivate and develop their own team of Warehouse Operatives to ensure that they deliver against operational targets on a daily basis.

This is an ideal opportunity for someone interested in developing their career within logistics with a Company who take pride in training and developing our own staff.

What’s in it for you...

  • Bonus scheme and pension
  • A great Company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

What a typical day may look like:

  • Ensuring that all operations targets and deadlines are met or exceeded.
  • Assisting the Supervisor in controlling levels of planned and unplanned absence including participation in return to work meetings.
  • Participating as an active member of the shift team, and to offer suggestions for solving problems, improving efficiency, quality and team working.
  • Ensuring your team fully comply with company Health & Safety policies to ensure we operate in a safe environment.
  • Maintaining positive attitudes and an engaging environment for all team members.
  • Role modelling the standards required to perform warehouse activities correctly.
  • Assisting the Supervisor in co-ordinating any issues within the warehouse.
  • Ensuring the proper and timely completion of all warehouse activities to strict deadlines and quality standards.
  • Monitoring of department KPI results and providing feedback to staff.
  • Start of shift communication briefings, organising daily tasks and targets for the team.

About You:

To be considered you will need:

  • Enthusiasm and with a "can do" attitude with good interpersonal skills.
  • Knowledge and operation of Warehouse Management Systems.
  • The ability to efficiently lead and motivate a small team of colleagues.
  • To be able to demonstrate a high level of attention to detail.
  • To be a team player who is capable of working on their own initiative.
  • Flexibility within the role to be able to learn to supervise in a variety of areas within the warehouse.
  • To be proactive with an eye for problem solving and continuous improvement.
  • To be able to work to tight deadlines.
  • The ability to demonstrate the drive and desire to progress.
  • Exceptional personnel management and communication skills.
  • Knowledge and experience of health and safety controls.
  • Excellent PC skills, particularly Microsoft Office.

Hours of work:

We have both 5.30am - 2pm and 1.45pm - 10.15pm shift rota patterns available based on a 40 hour week, working 5 days per week between Monday and Sunday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications as soon as possible.

Warehouse Operative

The Role:

We are looking to fill various full time, permanent vacancies within our Goods In, Goods Out and Returns departments based at our warehouse in Moreton-on-Lugg, Herefordshire.

Successful applicants will need to be enthusiastic team players who are reliable individuals with excellent attention to detail and the desire to develop new skills to help support their team.

What’s in it for you...

  • Bonus scheme and pension
  • A great Company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

Your day-to-day duties and responsibilities will include:

Main duties within the Goods In team are:

  • Receiving deliveries into the warehouse.
  • Counting and checking stock against delivery notes.
  • Palletising stock and transferring to bulk storage using pump trucks.

Main duties within the Goods Out team are:

  • Picking customer orders ensuring correct size and brand of stock item.
  • Loading products on to conveyor system ready for shipment.
  • Problem solving by correcting orders and re-ordering stock.

Main duties within the Returns team are:

  • Opening and checking returned parcels.
  • Processing returned stock.
  • Refunding or replacing items.

About You:

Interested? To be considered you will need:

  • The ability to demonstrate a high level of accuracy.
  • Excellent attention to detail.
  • The ability to work under pressure and to targets.
  • Good communication skills both written and verbal.

Hours of work:

We have both 6am - 2pm and 2pm - 10pm shift rota patterns available based on a 37.5 hour week, working 5 days per week between Monday and Sunday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications as soon as possible.