Why work at MandM Direct?

We're passionate about what we do, from the email in your inbox to the package that lands on your doormat, we pride ourselves on creating excitement for everyone that shops with us. We've got an amazing following of loyal customers who've been discovering our secret for over 30 years.

Our success is down to our commitment to deliver the best possible customer experience by seeking out the biggest brands at the lowest prices, clear communications in our emails, fast and efficient delivery to their door and our award winning customer service - it's an exciting business and one in which everybody plays an important part.

We employee over 500 staff across our two sites situated in the beautiful county of Herefordshire, close to the Welsh border. Our Head Office is based in Leominster and our Distribution Centre in Moreton-on-Lugg.

Agile Project Manager

The Role:

We have a new and exciting opportunity within our IT department for an Agile Project Manager. The successful candidate will be Responsible for managing high profile, enterprise-level projects using Agile principles, ensuring projects are appropriately planned, organised, led and reported to meet objectives on time and on budget.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Using Agile development principles to deliver enterprise-level projects with an appropriate level of planning and governance that provides the right balance of agility and predictability
  • Managing several concurrent, high profile projects using Agile principles that may cross multiple business units and 3rd party providers. Ensuring projects are appropriately planned, organised, lead and reported to meet objectives on time and on budget
  • Leading and motivating the Scrum teams assigned to your projects, to deliver against their commitments and remove blockers to the project.
  • Encouraging sustainable high performance and quality, ensuring all agile ceremonies run smoothly and have a productive outcome and impediments are removed
  • Empowering the Agile project teams so that they are fully engaged in the project and understand the business goals and objectives
  • Managing sponsor and stakeholder expectations of project deliverables. Defining, managing and delivering project communications, including progress updates and steering groups
  • Driving the practice of minimal viable product (MVP), ensuring the core features of change are identified and prioritised to deliver early business value.
  • Working with the Architecture and Design authorities to ensure that solutions stay within the scope of the project and MVP is always considered
  • Managing the people side of change by increasing stakeholder engagement, involvement and adoption to minimise resistance
  • Working with the PMO to define, manage and implement a well-defined project governance process that allows teams to work agile but with the appropriate level of governance to ensure project delivery.

About You:
Interested? To be considered you will need to have:

  • A solid understanding of the software development lifecycle and practices, as well as expert knowledge of Agile and traditional project management principles and practices and when best to apply them
  • Strong and diverse experience of delivering multi-discipline business and technology projects using agile methodologies
  • Experience of leading multi-function project teams including business and technology SME’s. Strong leadership, facilitation and coaching skills
  • Proven working knowledge of Agile practices, values and principles
  • Experience of change management principles, methodologies and tools with a solid understanding of how people go through change and the change curve
  • Good level of technical understanding to provide credible leadership to the development community and to be able to accurately and objectively evaluate complex project risks and issues
  • Excellent communication skills, able to comprehend and translate technical or complex issues clearly to meet the competency level of the audience.

Experience of working within an agile methodology with Jira and Confluence would be desirable.

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.


Systems Engineer

The Role:

We have an exciting new opportunity within our IT department for a Systems Engineer. The role will involve contributing towards the design, quality, speed and efficiency of how business requirements are delivered from concept to use, by providing dedicated non-functional specialist support for Agile Development SCRUMs.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Contributing towards application/solution design as a member of a cross functional design authority, focussing on code interoperability with platform/infrastructure capabilities and constraints
  • Ensuring that all solutions meet non-functional performance requirements, as defined and agreed within the solution design
  • Identifying non-functional limitations and constraints, especially those that may influence the design of applications and the implementation of solutions
  • Understanding (in measurable terms) how performance is impacted during development/testing to understand if changes are required prior to the solution being installed into production
  • Defining, sizing and estimating the cost implications of introducing, resizing or removing products and services, as a part of the development and implementation of software solutions
  • Ensuring that non-functional, solution designs meet the change requirements, whilst adhering to Minimal Viable Product (MVP) principles
  • Defining and providing the requirements, ensuring that solutions can be supported (e.g. auditing, logging, messaging, configuration, etc.). Requirements must be justifiable and be based on the needs of a modern, geographically distributed, hybrid, multi-cloud based solution
  • Contributing to solution design, specialising in non-functional requirements (e.g. data; retention, confidentiality, integrity, availability, security, etc.) for infrastructure and services underpinning MandM developed applications
  • Contributing to the analysis, understanding and being proactive in the resolution of non-functional support issues affecting test and development environments
  • Identifying performance and stability issues/concerns with functional and non-functional parts of the solution, assisting development scrums in removing these problems.

About You:
Interested? To be considered you will need to have:

  • Motivation, drive and the enthusiasm to work within a fast paced/emerging technological area where continual learning is required
  • Experience of working with Google Cloud Technologies (e.g. IaaS, PaaS, Gsuite, IAP, Kubernetes)
  • A strong problem-solving approach that allows hard problems to be overcome, and not be defeated by them
  • Experience of working with automation tools and techniques; (e.g. Terraform, Packer, Powershell)
  • Good fact-based troubleshooting skills (obtaining proof as needed), so that decisions using this information avoid emotional and intuitive bias
  • Experience of Agile, working with and supporting Development and QA teams.

Hours of work:

This is a permanent position, working Monday to Friday, 9.00am to 5.00pm.

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com.


Supervisor & Team Leader Roles

We have two available positions within our warehouse supervisory team and are seeking to recruit a Logistics Supervisor and a Logistics Team Leader for the Bulk Replenishment department at Moreton on Lugg, Hereford.

Both roles will require an enthusiastic, organised and committed approach and individuals must be able to demonstrate a high level of professionalism and an ability to lead. You will be responsible for motivating staff to achieve their daily KPIs and will also take responsibility for decisions and actions made in your department.

You must display excellent communication skills, both written and verbal, and will be expected to brief groups and conduct individual meetings confidently.

Supervisor Role

You will maintain productivity flow and ensure all operatives are flexible and multi-skilled to ensure maximum output.

You will be responsible for the management and development of the Team Leader group and assist with HR activities, deputising for the departmental manager where necessary.

Team Leader Role

You will monitor departmental KPI results and provide feedback to staff supporting any required development needs.

You will conduct confidential absence meetings and deliver performance reviews.

Hours of work: 1.45pm – 10.15pm 40 hours per week over a 7day rota.

If you would like to apply, please send your current CV and covering letter to the HR Department or email to jobvacancies@mandmdirect.com.


Forklift Drivers

We are looking to recruit Fork Lift Drivers/Warehouse Operatives for our Bulk Replenishment department with main duties including:

  • Driving counter balance and man-up fork lift truck as and when required, working at an operational height of up to 10 metres.
  • Stock movement/replenishment
  • Unloading pallets of stock.

You will be required to pass a medical and the S-Cape rope evacuation training. Previous Counterbalance and VNA truck experience would be advantageous. Full training on Fork Lift Trucks will be given to the successful candidates.

Location and hours of work:

You will be based at our warehouses at Moreton on Lugg, Hereford. You will be required to work 37.5 hours per week over a 7-day rota, 2pm to 10pm.

To apply, please email your CV to jobvacancies@mandmdirect.com.


Warehouse Operatives

We have permanent, full time job opportunities available based at our warehouses at Moreton-on-Lugg, Hereford.

We are looking to recruit enthusiastic, reliable team members who take pride in their work and are flexible to support their team with extra duties and, when required, support other departments.

We have positions available in the Goods In and Returns departments with the main duties include counting and checking stock and dealing with customer returns.

Location and Hours of Work

You will be based at our warehouses at Moreton on Lugg, Hereford. You will be required to work 37.5 hours per week over a 7-day rota, 2pm to 10pm.

If you would like to apply, please send your current CV and covering letter to the HR Department or email to jobvacancies@mandmdirect.com.


Snack Bar Assistant

We have a vacancy available working in our Snack Bars based at in our warehouses at Moreton on Lugg, Hereford.

We are looking for a friendly, enthusiastic and organised individual who ideally has experience of a customer facing environment.

The main duties are:

  • Preparation of food and drinks as required and to order
  • Maintain stock rotation to ensure minimal wastage
  • Maintaining a clean, tidy and hygienic food environment
  • Serving customers in an efficient manner in line with set departmental break times
  • Taking payment, use of till and cashing up at the end of shift

The ideal candidate should be able to demonstrate:

  • Excellent customer service and communication skills
  • A friendly and calm disposition
  • Self-motivation and the ability to use their own initiative

You will be required to hold a clean, full UK driving licence. A current food hygiene certificate is desirable but not essential. Full on the job training will be given.

Location and Hours of Work

This is a permanent position working 37.5 hours per week, over a 7 day rota, 8am to 4pm. You will be required to work two weekends out of three.

You will be required to work in all of our warehouses at Moreton on Lugg, Hereford.

If you would like to apply, please submit your CV and covering letter to jobvacancies@mandmdirect.com.


Facilities Operative

We are looking to appoint a trustworthy, self-motivated and hardworking individual to join our Health and Safety team in the position of Facilities Operative.

Working as part of a small facilities team, you will be responsible for maintaining health and hygiene standards within all warehouses at Moreton on Lug

Main duties to include:

  • Daily cleanliness and property care within the warehouse environment.
  • Support with basic maintenance of buildings and equipment.
  • Operation of 'ride on' floor sweeper and washer.
  • Clearing of waste from around the warehouse and various rest areas.
  • Assisting with the baling of cardboard.
  • Assisting with external duties such as de-icing footpaths during inclement weather.

Prospective candidates should:

  • Display a flexible approach.
  • Be able to demonstrate working to instruction and procedures as well as using own initiative where necessary.
  • Be reliable and happy to work individually and at times as a ‘lone worker’.
  • Hold a full UK driving licence. Category B is desirable but not essential.

Location and Hours of Work:

This is a permanent position working 37.5 hours per week, over a 7 day rota, 8am to 4pm. You will be required to work two weekends out of three.

You will be required to work in all of our warehouses at Moreton on Lugg, Hereford

If you would like to apply, please submit your CV and covering letter to jobvacancies@mandmdirect.com.

Agile Project Manager

The Role:

We have a new and exciting opportunity within our IT department for an Agile Project Manager. The successful candidate will be Responsible for managing high profile, enterprise-level projects using Agile principles, ensuring projects are appropriately planned, organised, led and reported to meet objectives on time and on budget.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Using Agile development principles to deliver enterprise-level projects with an appropriate level of planning and governance that provides the right balance of agility and predictability
  • Managing several concurrent, high profile projects using Agile principles that may cross multiple business units and 3rd party providers. Ensuring projects are appropriately planned, organised, lead and reported to meet objectives on time and on budget
  • Leading and motivating the Scrum teams assigned to your projects, to deliver against their commitments and remove blockers to the project.
  • Encouraging sustainable high performance and quality, ensuring all agile ceremonies run smoothly and have a productive outcome and impediments are removed
  • Empowering the Agile project teams so that they are fully engaged in the project and understand the business goals and objectives
  • Managing sponsor and stakeholder expectations of project deliverables. Defining, managing and delivering project communications, including progress updates and steering groups
  • Driving the practice of minimal viable product (MVP), ensuring the core features of change are identified and prioritised to deliver early business value.
  • Working with the Architecture and Design authorities to ensure that solutions stay within the scope of the project and MVP is always considered
  • Managing the people side of change by increasing stakeholder engagement, involvement and adoption to minimise resistance
  • Working with the PMO to define, manage and implement a well-defined project governance process that allows teams to work agile but with the appropriate level of governance to ensure project delivery.

About You:
Interested? To be considered you will need to have:

  • A solid understanding of the software development lifecycle and practices, as well as expert knowledge of Agile and traditional project management principles and practices and when best to apply them
  • Strong and diverse experience of delivering multi-discipline business and technology projects using agile methodologies
  • Experience of leading multi-function project teams including business and technology SME’s. Strong leadership, facilitation and coaching skills
  • Proven working knowledge of Agile practices, values and principles
  • Experience of change management principles, methodologies and tools with a solid understanding of how people go through change and the change curve
  • Good level of technical understanding to provide credible leadership to the development community and to be able to accurately and objectively evaluate complex project risks and issues
  • Excellent communication skills, able to comprehend and translate technical or complex issues clearly to meet the competency level of the audience.

Experience of working within an agile methodology with Jira and Confluence would be desirable.

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.


Systems Engineer

The Role:

We have an exciting new opportunity within our IT department for a Systems Engineer. The role will involve contributing towards the design, quality, speed and efficiency of how business requirements are delivered from concept to use, by providing dedicated non-functional specialist support for Agile Development SCRUMs.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Contributing towards application/solution design as a member of a cross functional design authority, focussing on code interoperability with platform/infrastructure capabilities and constraints
  • Ensuring that all solutions meet non-functional performance requirements, as defined and agreed within the solution design
  • Identifying non-functional limitations and constraints, especially those that may influence the design of applications and the implementation of solutions
  • Understanding (in measurable terms) how performance is impacted during development/testing to understand if changes are required prior to the solution being installed into production
  • Defining, sizing and estimating the cost implications of introducing, resizing or removing products and services, as a part of the development and implementation of software solutions
  • Ensuring that non-functional, solution designs meet the change requirements, whilst adhering to Minimal Viable Product (MVP) principles
  • Defining and providing the requirements, ensuring that solutions can be supported (e.g. auditing, logging, messaging, configuration, etc.). Requirements must be justifiable and be based on the needs of a modern, geographically distributed, hybrid, multi-cloud based solution
  • Contributing to solution design, specialising in non-functional requirements (e.g. data; retention, confidentiality, integrity, availability, security, etc.) for infrastructure and services underpinning MandM developed applications
  • Contributing to the analysis, understanding and being proactive in the resolution of non-functional support issues affecting test and development environments
  • Identifying performance and stability issues/concerns with functional and non-functional parts of the solution, assisting development scrums in removing these problems.

About You:
Interested? To be considered you will need to have:

  • Motivation, drive and the enthusiasm to work within a fast paced/emerging technological area where continual learning is required
  • Experience of working with Google Cloud Technologies (e.g. IaaS, PaaS, Gsuite, IAP, Kubernetes)
  • A strong problem-solving approach that allows hard problems to be overcome, and not be defeated by them
  • Experience of working with automation tools and techniques; (e.g. Terraform, Packer, Powershell)
  • Good fact-based troubleshooting skills (obtaining proof as needed), so that decisions using this information avoid emotional and intuitive bias
  • Experience of Agile, working with and supporting Development and QA teams.

Hours of work:

This is a permanent position, working Monday to Friday, 9.00am to 5.00pm.

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com.


Supervisor & Team Leader Roles

We have two available positions within our warehouse supervisory team and are seeking to recruit a Logistics Supervisor and a Logistics Team Leader for the Bulk Replenishment department at Moreton on Lugg, Hereford.

Both roles will require an enthusiastic, organised and committed approach and individuals must be able to demonstrate a high level of professionalism and an ability to lead. You will be responsible for motivating staff to achieve their daily KPIs and will also take responsibility for decisions and actions made in your department.

You must display excellent communication skills, both written and verbal, and will be expected to brief groups and conduct individual meetings confidently.

Supervisor Role

You will maintain productivity flow and ensure all operatives are flexible and multi-skilled to ensure maximum output.

You will be responsible for the management and development of the Team Leader group and assist with HR activities, deputising for the departmental manager where necessary.

Team Leader Role

You will monitor departmental KPI results and provide feedback to staff supporting any required development needs.

You will conduct confidential absence meetings and deliver performance reviews.

Hours of work: 1.45pm – 10.15pm 40 hours per week over a 7day rota.

If you would like to apply, please send your current CV and covering letter to the HR Department or email to jobvacancies@mandmdirect.com.


Forklift Drivers

We are looking to recruit Fork Lift Drivers/Warehouse Operatives for our Bulk Replenishment department with main duties including:

  • Driving counter balance and man-up fork lift truck as and when required, working at an operational height of up to 10 metres.
  • Stock movement/replenishment
  • Unloading pallets of stock.

You will be required to pass a medical and the S-Cape rope evacuation training. Previous Counterbalance and VNA truck experience would be advantageous. Full training on Fork Lift Trucks will be given to the successful candidates.

Location and hours of work:

You will be based at our warehouses at Moreton on Lugg, Hereford. You will be required to work 37.5 hours per week over a 7-day rota, 2pm to 10pm.

To apply, please email your CV to jobvacancies@mandmdirect.com.


Warehouse Operatives

We have permanent, full time job opportunities available based at our warehouses at Moreton-on-Lugg, Hereford.

We are looking to recruit enthusiastic, reliable team members who take pride in their work and are flexible to support their team with extra duties and, when required, support other departments.

We have positions available in the Goods In and Returns departments with the main duties include counting and checking stock and dealing with customer returns.

Location and Hours of Work

You will be based at our warehouses at Moreton on Lugg, Hereford. You will be required to work 37.5 hours per week over a 7-day rota, 2pm to 10pm.

If you would like to apply, please send your current CV and covering letter to the HR Department or email to jobvacancies@mandmdirect.com.


Snack Bar Assistant

We have a vacancy available working in our Snack Bars based at in our warehouses at Moreton on Lugg, Hereford.

We are looking for a friendly, enthusiastic and organised individual who ideally has experience of a customer facing environment.

The main duties are:

  • Preparation of food and drinks as required and to order
  • Maintain stock rotation to ensure minimal wastage
  • Maintaining a clean, tidy and hygienic food environment
  • Serving customers in an efficient manner in line with set departmental break times
  • Taking payment, use of till and cashing up at the end of shift

The ideal candidate should be able to demonstrate:

  • Excellent customer service and communication skills
  • A friendly and calm disposition
  • Self-motivation and the ability to use their own initiative

You will be required to hold a clean, full UK driving licence. A current food hygiene certificate is desirable but not essential. Full on the job training will be given.

Location and Hours of Work

This is a permanent position working 37.5 hours per week, over a 7 day rota, 8am to 4pm. You will be required to work two weekends out of three.

You will be required to work in all of our warehouses at Moreton on Lugg, Hereford.

If you would like to apply, please submit your CV and covering letter to jobvacancies@mandmdirect.com.


Facilities Operative

We are looking to appoint a trustworthy, self-motivated and hardworking individual to join our Health and Safety team in the position of Facilities Operative.

Working as part of a small facilities team, you will be responsible for maintaining health and hygiene standards within all warehouses at Moreton on Lug

Main duties to include:

  • Daily cleanliness and property care within the warehouse environment.
  • Support with basic maintenance of buildings and equipment.
  • Operation of 'ride on' floor sweeper and washer.
  • Clearing of waste from around the warehouse and various rest areas.
  • Assisting with the baling of cardboard.
  • Assisting with external duties such as de-icing footpaths during inclement weather.

Prospective candidates should:

  • Display a flexible approach.
  • Be able to demonstrate working to instruction and procedures as well as using own initiative where necessary.
  • Be reliable and happy to work individually and at times as a ‘lone worker’.
  • Hold a full UK driving licence. Category B is desirable but not essential.

Location and Hours of Work:

This is a permanent position working 37.5 hours per week, over a 7 day rota, 8am to 4pm. You will be required to work two weekends out of three.

You will be required to work in all of our warehouses at Moreton on Lugg, Hereford

If you would like to apply, please submit your CV and covering letter to jobvacancies@mandmdirect.com.