Why work at MandM Direct?

We're passionate about what we do, from the email in your inbox to the package that lands on your doormat, we pride ourselves on creating excitement for everyone that shops with us. We've got an amazing following of loyal customers who've been discovering our secret for over 30 years.

Our success is down to our commitment to deliver the best possible customer experience by seeking out the biggest brands at the lowest prices, clear communications in our emails, fast and efficient delivery to their door and our award winning customer service - it's an exciting business and one in which everybody plays an important part.

We employee over 500 staff across our two sites situated in the beautiful county of Herefordshire, close to the Welsh border. Our Head Office is based in Leominster and our Distribution Centre in Moreton-on-Lugg.

Merchandising Data Analyst

The Role:

An exciting permanent opportunity has arisen within our Merchandising department to assist with general reporting and data support to the Merchandising function.

What’s In It For You…

  • Competitive salary, bonus scheme and pension
  • A great Company culture
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Creating, running and maintaining merchandising reports
  • Using these reports to supply the merchandising team with all data needs
  • Supporting the Buying and Merchandising teams with size ratios and planning templates
  • Ad hoc data reporting/analysis
  • Stock – Gap and Opportunity analysis
  • Trend and Competitor analysis.

About You:
Interested? To be considered you will need to have:

  • Excellent communication skills
  • Advance knowledge of Microsoft Excel
  • A high level of attention to detail
  • The ability to work using own initiative
  • A passion for the more technical aspects of data analysis
  • The ability to work to deadlines and under pressure.

Hours of work:

9.00am – 5.00pm, Monday to Friday.

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com


Conversion Rate Optimisation Lead – Maternity Cover

(Up to 12 months temporary maternity cover)

The Role:

We have an exciting new opportunity within our e-Commerce team for a Conversion Rate Optimisation Lead to cover maternity leave on a temporary basis for up to 12 months.

Through the analysis of customer and site data, the main responsibility of this role will be to identify customer segments and change onsite experience to improve business and site KPIs.

The role will also identify onsite opportunities or negative user experiences and work with our Head of e-Commerce and the wider team to develop and manage an onsite testing program to improve customer and site metrics.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Through data analysis, 3rd parties and optimisation tools identify negative user experiences to test improvements to drive up customer and site metrics
  • Supporting the team in developing the site testing and personalisation roadmap
  • Developing a business case for all potential tests, along with customer and site KPIs, goals and expected outcomes
  • Reporting on incremental impact of tests with recommendations on next steps
  • Managing the delivery of tests and personalisation’s via the onsite development team
  • Working with UX developers to produce mockups/wireframes for tests, adhering to brand guidelines and signed off by stakeholders
  • Creating multivariate testing (MVT) tickets for scrum teams with all the required criteria for refining business case, success criteria and goals, signed off by stakeholders
  • Refining and prioritising MVT tickets for scrum teams with Product Owner
  • Testing and implementing MVT’s to live – signing off all changes on all devices
  • Monitoring the daily performance of all MVT, personalisation and product recommendations.
  • Developing site optimisation reports with data teams
  • Supporting the wider e-Commerce team in driving mobile best practice and ensuring that everyone is working towards a mobile first approach.

About You:

Interested? To be considered you will need to have:

  • Previous experience of working with marketing analytics
  • Experience of Looker or other data platforms
  • Proactive, resilient and able to work using own initiative
  • Experience or knowledge of mobile/tablet and other 3rd party channels
  • Strong analytical skills
  • High degree of commercial awareness (including performance evaluation)
  • Ability to communicate well at all levels (both written and verbal)
  • Assertive, confident and able to challenge established ways of working

Hours of work:

9.00am - 5.00pm, Monday - Friday

To apply for the above position, please send your CV and a full covering letter to jobvacancies@mandmdirect.com

Systems Engineer

The Role:

We have an exciting new opportunity within our IT department for a Systems Engineer. The role will involve contributing towards the design, quality, speed and efficiency of how business requirements are delivered from concept to use, by providing dedicated non-functional specialist support for Agile Development SCRUMs.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Contributing towards application/solution design as a member of a cross functional design authority, focussing on code interoperability with platform/infrastructure capabilities and constraints
  • Ensuring that all solutions meet non-functional performance requirements, as defined and agreed within the solution design
  • Identifying non-functional limitations and constraints, especially those that may influence the design of applications and the implementation of solutions
  • Understanding (in measurable terms) how performance is impacted during development/testing to understand if changes are required prior to the solution being installed into production
  • Defining, sizing and estimating the cost implications of introducing, resizing or removing products and services, as a part of the development and implementation of software solutions
  • Ensuring that non-functional, solution designs meet the change requirements, whilst adhering to Minimal Viable Product (MVP) principles
  • Defining and providing the requirements, ensuring that solutions can be supported (e.g. auditing, logging, messaging, configuration, etc.). Requirements must be justifiable and be based on the needs of a modern, geographically distributed, hybrid, multi-cloud based solution
  • Contributing to solution design, specialising in non-functional requirements (e.g. data; retention, confidentiality, integrity, availability, security, etc.) for infrastructure and services underpinning MandM developed applications
  • Contributing to the analysis, understanding and being proactive in the resolution of non-functional support issues affecting test and development environments
  • Identifying performance and stability issues/concerns with functional and non-functional parts of the solution, assisting development scrums in removing these problems.

About You:
Interested? To be considered you will need to have:

  • Motivation, drive and the enthusiasm to work within a fast paced/emerging technological area where continual learning is required
  • Experience of working with Google Cloud Technologies (e.g. IaaS, PaaS, Gsuite, IAP, Kubernetes)
  • A strong problem-solving approach that allows hard problems to be overcome, and not be defeated by them
  • Experience of working with automation tools and techniques; (e.g. Terraform, Packer, Powershell)
  • Good fact-based troubleshooting skills (obtaining proof as needed), so that decisions using this information avoid emotional and intuitive bias
  • Experience of Agile, working with and supporting Development and QA teams.

Hours of work:

This is a permanent position, working Monday to Friday, 9.00am to 5.00pm.

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com.


IT Undergraduate Year Out Placement Opportunities

Based in Herefordshire, MandM Direct is now one of Europe’s leading online, off price retailers - we offer the world's biggest brands at the lowest prices, with over 2 million customers and 104 million website visits a year. We currently have dedicated local market websites in the UK, Germany, France, Netherlands and Poland, in addition we dispatch to another 20+ countries worldwide.

We are delighted to be able to offer two IT students the exceptional opportunity of a Year Out Undergraduate Placement.

Our IT department consists of over 70 professional staff including support, business analysts, developers and testers. The IT department underpins all of our business users and customers by providing leading edge solutions using the latest technologies including developing in Google Cloud.

Joining us for your 12 month IT placement, you’ll have the opportunity to work across a number of different IT areas, developing your skills and experience along the way. The undergraduate placement has been tailored to provide the successful candidate a fully rounded experience, working with all functions within the IT Department, but with specific focus on Service Delivery and Development.

What will you get from us?

Starting in Helpdesk, you will gain an excellent understanding of the people, processes and technology that support a busy ecommerce company. Working through a comprehensive training programme, we give the candidate the opportunity to learn whilst solving real business problems, working with all teams and departments across MandM. During your time working on Helpdesk you will gain valuable hands-on experience of working with Agile, preparing you for your move into development.

The next stage of your placement provides you the option to move into one of five development SCRUMs. Using your experience and knowledge of working within Helpdesk, you are well positioned to contribute valuable insights to the SCRUM team, understanding the impact of problems and use your experience to contribute towards improving product development.

During your placement you will be treated as an employee, not as a student. You will be trusted to deliver IT service to the same high standard as your peers, working in a team or individually on achieving MandM’s business objectives.

Who are we looking for?

Applicants must be undergraduates seeking a placement in their 3rd year of study, working towards a Computing / IT / Business Information Systems related degree. A basic understanding of the technology components (application and infrastructure) utilised in an ecommerce environment is essential.

We are looking for someone who is positive, proactive and confident, keen to be involved in a cross section of tasks and challenges. Good written and verbal communication skills are essential.

Knowledge of CSS, HTML, JavaScript, ASP.NET, C# and SQL Server is desirable.

Location and Hours:

Hours of work are 9am - 5.00pm Monday to Friday.

The role will be based at our Head Office in Leominster, Herefordshire, HR6 0SP.

Closing Date: 12th April 2019

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com.

Bilingual Contact Centre Operator (Dutch)

The Role:

We have a permanent opportunity for an adaptable and customer focussed individual to join our Bilingual Contact Centre team. The primary focus of this role is to provide a professional service to our UK and International customers working across all administration functions.

The Benefits:

  • Competitive salary
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Responding to UK and Dutch speaking customer service calls professionally and in accordance with company policies
  • Ensuring all UK and Dutch website emails are responded to professionally and within the agreed KPI
  • Retrieving delivery information from courier websites and communicate this to our customers avoiding company jargon
  • Raising trace enquiries relating to delivery information in accordance with individual couriers processes
  • Assessing responses regarding trace information from carriers/couriers and react accordingly, arranging replacement parcels/refunds as required
  • Liaising with the Delivery Management Team to arrange any collections or escalate complaints
  • Maintaining an accurate log of all email queries and providing daily stats to the Team Leader
  • Assisting with the translation of product information from English into Dutch.

About You:
Interested? To be considered you will need to have:

  • Both English and Dutch languages – fluent written and verbal
  • An excellent telephone manner
  • Proficient keyboard entry skills
  • The ability to communicate well at all levels
  • Assertiveness, confidence and the ability to challenge established ways of working

Previous experience within a Contact Centre or office environment would be desirable, full training will be provided

Hours of work:

8am to 5pm, Monday to Friday

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com

Bilingual Contact Centre Operator (German)

The Role:

We have a permanent opportunity for an adaptable and customer focussed individual to join our Bilingual Contact Centre team. The primary focus of this role is to provide a professional service to our UK and International customers working across all administration functions.

The Benefits:

  • Competitive salary
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Responding to UK and German speaking customer service calls professionally and in accordance with company policies
  • Ensuring all UK and German website emails are responded to professionally and within the agreed KPI
  • Retrieving delivery information from courier websites and communicate this to our customers avoiding company jargon
  • Raising trace enquiries relating to delivery information in accordance with individual couriers processes
  • Assessing responses regarding trace information from carriers/couriers and react accordingly, arranging replacement parcels/refunds as required
  • Liaising with the Delivery Management Team to arrange any collections or escalate complaints
  • Maintaining an accurate log of all email queries and providing daily stats to the Team Leader
  • Assisting with the translation of product information from English into German.

About You:
Interested? To be considered you will need to have:

  • Both English and German languages – fluent written and verbal
  • An excellent telephone manner
  • Proficient keyboard entry skills
  • The ability to communicate well at all levels
  • Assertiveness, confidence and the ability to challenge established ways of working

Previous experience within a Contact Centre or office environment would be desirable, full training will be provided

Hours of work:

8am to 5pm, Monday to Friday

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com

Forklift Drivers

We are looking to recruit Fork Lift Drivers/Warehouse Operatives for our Bulk Replenishment department with main duties including:

  • Driving counter balance and man-up fork lift truck as and when required, working at an operational height of up to 10 metres.
  • Stock movement/replenishment
  • Unloading pallets of stock.

You will be required to pass a medical and the S-Cape rope evacuation training. Previous Counterbalance and VNA truck experience would be advantageous. Full training on Fork Lift Trucks will be given to the successful candidates.

Location and hours of work:

You will be based at our warehouses at Moreton on Lugg, Hereford. You will be required to work 37.5 hours per week over a 7-day rota, 2pm to 10pm.

To apply, please email your CV to jobvacancies@mandmdirect.com.


Logistics Team Leader

Bulk Replenishment

We are looking to recruit new Team Leaders to work in our Bulk Replenishment Department.

This may be the next step for you if you believe you are an enthusiastic and proactive individual wishing to take on more responsibility and further your career.

Reporting to the Bulk Replenishment Supervisor, the role of Team Leader is firmly based around people management. You will help assist with the smooth running of the department with main duties including:

  • Monitoring of department KPI results and providing feedback to staff.
  • Start of shift communication briefings, organising daily tasks and targets for the team.
  • Assisting with absence management including participation in return to work meetings.
  • Prepare and effectively complete appraisals, identifying future talent and communicating training needs.
  • Responsible for health and safety of the team and area.

Prospective candidates should:

  • Display strong leadership qualities and work in a professional manner.
  • Be able to communicate effectively across all levels of the business.
  • Demonstrate excellent organisational and prioritisation skills.
  • Strong work ethic and eagerness to lead by example.

Location and hours of work:

These roles is based across all warehouses at Moreton on Lugg, Hereford, HR4 8DS.

You will be required to work 40 hours per week, 1.45pm to 10.15pm, on a 7-day rota.

To apply, please email your CV to jobvacancies@mandmdirect.com.


Warehouse Operatives

We have permanent, full time job opportunities available based at our warehouses at Moreton-on-Lugg, Hereford.

We are looking for enthusiastic, reliable individuals who work with excellent attention to detail. Flexibility and a desire to develop new skills are essential to support the teams with extra duties.

Main duties within the Goods In team are:

  • Receiving deliveries into the warehouse.
  • Counting and checking stock against delivery notes.
  • Palletising stock and transferring to bulk storage using pump trucks.

Main duties within the Goods Out team are:

  • Picking customer orders ensuring correct size and brand of stock item.
  • Loading products on to conveyor system ready for shipment.
  • Problem solving by correcting orders and re-ordering stock.

You will need to be physically able to push trollies, use step ladders and operate pump trucks after induction and training.

We have positions available in the Goods In and Returns departments with the main duties include counting and checking stock and dealing with customer returns.

Location and Hours of Work

These positions are based at our Distribution Centre at Moreton on Lugg, Hereford.

You will be required to work 37.5 hours per week, 2pm to 10pm, working 5 days out of 7 days which include some Saturdays and Sundays.

If you would like to apply, please send your current CV and covering letter to the HR Department or email to jobvacancies@mandmdirect.com.

Merchandising Data Analyst

The Role:

An exciting permanent opportunity has arisen within our Merchandising department to assist with general reporting and data support to the Merchandising function.

What’s In It For You…

  • Competitive salary, bonus scheme and pension
  • A great Company culture
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Creating, running and maintaining merchandising reports
  • Using these reports to supply the merchandising team with all data needs
  • Supporting the Buying and Merchandising teams with size ratios and planning templates
  • Ad hoc data reporting/analysis
  • Stock – Gap and Opportunity analysis
  • Trend and Competitor analysis.

About You:
Interested? To be considered you will need to have:

  • Excellent communication skills
  • Advance knowledge of Microsoft Excel
  • A high level of attention to detail
  • The ability to work using own initiative
  • A passion for the more technical aspects of data analysis
  • The ability to work to deadlines and under pressure.

Hours of work:

9.00am – 5.00pm, Monday to Friday.

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com


Conversion Rate Optimisation Lead – Maternity Cover

(Up to 12 months temporary maternity cover)

The Role:

We have an exciting new opportunity within our e-Commerce team for a Conversion Rate Optimisation Lead to cover maternity leave on a temporary basis for up to 12 months.

Through the analysis of customer and site data, the main responsibility of this role will be to identify customer segments and change onsite experience to improve business and site KPIs.

The role will also identify onsite opportunities or negative user experiences and work with our Head of e-Commerce and the wider team to develop and manage an onsite testing program to improve customer and site metrics.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Through data analysis, 3rd parties and optimisation tools identify negative user experiences to test improvements to drive up customer and site metrics
  • Supporting the team in developing the site testing and personalisation roadmap
  • Developing a business case for all potential tests, along with customer and site KPIs, goals and expected outcomes
  • Reporting on incremental impact of tests with recommendations on next steps
  • Managing the delivery of tests and personalisation’s via the onsite development team
  • Working with UX developers to produce mockups/wireframes for tests, adhering to brand guidelines and signed off by stakeholders
  • Creating multivariate testing (MVT) tickets for scrum teams with all the required criteria for refining business case, success criteria and goals, signed off by stakeholders
  • Refining and prioritising MVT tickets for scrum teams with Product Owner
  • Testing and implementing MVT’s to live – signing off all changes on all devices
  • Monitoring the daily performance of all MVT, personalisation and product recommendations.
  • Developing site optimisation reports with data teams
  • Supporting the wider e-Commerce team in driving mobile best practice and ensuring that everyone is working towards a mobile first approach.

About You:

Interested? To be considered you will need to have:

  • Previous experience of working with marketing analytics
  • Experience of Looker or other data platforms
  • Proactive, resilient and able to work using own initiative
  • Experience or knowledge of mobile/tablet and other 3rd party channels
  • Strong analytical skills
  • High degree of commercial awareness (including performance evaluation)
  • Ability to communicate well at all levels (both written and verbal)
  • Assertive, confident and able to challenge established ways of working

Hours of work:

9.00am - 5.00pm, Monday - Friday

To apply for the above position, please send your CV and a full covering letter to jobvacancies@mandmdirect.com

Systems Engineer

The Role:

We have an exciting new opportunity within our IT department for a Systems Engineer. The role will involve contributing towards the design, quality, speed and efficiency of how business requirements are delivered from concept to use, by providing dedicated non-functional specialist support for Agile Development SCRUMs.

The Benefits:

  • Competitive salary
  • Flexi time
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Contributing towards application/solution design as a member of a cross functional design authority, focussing on code interoperability with platform/infrastructure capabilities and constraints
  • Ensuring that all solutions meet non-functional performance requirements, as defined and agreed within the solution design
  • Identifying non-functional limitations and constraints, especially those that may influence the design of applications and the implementation of solutions
  • Understanding (in measurable terms) how performance is impacted during development/testing to understand if changes are required prior to the solution being installed into production
  • Defining, sizing and estimating the cost implications of introducing, resizing or removing products and services, as a part of the development and implementation of software solutions
  • Ensuring that non-functional, solution designs meet the change requirements, whilst adhering to Minimal Viable Product (MVP) principles
  • Defining and providing the requirements, ensuring that solutions can be supported (e.g. auditing, logging, messaging, configuration, etc.). Requirements must be justifiable and be based on the needs of a modern, geographically distributed, hybrid, multi-cloud based solution
  • Contributing to solution design, specialising in non-functional requirements (e.g. data; retention, confidentiality, integrity, availability, security, etc.) for infrastructure and services underpinning MandM developed applications
  • Contributing to the analysis, understanding and being proactive in the resolution of non-functional support issues affecting test and development environments
  • Identifying performance and stability issues/concerns with functional and non-functional parts of the solution, assisting development scrums in removing these problems.

About You:
Interested? To be considered you will need to have:

  • Motivation, drive and the enthusiasm to work within a fast paced/emerging technological area where continual learning is required
  • Experience of working with Google Cloud Technologies (e.g. IaaS, PaaS, Gsuite, IAP, Kubernetes)
  • A strong problem-solving approach that allows hard problems to be overcome, and not be defeated by them
  • Experience of working with automation tools and techniques; (e.g. Terraform, Packer, Powershell)
  • Good fact-based troubleshooting skills (obtaining proof as needed), so that decisions using this information avoid emotional and intuitive bias
  • Experience of Agile, working with and supporting Development and QA teams.

Hours of work:

This is a permanent position, working Monday to Friday, 9.00am to 5.00pm.

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com.


IT Undergraduate Year Out Placement Opportunities

Based in Herefordshire, MandM Direct is now one of Europe’s leading online, off price retailers - we offer the world's biggest brands at the lowest prices, with over 2 million customers and 104 million website visits a year. We currently have dedicated local market websites in the UK, Germany, France, Netherlands and Poland, in addition we dispatch to another 20+ countries worldwide.

We are delighted to be able to offer two IT students the exceptional opportunity of a Year Out Undergraduate Placement.

Our IT department consists of over 70 professional staff including support, business analysts, developers and testers. The IT department underpins all of our business users and customers by providing leading edge solutions using the latest technologies including developing in Google Cloud.

Joining us for your 12 month IT placement, you’ll have the opportunity to work across a number of different IT areas, developing your skills and experience along the way. The undergraduate placement has been tailored to provide the successful candidate a fully rounded experience, working with all functions within the IT Department, but with specific focus on Service Delivery and Development.

What will you get from us?

Starting in Helpdesk, you will gain an excellent understanding of the people, processes and technology that support a busy ecommerce company. Working through a comprehensive training programme, we give the candidate the opportunity to learn whilst solving real business problems, working with all teams and departments across MandM. During your time working on Helpdesk you will gain valuable hands-on experience of working with Agile, preparing you for your move into development.

The next stage of your placement provides you the option to move into one of five development SCRUMs. Using your experience and knowledge of working within Helpdesk, you are well positioned to contribute valuable insights to the SCRUM team, understanding the impact of problems and use your experience to contribute towards improving product development.

During your placement you will be treated as an employee, not as a student. You will be trusted to deliver IT service to the same high standard as your peers, working in a team or individually on achieving MandM’s business objectives.

Who are we looking for?

Applicants must be undergraduates seeking a placement in their 3rd year of study, working towards a Computing / IT / Business Information Systems related degree. A basic understanding of the technology components (application and infrastructure) utilised in an ecommerce environment is essential.

We are looking for someone who is positive, proactive and confident, keen to be involved in a cross section of tasks and challenges. Good written and verbal communication skills are essential.

Knowledge of CSS, HTML, JavaScript, ASP.NET, C# and SQL Server is desirable.

Location and Hours:

Hours of work are 9am - 5.00pm Monday to Friday.

The role will be based at our Head Office in Leominster, Herefordshire, HR6 0SP.

Closing Date: 12th April 2019

To apply for the above position please send your CV and full covering letter to jobvacancies@mandmdirect.com.

Bilingual Contact Centre Operator (Dutch)

The Role:

We have a permanent opportunity for an adaptable and customer focussed individual to join our Bilingual Contact Centre team. The primary focus of this role is to provide a professional service to our UK and International customers working across all administration functions.

The Benefits:

  • Competitive salary
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Responding to UK and Dutch speaking customer service calls professionally and in accordance with company policies
  • Ensuring all UK and Dutch website emails are responded to professionally and within the agreed KPI
  • Retrieving delivery information from courier websites and communicate this to our customers avoiding company jargon
  • Raising trace enquiries relating to delivery information in accordance with individual couriers processes
  • Assessing responses regarding trace information from carriers/couriers and react accordingly, arranging replacement parcels/refunds as required
  • Liaising with the Delivery Management Team to arrange any collections or escalate complaints
  • Maintaining an accurate log of all email queries and providing daily stats to the Team Leader
  • Assisting with the translation of product information from English into Dutch.

About You:
Interested? To be considered you will need to have:

  • Both English and Dutch languages – fluent written and verbal
  • An excellent telephone manner
  • Proficient keyboard entry skills
  • The ability to communicate well at all levels
  • Assertiveness, confidence and the ability to challenge established ways of working

Previous experience within a Contact Centre or office environment would be desirable, full training will be provided

Hours of work:

8am to 5pm, Monday to Friday

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com

Bilingual Contact Centre Operator (German)

The Role:

We have a permanent opportunity for an adaptable and customer focussed individual to join our Bilingual Contact Centre team. The primary focus of this role is to provide a professional service to our UK and International customers working across all administration functions.

The Benefits:

  • Competitive salary
  • Company bonus scheme
  • Healthcare cash plan
  • Company pension contribution
  • Staff discount

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Responding to UK and German speaking customer service calls professionally and in accordance with company policies
  • Ensuring all UK and German website emails are responded to professionally and within the agreed KPI
  • Retrieving delivery information from courier websites and communicate this to our customers avoiding company jargon
  • Raising trace enquiries relating to delivery information in accordance with individual couriers processes
  • Assessing responses regarding trace information from carriers/couriers and react accordingly, arranging replacement parcels/refunds as required
  • Liaising with the Delivery Management Team to arrange any collections or escalate complaints
  • Maintaining an accurate log of all email queries and providing daily stats to the Team Leader
  • Assisting with the translation of product information from English into German.

About You:
Interested? To be considered you will need to have:

  • Both English and German languages – fluent written and verbal
  • An excellent telephone manner
  • Proficient keyboard entry skills
  • The ability to communicate well at all levels
  • Assertiveness, confidence and the ability to challenge established ways of working

Previous experience within a Contact Centre or office environment would be desirable, full training will be provided

Hours of work:

8am to 5pm, Monday to Friday

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com

Forklift Drivers

We are looking to recruit Fork Lift Drivers/Warehouse Operatives for our Bulk Replenishment department with main duties including:

  • Driving counter balance and man-up fork lift truck as and when required, working at an operational height of up to 10 metres.
  • Stock movement/replenishment
  • Unloading pallets of stock.

You will be required to pass a medical and the S-Cape rope evacuation training. Previous Counterbalance and VNA truck experience would be advantageous. Full training on Fork Lift Trucks will be given to the successful candidates.

Location and hours of work:

You will be based at our warehouses at Moreton on Lugg, Hereford. You will be required to work 37.5 hours per week over a 7-day rota, 2pm to 10pm.

To apply, please email your CV to jobvacancies@mandmdirect.com.


Logistics Team Leader

Bulk Replenishment

We are looking to recruit new Team Leaders to work in our Bulk Replenishment Department.

This may be the next step for you if you believe you are an enthusiastic and proactive individual wishing to take on more responsibility and further your career.

Reporting to the Bulk Replenishment Supervisor, the role of Team Leader is firmly based around people management. You will help assist with the smooth running of the department with main duties including:

  • Monitoring of department KPI results and providing feedback to staff.
  • Start of shift communication briefings, organising daily tasks and targets for the team.
  • Assisting with absence management including participation in return to work meetings.
  • Prepare and effectively complete appraisals, identifying future talent and communicating training needs.
  • Responsible for health and safety of the team and area.

Prospective candidates should:

  • Display strong leadership qualities and work in a professional manner.
  • Be able to communicate effectively across all levels of the business.
  • Demonstrate excellent organisational and prioritisation skills.
  • Strong work ethic and eagerness to lead by example.

Location and hours of work:

These roles is based across all warehouses at Moreton on Lugg, Hereford, HR4 8DS.

You will be required to work 40 hours per week, 1.45pm to 10.15pm, on a 7-day rota.

To apply, please email your CV to jobvacancies@mandmdirect.com.


Warehouse Operatives

We have permanent, full time job opportunities available based at our warehouses at Moreton-on-Lugg, Hereford.

We are looking for enthusiastic, reliable individuals who work with excellent attention to detail. Flexibility and a desire to develop new skills are essential to support the teams with extra duties.

Main duties within the Goods In team are:

  • Receiving deliveries into the warehouse.
  • Counting and checking stock against delivery notes.
  • Palletising stock and transferring to bulk storage using pump trucks.

Main duties within the Goods Out team are:

  • Picking customer orders ensuring correct size and brand of stock item.
  • Loading products on to conveyor system ready for shipment.
  • Problem solving by correcting orders and re-ordering stock.

You will need to be physically able to push trollies, use step ladders and operate pump trucks after induction and training.

We have positions available in the Goods In and Returns departments with the main duties include counting and checking stock and dealing with customer returns.

Location and Hours of Work

These positions are based at our Distribution Centre at Moreton on Lugg, Hereford.

You will be required to work 37.5 hours per week, 2pm to 10pm, working 5 days out of 7 days which include some Saturdays and Sundays.

If you would like to apply, please send your current CV and covering letter to the HR Department or email to jobvacancies@mandmdirect.com.