Why work at MandM Direct?

We're passionate about what we do, from the email in your inbox to the package that lands on your doormat, we pride ourselves on creating excitement for everyone that shops with us. We've got an amazing following of loyal customers who've been discovering our secret for over 30 years.

Our success is down to our commitment to deliver the best possible customer experience by seeking out the biggest brands at the lowest prices, clear communications in our emails, fast and efficient delivery to their door and our award winning customer service - it's an exciting business and one in which everybody plays an important part.

We employee over 500 staff across our two sites situated in the beautiful county of Herefordshire, close to the Welsh border. Our Head Office is based in Leominster and our Distribution Centre in Moreton-on-Lugg.

Product Merchandiser

The Role:

We are looking to recruit a Product Merchandiser to join our Merchandising team. Reporting to the Merchandising Manager, the primary focus of this role is to optimise product selection and placement onsite and across all other marketing channels including email and social as required. As part of the role you will also be responsible for analysing customer behaviour, interaction and product engagement to gain actionable insights that will drive improvements in key merchandising metrics.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Ensuring optimal product placement and visibility online across all channels
  • Making relevant, commercial product selections for homepage, email, social and all other marketing campaigns, ensuring offer is representative of the season and the overall stock offer
  • Creating and maintaining online product campaigns
  • Ensuring all PLPs have relevant facets in the optimal order
  • Managing and optimising banner campaigns across Product Lister Pages and Product Detail Pages
  • Monitoring, maintaining and optimising online up-sell and cross-sell opportunities
  • Assigning product style categorisations wherever applicable.

About you:
Interested? To be considered you will need to have:

  • Previous experience in an e-Commerce environment
  • Good communication and organisational skills
  • A high level of attention to detail
  • Strong ability to prioritise workloads and work to tight deadlines
  • A high degree of commercial awareness
  • Proactivity, resilience and the ability to work using own initiative.

Hours of work:

9.00am to 5.00pm, Monday to Friday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

Developer

The Role:

We have a new opportunity within our IT department for a Developer to work within our expanding development team. Main responsibilities will be for developing website, applications and supporting services ensuring a consistently high level of quality.

Working within a development scrum team you will be developing new code and maintaining existing code ensuring that standards and principles are followed. You will be involved in the technical design of solutions and will pair program where appropriate in order to improve your capability.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

If you're looking for an exciting role where you can use cutting edge technologies and share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Understanding the agile ceremonies with the ability to perform good and accurate estimation of work items/story pointing
  • Refining for estimates and acceptance criteria
  • Demonstrating development and mentoring of colleagues and monitoring their development and helping wherever necessary
  • Assisting with identifying and communicating training and development needs
  • Remaining approachable at all times and always happy to help colleagues with issues
  • Demonstrating an intermediate level of communication, clearly and accurately (written/verbal) with business stakeholders/Product Owners/users, customers and suppliers. Actively communicating at all levels using the appropriate media.
  • Ensuring that development standards and principles are followed
  • Keeping up to date with knowledge of all development processes including industry standard branching/merging strategies, software development lifecycles and the principles around configuration, encryption and security
  • Performing peer reviews on code to ensure that development and security principles are followed.

About You:

Interested? To be considered you will need to have:

  • Commercial experience in the full SDLC developing web-based solutions (Inc. applications and supporting services)
  • Experience in asynchronous processing, multi-threaded execution and scaling software
  • Experience using TDD and BDD and developing with up to 100% unit test coverage
  • An awareness of schemas for relational database or object stores and understands when to use each
  • Some experience with mocked or stubbed services
  • Very strong attention to detail
  • Good knowledge of automation and the CI/CD process and consider operational requirements when developing solutions
  • Knowledge of encryption within .NET and the ability to understand when and why we use it
  • The ability to develop using most of the following technologies:-
    • CSS, HTML and JavaScript to create and maintain a website
    • C# with MVC5, ASP.Net, Windows Applications or Windows Services
    • C# with Entity Framework, LINQ, MSMQ and integration with Stored Procedures
    • C# to create professional API's (WebAPI) following API standards
    • Microsoft SQL Server
    • NoSQL Database like MongoDB, Googles Datastore, Redis and Spanner

Ideal candidates would demonstrate an interest and curiosity in new technologies, methodologies, best practices, self-development, and open-mindedness and would be self-motivated showing a personal responsibility for tasks and like working on a variety of projects.

Hours of work:

9.00am – 5.00pm, Monday – Friday.

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

If you are interested, please apply in writing with your CV and detailed covering letter to recruitment@mandmdirect.com.

Software Support Analyst

The Role:

MandM Direct Ltd has a unique and exciting opportunity for a Software Support Analyst. Reporting to the IT Operations Manager, you will work within a multi-disciplined Production Support team.

If you're looking for an exciting role using cutting edge technology where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

You will be primarily responsible for the support, maintenance and development of internal and external software solutions, in line with our technology roadmap. Working with the latest infrastructure technologies both on premise and within the cloud, as new technologies are considered, you would assist in the assessment of their suitability for our business needs

This is not a software development role; the software support analyst works more withinconfiguration, scripting, integration and implementation.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Technical Skills:

We would need you to already have:

  • Strong investigative and analytical skills and proficient in their use to resolve customer, systems, software and data problems/queries
  • Experience in querying, extracting and manipulating data from log and Database sources
  • Strong technical acumen and skills to troubleshoot non-functional (performance, security, etc.) and functional issues, with more experience of databases, WEB services and APIs
  • Experience in working with and configuring infrastructure services; TCP/IP networking, Microsoft Domain Services (DNS, DHCP) from software deployment/integration totroubleshooting
  • Experienced in project and task delivery in a technical environment, through the full change lifecycle; understanding requirements, task identification and elicitation, complexity estimation, planning, delivery and support once into a production environment
  • Able to create technical documentation (e.g. procedures and work instructions etc.).

To strengthen your application, it would be desirable if you have

Experience in the following:

  • Strong investigative and analytical skills and proficient in their use to resolve customer, systems, software and data problems/queries
  • Software Defined Data Centre (i.e. systems, networks and storage solutions, configured and hosted within a Cloud environment)
  • Microsoft SQL Databases (querying, exporting, importing data)
  • Microsoft IIS and .NET
  • Microsoft Server Operating Systems
  • Linux, UNIX and open source products
  • Creating, updating and tuning PowerShell scripts
  • Working with third parties to implement software solutions and platforms
  • Virtual Desktop environments

Knowledge of the following:

  • Automation and scripting languages
  • Agile and waterfall delivery methodologies

Personal Skills:

To work as a Software Analyst, you will be the type of person who demonstrates:

  • Systematic/methodical approach to work and problem solving
  • Confident and able to investigate/solve complex problems
  • Driven by results, completing work on time and budget
  • Works collaboratively and flexibly with others to provide solutions and meet objectives
  • Able to effectively prioritise and efficiently multitask
  • Willing to work out of hours as a part of a rostered on call support team
  • Communicates clearly and concisely to a variety of audiences, inside and outside the organisation
  • Continual development and improvement of skill set, knowledge and understanding, both insideand outside of the workplace technology.

Working as a Software Analyst you will be working with the following technologies:

  • Google Cloud Platform (GCP – IaaS, PaaS & SaaS)
  • Microsoft Server OS: Server 2003, 2008, 2012 and 2016
  • Microsoft Active Directory services: 2012 and 2016
  • Microsoft IIS (7.5+)
  • Microsoft SQL (2005, 2008 and 2012)
  • Linux: Redhat & CentOS
  • Linux: Scripting, Automation and CRON
  • G-suite Enterprise.

Ideal candidates would demonstrate an interest and curiosity in new technologies, methodologies, best practises, self-development, and open-mindedness. You’ll need to be self-motivated showing a personal responsibility for tasks and like working on a variety of projects

Hours of work:

9.00am – 5.00pm, Monday – Friday.

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

If you are interested, please apply in writing with your CV and detailed covering letter to recruitment@mandmdirect.com.

Management Accountant

The Role:

We are looking for someone to join our fast paced finance team. You will report directly to the Finance Manager on various tasks across the business. You will be an experienced Management Accountant who is used to working in a fast paced financial environment and/or must have affinity with financial reporting and services and have the confidence to pick up immediately.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • Study support
  • A great company culture
  • Your birthday off
  • Flexi-time
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And lots more…

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Timely and accurate production of monthly management accounts
  • Proactively and continuously improve processes and systems
  • Assisting with the implementation of a new finance system
  • Developing reports to provide the wider business with timely financial information
  • Building relationships at all levels and establish absolute credibility with stakeholders, particularly colleagues, and covey information effectively
  • Preparation of variance analysis and commentary for stakeholders
  • Assisting in preparation of financial statements and year end audit
  • Preparing Intrastat and UK/EU VAT returns
  • Monthly cost reviews to ensure good cost control and spend in line with budget
  • Assisting with preparation of annual budget and forecast
  • Banking reconciliations and payment processing
  • Month-end procedures including balance sheet reconciliations
  • Cash flow analysis and forecasting
  • Maintaining confidentiality in all business-related matters
  • Deputising for the Finance Manager as required.

About you:

Interested? To be considered you will need:

  • A high level of knowledge of accounting standards, policies and procedures
  • Analytical and logical problem solving skills
  • A good business understanding
  • Excellent organisational, problem-solving, project management and communication skills
  • Excellent attention to detail
  • To be a professional self-starter with ambition to progress within the business
  • A high level of computer literacy including Excel expertise
  • A high level of organisational and planning skills with a disciplined approach to work
  • Good communications and presentation skills
  • An ability to explain complex financial information in a clear way
  • To enjoy accountability for your role and deliver to a high standard
  • The ability to work to deadlines and be flexible to deal with changing business demands
  • The ability to recognise and adapt to changing priorities
  • To be at least part qualified - AAT, ACCA, CIMA or QBE.

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV to recruitment@mandmdirect.com.

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

Finance Assistant

The Role:

We have an exciting opportunity within our fast paced Finance department for a Finance Assistant. This role will include supporting the finance team in the day to day running of the department as well as ad hoc duties as required, ensuring accuracy and timely delivery.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • Study support
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And lots more…

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Processing purchase ledger invoices
  • Reconciling product goods in notes to invoices
  • Coding purchase ledger invoices
  • Posting purchase ledger transactions (invoices/credits and payments)
  • Posting cash book transactions
  • Statement reconciliation
  • Processing supplier payment runs
  • Managing the purchase ledger inbox
  • Matching credit card transactions and resolving any issues with cardholders
  • Liaising with suppliers and ensuring any issues are resolved
  • Supporting Month end process
  • Liaising with all areas of the business in a professional and supportive manner

About you:

Interested? To be considered you will need:

  • Energetic and able to use their own initiative, a real motivated self-starter
  • Detail focused and have pride in their work ensuring all work is accurate and correct
  • Organised and able to prioritise their workload to meet deadlines
  • Excellent communication skills/li>
  • Flexible with a positive attitude
  • Competent in use of Microsoft software packages/li>
  • A proactive team player
  • Experienced with exposure within an accounts environment and principles

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV to recruitment@mandmdirect.com.

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

Customer Service Operators - Temporary

The Role:

We have a number of temporary opportunities at our Head Office in Leominster, Herefordshire for adaptable and customer focussed individuals to join our customer service team over our busy peak period. The primary focus of this role is to provide a professional service to our UK customers working across all administration functions, answering all customer service calls and emails in a professional manner.

About You:

Interested? To be considered you will need to have:

  • A good standard of English - both written and verbal.
  • An excellent telephone manner.
  • Proficient keyboard entry skills.
  • The ability to communicate well at all levels.

Hours of work: 9am - 7pm Monday to Friday, 9am - 5pm Saturday, 10am - 4pm Sunday, 4 days per week on a rota basis (working 1 weekend in 3).

Hourly Rate: We offer the competitive hourly rate of £8.82 for 18 years +.

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.


Stock Control Coordinator

The Role:

As Stock Control Coordinator, you will be responsible for the day to day Stock Control process and manage a small team of Stock Controllers within our very busy and fast paced warehouse.

This opportunity is ideal for someone who wants to expand on their current stock control skills and knowledge and now wants to take that next step up in a large forward thinking global online retail business.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Managing the Stock Control team to include regular performance monitoring, annual appraisals, staff resourcing and absence management.
  • Managing catalogue changeovers ensuring adequate levels of inventory are available on the Pick face at new catalogue launch.
  • Completing knowledge and execution of goods in processes to include: ASN creation, ASN verification and discrepancy correction, ASN clear downs for finance, label generation for vendor barcode creation and coordination of samples for Buying and Merchandising.
  • Assist with Warehouse Management System testing and configuration where necessary for the process development of all departments as required.
  • Managing the processes for stock going out of the business to the shop and faulty goods back to the supplier.
  • Providing support and cover to the Warehouse Management System and Stock Control teams as necessary.
  • Producing weekly feedback reports to the Operations Director and Line Managers.
  • Promoting the rapid, accurate and detailed analysis of all stock discrepancies, using Route Cause Analysis putting effective controls in place to reduce incidents.
  • Building relationships with key personnel at Head Office ensuring clear communication channels are in place to aid day to day efficiencies.

About You:
Interested? To be considered you will need to have:

  • To be a self-motivated individual.
  • To be a good team player.
  • Excellent communication at all levels, both written and spoken.
  • Good accuracy.
  • Excellent attention to detail.
  • Problem Solving skills.
  • To be methodical and logical.
  • The ability to work under pressure, meeting strict deadlines.
  • Previous supervisory experience.
  • Excellent PC skills including experience with Warehouse Management Systems.
  • Previous working knowledge of stock control processes.

Hours of work:

9.00am – 5.00pm, working on a 5 days rota between Monday and Sunday.

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

Logistics Team Leaders

The Role:

MandM Direct are currently recruiting for a number of full-time, permanent early and late shift Team Leaders to join us at our Moreton-on-Lugg site in Herefordshire.

We're looking for new Team Leaders to join our growing Goods In, Goods Out and Bulk Replenishment teams to successfully lead, manage, motivate and develop their own team of Warehouse Operatives to ensure that they deliver against operational targets on a daily basis.

This is an ideal opportunity for someone interested in developing their career within logistics with a Company who take pride in training and developing our own staff.

What’s in it for you...

  • Bonus scheme and pension
  • A great Company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

What a typical day may look like:

  • Ensuring that all operations targets and deadlines are met or exceeded.
  • Assisting the Supervisor in controlling levels of planned and unplanned absence including participation in return to work meetings.
  • Participating as an active member of the shift team, and to offer suggestions for solving problems, improving efficiency, quality and team working.
  • Ensuring your team fully comply with company Health & Safety policies to ensure we operate in a safe environment.
  • Maintaining positive attitudes and an engaging environment for all team members.
  • Role modelling the standards required to perform warehouse activities correctly.
  • Assisting the Supervisor in co-ordinating any issues within the warehouse.
  • Ensuring the proper and timely completion of all warehouse activities to strict deadlines and quality standards.
  • Monitoring of department KPI results and providing feedback to staff.
  • Start of shift communication briefings, organising daily tasks and targets for the team.

About You:

To be considered you will need -

  • Enthusiasm and with a "can do" attitude with good interpersonal skills.
  • Knowledge and operation of Warehouse Management Systems.
  • The ability to efficiently lead and motivate a small team of colleagues.
  • To be able to demonstrate a high level of attention to detail.
  • To be a team player who is capable of working on their own initiative.
  • Flexibility within the role to be able to learn to supervise in a variety of areas within the warehouse.
  • To be proactive with an eye for problem solving and continuous improvement.
  • To be able to work to tight deadlines.
  • The ability to demonstrate the drive and desire to progress.
  • Exceptional personnel management and communication skills.
  • Knowledge and experience of health and safety controls.
  • Excellent PC skills, particularly Microsoft Office.

Hours of work:

We have both 5.30am - 2pm and 1.45pm - 10.15pm shift rota patterns available based on a 40 hour week, working 5 days per week between Monday and Sunday.

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

Warehouse Operative

The Role:

We are looking to fill various full time, permanent vacancies within our Goods In, Goods Out and Returns departments based at our warehouse in Moreton-on-Lugg, Herefordshire.

Successful applicants will need to be enthusiastic team players who are reliable individuals with excellent attention to detail and the desire to develop new skills to help support their team.

What’s in it for you...

  • Bonus scheme and pension
  • A great Company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

Your day-to-day duties and responsibilities will include:

Main duties within the Goods In team are:

  • Receiving deliveries into the warehouse.
  • Counting and checking stock against delivery notes.
  • Palletising stock and transferring to bulk storage using pump trucks.

Main duties within the Goods Out team are:

  • Picking customer orders ensuring correct size and brand of stock item.
  • Loading products on to conveyor system ready for shipment.
  • Problem solving by correcting orders and re-ordering stock.

Main duties within the Returns team are:

  • Opening and checking returned parcels.
  • Processing returned stock.
  • Refunding or replacing items.

About You:

Interested? To be considered you will need:

  • The ability to demonstrate a high level of accuracy.
  • Excellent attention to detail.
  • The ability to work under pressure and to targets.
  • Good communication skills both written and verbal.

Hours of work:

We have both 6am - 2pm and 2pm - 10pm shift rota patterns available based on a 37.5 hour week, working 5 days per week between Monday and Sunday.

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

Warehouse Operatives - Temporary

The Role:

We are looking to fill various full time, temporary vacancies within our Goods In, Goods Out, Bulk Replenishment and Returns departments based within our warehouses in Moreton-on-Lugg, Herefordshire.

Successful applicants will need to be enthusiastic team players who are reliable individuals with excellent attention to detail and the desire to develop new skills to help support their team.

Your day-to-day duties and responsibilities will include:

Main duties within the Goods In team are:

  • Receiving deliveries into the warehouse.
  • Counting and checking stock against delivery notes.
  • Palletising stock and transferring to bulk storage using pump trucks.

Main duties within the Goods Out team are:

  • Picking customer orders ensuring correct size and brand of stock item.
  • Loading products on to conveyor system ready for shipment.
  • Problem solving by correcting orders and re-ordering stock.

Main duties within the Returns team are:

  • Opening and checking returned parcels.
  • Processing returned stock.
  • Refunding or replacing items.

Main duties within the Bulk Replenishment team are:

  • Storing stock correctly into various bin locations around the Warehouse.
  • Ensuring stock is safely stored.
  • Operating replenishment and picking trolleys safely (after training).
  • Moving stock between warehouses.
  • Replenishing stock as per task number on RF gun.
  • Replenish returns stock to allocated areas.

About You:

Interested? To be considered you will need:

  • The ability to demonstrate a high level of accuracy.
  • To be physically fit as manual lifting is involved and a lot of labour intensive work.
  • Excellent attention to detail.
  • To be Punctual and reliable.
  • The ability to work under pressure and to targets.
  • Good communication skills both written and verbal.

Hours of work:

We have both 5.30am - 1.30pm and 2pm - 10pm shift rota patterns available based on a 37.5 hour week, working 5 days per week between Monday and Sunday.

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

Product Merchandiser

The Role:

We are looking to recruit a Product Merchandiser to join our Merchandising team. Reporting to the Merchandising Manager, the primary focus of this role is to optimise product selection and placement onsite and across all other marketing channels including email and social as required. As part of the role you will also be responsible for analysing customer behaviour, interaction and product engagement to gain actionable insights that will drive improvements in key merchandising metrics.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Ensuring optimal product placement and visibility online across all channels
  • Making relevant, commercial product selections for homepage, email, social and all other marketing campaigns, ensuring offer is representative of the season and the overall stock offer
  • Creating and maintaining online product campaigns
  • Ensuring all PLPs have relevant facets in the optimal order
  • Managing and optimising banner campaigns across Product Lister Pages and Product Detail Pages
  • Monitoring, maintaining and optimising online up-sell and cross-sell opportunities
  • Assigning product style categorisations wherever applicable.

About you:
Interested? To be considered you will need to have:

  • Previous experience in an e-Commerce environment
  • Good communication and organisational skills
  • A high level of attention to detail
  • Strong ability to prioritise workloads and work to tight deadlines
  • A high degree of commercial awareness
  • Proactivity, resilience and the ability to work using own initiative.

Hours of work:

9.00am to 5.00pm, Monday to Friday.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

Developer

The Role:

We have a new opportunity within our IT department for a Developer to work within our expanding development team. Main responsibilities will be for developing website, applications and supporting services ensuring a consistently high level of quality.

Working within a development scrum team you will be developing new code and maintaining existing code ensuring that standards and principles are followed. You will be involved in the technical design of solutions and will pair program where appropriate in order to improve your capability.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

If you're looking for an exciting role where you can use cutting edge technologies and share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Understanding the agile ceremonies with the ability to perform good and accurate estimation of work items/story pointing
  • Refining for estimates and acceptance criteria
  • Demonstrating development and mentoring of colleagues and monitoring their development and helping wherever necessary
  • Assisting with identifying and communicating training and development needs
  • Remaining approachable at all times and always happy to help colleagues with issues
  • Demonstrating an intermediate level of communication, clearly and accurately (written/verbal) with business stakeholders/Product Owners/users, customers and suppliers. Actively communicating at all levels using the appropriate media.
  • Ensuring that development standards and principles are followed
  • Keeping up to date with knowledge of all development processes including industry standard branching/merging strategies, software development lifecycles and the principles around configuration, encryption and security
  • Performing peer reviews on code to ensure that development and security principles are followed.

About You:

Interested? To be considered you will need to have:

  • Commercial experience in the full SDLC developing web-based solutions (Inc. applications and supporting services)
  • Experience in asynchronous processing, multi-threaded execution and scaling software
  • Experience using TDD and BDD and developing with up to 100% unit test coverage
  • An awareness of schemas for relational database or object stores and understands when to use each
  • Some experience with mocked or stubbed services
  • Very strong attention to detail
  • Good knowledge of automation and the CI/CD process and consider operational requirements when developing solutions
  • Knowledge of encryption within .NET and the ability to understand when and why we use it
  • The ability to develop using most of the following technologies:-
    • CSS, HTML and JavaScript to create and maintain a website
    • C# with MVC5, ASP.Net, Windows Applications or Windows Services
    • C# with Entity Framework, LINQ, MSMQ and integration with Stored Procedures
    • C# to create professional API's (WebAPI) following API standards
    • Microsoft SQL Server
    • NoSQL Database like MongoDB, Googles Datastore, Redis and Spanner

Ideal candidates would demonstrate an interest and curiosity in new technologies, methodologies, best practices, self-development, and open-mindedness and would be self-motivated showing a personal responsibility for tasks and like working on a variety of projects.

Hours of work:

9.00am – 5.00pm, Monday – Friday.

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

If you are interested, please apply in writing with your CV and detailed covering letter to recruitment@mandmdirect.com.

Software Support Analyst

The Role:

MandM Direct Ltd has a unique and exciting opportunity for a Software Support Analyst. Reporting to the IT Operations Manager, you will work within a multi-disciplined Production Support team.

If you're looking for an exciting role using cutting edge technology where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

You will be primarily responsible for the support, maintenance and development of internal and external software solutions, in line with our technology roadmap. Working with the latest infrastructure technologies both on premise and within the cloud, as new technologies are considered, you would assist in the assessment of their suitability for our business needs

This is not a software development role; the software support analyst works more withinconfiguration, scripting, integration and implementation.

What's in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Technical Skills:

We would need you to already have:

  • Strong investigative and analytical skills and proficient in their use to resolve customer, systems, software and data problems/queries
  • Experience in querying, extracting and manipulating data from log and Database sources
  • Strong technical acumen and skills to troubleshoot non-functional (performance, security, etc.) and functional issues, with more experience of databases, WEB services and APIs
  • Experience in working with and configuring infrastructure services; TCP/IP networking, Microsoft Domain Services (DNS, DHCP) from software deployment/integration totroubleshooting
  • Experienced in project and task delivery in a technical environment, through the full change lifecycle; understanding requirements, task identification and elicitation, complexity estimation, planning, delivery and support once into a production environment
  • Able to create technical documentation (e.g. procedures and work instructions etc.).

To strengthen your application, it would be desirable if you have

Experience in the following:

  • Strong investigative and analytical skills and proficient in their use to resolve customer, systems, software and data problems/queries
  • Software Defined Data Centre (i.e. systems, networks and storage solutions, configured and hosted within a Cloud environment)
  • Microsoft SQL Databases (querying, exporting, importing data)
  • Microsoft IIS and .NET
  • Microsoft Server Operating Systems
  • Linux, UNIX and open source products
  • Creating, updating and tuning PowerShell scripts
  • Working with third parties to implement software solutions and platforms
  • Virtual Desktop environments

Knowledge of the following:

  • Automation and scripting languages
  • Agile and waterfall delivery methodologies

Personal Skills:

To work as a Software Analyst, you will be the type of person who demonstrates:

  • Systematic/methodical approach to work and problem solving
  • Confident and able to investigate/solve complex problems
  • Driven by results, completing work on time and budget
  • Works collaboratively and flexibly with others to provide solutions and meet objectives
  • Able to effectively prioritise and efficiently multitask
  • Willing to work out of hours as a part of a rostered on call support team
  • Communicates clearly and concisely to a variety of audiences, inside and outside the organisation
  • Continual development and improvement of skill set, knowledge and understanding, both insideand outside of the workplace technology.

Working as a Software Analyst you will be working with the following technologies:

  • Google Cloud Platform (GCP – IaaS, PaaS & SaaS)
  • Microsoft Server OS: Server 2003, 2008, 2012 and 2016
  • Microsoft Active Directory services: 2012 and 2016
  • Microsoft IIS (7.5+)
  • Microsoft SQL (2005, 2008 and 2012)
  • Linux: Redhat & CentOS
  • Linux: Scripting, Automation and CRON
  • G-suite Enterprise.

Ideal candidates would demonstrate an interest and curiosity in new technologies, methodologies, best practises, self-development, and open-mindedness. You’ll need to be self-motivated showing a personal responsibility for tasks and like working on a variety of projects

Hours of work:

9.00am – 5.00pm, Monday – Friday.

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

If you are interested, please apply in writing with your CV and detailed covering letter to recruitment@mandmdirect.com.

Management Accountant

The Role:

We are looking for someone to join our fast paced finance team. You will report directly to the Finance Manager on various tasks across the business. You will be an experienced Management Accountant who is used to working in a fast paced financial environment and/or must have affinity with financial reporting and services and have the confidence to pick up immediately.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • Study support
  • A great company culture
  • Your birthday off
  • Flexi-time
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And lots more…

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Timely and accurate production of monthly management accounts
  • Proactively and continuously improve processes and systems
  • Assisting with the implementation of a new finance system
  • Developing reports to provide the wider business with timely financial information
  • Building relationships at all levels and establish absolute credibility with stakeholders, particularly colleagues, and covey information effectively
  • Preparation of variance analysis and commentary for stakeholders
  • Assisting in preparation of financial statements and year end audit
  • Preparing Intrastat and UK/EU VAT returns
  • Monthly cost reviews to ensure good cost control and spend in line with budget
  • Assisting with preparation of annual budget and forecast
  • Banking reconciliations and payment processing
  • Month-end procedures including balance sheet reconciliations
  • Cash flow analysis and forecasting
  • Maintaining confidentiality in all business-related matters
  • Deputising for the Finance Manager as required.

About you:

Interested? To be considered you will need:

  • A high level of knowledge of accounting standards, policies and procedures
  • Analytical and logical problem solving skills
  • A good business understanding
  • Excellent organisational, problem-solving, project management and communication skills
  • Excellent attention to detail
  • To be a professional self-starter with ambition to progress within the business
  • A high level of computer literacy including Excel expertise
  • A high level of organisational and planning skills with a disciplined approach to work
  • Good communications and presentation skills
  • An ability to explain complex financial information in a clear way
  • To enjoy accountability for your role and deliver to a high standard
  • The ability to work to deadlines and be flexible to deal with changing business demands
  • The ability to recognise and adapt to changing priorities
  • To be at least part qualified - AAT, ACCA, CIMA or QBE.

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV to recruitment@mandmdirect.com.

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

Finance Assistant

The Role:

We have an exciting opportunity within our fast paced Finance department for a Finance Assistant. This role will include supporting the finance team in the day to day running of the department as well as ad hoc duties as required, ensuring accuracy and timely delivery.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • Study support
  • A great company culture
  • Flexi-time
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And lots more…

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Processing purchase ledger invoices
  • Reconciling product goods in notes to invoices
  • Coding purchase ledger invoices
  • Posting purchase ledger transactions (invoices/credits and payments)
  • Posting cash book transactions
  • Statement reconciliation
  • Processing supplier payment runs
  • Managing the purchase ledger inbox
  • Matching credit card transactions and resolving any issues with cardholders
  • Liaising with suppliers and ensuring any issues are resolved
  • Supporting Month end process
  • Liaising with all areas of the business in a professional and supportive manner

About you:

Interested? To be considered you will need:

  • Energetic and able to use their own initiative, a real motivated self-starter
  • Detail focused and have pride in their work ensuring all work is accurate and correct
  • Organised and able to prioritise their workload to meet deadlines
  • Excellent communication skills/li>
  • Flexible with a positive attitude
  • Competent in use of Microsoft software packages/li>
  • A proactive team player
  • Experienced with exposure within an accounts environment and principles

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV to recruitment@mandmdirect.com.

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

Customer Service Operators - Temporary

The Role:

We have a number of temporary opportunities at our Head Office in Leominster, Herefordshire for adaptable and customer focussed individuals to join our customer service team over our busy peak period. The primary focus of this role is to provide a professional service to our UK customers working across all administration functions, answering all customer service calls and emails in a professional manner.

About You:

Interested? To be considered you will need to have:

  • A good standard of English - both written and verbal.
  • An excellent telephone manner.
  • Proficient keyboard entry skills.
  • The ability to communicate well at all levels.

Hours of work: 9am - 7pm Monday to Friday, 9am - 5pm Saturday, 10am - 4pm Sunday, 4 days per week on a rota basis (working 1 weekend in 3).

Hourly Rate: We offer the competitive hourly rate of £8.82 for 18 years +.

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.


Stock Control Coordinator

The Role:

As Stock Control Coordinator, you will be responsible for the day to day Stock Control process and manage a small team of Stock Controllers within our very busy and fast paced warehouse.

This opportunity is ideal for someone who wants to expand on their current stock control skills and knowledge and now wants to take that next step up in a large forward thinking global online retail business.

What’s in it for you…

  • Competitive salary, bonus scheme and pension
  • A great company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

Your day-to-day duties and responsibilities will include:

  • Managing the Stock Control team to include regular performance monitoring, annual appraisals, staff resourcing and absence management.
  • Managing catalogue changeovers ensuring adequate levels of inventory are available on the Pick face at new catalogue launch.
  • Completing knowledge and execution of goods in processes to include: ASN creation, ASN verification and discrepancy correction, ASN clear downs for finance, label generation for vendor barcode creation and coordination of samples for Buying and Merchandising.
  • Assist with Warehouse Management System testing and configuration where necessary for the process development of all departments as required.
  • Managing the processes for stock going out of the business to the shop and faulty goods back to the supplier.
  • Providing support and cover to the Warehouse Management System and Stock Control teams as necessary.
  • Producing weekly feedback reports to the Operations Director and Line Managers.
  • Promoting the rapid, accurate and detailed analysis of all stock discrepancies, using Route Cause Analysis putting effective controls in place to reduce incidents.
  • Building relationships with key personnel at Head Office ensuring clear communication channels are in place to aid day to day efficiencies.

About You:
Interested? To be considered you will need to have:

  • To be a self-motivated individual.
  • To be a good team player.
  • Excellent communication at all levels, both written and spoken.
  • Good accuracy.
  • Excellent attention to detail.
  • Problem Solving skills.
  • To be methodical and logical.
  • The ability to work under pressure, meeting strict deadlines.
  • Previous supervisory experience.
  • Excellent PC skills including experience with Warehouse Management Systems.
  • Previous working knowledge of stock control processes.

Hours of work:

9.00am – 5.00pm, working on a 5 days rota between Monday and Sunday.

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

Logistics Team Leaders

The Role:

MandM Direct are currently recruiting for a number of full-time, permanent early and late shift Team Leaders to join us at our Moreton-on-Lugg site in Herefordshire.

We're looking for new Team Leaders to join our growing Goods In, Goods Out and Bulk Replenishment teams to successfully lead, manage, motivate and develop their own team of Warehouse Operatives to ensure that they deliver against operational targets on a daily basis.

This is an ideal opportunity for someone interested in developing their career within logistics with a Company who take pride in training and developing our own staff.

What’s in it for you...

  • Bonus scheme and pension
  • A great Company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

What a typical day may look like:

  • Ensuring that all operations targets and deadlines are met or exceeded.
  • Assisting the Supervisor in controlling levels of planned and unplanned absence including participation in return to work meetings.
  • Participating as an active member of the shift team, and to offer suggestions for solving problems, improving efficiency, quality and team working.
  • Ensuring your team fully comply with company Health & Safety policies to ensure we operate in a safe environment.
  • Maintaining positive attitudes and an engaging environment for all team members.
  • Role modelling the standards required to perform warehouse activities correctly.
  • Assisting the Supervisor in co-ordinating any issues within the warehouse.
  • Ensuring the proper and timely completion of all warehouse activities to strict deadlines and quality standards.
  • Monitoring of department KPI results and providing feedback to staff.
  • Start of shift communication briefings, organising daily tasks and targets for the team.

About You:

To be considered you will need -

  • Enthusiasm and with a "can do" attitude with good interpersonal skills.
  • Knowledge and operation of Warehouse Management Systems.
  • The ability to efficiently lead and motivate a small team of colleagues.
  • To be able to demonstrate a high level of attention to detail.
  • To be a team player who is capable of working on their own initiative.
  • Flexibility within the role to be able to learn to supervise in a variety of areas within the warehouse.
  • To be proactive with an eye for problem solving and continuous improvement.
  • To be able to work to tight deadlines.
  • The ability to demonstrate the drive and desire to progress.
  • Exceptional personnel management and communication skills.
  • Knowledge and experience of health and safety controls.
  • Excellent PC skills, particularly Microsoft Office.

Hours of work:

We have both 5.30am - 2pm and 1.45pm - 10.15pm shift rota patterns available based on a 40 hour week, working 5 days per week between Monday and Sunday.

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

Warehouse Operative

The Role:

We are looking to fill various full time, permanent vacancies within our Goods In, Goods Out and Returns departments based at our warehouse in Moreton-on-Lugg, Herefordshire.

Successful applicants will need to be enthusiastic team players who are reliable individuals with excellent attention to detail and the desire to develop new skills to help support their team.

What’s in it for you...

  • Bonus scheme and pension
  • A great Company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

Your day-to-day duties and responsibilities will include:

Main duties within the Goods In team are:

  • Receiving deliveries into the warehouse.
  • Counting and checking stock against delivery notes.
  • Palletising stock and transferring to bulk storage using pump trucks.

Main duties within the Goods Out team are:

  • Picking customer orders ensuring correct size and brand of stock item.
  • Loading products on to conveyor system ready for shipment.
  • Problem solving by correcting orders and re-ordering stock.

Main duties within the Returns team are:

  • Opening and checking returned parcels.
  • Processing returned stock.
  • Refunding or replacing items.

About You:

Interested? To be considered you will need:

  • The ability to demonstrate a high level of accuracy.
  • Excellent attention to detail.
  • The ability to work under pressure and to targets.
  • Good communication skills both written and verbal.

Hours of work:

We have both 6am - 2pm and 2pm - 10pm shift rota patterns available based on a 37.5 hour week, working 5 days per week between Monday and Sunday.

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.

Warehouse Operatives - Temporary

The Role:

We are looking to fill various full time, temporary vacancies within our Goods In, Goods Out, Bulk Replenishment and Returns departments based within our warehouses in Moreton-on-Lugg, Herefordshire.

Successful applicants will need to be enthusiastic team players who are reliable individuals with excellent attention to detail and the desire to develop new skills to help support their team.

Your day-to-day duties and responsibilities will include:

Main duties within the Goods In team are:

  • Receiving deliveries into the warehouse.
  • Counting and checking stock against delivery notes.
  • Palletising stock and transferring to bulk storage using pump trucks.

Main duties within the Goods Out team are:

  • Picking customer orders ensuring correct size and brand of stock item.
  • Loading products on to conveyor system ready for shipment.
  • Problem solving by correcting orders and re-ordering stock.

Main duties within the Returns team are:

  • Opening and checking returned parcels.
  • Processing returned stock.
  • Refunding or replacing items.

Main duties within the Bulk Replenishment team are:

  • Storing stock correctly into various bin locations around the Warehouse.
  • Ensuring stock is safely stored.
  • Operating replenishment and picking trolleys safely (after training).
  • Moving stock between warehouses.
  • Replenishing stock as per task number on RF gun.
  • Replenish returns stock to allocated areas.

About You:

Interested? To be considered you will need:

  • The ability to demonstrate a high level of accuracy.
  • To be physically fit as manual lifting is involved and a lot of labour intensive work.
  • Excellent attention to detail.
  • To be Punctual and reliable.
  • The ability to work under pressure and to targets.
  • Good communication skills both written and verbal.

Hours of work:

We have both 5.30am - 1.30pm and 2pm - 10pm shift rota patterns available based on a 37.5 hour week, working 5 days per week between Monday and Sunday.

When you'll hear after applying:

We receive many applications for our roles here at MandM Direct. It's a great problem to have however; it does mean it can take us a little longer to shortlist and reply. We aim to respond to all applications within 14 working days, so unless you hear back from us, please assume on this occasion you have been unsuccessful.

If you are interested, please apply in writing with your CV to Recruitment@mandmdirect.com.