Why work at MandM Direct?

We're passionate about what we do, from the email in your inbox to the package that lands on your doormat, we pride ourselves on creating excitement for everyone that shops with us. We've got an amazing following of loyal customers who've been discovering our secret for over 30 years.

Our success is down to our commitment to deliver the best possible customer experience by seeking out the biggest brands at the lowest prices, clear communications in our emails, fast and efficient delivery to their door and our award winning customer service - it's an exciting business and one in which everybody plays an important part.

We employee over 500 staff across our two sites situated in the beautiful county of Herefordshire, close to the Welsh border. Our Head Office is based in Leominster and our Distribution Centre in Moreton-on-Lugg.

Data Analyst

The Role:

We are looking for someone to join our fast paced data team. A truly collaborative individual, the successful candidate will be working with the Data Analytics team to drive customer and business insight using cutting edge analytics.

What’s In It for you…

  • Competitive salary, Company bonus scheme and pension
  • A great Company culture
  • Your Birthday off
  • Flexi-time
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Maintaining a suite of business reports using Excel, Google Analytics, SQL and Looker (spanning financial, web analytics, customer and product KPIs)
  • Performing ad-hoc project analysis and decision support across a wide variety of business projects spanning Marketing, IT, Operations and Finance
  • Maintaining and optimising the structure of stored data to enable timely, accurate and automated business reporting
  • Being an expert on our data – continually searching for valuable insights within the information that we store and pass these findings on to key stake holders
  • Promoting the use of data across the organisation, helping make smarter, data-driven decisions
  • Working alongside other members of the Data Analytics team sharing and adopting ideas and best practice
  • Proactively and continuously improving processes, systems and documentation.

About you:

Interested? To be considered you will need to demonstrate:

  • A forward thinker with a passion for data, you will love turning large, transactional datasets into meaningful commercial insights to solve pressing business challenges
  • Robust analytical skills – able to spot trends and explain findings to a non-analytical audience
  • An understanding of online retailing and the key KPIs that an online business needs to measure
  • Intermediate Excel skills (lookups, pivots)
  • A naturally inquisitive, self-starter with an eye for detail
  • Excellent written and verbal communication skills including presentation skills
  • Excellent organisational, problem-solving, project management and communication skills
  • The ability to work to deadlines and be flexible to deal with changing business demands
  • Experience with Google Analytics, SQL and/or data stored in databases would be advantageous.

Hours of Work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.

Contact Centre Manager

The Company:

We have been in business for over 30 years and are one of the largest pure-play apparel and footwear retailers in the UK, with over 2 million customers shopping with us every year and over 104 million website visits a year. We currently have dedicated local market websites in the UK, Ireland, Germany, France, the Netherlands, Denmark and Poland; in addition, we dispatch to a further 20+ countries worldwide.

The Role:

Reporting to the Operations Director the role is responsible for the overall management of the Contact Centre. The main responsibilities will include, setting the direction and targets for the contact centre in line with the strategic objectives of the business, the day to day management of the department, identifying the right technologies to support the department objectives, aligning ways of working with customer needs and business goals and managing the development and performance of the team in line with department goals.

What’s In It For You?

  • Competitive salary, Company bonus scheme and pension
  • A great Company culture
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

Your day-to-day duties and responsibilities will include:

  • Directly managing a team of Contact Centre Duty Managers as well as ensuring the smooth day to day running of our customer service team
  • Building strong relationships and working collaboratively with key stakeholders to manage Contact Centre performance in the short & long term
  • Constantly seeking opportunities to drive performance within the wider operation
  • Representing the Contact Centre in meetings with other teams across the business
  • Coaching and motivating your team to provide a first-class service to our customers, striving to provide first time resolution of queries at all times
  • Taking ownership for team performance and driving through actions in order to maintain, streamline, and improve service
  • Managing customer enquiry levels and ensuring service levels and turnaround times are achieved
  • Identifying training and skill needs through a variety of coaching methods
  • Monitoring performance of teams and ensure all employees have active and relevant appraisals.

About You:
Interested? To be considered you will need to have:

  • Experience as a Contact Centre/Customer Service Manager in a customer focussed environment
  • Thorough knowledge and understanding of contact centre technology, processes and operations
  • A good understanding of consumer rights act, legal processes, product sales environment both UK and International
  • Experience of team leadership
  • Significant experience of coaching and developing contact centre teams
  • Good analytical skills with ability to carry out data manipulation and analysis techniques
  • Strong communication, presentation and influencing skills
  • Good logic and thinking capabilities with the ability to deliver independent judgement
  • Excellent communication skills, able to engage and present to stakeholders, influencing all levels & functions, internally & externally.

Hours of work:

This is a permanent position; working Monday to Friday, 9am – 5pm. You will be required to remain flexible with working hours to meet business needs and at times work within the departments 7 day shift rota patterns.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com

Distribution Centre Manager

The Company:

We have been in business for over 30 years and are one of the largest pure-play apparel and footwear retailers in the UK, with over 2 million customers shopping with us every year and over 104 million website visits a year. We currently have dedicated local market websites in the UK, Ireland, Germany, France, the Netherlands, Denmark and Poland; in addition, we dispatch to a further 20+ countries worldwide.

The Role:

Working over a 7 day operation we are looking for a Distribution Centre Manager who will be responsible for managing all DC & Logistics activity, including the receiving, warehousing and delivery of MandM Direct product in line with business targets and objectives.

What’s In It For You?

  • Competitive salary, Company bonus scheme and pension
  • A great Company culture
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

Your day-to-day duties and responsibilities will include:

  • Being accountable for the leadership and management of the Distribution Centre on a day-to-day basis
  • Maintaining focus on all warehouse KPI’s and employee engagement
  • Understanding underlying reasons for trends (positive and negative) with the ability to flex the operation accordingly to meet the targets
  • Proactively manage the output of the DC and other improvement initiatives to deliver proposed improvements and associated savings in efficiency and cost
  • Identifying and delivering cost saving opportunities
  • Compiling, tracking and reviewing KPI suite for the Distribution & Logistics function and, where necessary, identify trends and take swift corrective action
  • Managing peak planning and execution
  • Driving the operations strategic and tactical continuous improvement plans with full budgetary responsibility for all aspects of the Distribution Centre
  • Resource planning across the Distribution Centre.

About You:
Interested? To be considered you will need to have:

  • Strong management experience in a large fast-paced distribution centre, e-Commerce distribution experience is essential
  • A proven track record of engaging and motivating teams in a warehouse environment
  • To be self-motivated, independent and target driven
  • Strong Commercial acumen
  • The ability to liaise from shop-floor to Board level
  • Extensive knowledge of Warehouse Management Systems and automation
  • The ability to align and engage the team to achieve the Company’s vision, strategy and goals.

Hours of work:

This is a permanent position; working Monday to Friday, 9am – 5pm. You will be required to remain flexible with working hours to meet business needs and at times work within the departments 7 day shift rota patterns.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com


Forklift Truck Drivers

The Role:

Based at our warehouse in Moreton-on-Lugg, Herefordshire the successful candidate will join our Bulk Replenishment team on a full time, permanent basis and will receive the competitive rate of £20,826 per annum.

The ideal candidates should possess a good level of literacy and numeracy as well as excellent attention to detail and accuracy skills. You will be flexible in your approach and should be able to demonstrate your understanding of working safely having previously worked in a similar environment.

What's In It for you...

  • Bonus scheme and pension
  • A great Company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

Your day-to-day duties and responsibilities will include:

  • Driving counter balance and man-up forklift truck as and when required, working at an operational height of up to 10 metres.
  • Ensuring the proficient and safe use of the Forklift in lifting and moving products around the factory.
  • Loading and unloading goods of vehicles.
  • Responsibility for effectively stacking and storing products in the appropriate areas.
  • Adhering to all health and safety regulations and keeping all areas clear, clean and tidy.
  • Completing safety checks on Forklift Truck.
  • Working in the role of a Warehouse Operative when not on the Forklift Trucks.

Whilst previous experience in this area is an advantage, there is no requirement for you to hold a current forklift truck licence as we will provide you with full FLT training. Successful candidates will be required to pass this training as well as a medical as part of the probationary period.

About You:

Interested? To be considered you will need:

  • The ability to demonstrate a high level of accuracy.
  • To be physically fit as manual lifting is involved and a lot of labour intensive work.
  • Excellent attention to detail.
  • To be punctual and reliable.
  • The ability to work under pressure and to targets.
  • Good communication skills both written and verbal.

Hours of work:

We have both 6am - 2pm and 2pm - 10pm shift rota patterns available based on a 37.5 hour week, working 5 days per week between Monday and Sunday.

If you are interested, please apply in writing with your CV to jobvacancies@mandmdirect.com.


Shunter Driver

The Role:

Based at our warehouse in Moreton-on-Lugg, Herefordshire the successful candidate will join our Bulk Replenishment team on a full time, permanent basis and will receive the competitive rate of £20,826 per annum.

In the role of Shunter Driver, you will be required to move merchandise between our various warehouses on site at Moreton Business Park driving a 7.5 tonne lorry and offloading using our Counterbalance Forklift Trucks.

What's In It for you...

  • Bonus scheme and pension
  • A great Company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

Your day-to-day duties and responsibilities will include:

  • Use of the LGV, light vans, Fork Lift Trucks and pedestrian operated electric stacker.
  • Loading and unloading of the vehicle.
  • Basic banksman duties as required.
  • Adhering to all health and safety regulations and keeping all areas clear, clean and tidy.
  • Completing safety checks on LGV, light vans and Counter Balance Trucks.

You will ideally have previous experience of operating in a driving role and hold a clean category C1 licence (or higher), CPC qualification and will require a Digi Tacho card. You will be required to pass a medical assessment. Training and certificate will be given to the successful candidate as part of the probationary period.

About You:

Interested? To be considered you will need:

  • The ability to demonstrate a high level of accuracy.
  • To be physically fit as manual lifting is involved and a lot of labour intensive work.
  • Excellent attention to detail.
  • To be punctual and reliable.
  • The ability to work under pressure and to targets.
  • Good communication skills both written and verbal.

Hours of work:

6am - 2pm rota pattern based on a 37.5 hour week, working 5 days per week between Monday and Sunday.

If you are interested, please apply in writing with your CV to jobvacancies@mandmdirect.com.


Logistics Team Leaders

The Role:

MandM Direct are currently recruiting for a number of full-time, permanent early and late shift Team Leaders to join us at our Moreton-on-Lugg site in Herefordshire.

We're looking for new Team Leaders to join our growing Goods In, Goods Out and Bulk Replenishment teams to successfully lead, manage, motivate and develop their own team of Warehouse Operatives to ensure that they deliver against operational targets on a daily basis.

This is an ideal opportunity for someone interested in developing their career within logistics with a Company who take pride in training and developing our own staff.

What’s in it for you...

  • Bonus scheme and pension
  • A great Company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

What a typical day may look like:

  • Ensuring that all operations targets and deadlines are met or exceeded.
  • Assisting the Supervisor in controlling levels of planned and unplanned absence including participation in return to work meetings.
  • Participating as an active member of the shift team, and to offer suggestions for solving problems, improving efficiency, quality and team working.
  • Ensuring your team fully comply with company Health & Safety policies to ensure we operate in a safe environment.
  • Maintaining positive attitudes and an engaging environment for all team members.
  • Role modelling the standards required to perform warehouse activities correctly.
  • Assisting the Supervisor in co-ordinating any issues within the warehouse.
  • Ensuring the proper and timely completion of all warehouse activities to strict deadlines and quality standards.
  • Monitoring of department KPI results and providing feedback to staff.
  • Start of shift communication briefings, organising daily tasks and targets for the team.

About You:

To be considered you will need -

  • Enthusiasm and with a "can do" attitude with good interpersonal skills.
  • Knowledge and operation of Warehouse Management Systems.
  • The ability to efficiently lead and motivate a small team of colleagues.
  • To be able to demonstrate a high level of attention to detail.
  • To be a team player who is capable of working on their own initiative.
  • Flexibility within the role to be able to learn to supervise in a variety of areas within the warehouse.
  • To be proactive with an eye for problem solving and continuous improvement.
  • To be able to work to tight deadlines.
  • The ability to demonstrate the drive and desire to progress.
  • Exceptional personnel management and communication skills.
  • Knowledge and experience of health and safety controls.
  • Excellent PC skills, particularly Microsoft Office.

Hours of work:

We have both 5.30am - 2pm and 1.45pm - 10.15pm shift rota patterns available based on a 40 hour week, working 5 days per week between Monday and Sunday.

If you are interested, please apply in writing with your CV to jobvacancies@mandmdirect.com.


Warehouse Operative

The Role:

We are looking to fill various full time, permanent vacancies within our Goods In, Goods Out and Returns departments based at our warehouse in Moreton-on-Lugg, Herefordshire.

Successful applicants will need to be enthusiastic team players who are reliable individuals with excellent attention to detail and the desire to develop new skills to help support their team.

What’s in it for you...

  • Bonus scheme and pension
  • A great Company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

Your day-to-day duties and responsibilities will include:

Main duties within the Goods In team are:

  • Receiving deliveries into the warehouse.
  • Counting and checking stock against delivery notes.
  • Palletising stock and transferring to bulk storage using pump trucks.

Main duties within the Goods Out team are:

  • Picking customer orders ensuring correct size and brand of stock item.
  • Loading products on to conveyor system ready for shipment.
  • Problem solving by correcting orders and re-ordering stock.

Main duties within the Returns team are:

  • Opening and checking returned parcels.
  • Processing returned stock.
  • Refunding or replacing items.

About You:

Interested? To be considered you will need:

  • The ability to demonstrate a high level of accuracy.
  • Excellent attention to detail.
  • The ability to work under pressure and to targets.
  • Good communication skills both written and verbal.

Hours of work:

We have both 6am - 2pm and 2pm - 10pm shift rota patterns available based on a 37.5 hour week, working 5 days per week between Monday and Sunday.

If you are interested, please apply in writing with your CV to jobvacancies@mandmdirect.com.

Stylist

The Role:

We’re looking for someone to work within our Creative team to assist in providing content imaging via briefs to assist in the creation of stories for our social media platforms.

What’s In It for you…

  • Competitive salary, Company bonus scheme and pension
  • A great Company culture
  • Your Birthday off
  • Flexi-time
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Assisting with content and images for our social media platforms
  • Keeping up to date with the latest seasonal trends
  • Assisting with on set styling, and prepping of outfits, ensuring all products reflect the MandM Direct Customer appeal
  • Learning onset standards and styling techniques (to include still life, on model and mannequin basics)
  • Developing an eye for visual composition and proportion
  • Working efficiently within the studio team ensuring effective communication
  • Providing administrative support to the Studio Manager to sure smooth operation within the photography studios
  • Booking models and organising photo shoots in the absence of the Studio Manager
  • Maintaining an organised, ordered photo studio.

About You:

Interested? To be considered you will need to be:

  • Proactive and ability to show initiative
  • Excellent work ethic
  • Strong organisational and communication skills with exceptional attention to detail.
  • Good time management with the ability to achieve daily and weekly deadlines
  • Strong commercial awareness and knowledge of the retail and/or e-Comm industry
  • Passionate and enthusiastic for the brand and product.

Desirable Skills:

  • Previous experience within a photo studio environment
  • Previous photography experience

Hours of work:

9.00am - 5.00pm, Monday - Friday.

To apply for the above position, please send your CV and full covering letter to jobvacancies@mandmdirect.com.

Data Analyst

The Role:

We are looking for someone to join our fast paced data team. A truly collaborative individual, the successful candidate will be working with the Data Analytics team to drive customer and business insight using cutting edge analytics.

What’s In It for you…

  • Competitive salary, Company bonus scheme and pension
  • A great Company culture
  • Your Birthday off
  • Flexi-time
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Maintaining a suite of business reports using Excel, Google Analytics, SQL and Looker (spanning financial, web analytics, customer and product KPIs)
  • Performing ad-hoc project analysis and decision support across a wide variety of business projects spanning Marketing, IT, Operations and Finance
  • Maintaining and optimising the structure of stored data to enable timely, accurate and automated business reporting
  • Being an expert on our data – continually searching for valuable insights within the information that we store and pass these findings on to key stake holders
  • Promoting the use of data across the organisation, helping make smarter, data-driven decisions
  • Working alongside other members of the Data Analytics team sharing and adopting ideas and best practice
  • Proactively and continuously improving processes, systems and documentation.

About you:

Interested? To be considered you will need to demonstrate:

  • A forward thinker with a passion for data, you will love turning large, transactional datasets into meaningful commercial insights to solve pressing business challenges
  • Robust analytical skills – able to spot trends and explain findings to a non-analytical audience
  • An understanding of online retailing and the key KPIs that an online business needs to measure
  • Intermediate Excel skills (lookups, pivots)
  • A naturally inquisitive, self-starter with an eye for detail
  • Excellent written and verbal communication skills including presentation skills
  • Excellent organisational, problem-solving, project management and communication skills
  • The ability to work to deadlines and be flexible to deal with changing business demands
  • Experience with Google Analytics, SQL and/or data stored in databases would be advantageous.

Hours of Work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com.

Contact Centre Manager

The Company:

We have been in business for over 30 years and are one of the largest pure-play apparel and footwear retailers in the UK, with over 2 million customers shopping with us every year and over 104 million website visits a year. We currently have dedicated local market websites in the UK, Ireland, Germany, France, the Netherlands, Denmark and Poland; in addition, we dispatch to a further 20+ countries worldwide.

The Role:

Reporting to the Operations Director the role is responsible for the overall management of the Contact Centre. The main responsibilities will include, setting the direction and targets for the contact centre in line with the strategic objectives of the business, the day to day management of the department, identifying the right technologies to support the department objectives, aligning ways of working with customer needs and business goals and managing the development and performance of the team in line with department goals.

What’s In It For You?

  • Competitive salary, Company bonus scheme and pension
  • A great Company culture
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

Your day-to-day duties and responsibilities will include:

  • Directly managing a team of Contact Centre Duty Managers as well as ensuring the smooth day to day running of our customer service team
  • Building strong relationships and working collaboratively with key stakeholders to manage Contact Centre performance in the short & long term
  • Constantly seeking opportunities to drive performance within the wider operation
  • Representing the Contact Centre in meetings with other teams across the business
  • Coaching and motivating your team to provide a first-class service to our customers, striving to provide first time resolution of queries at all times
  • Taking ownership for team performance and driving through actions in order to maintain, streamline, and improve service
  • Managing customer enquiry levels and ensuring service levels and turnaround times are achieved
  • Identifying training and skill needs through a variety of coaching methods
  • Monitoring performance of teams and ensure all employees have active and relevant appraisals.

About You:
Interested? To be considered you will need to have:

  • Experience as a Contact Centre/Customer Service Manager in a customer focussed environment
  • Thorough knowledge and understanding of contact centre technology, processes and operations
  • A good understanding of consumer rights act, legal processes, product sales environment both UK and International
  • Experience of team leadership
  • Significant experience of coaching and developing contact centre teams
  • Good analytical skills with ability to carry out data manipulation and analysis techniques
  • Strong communication, presentation and influencing skills
  • Good logic and thinking capabilities with the ability to deliver independent judgement
  • Excellent communication skills, able to engage and present to stakeholders, influencing all levels & functions, internally & externally.

Hours of work:

This is a permanent position; working Monday to Friday, 9am – 5pm. You will be required to remain flexible with working hours to meet business needs and at times work within the departments 7 day shift rota patterns.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com

Distribution Centre Manager

The Company:

We have been in business for over 30 years and are one of the largest pure-play apparel and footwear retailers in the UK, with over 2 million customers shopping with us every year and over 104 million website visits a year. We currently have dedicated local market websites in the UK, Ireland, Germany, France, the Netherlands, Denmark and Poland; in addition, we dispatch to a further 20+ countries worldwide.

The Role:

Working over a 7 day operation we are looking for a Distribution Centre Manager who will be responsible for managing all DC & Logistics activity, including the receiving, warehousing and delivery of MandM Direct product in line with business targets and objectives.

What’s In It For You?

  • Competitive salary, Company bonus scheme and pension
  • A great Company culture
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

Your day-to-day duties and responsibilities will include:

  • Being accountable for the leadership and management of the Distribution Centre on a day-to-day basis
  • Maintaining focus on all warehouse KPI’s and employee engagement
  • Understanding underlying reasons for trends (positive and negative) with the ability to flex the operation accordingly to meet the targets
  • Proactively manage the output of the DC and other improvement initiatives to deliver proposed improvements and associated savings in efficiency and cost
  • Identifying and delivering cost saving opportunities
  • Compiling, tracking and reviewing KPI suite for the Distribution & Logistics function and, where necessary, identify trends and take swift corrective action
  • Managing peak planning and execution
  • Driving the operations strategic and tactical continuous improvement plans with full budgetary responsibility for all aspects of the Distribution Centre
  • Resource planning across the Distribution Centre.

About You:
Interested? To be considered you will need to have:

  • Strong management experience in a large fast-paced distribution centre, e-Commerce distribution experience is essential
  • A proven track record of engaging and motivating teams in a warehouse environment
  • To be self-motivated, independent and target driven
  • Strong Commercial acumen
  • The ability to liaise from shop-floor to Board level
  • Extensive knowledge of Warehouse Management Systems and automation
  • The ability to align and engage the team to achieve the Company’s vision, strategy and goals.

Hours of work:

This is a permanent position; working Monday to Friday, 9am – 5pm. You will be required to remain flexible with working hours to meet business needs and at times work within the departments 7 day shift rota patterns.

If you are interested, please apply in writing with your CV and detailed covering letter to jobvacancies@mandmdirect.com


Forklift Truck Drivers

The Role:

Based at our warehouse in Moreton-on-Lugg, Herefordshire the successful candidate will join our Bulk Replenishment team on a full time, permanent basis and will receive the competitive rate of £20,826 per annum.

The ideal candidates should possess a good level of literacy and numeracy as well as excellent attention to detail and accuracy skills. You will be flexible in your approach and should be able to demonstrate your understanding of working safely having previously worked in a similar environment.

What's In It for you...

  • Bonus scheme and pension
  • A great Company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

Your day-to-day duties and responsibilities will include:

  • Driving counter balance and man-up forklift truck as and when required, working at an operational height of up to 10 metres.
  • Ensuring the proficient and safe use of the Forklift in lifting and moving products around the factory.
  • Loading and unloading goods of vehicles.
  • Responsibility for effectively stacking and storing products in the appropriate areas.
  • Adhering to all health and safety regulations and keeping all areas clear, clean and tidy.
  • Completing safety checks on Forklift Truck.
  • Working in the role of a Warehouse Operative when not on the Forklift Trucks.

Whilst previous experience in this area is an advantage, there is no requirement for you to hold a current forklift truck licence as we will provide you with full FLT training. Successful candidates will be required to pass this training as well as a medical as part of the probationary period.

About You:

Interested? To be considered you will need:

  • The ability to demonstrate a high level of accuracy.
  • To be physically fit as manual lifting is involved and a lot of labour intensive work.
  • Excellent attention to detail.
  • To be punctual and reliable.
  • The ability to work under pressure and to targets.
  • Good communication skills both written and verbal.

Hours of work:

We have both 6am - 2pm and 2pm - 10pm shift rota patterns available based on a 37.5 hour week, working 5 days per week between Monday and Sunday.

If you are interested, please apply in writing with your CV to jobvacancies@mandmdirect.com.


Shunter Driver

The Role:

Based at our warehouse in Moreton-on-Lugg, Herefordshire the successful candidate will join our Bulk Replenishment team on a full time, permanent basis and will receive the competitive rate of £20,826 per annum.

In the role of Shunter Driver, you will be required to move merchandise between our various warehouses on site at Moreton Business Park driving a 7.5 tonne lorry and offloading using our Counterbalance Forklift Trucks.

What's In It for you...

  • Bonus scheme and pension
  • A great Company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

Your day-to-day duties and responsibilities will include:

  • Use of the LGV, light vans, Fork Lift Trucks and pedestrian operated electric stacker.
  • Loading and unloading of the vehicle.
  • Basic banksman duties as required.
  • Adhering to all health and safety regulations and keeping all areas clear, clean and tidy.
  • Completing safety checks on LGV, light vans and Counter Balance Trucks.

You will ideally have previous experience of operating in a driving role and hold a clean category C1 licence (or higher), CPC qualification and will require a Digi Tacho card. You will be required to pass a medical assessment. Training and certificate will be given to the successful candidate as part of the probationary period.

About You:

Interested? To be considered you will need:

  • The ability to demonstrate a high level of accuracy.
  • To be physically fit as manual lifting is involved and a lot of labour intensive work.
  • Excellent attention to detail.
  • To be punctual and reliable.
  • The ability to work under pressure and to targets.
  • Good communication skills both written and verbal.

Hours of work:

6am - 2pm rota pattern based on a 37.5 hour week, working 5 days per week between Monday and Sunday.

If you are interested, please apply in writing with your CV to jobvacancies@mandmdirect.com.


Logistics Team Leaders

The Role:

MandM Direct are currently recruiting for a number of full-time, permanent early and late shift Team Leaders to join us at our Moreton-on-Lugg site in Herefordshire.

We're looking for new Team Leaders to join our growing Goods In, Goods Out and Bulk Replenishment teams to successfully lead, manage, motivate and develop their own team of Warehouse Operatives to ensure that they deliver against operational targets on a daily basis.

This is an ideal opportunity for someone interested in developing their career within logistics with a Company who take pride in training and developing our own staff.

What’s in it for you...

  • Bonus scheme and pension
  • A great Company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

What a typical day may look like:

  • Ensuring that all operations targets and deadlines are met or exceeded.
  • Assisting the Supervisor in controlling levels of planned and unplanned absence including participation in return to work meetings.
  • Participating as an active member of the shift team, and to offer suggestions for solving problems, improving efficiency, quality and team working.
  • Ensuring your team fully comply with company Health & Safety policies to ensure we operate in a safe environment.
  • Maintaining positive attitudes and an engaging environment for all team members.
  • Role modelling the standards required to perform warehouse activities correctly.
  • Assisting the Supervisor in co-ordinating any issues within the warehouse.
  • Ensuring the proper and timely completion of all warehouse activities to strict deadlines and quality standards.
  • Monitoring of department KPI results and providing feedback to staff.
  • Start of shift communication briefings, organising daily tasks and targets for the team.

About You:

To be considered you will need -

  • Enthusiasm and with a "can do" attitude with good interpersonal skills.
  • Knowledge and operation of Warehouse Management Systems.
  • The ability to efficiently lead and motivate a small team of colleagues.
  • To be able to demonstrate a high level of attention to detail.
  • To be a team player who is capable of working on their own initiative.
  • Flexibility within the role to be able to learn to supervise in a variety of areas within the warehouse.
  • To be proactive with an eye for problem solving and continuous improvement.
  • To be able to work to tight deadlines.
  • The ability to demonstrate the drive and desire to progress.
  • Exceptional personnel management and communication skills.
  • Knowledge and experience of health and safety controls.
  • Excellent PC skills, particularly Microsoft Office.

Hours of work:

We have both 5.30am - 2pm and 1.45pm - 10.15pm shift rota patterns available based on a 40 hour week, working 5 days per week between Monday and Sunday.

If you are interested, please apply in writing with your CV to jobvacancies@mandmdirect.com.


Warehouse Operative

The Role:

We are looking to fill various full time, permanent vacancies within our Goods In, Goods Out and Returns departments based at our warehouse in Moreton-on-Lugg, Herefordshire.

Successful applicants will need to be enthusiastic team players who are reliable individuals with excellent attention to detail and the desire to develop new skills to help support their team.

What’s in it for you...

  • Bonus scheme and pension
  • A great Company culture
  • Your birthday off
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more...

Your day-to-day duties and responsibilities will include:

Main duties within the Goods In team are:

  • Receiving deliveries into the warehouse.
  • Counting and checking stock against delivery notes.
  • Palletising stock and transferring to bulk storage using pump trucks.

Main duties within the Goods Out team are:

  • Picking customer orders ensuring correct size and brand of stock item.
  • Loading products on to conveyor system ready for shipment.
  • Problem solving by correcting orders and re-ordering stock.

Main duties within the Returns team are:

  • Opening and checking returned parcels.
  • Processing returned stock.
  • Refunding or replacing items.

About You:

Interested? To be considered you will need:

  • The ability to demonstrate a high level of accuracy.
  • Excellent attention to detail.
  • The ability to work under pressure and to targets.
  • Good communication skills both written and verbal.

Hours of work:

We have both 6am - 2pm and 2pm - 10pm shift rota patterns available based on a 37.5 hour week, working 5 days per week between Monday and Sunday.

If you are interested, please apply in writing with your CV to jobvacancies@mandmdirect.com.

Stylist

The Role:

We’re looking for someone to work within our Creative team to assist in providing content imaging via briefs to assist in the creation of stories for our social media platforms.

What’s In It for you…

  • Competitive salary, Company bonus scheme and pension
  • A great Company culture
  • Your Birthday off
  • Flexi-time
  • Subsidised canteen
  • Generous staff discount
  • Healthcare cash plan
  • And tons more…

If you’re looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

  • Assisting with content and images for our social media platforms
  • Keeping up to date with the latest seasonal trends
  • Assisting with on set styling, and prepping of outfits, ensuring all products reflect the MandM Direct Customer appeal
  • Learning onset standards and styling techniques (to include still life, on model and mannequin basics)
  • Developing an eye for visual composition and proportion
  • Working efficiently within the studio team ensuring effective communication
  • Providing administrative support to the Studio Manager to sure smooth operation within the photography studios
  • Booking models and organising photo shoots in the absence of the Studio Manager
  • Maintaining an organised, ordered photo studio.

About You:

Interested? To be considered you will need to be:

  • Proactive and ability to show initiative
  • Excellent work ethic
  • Strong organisational and communication skills with exceptional attention to detail.
  • Good time management with the ability to achieve daily and weekly deadlines
  • Strong commercial awareness and knowledge of the retail and/or e-Comm industry
  • Passionate and enthusiastic for the brand and product.

Desirable Skills:

  • Previous experience within a photo studio environment
  • Previous photography experience

Hours of work:

9.00am - 5.00pm, Monday - Friday.

To apply for the above position, please send your CV and full covering letter to jobvacancies@mandmdirect.com.