Terms and Conditions

  • Unlimited Delivery is only available to UK mainland customers of MandM Direct.
  • Next day delivery is only available to mainland UK addresses in selected areas and is subject to our normal delivery terms.
  • Nominated email and billing address must be used on all purchases.
  • All returns must be made using a Hermes pre-paid label which can be purchased in checkout when ordering your items. The returns service is only available on mainland UK in selected areas (please visit www.hermesparcelreturn.co.uk/find-a-parcel-shop.html to check your area).
  • The Hermes Parcel Returns service can be used for parcels weighing up to 15kgs and includes online tracking and up to £50 insurance. If the value of your items exceeds £50 we advise purchasing additional returns labels.
  • Unlimited Delivery is only available to personal shoppers and will be cancelled if MandM Direct deems abuse of service has taken place or the service is being used for non personal purchases.
  • MandM Direct may terminate your Unlimited Delivery membership at our discretion without notice.
  • We will not be held responsible for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
  • If your email, billing address or postcode change, please email customerservices@mandmdirect.com otherwise Unlimited Delivery will not be applied to your order.
  • You have the right to cancel at any time, but you will only receive a refund if you haven’t used the service. To cancel, please email customerservices@mandmdirect.com. If you cancel the service you will not be able to re-join the service within 12 months or receive a free or discounted membership.
  • MandM Direct reserve the right to amend the Terms and Conditions at any time.