MandM VIP Premier - Free Delivery & Returns

Terms and Conditions for existing MandM Premier Members

  • MandM Premier is only available to UK mainland customers of MandM Direct.
  • Next day delivery is only available to mainland UK addresses in selected areas and is subject to our normal delivery terms.
  • Nominated email and billing address must be used on all purchases.
  • All returns must be made using the Hermes pre-paid label enclosed with your order. The returns service is only available on mainland UK in selected areas (please visit www.hermesparcelreturn.co.uk/find-a-parcel-shop.html to check your area).
  • The Hermes Parcel Returns service can be used for parcels weighing up to 15kgs and includes online tracking and up to £50 insurance. If the value of your items exceeds £50 we advise purchasing additional returns labels.
  • MandM Premier is only available to personal shoppers and will be cancelled if MandM Direct deems abuse of service has taken place or the service is being used for non personal purchases.
  • MandM Direct may terminate your MandM Premier membership at our discretion without notice.
  • We will not be held responsible for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
  • If your email, billing address or postcode change, please email customerservices@mandmdirect.com otherwise your MandM Premier will not be applied to your order.
  • You have the right to cancel at any time, but you will only receive a refund if you haven’t used the service. To cancel, please email customerservices@mandmdirect.com. If you cancel the service you won’t be able to re-join MandM Premier as we no longer offer this delivery service. Otherwise, we now offer Unlimited Delivery, which includes unlimited next day delivery for 1 year at just £9.99.
  • MandM Direct reserve the right to amend the Terms and Conditions at any time.