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MandM Premier
MandM Premier

MandM Premier

Join today and you'll benefit from express delivery and free returns on every order you place. On top of that you'll get new brand notifications and new product alerts.

Frequently asked questions

Simply select MandM Premier when selecting your delivery at checkout and pay for your items. It will activate for you straight away and your order will be delivered for free.

With every order you'll get a prepaid Hermes returns label. Simply follow the instructions below.

  • Complete the returns slip included with your order and place in your parcel.
  • Peel off the Hermes label at the bottom of your advice note and securely attach it to your parcel.
  • Take your parcel to your nearest Hermes Parcel Returns store, they will scan the label and give you a receipt with your unique tracking reference number. Please keep this safe for proof of return.

Hermes Parcel Returns is available at thousands of local stores open early until late, 7 days a week. You can find your nearest store by visiting Hermes Parcel Returns. The Hermes service can be used for parcels up to 15kg and includes online tracking and insurance up to £50. Sorry, this label can’t be used at the Post Office.

Yes. Your billing and email address must remain the same, but you can choose any mainland UK address for delivery.

If your email, billing address or postcode change, please let us know, otherwise the service will not be applied to your order.

You can cancel at any time but you'll only receive a refund if you haven't used the service. Simply email us at premier@mandmdirect.com For full terms and conditions click here.