How to cancel your order

You can cancel the contract for your order within 14 working days starting from the day after you receive your order.

If you wish to exercise your right to cancel after your order has already been dispatched, we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 14 working days after the day on which you receive your order. Please contact us either by email or sending a letter to:

Contact Centre Supervisors
MandMDirect Ltd.
Clinton Road

Make sure you quote your order number in all such correspondence.

If the order has been dispatched to you prior to cancellation, you have a legal obligation to keep the products in your possession and to take reasonable care of these products while they are in your possession.

As a consumer, you always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by the above returns policy. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Instructions on how to return your order can be found in our returns procedure. You will need to pay the cost of returning your order. If we do not receive the cancelled order back, we will arrange to have the items collected at your cost.