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How can we help?

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General Information

Why can't I sign into my MandM Account?

Shopping with us whilst being signed in is a much better experience. If you receive a message saying your email/password isn't recognised then are a few things you can try;

  • Make sure you are entering the correct email address and password that you registered your account with.
  • If you can't remember the above details, try re-setting your password by clicking on the 'forgotten password' link on the sign in page. Enter your email address and we'll send you an email with a link to follow where you can create a new password.

If you're having trouble with resetting your password and still can't sign in, contact our Customer Services Team who'll be happy to help.

How do I reset my password?

If you've forgotten your password then getting back into your account is simple.

  • Firstly go to the Sign In page and click the 'Forgotten your password' link. (We'll send you an email to reset your password).
  • Secondly go to the email we've sent and click on the 'reset your password' link.
  • Lastly fill out your details and click 'Reset Password'.

You'll receive another email confirming that your password has been reset. Try to remember this one!

I've moved house, how can I change my details?

It's easy, simply log into your My Account and select the relevant tab that you wish to update. You'll then be able to change any of your personal details listed.

If you haven't set up an account yet then scroll up to the top of the page and select the My Account icon (next to the basket), you can then follow the instructions from there.

Where can I see my previous orders?

Go to My Account and sign in.

You'll find all your order history under the 'My Orders' tab. This will also include any previous returns.

I have items in my basket, but can't proceed to the checkout. What should I do?

Our policy is to provide a safe and secure shopping experience for our customers; therefore we have advanced firewalls in place to ensure the checkout is as secure as possible.

Regrettably, if there are a lot of background processes working on your browser, the system may not allow you to go through the checkout, or the webpage may not load correctly.

In the unlikely event that this happens to you, try clearing your browser history, ensuring that all cache and cookies are cleared. Once cleared you should be able to carry on with your order without further delay.

Why can't I add an item to my basket, or why has an item disappeared from my basket?

We update the website regularly and this includes updates of stock availability. In some instances, you may find an item shows the size you wish to order but you're unable to add it to your basket, or, it may disappear from your basket after adding.

If you encounter this problem, please refresh the page. It may be that the item/size selected has sold out.

If you continue to have this problem, please contact our Customer Service Team who will be happy to help.

My order status says my order is on hold. What does this mean?

Don't worry; go to your emails and you'll have an email from us requesting confirmation of details. Remember to check your spam folder if you can't find it!

The reason for this is that the card issuer has flagged some of the details that have been provided when purchasing. Once you've responded to the email and confirmed, everything will be checked again and as soon as these details have been accepted your order will be processed.

How can I delete my saved card details?

When placing your next order, go to the payment screen in the checkout. When paying for your new items you'll be prompted to use your saved details, at this stage you'll see an X, select this to remove the saved card details.

Once this is clear you'll then be able to add new information, you can also save these details for quicker and easier payment next time too!

How do I receive email updates?

If you have an account with us and want to receive our latest news and offers, then sign in into My Account and select the 'Contact Preferences' tab.

If you haven't set up an account yet then scroll up to the top of the page and select the My Account icon (next to the basket), you can then follow the instructions from there.

Do you still do the catalogue?

Unfortunately, we no longer produce the MandM Direct catalogue.

However you can stay up to date with our latest news and offers via email, you can do this by creating an account. Just scroll up to the top of the page and select the My Account icon and follow the instructions.

Or alternatively, enter your email here:

Still unsure and want to get in touch?

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