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MandM Direct FAQ's

Welcome to the MandM Direct FAQ Page with information on delivery options, how to return an item and much more.
If you can’t find the answer you’re looking for contact us today, we’re happy to help!

Premier Membership is an exclusive membership that entitles you to Express Delivery (where available) and Hermes returns on every order placed for a year. No matter how much or little you’re spending. The Premier Membership can be purchased for just £19.99 for a full year. To join this service simply select the Premier Membership at the checkout and you’ll receive all the perks straight away! Your membership will be attached to your billing and email address. You’ll need to ensure that the same billing and email address are used for every order to make sure you receive your membership perks. More information is available here.

Our policy is to ensure a safe and secure shopping experience for our customers; therefore we have advanced firewalls in place to ensure the checkout is as secure as possible. Regrettably, if there are a lot of background processes working on your browser, the system may not allow you to go through the checkout, or the webpage may not look correct. Try clearing your browser history, ensuring that all cache and cookies are cleared. This option is usually located within the tools section on your browser. Once cleared you should be able to carry on with your order without further delay.

We update the website regularly and this includes updates of stock availability. In some instances, you may find an item shows the size you wish to order but you’re unable to add it to your basket, or, it may disappear from your basket after adding. If you encounter this problem, please refresh the page. It may be that the item/size selected has become unavailable.

All of our products are subject to price changes. If the product is in a promotion you’ll need to make sure you pay and complete your order before the promotion ends. If you order isn’t complete before the promotion ends, the price will revert to the original price.

Unfortunately, we can’t provide any more information than that shown under the product detail where we provide a detailed description of all items we sell. If you’re querying what specific features an item has, such as a detachable hood and this information isn’t provided, it’s likely it’s not a feature of the product. All items we sell have limited stock. Therefore, once it’s gone it’s gone. If the size required is not listed on the drop down menu, then this is unavailable to purchase.

Visit our International page to see if we deliver to you. You’ll then be able to order in your local currency. We also offer an alternative delivery address within the same country.