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MandM Direct FAQs

Welcome to the MandM Direct frequently asked questions section. If you can’t find the answer you’re looking for contact us now, we’re happy to help!

Premier Membership is an exclusive membership that entitles you to unlimited Express Delivery (where available) and free Hermes returns on every order placed for an entire year. No matter how much or little you’re spending. The Premier Membership can be purchased for just £19.99 for a full twelve months. You can use it as much or as little as you like. To join this service simply select the Premier Membership delivery option at checkout and you’ll receive all the perks straight away! Your membership will be attached to your billing and email address. You’ll need to ensure that the same billing and email address are used for every order to make sure you receive your membership benefits.

Our policy is to provide a safe and secure shopping experience for our customers; therefore we have advanced firewalls in place to ensure the checkout is as secure as possible. Regrettably, if there are a lot of background processes working on your browser, the system may not allow you to go through the checkout, or the webpage may not load correctly. In the unlikely event that this happens to you, try clearing your browser history, ensuring that all cache and cookies are cleared. This option is usually located within the tools section on your browser. Once cleared you should be able to carry on with your order without further delay.

We update the website regularly and this includes updates of stock availability. In some instances, you may find an item shows the size you wish to order but you’re unable to add it to your basket, or, it may disappear from your basket after adding.If you encounter this problem, please refresh the page. It may be that the item/size selected has become unavailable.

As with any online retailer, all of our products are subject to price changes. If you see a product on the MandM Direct website that you love at a price you like, get it while you can!

Unfortunately, we can’t provide any more information than what is already listed under the description tab for each product page. If you’re querying what specific features an item has, such as a detachable hood and this information isn’t provided, it’s likely it’s not a feature of the product. All items we sell have limited stock. Therefore, once it’s gone, it’s gone. If the size required is not listed on the drop down menu, it has likely already sold out and is unavailable to buy.

Visit our International page to see if we deliver to you. You’ll then be able to order in your local currency. We also offer an alternative delivery address within the same country.

Everything on the MandM Direct website is authentic and obtained direct from your favourite brands. We would never sell an item of clothing that was from an unofficial source. Take a look at our reviews and you’ll find thousands of happy customers that will confirm this.

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