We notice you are using an old internet browser. Our website is optimised for more up to date browsers. Updating your browser will  greatly improve your shopping experience!

0

Total £ 0.00
Saving £ 0.00

Close Basket

Back

MandM Direct FAQs

Welcome to the MandM Direct frequently asked questions section. If you can’t find the answer you’re looking for contact us now, we’re happy to help!

Try re-setting your password by clicking or tapping on the forgotten password link when you try and sign. If you still can’t get in, just contact our Customer Services team who’ll be happy to help.

When placing your next order, go to the payment screen of the checkout. You’ll then be prompted to use stored details, at this stage you’ll see an “X”, select this to remove the details.

You can then add new details, you’ll be asked if you’d like to save these details once they’ve been entered.

Under your My Account section you’ll find your order history under My Orders. This will include any returns that you have made previously.

Don’t worry; you’ll have an email from us requesting confirmation of details. If you can’t find it check your spam folder. This is asked for when the card issuer has a query with any of the details you’ve provided during the checkout process. Once these have been confirmed they’ll be checked and once accepted your order will then be processed. If you have any further questions or need assistance on a held order simply contact our Customer Services team who will be happy to help you quickly.

It’s easy, simply log into your My Account and select the relevant tab that you wish to update. You’ll then be able to change any of your personal details listed. If you haven’t set up an account previously, please contact our Customer Services team who will be happy to help you.

Here you can sign up for email newsletters and receive the latest and exclusive offers.

From the login page, follow the 'forgotten your password' link and select a new password. You’ll receive an email confirmation that your password has been reset.

You can sign up to emails by creating an account. Once you create an account you can manage your contact preferences and unsubscribe here.