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MandM Direct FAQ's

Welcome to the MandM Direct FAQ Page with information on delivery options, how to return an item and much more.
If you can’t find the answer you’re looking for contact us today, we’re happy to help!

Try re-setting your password by selecting the forgotten password link. If you still can’t get in please contact our Customer Services Team who’ll be happy to help. You can find our contact details here.

When placing your next order, go to the payment screen of the checkout. You’ll then be prompted to use stored details, at this stage you’ll see an “X”, select this to remove the details. You can then add new details, you’ll be asked if you’d like to save these details once they’ve been entered.

In your My Account there’s an Order History tab where you can see all your orders, including any returns that have been made.

You will have an email from us requesting confirmation of details. This is asked for when the card issuer has a query with any of the details you have provided during the checkout process. Once these have been confirmed they’ll be checked, and once accepted your order will be processed. Please contact our Customer Services Team who will be happy to help you.

Log into your My Account and select the My Details tab. You’ll then be able to change any of the personal details listed. If you don’t have a My Account, please contact our Customer Services Team who will be happy to help you.

Click here to sign up to our emails and to receive the latest offers.

From the login page, follow the 'forgotten your password' link and select a new password. You will receive an email confirmation that your password has been reset.

You can sign up to our emails by clicking here. Also by providing us with your email address at checkout, you will then automatically subscribe to our emails. You can unsubscribe from receiving our emails at any time either by following the unsub link at the bottom of the email.