Returns Information

How long do I have to return an item?

We have a 28 day 'No Quibble' returns policy.

What if the item doesn't fit?

Just return it to us and we will exchange it for a different size (we will even pay the postage back out to you). We know that you will need to try the item on but please be careful not to leave any marks (e.g. make-up, deodorant) as we may not be able to accept it back if we believe it has been worn.

What if the item is faulty?

Any faulty item should be returned to us, we will happily send you a replacement and cover the cost of any returns postage.

How do I return an item?

Simply complete your returns slip, attach the returns label to your packaging, drop your parcel off at your nearest Collect+ store and then sit back and wait for your refund/exchange.

The simplest and most convenient way is to use a pre-paid Collect+ returns label for just £1.49.    

I’ve lost my returns slip

Don’t worry – just pop a note in with your returns confirming your full name and address and let us know if you want a refund or exchange.

I didn’t buy a pre-paid label

Don’t worry, you can still take advantage of this service by going to www.collectplus.co.uk/MandM and purchasing a label for £3.99.

I haven’t got a Collect+ store nearby

You can still use the Post Office to return items to us, but remember the Collect+ label will not be accepted here so please check before you buy.

Take your parcel to the Post Office and request the standard parcel delivery service (remember to take out additional insurance if the contents of your items exceed £46).

How long will it take for my refund / exchange?

We process all returns within 24 hours of receipt, but please bear in mind that it can take up to 7 working days for it to get to us. You should then allow an additional 7 working days for your refund / exchange – we will contact you to let you know we have processed your return request.

Why don’t you have a free returns service?

We try to keep our prices as low as possible for you, so if we were to introduce a free returns service this would mean we would have to increase our prices – that’s why we have introduced the pre-paid returns label.

Even better our Premier Membership includes a free returns label on every order.    

Are there any items I can’t return?

For hygiene reasons we can’t accept the following items back for refund/exchange:

• Underwear
• Men’s and boys swimwear
• Pierced earrings
• Toiletries & Fragrances ( if the protective wrapper has been removed)
• Women’s and girls swimwear ( if the protective sticker has been removed)

What happens if my returns go missing?

It is very unlikely, but please keep your receipt as proof that you returned your items to us. As we cannot be held responsible for any items that go missing you will need your receipt to be able to claim for your missing parcel.

What is the Returns Address?

MandMDirect
Returns Department
PO Box 6
Leominster
Herefordshire
HR6 0YH

I haven’t been refunded enough?

Was the item a “multi-buy” purchase or part of a promotion? If so you will only be refunded the proportionate value - see the example below:

'2 for £10 offer' Example

Saving:
	Item 1 normal price = £5.99
	Item 2 normal price = £7.99
	Normal total item price: £13.98 (ex. del)
	You pay £10 in our '2 for £10' offer (ex. del)
	Saving of £3.98

If you need to return either or both items:
Item 1 will be refunded at £4.28
Item 2 will be refunded at £5.72
Total maximum refund = £10