We aim to process returns in 7 days, but please allow up to 14 days for exchange/refund.
If you are unhappy with your purchase for any reason, return it to us (unworn) within 28 days and we’ll give you a full refund or exchange. Please note underwear, mens and boys swimwear and pierced earrings are non-returnable. Womens and girls swimwear must have the protective sticker intact. MandMDirect.com does not offer a free returns service.
Please complete the returns slip on your delivery note clearly stating which item you are returning and the action you would like us to take. If you request a refund then the amount paid will go back onto your original payment card. If you request an exchange please indicate which size you require or alternatively, if you are choosing a different item, please advise the product code and size required. Please note if the exchange item is cheaper in price then we will automatically refund the difference, however if the item is more expensive then we will contact you for payment authorisation. We do not charge postage for any exchange items being sent out to you.
If you have mislaid your delivery note simply enclose a covering letter with your name and full address together with your requirements.
MandMDirect.com does not have a free collection service for returns; therefore please use the following methods of return.
Collect+
You can now use Collect+ to return parcels to MandM for only £3.99!
Collect+ is a convenient new way to return parcels via neighbourhood stores. There are over 3500 Collect+ stores and most are open from early in the morning until late, 7 days a week. Collect+ is backed by PayPoint, the UK’s largest payment network, and Home Delivery Network, who deliver over 300,000 parcels every day.
Simply visit www.collectplus.co.uk/mandm to find your local Collect+ store and book your returns label, then print and attach it and drop off your parcel in-store.
Please note, you must purchase a returns label before taking your parcel into a Collect+ store. Collect+ will not accept responsibility for parcels handed into a store without an MandMDirect.com returns label.
This service can be used for parcels weighing up to 10kgs and includes online tracking and up to £100 insurance.
The Returns address is:
MandMDirect.com
Returns Department
PO Box 6
Leominster
Herefordshire
HR6 0YH
Royal Mail
Take your parcel to the post office and request the local courier service, ensuring you opt for the extra compensation if the contents of your parcel exceed the value of £36 – this will ensure you are adequately covered in the unlikely event of your parcel going missing in transit. We will happily refund the cost of your postage if the item you are returning is faulty or was incorrectly sent. MandMDirect.com cannot be held responsible for any returns parcel lost in the post, therefore please keep your receipt as proof of postage.
The Returns address is:
MandMDirect.com
Returns Department
PO Box 6
Leominster
Herefordshire
HR6 0YH