Delivery & Postage
Delivery is normally within 3-5 working days after placing your order, UK mainland only.
Please note Bank Holidays are not working days so please allow for this before contacting us.
If you do not live within the UK mainland please allow up to 7 working days for delivery. If you are a BFPO customer, we will deliver your parcel to British Forces Post Office within 3-5 working days, please then allow up to 20 days for your order to reach your base.
You may be required to sign for your parcel when it is delivered. If you are not at home when the parcel arrives, a card will be left for you to arrange an alternative delivery date with the courier.
If for any reason you have a query regarding the delivery of your order, please email our customer services helpline on customerservices@mandmdirect.com or call 0871 200 5000.
Please remember to include your Order Number (if known), your full name and postcode
when corresponding by email.
Postage Costs
Standard Delivery
UK and BFPO £3.99 - Free Delivery on orders over £100
Channel Islands £5.99
Express Delivery
Express Delivery (UK Mainland Only) £6.99
Orders must be placed by Noon Monday to Thursday to be delivered the following day. Orders placed on a Thursday after Noon and Friday before Noon will be delivered on Monday. Orders placed on a Friday after Noon, Saturday or Sunday will be delivered on a Tuesday.
Delivery Restrictions
Express Delivery can only be selected for orders within Mainland UK. If Express Delivery can not be used in your area; delivery will default to the standard service.
Overseas Orders
We now deliver to Germany, The Netherlands, Belgium, Denmark, Luxembourg, Eire, France, Finland, Monaco and Sweden. To deliver to these countries, simply select the flag on the home page.
For any other country, we will not be able to process your order via our website but our Customer Services department will assist you over the telephone. Please call +44 (0)1568 61 95 21 - Calls will be charged at your international rate.
Your postage charge will cost you the same regardless of the number of items you order
BFPO's
For more information on BFPO deliveries, click here.
