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Why work at MandM Direct?

We’re passionate about what we do! From the email in your inbox to the package that lands on your doormat, we pride ourselves on creating excitement for everyone that shops with us. We’ve got an amazing following of loyal customers who’ve been discovering our secret for over 25 years.

Our success is down to our commitment to deliver the best possible customer journey. From seeking out the biggest brands at the lowest prices, clear communications in our emails and catalogues, fast and efficient delivery to their door and our award winning customer service – it’s an exciting business and one in which everybody plays an important part.

We have over 500 employees over our two sites situated in the beautiful county of Herefordshire, close to the Welsh border. Our Head Office is based in Leominster and our Distribution Centre in Moreton-on-Lugg.

Customer Data Insight Manager

An exciting opportunity has arisen for a Customer Data Insight Manager to join our Marketing team. Reporting to the Marketing Director, the primary focus of this role is to create and deliver customer insight that helps the Company make more informed decisions in the marketing, product and service functions. The successful candidate will be a data expert that can use modelling and reporting to create a real insight that drives actions.

Main duties will include:

  • The creation, development and execution of insight across all channels
  • To help shape marketing strategy by executing cutting edge qualitative and quantitative research techniques
  • The implementation of a quality decision making process for key business decisions
  • Measuring and reporting across the business of Customer Insight to help inform decision making in all areas
  • To oversee all insight activity to help inform decision making in Marketing, Customer and Product areas
  • Aligning the business to the benefits of using insight to make informed decisions
  • Keeping up to date with analysis techniques, marketing activity and testing including multi variate testing, personalisation, direct marketing, A/B testing and others
  • Managing, developing and coaching Insight Executives and other team members
  • Working closely with the Data Planning Manager to agree data production schedules, briefs and any data analysis support
  • The management of third party providers.

Skills and knowledge required:

  • Highly numerate with preferably a statistics or other numerate discipline graduate
  • Demonstrates experience in customer data analysis with a track record of identifying and delivering insights which provide data driven decision making with statistical and modelling techniques
  • Experience in working with ROI models, reporting and effectiveness case studies
  • Knowledge/understanding of Cubes, Data Mart, Star schema, MYSQL, database structures, data visualisation tools such as QlikView and Tableau, R, D3JS, Many Eyes
  • Excellent working knowledge of Microsoft Office software
  • A flexible approach to the work environment and an ability to manage running a number of projects at any given time – intellectually curious and adept at identifying new opportunities
  • Excellent people and interpersonal skills
  • Ability to build and maintain effective and productive business relationships at senior level
  • Proactive and self-starting, ability to persuade, convince, influence or impress others in relation to insight and market research methods
  • Excellent written and verbal communication
  • Ability to command respect from all stakeholders.

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


Content Executive

An exciting opportunity has arisen for a Content Executive to join our Marketing team. Reporting to the Content Manager, the primary focus of this role is to write, edit and quality check content for on and off site content, ensuring our tone of voice is maintained.

Main duties will include:

  • To deliver tone of voice for the brand and categories in a credible and consistent manner
  • Supporting the organic strategy of the business through directed content
  • Delivering content through CRM, social, product pages, brand pages and guides
  • Working with the Content Manager to manage and develop social media output
  • To research content to ensure we maintain relevancy
  • To Write, edit and quality check on and off site content
  • Co-ordinating with other departments with signing off website content
  • To audit, monitor and report regularly on existing content

Skills and knowledge required:

  • High level of attention to detail
  • Knowledge of Excel
  • Knowledge of sports and fashion brands and products
  • Excellent communication skills, both verbal and written
  • Proven experience in an online environment
  • Relevant web / Marketing / analytical based qualification

Location and hours:

This is a permanent position, working Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

There are currently no roles in Buying. Please click here to see all roles.

SQL DBA

We are looking to appoint an enthusiastic, results-driven individual for the role of SQL DBA. Reporting to the IT Operations Manager, you will be responsible for implementing and administering high availability database solutions, within an online retail business, as part of the Software Operations team.

Main duties will include:

  • Installation, configuration and upgrade of Microsoft SQL Server 2008 & 2012 software and related products
  • Implementing and administering high availability database solutions including Clustering, AlwaysOn, Replication, Mirroring & Log Shipping between SQL Server databases
  • Establishing and maintaining sound backup and recovery policies and procedures
  • To focus on Disaster Recovery and Business Continuity
  • Troubleshooting performance issues and fine-tuning queries and stored procedures
  • Completing application tuning and performance monitoring
  • The setup and maintenance of documentation and standards
  • Providing storage & capacity planning
  • Implementing and maintaining database security
  • Providing out of hours support for database maintenance activities.

Skills, knowledge and Experience required:

  • A proven track record, working as a SQL DBA, in a high pressure, business critical environment
  • Strong, demonstrable analytic and problem solving skills
  • Excellent communication skills
  • Strong planning and organisation skills
  • Committed to delivering quality solutions to the business
  • Flexible in approach
  • Robust and resilient – a completer / finisher with excellent attention to detail
  • Microsoft SQL Server 2005, 2008 & 2012
  • An in-depth knowledge of T-SQL
  • Administered reporting server using SQL Server Reporting Services (SSRS)
  • Administering and support SQL Server Analysis Server (SSAS)
  • Creation and Maintenance of SQL server Integration Services (SSIS) packages
  • SQL Server Clustering and AlwaysOn
  • MCSE Certification

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


Developer

We are looking to recruit a Developer to join our IT Development team. Reporting to the Head of Development, you will be responsible for the coding of the website ensuring a consistently high level of code quality. You will be involved with the technical design and will guide the development team in how the site works, looks and feels.

Main duties will include:

  • Ensuring that coding standards and principles are followed by performing peer reviews of the code and content changes
  • Improving the quality of the code by analyse of the structure ensuring we have 100% test coverage and no code hot spots
  • Ensuring the features developed are produced to the highest possible quality in the fastest possible time and no less, so that we are able to continue to do so in the future
  • Developing and improving the code base, either from scratch or by adapting existing code and graphics to meet business requirements
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Improving the website and identify any functional, technical or performance problems providing suggestions for improvements and coding them.

Skills and knowledge required:

  • Some experience working with .NET and C# and have experience with the full software development life cycle.
  • Very strong attention to detail
  • Confident and works well as a team member
  • Enthusiastic, adaptable and always think outside the box to achieve our vision
  • Analytical in approach, tenacious and driven by results
  • The successful candidate should have experience in CSS3 and Bootstrap, HTML5, Java script, MVC5, ASP.Net and SQL Server 2012 or later.

Experience in some of the following technologies would be desirable but not essential:

  • Windows Applications
  • Windows Services
  • NoSql databases i.e. MongoDB

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

There are currently no roles in Finance. Please click here to see all roles.

Customer Service Roles - Temporary

At MandM Direct our busiest time of year is nearly upon us and we have full time, temporary Christmas contracts available at our Head Office in Leominster, Herefordshire.

We are seeking to recruit confident, enthusiastic individuals to join our Contact Centre team. The role will involve dealing with customer service enquiries either by telephone or email and assisting with other general administration duties.

Candidates should have a friendly and professional telephone manner a good level of computer literacy and be committed to delivering first class customer service.

All positions are full time and hours of work will be 9am – 7pm Monday to Friday, 9am – 5pm Saturday and 10am – 4pm Sunday, 4 days per week on a rota basis.

If you think you meet the criteria and you have what it takes to be part of the MandM team, then we would like to hear from you.

To apply, please request an application form by calling 01568 619559 or by emailing jobvacancies@mandmdirect.com.


Casual Warehouse Operatives

We have a number of casual opportunities for adaptable and focused individuals to join our warehouse team.

We have positions available in all departments – Goods In, Bulk Replenishment, Goods Out and Returns

Main duties will include:

  • Checking and counting delivered items
  • Replenishing bulk items on to the pick face
  • Picking and packing orders
  • Checking items for quality issues
  • Dealing with customer returns

Individuals must be able to work with an excellent standard of accuracy to ensure our high level of customer satisfaction is consistently achieved. You will be an enthusiastic, flexible individual who can work well as part of a team.

Skills and knowledge required:

  • Excellent attention to detail
  • Ability to work under pressure
  • Good interpersonal skills
  • Ability to work as part of a team and individually
  • Basic IT knowledge

On-the-job training will be given to the successful applicants.

Location and hours:

You will be based at our warehouse in Moreton on Lugg, Herefordshire. Work levels fluctuate during the year to meet customer needs, and work will be offered as and when required. Unfortunately we cannot predict or guarantee the number of hours you will work. Candidates will need to be flexible and willing to work various shift patterns to support business requirements.


If you think you meet the criteria and you have what it takes to be part of the MandM team, then we would like to hear from you.

To apply, please request an application form by calling 01568 619559 or by emailing jobvacancies@mandmdirect.com.


There are currently no roles in Admin. Please click here to see all roles.
There are currently no roles in Facilities. Please click here to see all roles.
There are currently no roles in HR. Please click here to see all roles.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

Customer Data Insight Manager

An exciting opportunity has arisen for a Customer Data Insight Manager to join our Marketing team. Reporting to the Marketing Director, the primary focus of this role is to create and deliver customer insight that helps the Company make more informed decisions in the marketing, product and service functions. The successful candidate will be a data expert that can use modelling and reporting to create a real insight that drives actions.

Main duties will include:

  • The creation, development and execution of insight across all channels
  • To help shape marketing strategy by executing cutting edge qualitative and quantitative research techniques
  • The implementation of a quality decision making process for key business decisions
  • Measuring and reporting across the business of Customer Insight to help inform decision making in all areas
  • To oversee all insight activity to help inform decision making in Marketing, Customer and Product areas
  • Aligning the business to the benefits of using insight to make informed decisions
  • Keeping up to date with analysis techniques, marketing activity and testing including multi variate testing, personalisation, direct marketing, A/B testing and others
  • Managing, developing and coaching Insight Executives and other team members
  • Working closely with the Data Planning Manager to agree data production schedules, briefs and any data analysis support
  • The management of third party providers.

Skills and knowledge required:

  • Highly numerate with preferably a statistics or other numerate discipline graduate
  • Demonstrates experience in customer data analysis with a track record of identifying and delivering insights which provide data driven decision making with statistical and modelling techniques
  • Experience in working with ROI models, reporting and effectiveness case studies
  • Knowledge/understanding of Cubes, Data Mart, Star schema, MYSQL, database structures, data visualisation tools such as QlikView and Tableau, R, D3JS, Many Eyes
  • Excellent working knowledge of Microsoft Office software
  • A flexible approach to the work environment and an ability to manage running a number of projects at any given time – intellectually curious and adept at identifying new opportunities
  • Excellent people and interpersonal skills
  • Ability to build and maintain effective and productive business relationships at senior level
  • Proactive and self-starting, ability to persuade, convince, influence or impress others in relation to insight and market research methods
  • Excellent written and verbal communication
  • Ability to command respect from all stakeholders.

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


Content Executive

An exciting opportunity has arisen for a Content Executive to join our Marketing team. Reporting to the Content Manager, the primary focus of this role is to write, edit and quality check content for on and off site content, ensuring our tone of voice is maintained.

Main duties will include:

  • To deliver tone of voice for the brand and categories in a credible and consistent manner
  • Supporting the organic strategy of the business through directed content
  • Delivering content through CRM, social, product pages, brand pages and guides
  • Working with the Content Manager to manage and develop social media output
  • To research content to ensure we maintain relevancy
  • To Write, edit and quality check on and off site content
  • Co-ordinating with other departments with signing off website content
  • To audit, monitor and report regularly on existing content

Skills and knowledge required:

  • High level of attention to detail
  • Knowledge of Excel
  • Knowledge of sports and fashion brands and products
  • Excellent communication skills, both verbal and written
  • Proven experience in an online environment
  • Relevant web / Marketing / analytical based qualification

Location and hours:

This is a permanent position, working Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


SQL DBA

We are looking to appoint an enthusiastic, results-driven individual for the role of SQL DBA. Reporting to the IT Operations Manager, you will be responsible for implementing and administering high availability database solutions, within an online retail business, as part of the Software Operations team.

Main duties will include:

  • Installation, configuration and upgrade of Microsoft SQL Server 2008 & 2012 software and related products
  • Implementing and administering high availability database solutions including Clustering, AlwaysOn, Replication, Mirroring & Log Shipping between SQL Server databases
  • Establishing and maintaining sound backup and recovery policies and procedures
  • To focus on Disaster Recovery and Business Continuity
  • Troubleshooting performance issues and fine-tuning queries and stored procedures
  • Completing application tuning and performance monitoring
  • The setup and maintenance of documentation and standards
  • Providing storage & capacity planning
  • Implementing and maintaining database security
  • Providing out of hours support for database maintenance activities.

Skills, knowledge and Experience required:

  • A proven track record, working as a SQL DBA, in a high pressure, business critical environment
  • Strong, demonstrable analytic and problem solving skills
  • Excellent communication skills
  • Strong planning and organisation skills
  • Committed to delivering quality solutions to the business
  • Flexible in approach
  • Robust and resilient – a completer / finisher with excellent attention to detail
  • Microsoft SQL Server 2005, 2008 & 2012
  • An in-depth knowledge of T-SQL
  • Administered reporting server using SQL Server Reporting Services (SSRS)
  • Administering and support SQL Server Analysis Server (SSAS)
  • Creation and Maintenance of SQL server Integration Services (SSIS) packages
  • SQL Server Clustering and AlwaysOn
  • MCSE Certification

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


Developer

We are looking to recruit a Developer to join our IT Development team. Reporting to the Head of Development, you will be responsible for the coding of the website ensuring a consistently high level of code quality. You will be involved with the technical design and will guide the development team in how the site works, looks and feels.

Main duties will include:

  • Ensuring that coding standards and principles are followed by performing peer reviews of the code and content changes
  • Improving the quality of the code by analyse of the structure ensuring we have 100% test coverage and no code hot spots
  • Ensuring the features developed are produced to the highest possible quality in the fastest possible time and no less, so that we are able to continue to do so in the future
  • Developing and improving the code base, either from scratch or by adapting existing code and graphics to meet business requirements
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Improving the website and identify any functional, technical or performance problems providing suggestions for improvements and coding them.

Skills and knowledge required:

  • Some experience working with .NET and C# and have experience with the full software development life cycle.
  • Very strong attention to detail
  • Confident and works well as a team member
  • Enthusiastic, adaptable and always think outside the box to achieve our vision
  • Analytical in approach, tenacious and driven by results
  • The successful candidate should have experience in CSS3 and Bootstrap, HTML5, Java script, MVC5, ASP.Net and SQL Server 2012 or later.

Experience in some of the following technologies would be desirable but not essential:

  • Windows Applications
  • Windows Services
  • NoSql databases i.e. MongoDB

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


Casual Warehouse Operatives

We have a number of casual opportunities for adaptable and focused individuals to join our warehouse team.

We have positions available in all departments – Goods In, Bulk Replenishment, Goods Out and Returns

Main duties will include:

  • Checking and counting delivered items
  • Replenishing bulk items on to the pick face
  • Picking and packing orders
  • Checking items for quality issues
  • Dealing with customer returns

Individuals must be able to work with an excellent standard of accuracy to ensure our high level of customer satisfaction is consistently achieved. You will be an enthusiastic, flexible individual who can work well as part of a team.

Skills and knowledge required:

  • Excellent attention to detail
  • Ability to work under pressure
  • Good interpersonal skills
  • Ability to work as part of a team and individually
  • Basic IT knowledge

On-the-job training will be given to the successful applicants.

Location and hours:

You will be based at our warehouse in Moreton on Lugg, Herefordshire. Work levels fluctuate during the year to meet customer needs, and work will be offered as and when required. Unfortunately we cannot predict or guarantee the number of hours you will work. Candidates will need to be flexible and willing to work various shift patterns to support business requirements.


If you think you meet the criteria and you have what it takes to be part of the MandM team, then we would like to hear from you.

To apply, please request an application form by calling 01568 619559 or by emailing jobvacancies@mandmdirect.com.


Customer Service Roles - Temporary

At MandM Direct our busiest time of year is nearly upon us and we have full time, temporary Christmas contracts available at our Head Office in Leominster, Herefordshire.

We are seeking to recruit confident, enthusiastic individuals to join our Contact Centre team. The role will involve dealing with customer service enquiries either by telephone or email and assisting with other general administration duties.

Candidates should have a friendly and professional telephone manner a good level of computer literacy and be committed to delivering first class customer service.

All positions are full time and hours of work will be 9am – 7pm Monday to Friday, 9am – 5pm Saturday and 10am – 4pm Sunday, 4 days per week on a rota basis.

If you think you meet the criteria and you have what it takes to be part of the MandM team, then we would like to hear from you.

To apply, please request an application form by calling 01568 619559 or by emailing jobvacancies@mandmdirect.com.


There are currently no roles in Buying. Please click here to see all roles.
There are currently no roles in HR. Please click here to see all roles.
There are currently no roles in Finance. Please click here to see all roles.
There are currently no roles in Admin. Please click here to see all roles.
There are currently no roles in Facilities. Please click here to see all roles.

Casual Warehouse Operatives

We have a number of casual opportunities for adaptable and focused individuals to join our warehouse team.

We have positions available in all departments – Goods In, Bulk Replenishment, Goods Out and Returns

Main duties will include:

  • Checking and counting delivered items
  • Replenishing bulk items on to the pick face
  • Picking and packing orders
  • Checking items for quality issues
  • Dealing with customer returns

Individuals must be able to work with an excellent standard of accuracy to ensure our high level of customer satisfaction is consistently achieved. You will be an enthusiastic, flexible individual who can work well as part of a team.

Skills and knowledge required:

  • Excellent attention to detail
  • Ability to work under pressure
  • Good interpersonal skills
  • Ability to work as part of a team and individually
  • Basic IT knowledge

On-the-job training will be given to the successful applicants.

Location and hours:

You will be based at our warehouse in Moreton on Lugg, Herefordshire. Work levels fluctuate during the year to meet customer needs, and work will be offered as and when required. Unfortunately we cannot predict or guarantee the number of hours you will work. Candidates will need to be flexible and willing to work various shift patterns to support business requirements.


If you think you meet the criteria and you have what it takes to be part of the MandM team, then we would like to hear from you.

To apply, please request an application form by calling 01568 619559 or by emailing jobvacancies@mandmdirect.com.


There are currently no vacancies in any of our departments.