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Why work at MandM Direct?

We’re passionate about what we do! From the email in your inbox to the package that lands on your doormat, we pride ourselves on creating excitement for everyone that shops with us. We’ve got an amazing following of loyal customers who’ve been discovering our secret for over 25 years.

Our success is down to our commitment to deliver the best possible customer journey. From seeking out the biggest brands at the lowest prices, clear communications in our emails and catalogues, fast and efficient delivery to their door and our award winning customer service – it’s an exciting business and one in which everybody plays an important part.

We have over 500 employees over our two sites situated in the beautiful county of Herefordshire, close to the Welsh border. Our Head Office is based in Leominster and our Distribution Centre in Moreton-on-Lugg.

Bilingual Customer Service Operator (German)

An exciting opportunity has arisen for a Bilingual Customer Service Operator (German) to join our Contact Centre. The primary focus of this role is to provide a professional service to our UK and International customers.

Main duties will include:

  • Responding to UK and German customer service calls professionally and in accordance with company policies
  • Ensuring all UK and German website emails are responded to professionally and within the agreed KPI
  • Retrieving delivery information from courier websites and communicate this to our customers avoiding company jargon
  • Raising trace enquiries relating to delivery information in accordance with individual couriers processes
  • Assessing responses regarding trace information from carriers/couriers and react accordingly, arranging replacement parcels/refunds as required
  • Liaising with the Delivery Management Team to arrange any collections or escalate complaints
  • Maintaining an accurate log of all email queries and providing daily stats to Team Leader
  • Translating all product information from English into German

Skills and knowledge required:

  • Fluent in German - both written and verbal
  • Good standard of English - both written and verbal
  • Ability to communicate well at all levels
  • Assertive, confident and able to challenge established ways of working
  • Proactive, organised and able to work under pressure using own initiative

Previous experience within a Contact Centre or office environment would be desirable.

Location and hours:

Working Monday to Friday, 8am to 5pm however, part time hours may also be considered. The role will be based at our head office in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


Customer Service Roles - Temporary

At MandM Direct our busiest time of year is nearly upon us and we have full time, temporary Christmas contracts available in our Head Office at Leominster, Herefordshire.

We are seeking to recruit confident, enthusiastic individuals to join our Contact Centre team. The role will involve dealing with customer service enquiries either by telephone or email and assisting with other general administration duties.

Candidates should have a friendly and professional telephone manner a good level of computer literacy and be committed to delivering first class customer service.

All positions are full time and hours of work will be 9am – 7pm Monday to Friday, 9am – 5pm Saturday and 10am – 4pm Sunday, 4 days per week on a rota basis.

If you think you meet the criteria and you have what it takes to be part of the MandM team, then we would like to hear from you.

To apply, please request an application form by calling 01568 619559 or by emailing jobvacancies@mandmdirect.com.


We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

WAREHOUSE RECRUITMENT DAY

At MandM Direct our busiest time of year is here and we have full time, temporary Christmas contracts available in our Warehouse at Moreton-on-Lugg, Herefordshire.

Come and join us at the following warehouse recruitment day:

Tuesday 4th October 2016 - 10am to 2pm @ the Shire Hall, Hereford HR1 2HY

Join us on the day to find out more information, fill in an application form and possibly leave with a job!

What could be simpler?

Don't forget to bring proof of eligibility to work in the UK with you, in the form of a passport, National Identity Card or full birth certificate coupled with proof of your N.I. Number.

If you can't make it on the day, you can still apply by requesting an application form by calling 01568 619559 or by emailing jobvacancies@mandmdirect.com.


LOGISTICS SUPERVISOR

We are currently looking to recruit an enthusiastic, organised and committed person for the post of Logistics Supervisor for our busy Goods In department.

Reporting to the Goods In Manager you will be responsible for team performance and maintaining full efficiency. You will ensure that the department is manned to meet departmental requirements and you will have proven skills in people management and leadership, directly managing and developing a group of Team Leaders.

Key Accountabilities include:

  • Maintain productivity flow and introduce efficiencies across all Goods In operations, balancing pace to accuracy levels.
  • Ensure all operatives are flexible and multi-skilled to ensure maximum output, encouraging new ideas and improvements.
  • Keep accurate records of all KPI’s, overseeing the monitoring of individual performances ensuring regular feedback is given.
  • Ensure department consistently runs cost effectively, meeting the requirements set within budget.
  • Management of Team Leaders, working consistently to support and develop to ensure expected standards are set and met.
  • Assist with HR activities such as absence management, disciplinary matters, recruitment and training and development activities.
  • Provide a safe working environment in accordance with Company Health and Safety policies.
  • Provide cover for departmental manager as and when required.

Prospective candidates should:

  • Demonstrate a strong work ethic and take pride in leading by example.
  • Display strong leadership qualities and work in a confidential and professional manner.
  • Demonstrate excellent communication skills across all levels of the business.
  • Have a flexible ‘can do’ attitude.
  • Have sound PC skills and an understanding of WMS.

Location and hours:

This is a permanent position working 40 hours per week, 5.30am to 2.00pm, 5 days per week Monday to Saturday on a rota basis. The ideal candidate will need to be flexible to meet business requirements. This role will be based in Moreton-on-Lugg.

Click here to apply *

* Please attach your CV and covering letter.


WAREHOUSE OPERATIVE ROLES - TEMPORARY

At MandM Direct our busiest time of year is upon us and we have full time, temporary Christmas contracts available in our warehouse at Moreton-on-Lugg, Herefordshire.

We are seeking to recruit enthusiastic, flexible individuals who can communicate effectively and work well as part of a team.

Main duties include counting and checking stock, replenishing stock, picking and packing customer orders and dealing with customer returns.

You will be required to work 37.5 hours per week with the following shifts available:

  • Monday to Saturday on a 5 day rota basis, 6.00am to 2.00pm
  • Monday to Friday, 2.00pm to 10.00pm

If you think you meet the criteria and you have what it takes to be part of the MandM team, then we would like to hear from you.

To apply, please request an application form by calling 01568 619559 or by emailing jobvacancies@mandmdirect.com.



SEO Content Executive

We have a new and exciting opportunity within the Customer department for analytical individual with a passion for content writing. The main purpose of the role involves writing, editing and quality checking on and off site content, managing SEO relationships and monitoring performance.

Main duties will include:

  • Delivering tone of voice for the brand and categories on site and off site in a credible and consistent manner
  • Writing engaging optimised content through blog posts, product pages, third party sites and shopping guides
  • Co-ordinating, briefing and writing content for landing pages and product list pages
  • Creating reports showing SEO performance
  • Executing the blogger outreach programme
  • Researching relevant content and competitors to ensure we maintain competitive and relevant visibility
  • To write, edit and quality check on and off site content
  • Co-ordinating with other departments with signing off website content
  • To manage external SEO agency relationships

Knowledge and Skills required:

  • Proven experience in an online environment
  • Experience with blog/content writing
  • Experience with social media channels
  • Relevant web / marketing / analytical based qualification
  • High level of attention to detail
  • Excellent communication skills
  • A good knowledge of Excel

Hours of work and location:

: 9.00am – 5.30pm, Monday – Friday, based at our head office in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


Digital Design Executive

We are looking to recruit a Digital Design Executive to join our Creative department. Reporting to the Digital Design Manager, you will be responsible for producing online merchandising creative in support for marketing activities.

Main duties will include:

  • Producing online merchandising and marketing design work that adheres to MandM Direct’s brand identity and creative guidelines
  • Designing and coding HTML marketing emails
  • Providing creative assets for the MandM Direct affiliates and social media channels
  • Working to timeframes specified in Digital Design briefs, ensuring deadlines are met
  • Ensuring creative assets are appropriately named and organised logically on the creative drive and all customer-facing server locations
  • Providing assistance with creative support to other departments across the business.

Skills and knowledge required:

  • Organised and aware of tight deadlines whilst under pressure
  • Have the ability to work as part of a team and be able to communicate well with both technical and editorial staff
  • Ability to adhere to brand guidelines and follow creative toolkits
  • Fluent in design applications; primarily Dreamweaver, or similar
  • A good understanding of HTML and CSS
  • Competent in using Photoshop and have good image manipulation and re-touching skills.

Location and hours:

Working Monday to Friday, 9.00am to 5.30pm and based at our head office in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


UX DESIGNER

We are looking to appoint an enthusiastic, analytical and results driven individual for the role of UX Designer. Reporting to the Head of e-Commerce you will be accountable for optimising customer experience. Working alongside the product, optimisation teams and developers to determine user experience across multiple platforms and devices.

Main responsibilities will include:

  • Working collaboratively with designers, developers and business analysts to develop and improve user experience solutions in an agile project delivery
  • Developing wireframes/interaction designs for all customer journeys
  • Producing rapid, iterative prototypes
  • Developing new user interface concepts, as well as improving existing ones
  • Designing and branding different versions of our applications' UI
  • Development/production of wireframes, user flows/journeys and complex storyboards
  • Working in close collaboration with all business teams to ensure your wireframes are bringing the defined UX vision to life
  • Presenting all UX concepts and thoughts to teams
  • Ensuring that all projects are appropriately scoped and wire framed
  • Managing customer journey research and profiling
  • Preparing and conducting user research and usability tests
  • Providing expert level knowledge of user interface development best practices.

Skills and experience required:

  • Previous experience working alongside UX teams to create engaging wireframes, user flows and designs across all platforms
  • Well versed in design research, user experience design processes
  • The ability to estimate tasks accurately and to manage your own time effectively
  • Experience with UX/UI design implementation across responsive web design, mobile applications, CRM programmes, digital campaigns and social media programmes
  • Up-to-date working knowledge of the latest UX trends and methodologies across mobile/digital/connected devices
  • The ability to analyse web data
  • Strong knowledge of UX development tools, methodologies and working practices including:
    • Deep understanding of interaction design and usability
    • Google Analytics, HTML, CSS & Javascript development experience
    • Experience of Adobe CS suite.

Location and hours:

This is a permanent position, working Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


Customer Experience Lead

Maternity Cover - temporary up to 12 months

A great opportunity has arisen within our e-Commerce team for an analytical and proactive individual wishing to join the team for a temporary period of up to 12 months. Reporting to the Head of e-Commerce, you will be responsible for overseeing the planning and execution of all multi variant testing (MVT), working closely with the UX to appropriately test and optimise the site.

Main duties will include:

  • To oversee the MVT program, from producing briefs to the end of test reporting
  • Working with the analytics and IT teams to optimise the web customer journey and improve conversion using analytics to report on opportunities, trouble spots in the buying process, checkout funnel and registration pages
  • Combining the learnings from the reporting and optimisation tools to identify new tests to optimise customer segmentation conversion and test the potential of web personalisation
  • Producing and managing the MVT roadmap
  • Working with the lead Product Owner to produce MVT tests around product recommendations and optimising layout and creative
  • Testing new site initiatives on all devices before going live to customers
  • To monitor and review customer feedback and analysis
  • Benchmarking competitor web optimisation initiatives
  • Working with the IT team to develop and test mobile technology in-line with Company objectives and project plans
  • Providing daily, weekly and monthly reports for mobile and app.

Candidates must have experience of working with Marketing analytics, knowledge of mobile/tablet and other 3rd party channels, strong analytical skills and have the ability to communicate well at all levels.

Location and hours of work:

The role will be based at our head office in Leominster, Herefordshire. Hours of work will be 9.00am – 5.30pm, Monday – Friday.

Click here to apply *

* Please attach your CV and covering letter.


We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

Bilingual Customer Service Operator (German)

An exciting opportunity has arisen for a Bilingual Customer Service Operator (German) to join our Contact Centre. The primary focus of this role is to provide a professional service to our UK and International customers.

Main duties will include:

  • Responding to UK and German customer service calls professionally and in accordance with company policies
  • Ensuring all UK and German website emails are responded to professionally and within the agreed KPI
  • Retrieving delivery information from courier websites and communicate this to our customers avoiding company jargon
  • Raising trace enquiries relating to delivery information in accordance with individual couriers processes
  • Assessing responses regarding trace information from carriers/couriers and react accordingly, arranging replacement parcels/refunds as required
  • Liaising with the Delivery Management Team to arrange any collections or escalate complaints
  • Maintaining an accurate log of all email queries and providing daily stats to Team Leader
  • Translating all product information from English into German

Skills and knowledge required:

  • Fluent in German - both written and verbal
  • Good standard of English - both written and verbal
  • Ability to communicate well at all levels
  • Assertive, confident and able to challenge established ways of working
  • Proactive, organised and able to work under pressure using own initiative

Previous experience within a Contact Centre or office environment would be desirable.

Location and hours:

Working Monday to Friday, 8am to 5pm however, part time hours may also be considered. The role will be based at our head office in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


Customer Service Roles - Temporary

At MandM Direct our busiest time of year is nearly upon us and we have full time, temporary Christmas contracts available in our Head Office at Leominster, Herefordshire.

We are seeking to recruit confident, enthusiastic individuals to join our Contact Centre team. The role will involve dealing with customer service enquiries either by telephone or email and assisting with other general administration duties.

Candidates should have a friendly and professional telephone manner a good level of computer literacy and be committed to delivering first class customer service.

All positions are full time and hours of work will be 9am – 7pm Monday to Friday, 9am – 5pm Saturday and 10am – 4pm Sunday, 4 days per week on a rota basis.

If you think you meet the criteria and you have what it takes to be part of the MandM team, then we would like to hear from you.

To apply, please request an application form by calling 01568 619559 or by emailing jobvacancies@mandmdirect.com.


We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

WAREHOUSE RECRUITMENT DAY

At MandM Direct our busiest time of year is here and we have full time, temporary Christmas contracts available in our Warehouse at Moreton-on-Lugg, Herefordshire.

Come and join us at the following warehouse recruitment day:

Tuesday 4th October 2016 - 10am to 2pm @ the Shire Hall, Hereford HR1 2HY

Join us on the day to find out more information, fill in an application form and possibly leave with a job!

What could be simpler?

Don't forget to bring proof of eligibility to work in the UK with you, in the form of a passport, National Identity Card or full birth certificate coupled with proof of your N.I. Number.

If you can't make it on the day, you can still apply by requesting an application form by calling 01568 619559 or by emailing jobvacancies@mandmdirect.com.


LOGISTICS SUPERVISOR

We are currently looking to recruit an enthusiastic, organised and committed person for the post of Logistics Supervisor for our busy Goods In department.

Reporting to the Goods In Manager you will be responsible for team performance and maintaining full efficiency. You will ensure that the department is manned to meet departmental requirements and you will have proven skills in people management and leadership, directly managing and developing a group of Team Leaders.

Key Accountabilities include:

  • Maintain productivity flow and introduce efficiencies across all Goods In operations, balancing pace to accuracy levels.
  • Ensure all operatives are flexible and multi-skilled to ensure maximum output, encouraging new ideas and improvements.
  • Keep accurate records of all KPI’s, overseeing the monitoring of individual performances ensuring regular feedback is given.
  • Ensure department consistently runs cost effectively, meeting the requirements set within budget.
  • Management of Team Leaders, working consistently to support and develop to ensure expected standards are set and met.
  • Assist with HR activities such as absence management, disciplinary matters, recruitment and training and development activities.
  • Provide a safe working environment in accordance with Company Health and Safety policies.
  • Provide cover for departmental manager as and when required.

Prospective candidates should:

  • Demonstrate a strong work ethic and take pride in leading by example.
  • Display strong leadership qualities and work in a confidential and professional manner.
  • Demonstrate excellent communication skills across all levels of the business.
  • Have a flexible ‘can do’ attitude.
  • Have sound PC skills and an understanding of WMS.

Location and hours:

This is a permanent position working 40 hours per week, 5.30am to 2.00pm, 5 days per week Monday to Saturday on a rota basis. The ideal candidate will need to be flexible to meet business requirements. This role will be based in Moreton-on-Lugg.

Click here to apply *

* Please attach your CV and covering letter.


WAREHOUSE OPERATIVE ROLES - TEMPORARY

At MandM Direct our busiest time of year is upon us and we have full time, temporary Christmas contracts available in our warehouse at Moreton-on-Lugg, Herefordshire.

We are seeking to recruit enthusiastic, flexible individuals who can communicate effectively and work well as part of a team.

Main duties include counting and checking stock, replenishing stock, picking and packing customer orders and dealing with customer returns.

You will be required to work 37.5 hours per week with the following shifts available:

  • Monday to Saturday on a 5 day rota basis, 6.00am to 2.00pm
  • Monday to Friday, 2.00pm to 10.00pm

If you think you meet the criteria and you have what it takes to be part of the MandM team, then we would like to hear from you.

To apply, please request an application form by calling 01568 619559 or by emailing jobvacancies@mandmdirect.com.



SEO Content Executive

We have a new and exciting opportunity within the Customer department for analytical individual with a passion for content writing. The main purpose of the role involves writing, editing and quality checking on and off site content, managing SEO relationships and monitoring performance.

Main duties will include:

  • Delivering tone of voice for the brand and categories on site and off site in a credible and consistent manner
  • Writing engaging optimised content through blog posts, product pages, third party sites and shopping guides
  • Co-ordinating, briefing and writing content for landing pages and product list pages
  • Creating reports showing SEO performance
  • Executing the blogger outreach programme
  • Researching relevant content and competitors to ensure we maintain competitive and relevant visibility
  • To write, edit and quality check on and off site content
  • Co-ordinating with other departments with signing off website content
  • To manage external SEO agency relationships

Knowledge and Skills required:

  • Proven experience in an online environment
  • Experience with blog/content writing
  • Experience with social media channels
  • Relevant web / marketing / analytical based qualification
  • High level of attention to detail
  • Excellent communication skills
  • A good knowledge of Excel

Hours of work and location:

: 9.00am – 5.30pm, Monday – Friday, based at our head office in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


Digital Design Executive

We are looking to recruit a Digital Design Executive to join our Creative department. Reporting to the Digital Design Manager, you will be responsible for producing online merchandising creative in support for marketing activities.

Main duties will include:

  • Producing online merchandising and marketing design work that adheres to MandM Direct’s brand identity and creative guidelines
  • Designing and coding HTML marketing emails
  • Providing creative assets for the MandM Direct affiliates and social media channels
  • Working to timeframes specified in Digital Design briefs, ensuring deadlines are met
  • Ensuring creative assets are appropriately named and organised logically on the creative drive and all customer-facing server locations
  • Providing assistance with creative support to other departments across the business.

Skills and knowledge required:

  • Organised and aware of tight deadlines whilst under pressure
  • Have the ability to work as part of a team and be able to communicate well with both technical and editorial staff
  • Ability to adhere to brand guidelines and follow creative toolkits
  • Fluent in design applications; primarily Dreamweaver, or similar
  • A good understanding of HTML and CSS
  • Competent in using Photoshop and have good image manipulation and re-touching skills.

Location and hours:

Working Monday to Friday, 9.00am to 5.30pm and based at our head office in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


UX DESIGNER

We are looking to appoint an enthusiastic, analytical and results driven individual for the role of UX Designer. Reporting to the Head of e-Commerce you will be accountable for optimising customer experience. Working alongside the product, optimisation teams and developers to determine user experience across multiple platforms and devices.

Main responsibilities will include:

  • Working collaboratively with designers, developers and business analysts to develop and improve user experience solutions in an agile project delivery
  • Developing wireframes/interaction designs for all customer journeys
  • Producing rapid, iterative prototypes
  • Developing new user interface concepts, as well as improving existing ones
  • Designing and branding different versions of our applications' UI
  • Development/production of wireframes, user flows/journeys and complex storyboards
  • Working in close collaboration with all business teams to ensure your wireframes are bringing the defined UX vision to life
  • Presenting all UX concepts and thoughts to teams
  • Ensuring that all projects are appropriately scoped and wire framed
  • Managing customer journey research and profiling
  • Preparing and conducting user research and usability tests
  • Providing expert level knowledge of user interface development best practices.

Skills and experience required:

  • Previous experience working alongside UX teams to create engaging wireframes, user flows and designs across all platforms
  • Well versed in design research, user experience design processes
  • The ability to estimate tasks accurately and to manage your own time effectively
  • Experience with UX/UI design implementation across responsive web design, mobile applications, CRM programmes, digital campaigns and social media programmes
  • Up-to-date working knowledge of the latest UX trends and methodologies across mobile/digital/connected devices
  • The ability to analyse web data
  • Strong knowledge of UX development tools, methodologies and working practices including:
    • Deep understanding of interaction design and usability
    • Google Analytics, HTML, CSS & Javascript development experience
    • Experience of Adobe CS suite.

Location and hours:

This is a permanent position, working Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


Customer Experience Lead

Maternity Cover - temporary up to 12 months

A great opportunity has arisen within our e-Commerce team for an analytical and proactive individual wishing to join the team for a temporary period of up to 12 months. Reporting to the Head of e-Commerce, you will be responsible for overseeing the planning and execution of all multi variant testing (MVT), working closely with the UX to appropriately test and optimise the site.

Main duties will include:

  • To oversee the MVT program, from producing briefs to the end of test reporting
  • Working with the analytics and IT teams to optimise the web customer journey and improve conversion using analytics to report on opportunities, trouble spots in the buying process, checkout funnel and registration pages
  • Combining the learnings from the reporting and optimisation tools to identify new tests to optimise customer segmentation conversion and test the potential of web personalisation
  • Producing and managing the MVT roadmap
  • Working with the lead Product Owner to produce MVT tests around product recommendations and optimising layout and creative
  • Testing new site initiatives on all devices before going live to customers
  • To monitor and review customer feedback and analysis
  • Benchmarking competitor web optimisation initiatives
  • Working with the IT team to develop and test mobile technology in-line with Company objectives and project plans
  • Providing daily, weekly and monthly reports for mobile and app.

Candidates must have experience of working with Marketing analytics, knowledge of mobile/tablet and other 3rd party channels, strong analytical skills and have the ability to communicate well at all levels.

Location and hours of work:

The role will be based at our head office in Leominster, Herefordshire. Hours of work will be 9.00am – 5.30pm, Monday – Friday.

Click here to apply *

* Please attach your CV and covering letter.


We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

There are currently no vacancies in any of our departments.

Buy now - return after Christmas
Buy now - return after Christmas