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Why work at MandM Direct?

We’re passionate about what we do! From the email in your inbox to the package that lands on your doormat, we pride ourselves on creating excitement for everyone that shops with us. We’ve got an amazing following of loyal customers who’ve been discovering our secret for over 25 years.

Our success is down to our commitment to deliver the best possible customer journey. From seeking out the biggest brands at the lowest prices, clear communications in our emails and catalogues, fast and efficient delivery to their door and our award winning customer service – it’s an exciting business and one in which everybody plays an important part.

We have over 500 employees over our two sites situated in the beautiful county of Herefordshire, close to the Welsh border. Our Head Office is based in Leominster and our Distribution Centre in Moreton-on-Lugg.

SCRUM MASTER/AGILE COACH

We are looking to appoint a proactive, results driven individual for the role of Scrum Master/Agile Coach. Reporting to the Head of Delivery Management, you will be responsible for continually developing the Scrum teams' overall capability, using your knowledge and experience through improvement of self, team, process and inter-team working. To understand the gearing of roles within a Scrum team using Agile practices to maximise the effectiveness of the teams.

Main duties will include:

  • Coaching, mentoring and evangelising an agile approach with the Scrum teams and the wider business to help develop and accelerate the culture change
  • Facilitating and leading by example the day to day running of multiple Scrum teams by ensuring all agile ceremonies run smoothly and have a productive outcome
  • Actively managing cross-team dependencies and collaboration to improve communication, cross-scrum and inter-scrum working
  • Removing blockers and impediments so the Scrum teams can continue to work with minimal disruption
  • Identifying, managing and mitigating risks and issues to improve the productivity of the Scrum and de-risk delivery
  • Facilitating the best use of agile software development and testing practices (TDD, BDD, CI) to ensure the team are working with optimal efficiency
  • Monitoring and reviewing sprint metrics to help the agile teams adjust and improve estimating, planning and velocity
  • Ensuring the teams are delivering at optimal pace and a sustained level of quality; facilitating a great team dynamic to maximise team performance
  • Working with stakeholders to ensure clear backlog prioritisation to enable effective sprint planning which utilises the teams’ FTE to its fullest
  • Communicating sprint progress, blockers and risks with stakeholders and foster transparency and inclusion
  • Collaborating with other Scrum Masters and Change Managers to continuously improve how we work and best practice.

Skills and knowledge required:

  • Strong and diverse experience of working as a Scrum Master/Agile Coach in a software development environment
  • Strong servant leadership, facilitation and coaching skills
  • Communicative and social with a passion for building high performing and self-organising teams
  • Assertive and confident with a natural ability to facilitate conflict resolution but make tough decisions when required
  • Good understanding of agile software development and testing practices (TDD, BDD, CI/CD) and how best to implement them to achieve optimal team performance
  • Demonstrates exceptional drive and tenacity to get things done and deliver business value; understands the importance of commitments to delivery made by a development team
  • Proactive and passionate about continuous improvement and self-development
  • Actively involved in agile thought leadership and communities, looking for ways to improve and evolve current practice
  • Excellent business acumen and situational awareness.

Location and hours:

This is a permanent position, working Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

SCRUM MASTER/AGILE COACH

We are looking to appoint a proactive, results driven individual for the role of Scrum Master/Agile Coach. Reporting to the Head of Delivery Management, you will be responsible for continually developing the Scrum teams' overall capability, using your knowledge and experience through improvement of self, team, process and inter-team working. To understand the gearing of roles within a Scrum team using Agile practices to maximise the effectiveness of the teams.

Main duties will include:

  • Coaching, mentoring and evangelising an agile approach with the Scrum teams and the wider business to help develop and accelerate the culture change
  • Facilitating and leading by example the day to day running of multiple Scrum teams by ensuring all agile ceremonies run smoothly and have a productive outcome
  • Actively managing cross-team dependencies and collaboration to improve communication, cross-scrum and inter-scrum working
  • Removing blockers and impediments so the Scrum teams can continue to work with minimal disruption
  • Identifying, managing and mitigating risks and issues to improve the productivity of the Scrum and de-risk delivery
  • Facilitating the best use of agile software development and testing practices (TDD, BDD, CI) to ensure the team are working with optimal efficiency
  • Monitoring and reviewing sprint metrics to help the agile teams adjust and improve estimating, planning and velocity
  • Ensuring the teams are delivering at optimal pace and a sustained level of quality; facilitating a great team dynamic to maximise team performance
  • Working with stakeholders to ensure clear backlog prioritisation to enable effective sprint planning which utilises the teams’ FTE to its fullest
  • Communicating sprint progress, blockers and risks with stakeholders and foster transparency and inclusion
  • Collaborating with other Scrum Masters and Change Managers to continuously improve how we work and best practice.

Skills and knowledge required:

  • Strong and diverse experience of working as a Scrum Master/Agile Coach in a software development environment
  • Strong servant leadership, facilitation and coaching skills
  • Communicative and social with a passion for building high performing and self-organising teams
  • Assertive and confident with a natural ability to facilitate conflict resolution but make tough decisions when required
  • Good understanding of agile software development and testing practices (TDD, BDD, CI/CD) and how best to implement them to achieve optimal team performance
  • Demonstrates exceptional drive and tenacity to get things done and deliver business value; understands the importance of commitments to delivery made by a development team
  • Proactive and passionate about continuous improvement and self-development
  • Actively involved in agile thought leadership and communities, looking for ways to improve and evolve current practice
  • Excellent business acumen and situational awareness.

Location and hours:

This is a permanent position, working Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

There are currently no vacancies in any of our departments.

Buy now - return after Christmas
Buy now - return after Christmas