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Why work at MandM Direct?

We’re passionate about what we do! From the email in your inbox to the package that lands on your doormat, we pride ourselves on creating excitement for everyone that shops with us. We’ve got an amazing following of loyal customers who’ve been discovering our secret for over 25 years.

Our success is down to our commitment to deliver the best possible customer journey. From seeking out the biggest brands at the lowest prices, clear communications in our emails and catalogues, fast and efficient delivery to their door and our award winning customer service – it’s an exciting business and one in which everybody plays an important part.

We have over 500 employees over our two sites situated in the beautiful county of Herefordshire, close to the Welsh border. Our Head Office is based in Leominster and our Distribution Centre in Moreton-on-Lugg.

Merchandising Clerk

Maternity Cover – up to 12 months

An exciting opportunity has arisen within our Merchandising department for a diligent and organised individual wishing to join the team for a temporary period of up to 12 months.

Main duties will include:

  • Ensuring all purchase orders are accurately processed and sent to suppliers within 24 hours of being signed off
  • Managing the purchase order email folder to accurately reflect the status of each one
  • Ensuring that checklists and terms and conditions are included when purchase orders are sent
  • Communicating all payment terms to Finance and log on our internal Mailbrain database
  • Ensuring any amendments to purchase orders or product details are done accurately and promptly and communicated to the relevant parties
  • Processing purchase order clear down issues
  • Re-dating purchase orders where necessary
  • Providing administration cover for other members of the Merchandising team as required.

Candidates must be methodical and be able to demonstrate a high level of accuracy and attention to detail whilst also meeting tight deadlines. Excellent keyboard skills and a good knowledge of Microsoft packages are essential.

Location and hours:

Working Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


Trading Executive

Maternity Cover – up to 12 months

An exciting opportunity has arisen within the Merchandising department for a diligent and organised individual wishing to join the team for a period of up to 12 months.

Main duties will include:

  • Working closely with the Trading Manager, Web Merchandising, Digital Design and CRM teams to plan and co-ordinate marketing trading plans on a daily basis across all websites
  • Managing the international trading plans ensuring timings are achievable, brand embargoes are replaced and plans are relevant to seasonal events in each market
  • Responsibility for all messaging and co-ordination of product inclusion, editorial images and translations across all homepage and landing page briefs for all languages
  • Working with the Digital Design team to deliver engaging homepage and landing page creative as well as ensuring all messaging, links and tracking are correct
  • Reviewing performance- monitoring effectiveness of trading messages and highlighting both successes and concerns, in order to influence future trading activity
  • Working alongside the Web Merchandising and Content teams to setup shops and links according to the trading plan and direction from project teams
  • Responsible for setting up and maintaining any onsite multi-buys or other promotions required
  • Maintaining and updating all content pages across all websites including- delivery, returns, contact us etc.
  • Working closely with the wider marketing team in the development of the trading plan to ensure online activity is integrated across all channels and targets reached.

Skills and knowledge required:

  • Ability to communicate well at all levels (both written and verbal)
  • Proactive, organised and able to work under pressure using own initiative
  • Excellent organisational skills
  • A high level of accuracy and attention to detail.

Location and hours:

Working Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


There are currently no roles in Buying. Please click here to see all roles.

QA Analyst

An excellent opportunity has arisen for a QA Analyst to join our IT department. Reporting to the Test Manager, you will be responsible for the delivery of quality application projects and changes, executing appropriate QA processes on all code, databases & infrastructure prior to deployment including authorising changes for release.

Main duties will include:

  • Defining and implementing appropriate test processes into the business
  • Producing appropriate test documentation at appropriate stages of the development process
  • Managing, to agreed standards, the delivery of all application and infrastructure changes
  • Ensuring all application releases are appropriately planned and resourced to enable the creation and testing of rollout and rollback plans
  • Analysing, publishing and managing risks and issues for each planned software/infrastructure release to de-risk delivery
  • Ensuring progress is measured and reported in a timely fashion to the appropriate manager.

Skills and knowledge required:

  • Experience in devising then executing QA processes, tools and techniques
  • Proven capability in successfully delivering QA services to support application development
  • Expertise in the use of automated test tools including load, stress and performance testing plus script automation
  • Retail, preferably e-Commerce and/or multi-channel experience and an understanding of the technologies and associated issues in this environment
  • Experience of working within different development methodologies incl. Agile, waterfall etc. and the role that testing plays in each of them
  • A track record of over-seeing successful software deployments
  • Robust & resilient, a completer/finisher with excellent attention to detail
  • An analytical approach, tenacious and driven by results.

Location and hours:

This is a permanent position, working Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

There are currently no roles in Finance. Please click here to see all roles.

Bilingual Customer Service Operator (German)

An exciting opportunity has arisen for a Bilingual Customer Service Operator (German) to join our Contact Centre. The primary focus of this role is to provide a professional service to our UK and International customers.

Main duties will include:

  • Responding to UK and German customer service calls professionally and in accordance with company policies
  • Ensuring all UK and German website emails are responded to professionally and within the agreed KPI
  • Retrieving delivery information from courier websites and communicate this to our customers avoiding company jargon
  • Raising trace enquiries relating to delivery information in accordance with individual couriers processes
  • Assessing responses regarding trace information from carriers/couriers and react accordingly, arranging replacement parcels/refunds as required
  • Liaising with the Delivery Management Team to arrange any collections or escalate complaints
  • Maintaining an accurate log of all email queries and providing daily stats to Team Leader
  • Translating all product information from English into German.

Skills and knowledge required:

  • Fluent in German - both written and verbal
  • Good standard of English - both written and verbal
  • Ability to communicate well at all levels
  • Assertive, confident and able to challenge established ways of working
  • Proactive, organised and able to work under pressure using own initiative.

Previous experience within a Contact Centre or office environment would be desirable.

Location and hours:

Working Monday to Friday, 8am to 5pm and will be based at our head office in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

There are currently no roles in Distribution Centre. Please click here to see all roles.
There are currently no roles in Admin. Please click here to see all roles.
There are currently no roles in Facilities. Please click here to see all roles.
There are currently no roles in HR. Please click here to see all roles.

Merchandising Clerk

Maternity Cover – up to 12 months

An exciting opportunity has arisen within our Merchandising department for a diligent and organised individual wishing to join the team for a temporary period of up to 12 months.

Main duties will include:

  • Ensuring all purchase orders are accurately processed and sent to suppliers within 24 hours of being signed off
  • Managing the purchase order email folder to accurately reflect the status of each one
  • Ensuring that checklists and terms and conditions are included when purchase orders are sent
  • Communicating all payment terms to Finance and log on our internal Mailbrain database
  • Ensuring any amendments to purchase orders or product details are done accurately and promptly and communicated to the relevant parties
  • Processing purchase order clear down issues
  • Re-dating purchase orders where necessary
  • Providing administration cover for other members of the Merchandising team as required.

Candidates must be methodical and be able to demonstrate a high level of accuracy and attention to detail whilst also meeting tight deadlines. Excellent keyboard skills and a good knowledge of Microsoft packages are essential.

Location and hours:

Working Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


Trading Executive

Maternity Cover – up to 12 months

An exciting opportunity has arisen within the Merchandising department for a diligent and organised individual wishing to join the team for a period of up to 12 months.

Main duties will include:

  • Working closely with the Trading Manager, Web Merchandising, Digital Design and CRM teams to plan and co-ordinate marketing trading plans on a daily basis across all websites
  • Managing the international trading plans ensuring timings are achievable, brand embargoes are replaced and plans are relevant to seasonal events in each market
  • Responsibility for all messaging and co-ordination of product inclusion, editorial images and translations across all homepage and landing page briefs for all languages
  • Working with the Digital Design team to deliver engaging homepage and landing page creative as well as ensuring all messaging, links and tracking are correct
  • Reviewing performance- monitoring effectiveness of trading messages and highlighting both successes and concerns, in order to influence future trading activity
  • Working alongside the Web Merchandising and Content teams to setup shops and links according to the trading plan and direction from project teams
  • Responsible for setting up and maintaining any onsite multi-buys or other promotions required
  • Maintaining and updating all content pages across all websites including- delivery, returns, contact us etc.
  • Working closely with the wider marketing team in the development of the trading plan to ensure online activity is integrated across all channels and targets reached.

Skills and knowledge required:

  • Ability to communicate well at all levels (both written and verbal)
  • Proactive, organised and able to work under pressure using own initiative
  • Excellent organisational skills
  • A high level of accuracy and attention to detail.

Location and hours:

Working Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


QA Analyst

An excellent opportunity has arisen for a QA Analyst to join our IT department. Reporting to the Test Manager, you will be responsible for the delivery of quality application projects and changes, executing appropriate QA processes on all code, databases & infrastructure prior to deployment including authorising changes for release.

Main duties will include:

  • Defining and implementing appropriate test processes into the business
  • Producing appropriate test documentation at appropriate stages of the development process
  • Managing, to agreed standards, the delivery of all application and infrastructure changes
  • Ensuring all application releases are appropriately planned and resourced to enable the creation and testing of rollout and rollback plans
  • Analysing, publishing and managing risks and issues for each planned software/infrastructure release to de-risk delivery
  • Ensuring progress is measured and reported in a timely fashion to the appropriate manager.

Skills and knowledge required:

  • Experience in devising then executing QA processes, tools and techniques
  • Proven capability in successfully delivering QA services to support application development
  • Expertise in the use of automated test tools including load, stress and performance testing plus script automation
  • Retail, preferably e-Commerce and/or multi-channel experience and an understanding of the technologies and associated issues in this environment
  • Experience of working within different development methodologies incl. Agile, waterfall etc. and the role that testing plays in each of them
  • A track record of over-seeing successful software deployments
  • Robust & resilient, a completer/finisher with excellent attention to detail
  • An analytical approach, tenacious and driven by results.

Location and hours:

This is a permanent position, working Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


There are currently no roles in Distribution Centre. Please click here to see all roles.

Bilingual Customer Service Operator (German)

An exciting opportunity has arisen for a Bilingual Customer Service Operator (German) to join our Contact Centre. The primary focus of this role is to provide a professional service to our UK and International customers.

Main duties will include:

  • Responding to UK and German customer service calls professionally and in accordance with company policies
  • Ensuring all UK and German website emails are responded to professionally and within the agreed KPI
  • Retrieving delivery information from courier websites and communicate this to our customers avoiding company jargon
  • Raising trace enquiries relating to delivery information in accordance with individual couriers processes
  • Assessing responses regarding trace information from carriers/couriers and react accordingly, arranging replacement parcels/refunds as required
  • Liaising with the Delivery Management Team to arrange any collections or escalate complaints
  • Maintaining an accurate log of all email queries and providing daily stats to Team Leader
  • Translating all product information from English into German.

Skills and knowledge required:

  • Fluent in German - both written and verbal
  • Good standard of English - both written and verbal
  • Ability to communicate well at all levels
  • Assertive, confident and able to challenge established ways of working
  • Proactive, organised and able to work under pressure using own initiative.

Previous experience within a Contact Centre or office environment would be desirable.

Location and hours:

Working Monday to Friday, 8am to 5pm and will be based at our head office in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


There are currently no roles in Buying. Please click here to see all roles.
There are currently no roles in HR. Please click here to see all roles.
There are currently no roles in Finance. Please click here to see all roles.
There are currently no roles in Admin. Please click here to see all roles.
There are currently no roles in Facilities. Please click here to see all roles.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

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