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Why work at MandM Direct?

We're passionate about what we do, from the email in your inbox to the package that lands on your doormat, we pride ourselves on creating excitement for everyone that shops with us. We've got an amazing following of loyal customers who've been discovering our secret for over 30 years.

Our success is down to our commitment to deliver the best possible customer experience by seeking out the biggest brands at the lowest prices, clear communications in our emails and catalogues, fast and efficient delivery to their door and our award winning customer service - it's an exciting business and one in which everybody plays an important part.

We employee over 500 staff across our two sites situated in the beautiful county of Herefordshire, close to the Welsh border. Our Head Office is based in Leominster and our Distribution Centre in Moreton-on-Lugg.

Trading Executive

An exciting permanent opportunity has arisen within our Merchandising department for a diligent and organised individual wishing to join the Trading team.

Main duties will include:

  • Planning and co-ordination of trading plans on a daily basis across all websites working closely with digital, merchandising, design and CRM teams to compile and execute
  • Managing the international trading plans ensuring customers are targeted with the most relevant messages in each market, align with seasonal events and ensure timings are achievable
  • Working closely with the wider marketing team in the communications of key trading messages to ensure online activity is integrated across all channels and targets reached
  • Responsibility for all messaging and co-ordination of product inclusion, editorial images and translations across all onsite content
  • Working with the Digital Design team to deliver engaging onsite creative as well as ensuring all messaging, links and tracking are correct
  • Developing campaigns to generate sales and hit targets making these relevant and enticing for all customers
  • Maintaining the trading calendar to include all public holidays, school holidays, sporting events and other key events
  • Analysing performance, competition and market gathering data to discover actionable insights.

Knowledge and Skills required:

  • Have good attention to detail
  • Be driven to hit deadlines
  • Have the ability to multitask
  • Ability to communicate well at all levels (both written and verbal}
  • Proactive, organised and able to work under pressure using own initiative.

Location and hours:

This is a permanent position, working Monday to Friday, 9.00am to 5.00pm and will be based in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


Merchandising Data Analyst

An exciting permanent opportunity has arisen within our Merchandising department to assist with general reporting and data support to the Merchandising function.

Main duties will include:

  • Creating, running and maintaining merchandising reports
  • Using these reports to supply the merchandising team with all data needs
  • Supporting the Buying and Merchandising teams with size ratios and planning templates
  • Ad hoc data reporting/analysis
  • Stock – Gap and Opportunity analysis
  • Trend and Competitor analysis.

Skills and knowledge required:

  • Excellent communication skills
  • Advance knowledge of Microsoft Excel
  • High level of attention to detail
  • Ability to work using own initiative
  • A passion for the more technical aspects of data analysis
  • Ability to work to deadlines and under pressure.

Location and hours:

Working Monday to Friday, 9.00am to 5.00pm and will be based in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.



We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

Buying Assistant

Are you looking for that next step up in your career? We have a new and exciting opportunity within our Buying department for the role of Buying Assistant. Reporting directly to one of our Buyers, you will be responsible for the follow through of orders after purchase.

Main duties will include:

  • Following through the approval process of fit samples, lab dips, fabrics, prints, embroideries and components for each ordered style
  • Managing the sample process and leading all supplier contact and relationships, ensuring relevant people and departments are informed on the sample status
  • Supporting the administration of the Buyer
  • Accurately inputting orders - researching data to provide accurate size breaks/colour analysis
  • Setting up of critical path for each order with the relevant supplier
  • Co-ordinating the samples on arrival, liaising with the operations and photography teams
  • Labelling products and bar coding
  • Checking fabric content and updating systems
  • Creating data packs for Buyers
  • Checking re-buy codes, ensuring we do not replicate
  • Ensuring delivery of photo samples within photo-shoot deadlines

Knowledge and Skills required:

  • Methodical, Strong organisational and communication skills with exceptional attention to detail
  • The ability to handle a heavy workload within tight deadlines
  • Strong commercial awareness and knowledge of the market place
  • Analytical and numeracy skills
  • Excellent verbal, and written skills
  • Good working knowledge of Microsoft packages such as Outlook, Word and Excel

Hours of work: 9.00am – 5.00pm, Monday – Friday.

Click here to apply *

* Please attach your CV and covering letter.


We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

Developer (UI)

We are looking to recruit a Developer to join our IT Development team. Reporting to the Head of Development, you will be responsible for the UI elements of the website ensuring a consistently high level of quality. You will be involved with the technical design and will work with an experienced development team.

Main duties will include:

  • Developing and improving the website code base and content, adhering to responsive web design patterns and ensuring high quality graphic standards and brand consistency.
  • Collaborating with the e-Commerce team to optimise the website and improve usability throughout the customer journey
  • Improving the quality of the code by analysing the structure ensuring we have 100% unit test coverage on all JavaScript
  • Following best practices and standards for accessibility and cross-browser compatibility
  • Performing peer reviews of code changes and adhere to IT Principles and Standards
  • Ensuring the features developed are produced to the highest possible quality in the fastest possible time and no less
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Keeping up-to-date on emerging technologies
  • Improving the website and identify any functional, technical or performance problems providing suggestions for improvements and coding them.

Skills and knowledge required:

  • Experience using CSS, Bootstrap, HTML, HTML5, JavaScript, jQuery, Knockout, Angular, .Net, C# and WebAPI’s
  • Familiarity with browser testing and debugging
  • Very strong attention to detail
  • Confident and works well as a team member
  • Enthusiastic, adaptable and always thinking outside the box to achieve our vision
  • Analytical in approach, tenacious and driven by results
  • Highly numerate and literate, with the ability to produce top quality written specifications
  • Proactive and highly organised, with strong time management and planning skills
  • Experience of working in an Agile Development Team including TDD and BDD methodologies and Test Automation would be desirable.

Location and hours:

This is a permanent position, working Monday to Friday, 9am to 5pm and will be based at our head office in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


QA Analyst (UI)

We are looking to recruit a QA Analyst to join our IT Development team. Reporting to the Senior QA Analyst, you will be responsible for UI elements of the website ensuring a consistently high level of quality and testing code and content. Working alongside BA's, technical leads and testers to create and review stories and features.

Main duties will include:

  • Testing and improving the website and web content by ensuring we have 100% automated test coverage
  • Collaborating with the e-Commerce team to optimise the website and improve usability throughout the customer journey
  • Ensuring that QA UI standards and principles are followed by performing peer reviews of the tests and acceptance criteria
  • Improving the QA of the website and identify any functional, technical or performance problems providing suggestions for improvements
  • Following best practices and standards for accessibility and cross-browser compatibility
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Ensuring progress is measured and reported in a timely fashion
  • Keeping up-to-date on emerging technologies
  • Improving, sharing and retaining critical in-depth knowledge of the systems developed and maintained by MandM, such as the Website and all supporting services.

Skills and knowledge required:

  • Demonstrable expertise in devising then executing QA processes, tools and techniques Expertise in the use of automated test tools including load, stress and performance testing plus script automation
  • Experience of retail, preferably e-Commerce and/or multi-channel and an understanding of the technologies and associated issues in this environment
  • Experience of working within different development methodologies incl. Agile, waterfall etc. and the role that testing plays in each of them
  • Familiarity with browser testing and debugging
  • Demonstrates comfort with ambiguity and an entrepreneurial style, not afraid to challenge to ensure quality delivery
  • Flexible in approach and neither dogmatic nor bureaucratic when deploying QA disciplines into an inexperienced business
  • Highly numerate and literate, with the ability to produce top quality written specifications and strategy and implementation communication
  • Able to meet tight deadlines and remain calm under pressure
  • Experience of testing in a cloud infrastructure preferably using Google Cloud Services would be desirable.

Location and hours:

This is a permanent position, working Monday to Friday, 9.00am to 5.00pm and will be based at our head office in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


QA Analyst

We are looking to recruit a QA Analyst to join our IT test team. The main responsibilities for this role are to ensure the delivery of quality application projects and changes, executing appropriate QA processes on all code, databases & infrastructure prior to deployment including authorising changes for release.

Main duties will include:

  • Testing and improving the code by ensuring we have 100% test coverage and no code hot spots
  • Ensuring that QA standards and principles are followed by performing peer reviews of the tests and acceptance criteria
  • Improving the QA of the website and identify any functional, technical or performance problems providing suggestions for improvements
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Improving, sharing and retaining critical in-depth knowledge of the systems developed and maintained by MandM, such as the Website and all supporting services
  • Ensuring progress is measured and reported in a timely fashion.

Skills and knowledge required:

  • Demonstrable expertise in devising then executing QA processes, tools and techniques
  • Expertise in the use of automated test tools including load, stress and performance testing plus script automation
  • Experience of testing in a cloud infrastructure preferably using Google Cloud Services
  • Experience of retail, preferably e-Commerce and/or multi-channel and an understanding of the technologies and associated issues in this environment.
  • Experience of working within different development methodologies incl. Agile, waterfall etc. and the role that testing plays in each of them
  • A track record of over-seeing successful software deployments
  • Demonstrates comfort with ambiguity and an entrepreneurial style, not afraid to challenge to ensure quality delivery
  • Flexible in approach and neither dogmatic nor bureaucratic when deploying QA disciplines into an inexperienced business
  • Robust & resilient, a completer/finisher with an attention to detail. Analytical in approach, tenacious and driven by results.
  • Highly numerate and literate, with the ability to produce top quality written specifications and strategy and implementation communication
  • Able to meet tight deadlines and remain calm under pressure.

Location and hours:

Hours of work are 9am - 5:00pm Monday to Friday and will be based at our Head Office in Leominster, Herefordshire, HR6 0SP.

Click here to apply *

* Please attach your CV and covering letter.


Developer

We are looking to recruit a Developer to join our IT Development team. Reporting to the Head of Development, you will be responsible for developing website and services ensuring a consistently high level of quality. You will be involved with the technical design and will work within a development team.

Main duties will include:

  • Developing and improving the website and services code base, either from scratch or by adapting existing code and graphics to meet business requirements
  • Improving the quality of the code by analysing of the structure ensuring we have 100% unit test coverage on all JavaScript
  • Ensuring that coding standards and principles are followed by performing peer reviews of the code and content changes
  • To ensure the features developed are produced to the highest possible quality in the fastest possible time and no less
  • Remaining up-to-date on emerging technologies
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Improving the website and identify any functional, technical or performance problems providing suggestions for improvements and coding them.

Skills and knowledge required:

  • Demonstrable expertise developing websites and services using the full Software Development Life Cycle
  • Experience developing with .NET, C# and API’s
  • Experience developing services and web applications
  • Experience developing in a cloud environment preferably using the Google Cloud Platform
  • Very strong attention to detail
  • Confident and works well as a team member
  • Enthusiastic, adaptable and always think outside the box to achieve our vision
  • Analytical in approach, tenacious and driven by results
  • Highly numerate and literate, with the ability to produce top quality written specifications and strategy and implementation communication
  • Proactive and highly organised, with strong time management and planning skills
  • Able to meet tight deadlines and remain calm under pressure

Location and hours:

This is a permanent position, working Monday to Friday, 9am to 5pm and will be based at our head office in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

Temporary Contact Centre Operator

We have a number of temporary opportunities for adaptable and customer focussed individuals to join our current Contact Centre team over our busy peak period. The primary focus of this role is to provide a professional service to our UK customers working across all administration functions.

Main duties will include:

  • Answering all customer service calls in a professional manner according to Company policy
  • Ensuring all customer interactions are recorded accurately on our customer database
  • Responding to emails from customers in a professional and timely manner
  • Retrieving delivery information from courier websites and communicate this to customers avoiding company jargon
  • Raising trace enquiries relating to delivery information in accordance with individual couriers guidelines
  • Carrying out duties as instructed in a professional manner and achieving individual KPI’s as set by Management.

Skills and knowledge required:

  • Good standard of English - both written and verbal
  • Excellent telephone manner
  • Proficient keyboard entry skills
  • Ability to communicate well at all levels
  • Assertive, confident and able to challenge established ways of working
  • Proactive, organised and able to work under pressure using own initiative.

Hours of work:

9am – 7pm Monday to Friday, 9am – 5pm Saturday, 10am – 4pm Sunday, 4 days per week on a rota basis (Working 1 weekend in 3).

If you are interested in one of these roles, please apply in writing with your CV and detailed covering letter to the HR Department.


Bilingual Customer Service Operator (German)

An exciting opportunity has arisen for a Bilingual Customer Service Operator (German) to join our Contact Centre. The primary focus of this role is to provide a professional service to our UK and International customers.

Main duties will include:

  • Responding to UK and German customer service calls professionally and in accordance with company policies
  • Ensuring all UK and German website emails are responded to professionally and within the agreed KPI
  • Retrieving delivery information from courier websites and communicate this to our customers avoiding company jargon
  • Raising trace enquiries relating to delivery information in accordance with individual couriers processes
  • Assessing responses regarding trace information from carriers/couriers and react accordingly, arranging replacement parcels/refunds as required
  • Liaising with the Delivery Management Team to arrange any collections or escalate complaints
  • Maintaining an accurate log of all email queries and providing daily stats to Team Leader
  • Translating all product information from English into German.

Skills and knowledge required:

  • Fluent in German - both written and verbal
  • Good standard of English - both written and verbal
  • Ability to communicate well at all levels
  • Assertive, confident and able to challenge established ways of working
  • Proactive, organised and able to work under pressure using own initiative.

Previous experience within a Contact Centre or office environment would be desirable.

Location and hours:

Working Monday to Friday, 8am to 5pm however, part time hours may also be considered. The role will be based in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

Due to continuous business growth we now have permanent and temporary job opportunities available in various logistics departments based at our warehouses at Moreton-on-Lugg, Hereford.

We are seeking to recruit enthusiastic, flexible individuals who can communicate effectively and work well as part of a team.

Warehouse Operative Roles

Main duties include counting and checking stock, replenishing stock, picking and packing customer orders and dealing with customer returns.

Hours of work

We have various shift patterns available and will discuss in more detail at interview.

Some options include:

  1. 37.5 hours per week, Monday to Saturday on a 5-day rota basis, 6am to 2pm.
  2. 37.5 hours per week, Monday to Friday, 2pm to 10pm.
  3. 37.5 hours per week, Monday to Friday, 9am to 5pm
  4. 20 hours per week, Monday to Friday, 6pm to 10pm

If you think you meet the criteria and you have what it takes to be part of the MandM team, then we would like to hear from you.

To apply, please request an application form by calling 01568 619559 or by emailing jobvacancies@mandmdirect.com.


We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

Social Media Executive

We are recruiting for an exciting new role within our Customer team. The role primarily involves writing and editing social media content, ensuring brand tone of voice is maintained and uploading to relevant platforms.

Main duties will include:

  • Creating compelling copy following the tone of voice for the brand and categories in a credible and consistent manner across all social media channels
  • Delivering thumb-stopping content through engaging social media communications and interesting blog posts
  • Increasing followers on all social media channels
  • Supporting the social media plan by researching new ideas and keeping up to date with any market changes and new platform launches
  • Creating proactive and reactive content using the team content calendar
  • Briefing in bespoke creative artwork, photography and videography with wider teams to ensure key messages are communicated to followers
  • Working with the Social Media Manager and Senior Social Media and Content Executive to develop social media output
  • Researching relevant content and competitors to ensure we maintain relevancy
  • Auditing, monitoring and reporting regularly on existing content and social media posts, pulling in key learnings from prior posts.

Skills and knowledge required:

  • A passion for social media
  • To be a strong team player
  • Proven experience with social media channels
  • Proven experience of follower growth
  • High level of attention to detail
  • A creative approach
  • Excellent communication skills
  • Knowledge of Microsoft Office applications.

Location and hours of work:

The role will be based at our head office in Leominster, Herefordshire. Hours of work will be 9.00am – 5.00pm, Monday – Friday.

Click here to apply *

* Please attach your CV and covering letter.


CRM Executive

Temporary - up to 3 months

We are seeking a motivated individual with a keen interest in Customer Relationship Management (CRM) to join our Customer team. The successful candidate will be working alongside an experienced team to assist with implementing global multi-channel campaigns predominately through email and the website.

Main duties will include:

  • Developing engaging, impactful and personalised campaigns that drive retention and loyalty to meet team KPIs.
  • Day-to-day management of the email schedule for all sport communications, ensuring all mailings are delivered correctly, promptly and on time to deliver maximum sales and repeat purchases.
  • Briefing, testing and scheduling email campaigns to the German market, with support from the CRM Manager.
  • Proofing and testing the email & homepage creative ready for sign off. Ensuring any amends are forwarded to Creative and re-tested.
  • Reporting and analysing email performance on individually owned email marketing campaigns.
  • Producing, adapting and improving email templates to support the email plan. Working closely with the CRM Manager on the email test and optimisation plan, analysing the results of tests undertaken and making recommendations to improve email performance further.
  • Ensuring best practice email design. Utilise the ESP tool (Silverpop) to ensure maximum deliverability and optimal render ability. Raise support requests and liaise with ESPs as and when required.

Candidates must have a strong commercial understanding, be methodical and be able to demonstrate a high level of accuracy and attention to detail whilst also meeting tight deadlines. Excellent keyboard skills and a good knowledge of Microsoft packages are essential.

Location and hours:

Working Monday to Friday, 9.00am to 5.00pm and based at our head office in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


Trading Executive

An exciting permanent opportunity has arisen within our Merchandising department for a diligent and organised individual wishing to join the Trading team.

Main duties will include:

  • Planning and co-ordination of trading plans on a daily basis across all websites working closely with digital, merchandising, design and CRM teams to compile and execute
  • Managing the international trading plans ensuring customers are targeted with the most relevant messages in each market, align with seasonal events and ensure timings are achievable
  • Working closely with the wider marketing team in the communications of key trading messages to ensure online activity is integrated across all channels and targets reached
  • Responsibility for all messaging and co-ordination of product inclusion, editorial images and translations across all onsite content
  • Working with the Digital Design team to deliver engaging onsite creative as well as ensuring all messaging, links and tracking are correct
  • Developing campaigns to generate sales and hit targets making these relevant and enticing for all customers
  • Maintaining the trading calendar to include all public holidays, school holidays, sporting events and other key events
  • Analysing performance, competition and market gathering data to discover actionable insights.

Knowledge and Skills required:

  • Have good attention to detail
  • Be driven to hit deadlines
  • Have the ability to multitask
  • Ability to communicate well at all levels (both written and verbal}
  • Proactive, organised and able to work under pressure using own initiative.

Location and hours:

This is a permanent position, working Monday to Friday, 9.00am to 5.00pm and will be based in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


Merchandising Data Analyst

An exciting permanent opportunity has arisen within our Merchandising department to assist with general reporting and data support to the Merchandising function.

Main duties will include:

  • Creating, running and maintaining merchandising reports
  • Using these reports to supply the merchandising team with all data needs
  • Supporting the Buying and Merchandising teams with size ratios and planning templates
  • Ad hoc data reporting/analysis
  • Stock – Gap and Opportunity analysis
  • Trend and Competitor analysis.

Skills and knowledge required:

  • Excellent communication skills
  • Advance knowledge of Microsoft Excel
  • High level of attention to detail
  • Ability to work using own initiative
  • A passion for the more technical aspects of data analysis
  • Ability to work to deadlines and under pressure.

Location and hours:

Working Monday to Friday, 9.00am to 5.00pm and will be based in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.



We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

Buying Assistant

Are you looking for that next step up in your career? We have a new and exciting opportunity within our Buying department for the role of Buying Assistant. Reporting directly to one of our Buyers, you will be responsible for the follow through of orders after purchase.

Main duties will include:

  • Following through the approval process of fit samples, lab dips, fabrics, prints, embroideries and components for each ordered style
  • Managing the sample process and leading all supplier contact and relationships, ensuring relevant people and departments are informed on the sample status
  • Supporting the administration of the Buyer
  • Accurately inputting orders - researching data to provide accurate size breaks/colour analysis
  • Setting up of critical path for each order with the relevant supplier
  • Co-ordinating the samples on arrival, liaising with the operations and photography teams
  • Labelling products and bar coding
  • Checking fabric content and updating systems
  • Creating data packs for Buyers
  • Checking re-buy codes, ensuring we do not replicate
  • Ensuring delivery of photo samples within photo-shoot deadlines

Knowledge and Skills required:

  • Methodical, Strong organisational and communication skills with exceptional attention to detail
  • The ability to handle a heavy workload within tight deadlines
  • Strong commercial awareness and knowledge of the market place
  • Analytical and numeracy skills
  • Excellent verbal, and written skills
  • Good working knowledge of Microsoft packages such as Outlook, Word and Excel

Hours of work: 9.00am – 5.00pm, Monday – Friday.

Click here to apply *

* Please attach your CV and covering letter.


We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

Developer (UI)

We are looking to recruit a Developer to join our IT Development team. Reporting to the Head of Development, you will be responsible for the UI elements of the website ensuring a consistently high level of quality. You will be involved with the technical design and will work with an experienced development team.

Main duties will include:

  • Developing and improving the website code base and content, adhering to responsive web design patterns and ensuring high quality graphic standards and brand consistency.
  • Collaborating with the e-Commerce team to optimise the website and improve usability throughout the customer journey
  • Improving the quality of the code by analysing the structure ensuring we have 100% unit test coverage on all JavaScript
  • Following best practices and standards for accessibility and cross-browser compatibility
  • Performing peer reviews of code changes and adhere to IT Principles and Standards
  • Ensuring the features developed are produced to the highest possible quality in the fastest possible time and no less
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Keeping up-to-date on emerging technologies
  • Improving the website and identify any functional, technical or performance problems providing suggestions for improvements and coding them.

Skills and knowledge required:

  • Experience using CSS, Bootstrap, HTML, HTML5, JavaScript, jQuery, Knockout, Angular, .Net, C# and WebAPI’s
  • Familiarity with browser testing and debugging
  • Very strong attention to detail
  • Confident and works well as a team member
  • Enthusiastic, adaptable and always thinking outside the box to achieve our vision
  • Analytical in approach, tenacious and driven by results
  • Highly numerate and literate, with the ability to produce top quality written specifications
  • Proactive and highly organised, with strong time management and planning skills
  • Experience of working in an Agile Development Team including TDD and BDD methodologies and Test Automation would be desirable.

Location and hours:

This is a permanent position, working Monday to Friday, 9am to 5pm and will be based at our head office in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


QA Analyst (UI)

We are looking to recruit a QA Analyst to join our IT Development team. Reporting to the Senior QA Analyst, you will be responsible for UI elements of the website ensuring a consistently high level of quality and testing code and content. Working alongside BA's, technical leads and testers to create and review stories and features.

Main duties will include:

  • Testing and improving the website and web content by ensuring we have 100% automated test coverage
  • Collaborating with the e-Commerce team to optimise the website and improve usability throughout the customer journey
  • Ensuring that QA UI standards and principles are followed by performing peer reviews of the tests and acceptance criteria
  • Improving the QA of the website and identify any functional, technical or performance problems providing suggestions for improvements
  • Following best practices and standards for accessibility and cross-browser compatibility
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Ensuring progress is measured and reported in a timely fashion
  • Keeping up-to-date on emerging technologies
  • Improving, sharing and retaining critical in-depth knowledge of the systems developed and maintained by MandM, such as the Website and all supporting services.

Skills and knowledge required:

  • Demonstrable expertise in devising then executing QA processes, tools and techniques Expertise in the use of automated test tools including load, stress and performance testing plus script automation
  • Experience of retail, preferably e-Commerce and/or multi-channel and an understanding of the technologies and associated issues in this environment
  • Experience of working within different development methodologies incl. Agile, waterfall etc. and the role that testing plays in each of them
  • Familiarity with browser testing and debugging
  • Demonstrates comfort with ambiguity and an entrepreneurial style, not afraid to challenge to ensure quality delivery
  • Flexible in approach and neither dogmatic nor bureaucratic when deploying QA disciplines into an inexperienced business
  • Highly numerate and literate, with the ability to produce top quality written specifications and strategy and implementation communication
  • Able to meet tight deadlines and remain calm under pressure
  • Experience of testing in a cloud infrastructure preferably using Google Cloud Services would be desirable.

Location and hours:

This is a permanent position, working Monday to Friday, 9.00am to 5.00pm and will be based at our head office in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


QA Analyst

We are looking to recruit a QA Analyst to join our IT test team. The main responsibilities for this role are to ensure the delivery of quality application projects and changes, executing appropriate QA processes on all code, databases & infrastructure prior to deployment including authorising changes for release.

Main duties will include:

  • Testing and improving the code by ensuring we have 100% test coverage and no code hot spots
  • Ensuring that QA standards and principles are followed by performing peer reviews of the tests and acceptance criteria
  • Improving the QA of the website and identify any functional, technical or performance problems providing suggestions for improvements
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Improving, sharing and retaining critical in-depth knowledge of the systems developed and maintained by MandM, such as the Website and all supporting services
  • Ensuring progress is measured and reported in a timely fashion.

Skills and knowledge required:

  • Demonstrable expertise in devising then executing QA processes, tools and techniques
  • Expertise in the use of automated test tools including load, stress and performance testing plus script automation
  • Experience of testing in a cloud infrastructure preferably using Google Cloud Services
  • Experience of retail, preferably e-Commerce and/or multi-channel and an understanding of the technologies and associated issues in this environment.
  • Experience of working within different development methodologies incl. Agile, waterfall etc. and the role that testing plays in each of them
  • A track record of over-seeing successful software deployments
  • Demonstrates comfort with ambiguity and an entrepreneurial style, not afraid to challenge to ensure quality delivery
  • Flexible in approach and neither dogmatic nor bureaucratic when deploying QA disciplines into an inexperienced business
  • Robust & resilient, a completer/finisher with an attention to detail. Analytical in approach, tenacious and driven by results.
  • Highly numerate and literate, with the ability to produce top quality written specifications and strategy and implementation communication
  • Able to meet tight deadlines and remain calm under pressure.

Location and hours:

Hours of work are 9am - 5:00pm Monday to Friday and will be based at our Head Office in Leominster, Herefordshire, HR6 0SP.

Click here to apply *

* Please attach your CV and covering letter.


Developer

We are looking to recruit a Developer to join our IT Development team. Reporting to the Head of Development, you will be responsible for developing website and services ensuring a consistently high level of quality. You will be involved with the technical design and will work within a development team.

Main duties will include:

  • Developing and improving the website and services code base, either from scratch or by adapting existing code and graphics to meet business requirements
  • Improving the quality of the code by analysing of the structure ensuring we have 100% unit test coverage on all JavaScript
  • Ensuring that coding standards and principles are followed by performing peer reviews of the code and content changes
  • To ensure the features developed are produced to the highest possible quality in the fastest possible time and no less
  • Remaining up-to-date on emerging technologies
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Improving the website and identify any functional, technical or performance problems providing suggestions for improvements and coding them.

Skills and knowledge required:

  • Demonstrable expertise developing websites and services using the full Software Development Life Cycle
  • Experience developing with .NET, C# and API’s
  • Experience developing services and web applications
  • Experience developing in a cloud environment preferably using the Google Cloud Platform
  • Very strong attention to detail
  • Confident and works well as a team member
  • Enthusiastic, adaptable and always think outside the box to achieve our vision
  • Analytical in approach, tenacious and driven by results
  • Highly numerate and literate, with the ability to produce top quality written specifications and strategy and implementation communication
  • Proactive and highly organised, with strong time management and planning skills
  • Able to meet tight deadlines and remain calm under pressure

Location and hours:

This is a permanent position, working Monday to Friday, 9am to 5pm and will be based at our head office in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

Temporary Contact Centre Operator

We have a number of temporary opportunities for adaptable and customer focussed individuals to join our current Contact Centre team over our busy peak period. The primary focus of this role is to provide a professional service to our UK customers working across all administration functions.

Main duties will include:

  • Answering all customer service calls in a professional manner according to Company policy
  • Ensuring all customer interactions are recorded accurately on our customer database
  • Responding to emails from customers in a professional and timely manner
  • Retrieving delivery information from courier websites and communicate this to customers avoiding company jargon
  • Raising trace enquiries relating to delivery information in accordance with individual couriers guidelines
  • Carrying out duties as instructed in a professional manner and achieving individual KPI’s as set by Management.

Skills and knowledge required:

  • Good standard of English - both written and verbal
  • Excellent telephone manner
  • Proficient keyboard entry skills
  • Ability to communicate well at all levels
  • Assertive, confident and able to challenge established ways of working
  • Proactive, organised and able to work under pressure using own initiative.

Hours of work:

9am – 7pm Monday to Friday, 9am – 5pm Saturday, 10am – 4pm Sunday, 4 days per week on a rota basis (Working 1 weekend in 3).

If you are interested in one of these roles, please apply in writing with your CV and detailed covering letter to the HR Department.


Bilingual Customer Service Operator (German)

An exciting opportunity has arisen for a Bilingual Customer Service Operator (German) to join our Contact Centre. The primary focus of this role is to provide a professional service to our UK and International customers.

Main duties will include:

  • Responding to UK and German customer service calls professionally and in accordance with company policies
  • Ensuring all UK and German website emails are responded to professionally and within the agreed KPI
  • Retrieving delivery information from courier websites and communicate this to our customers avoiding company jargon
  • Raising trace enquiries relating to delivery information in accordance with individual couriers processes
  • Assessing responses regarding trace information from carriers/couriers and react accordingly, arranging replacement parcels/refunds as required
  • Liaising with the Delivery Management Team to arrange any collections or escalate complaints
  • Maintaining an accurate log of all email queries and providing daily stats to Team Leader
  • Translating all product information from English into German.

Skills and knowledge required:

  • Fluent in German - both written and verbal
  • Good standard of English - both written and verbal
  • Ability to communicate well at all levels
  • Assertive, confident and able to challenge established ways of working
  • Proactive, organised and able to work under pressure using own initiative.

Previous experience within a Contact Centre or office environment would be desirable.

Location and hours:

Working Monday to Friday, 8am to 5pm however, part time hours may also be considered. The role will be based in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

Due to continuous business growth we now have permanent and temporary job opportunities available in various logistics departments based at our warehouses at Moreton-on-Lugg, Hereford.

We are seeking to recruit enthusiastic, flexible individuals who can communicate effectively and work well as part of a team.

Warehouse Operative Roles

Main duties include counting and checking stock, replenishing stock, picking and packing customer orders and dealing with customer returns.

Hours of work

We have various shift patterns available and will discuss in more detail at interview.

Some options include:

  1. 37.5 hours per week, Monday to Saturday on a 5-day rota basis, 6am to 2pm.
  2. 37.5 hours per week, Monday to Friday, 2pm to 10pm.
  3. 37.5 hours per week, Monday to Friday, 9am to 5pm
  4. 20 hours per week, Monday to Friday, 6pm to 10pm

If you think you meet the criteria and you have what it takes to be part of the MandM team, then we would like to hear from you.

To apply, please request an application form by calling 01568 619559 or by emailing jobvacancies@mandmdirect.com.


We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

Social Media Executive

We are recruiting for an exciting new role within our Customer team. The role primarily involves writing and editing social media content, ensuring brand tone of voice is maintained and uploading to relevant platforms.

Main duties will include:

  • Creating compelling copy following the tone of voice for the brand and categories in a credible and consistent manner across all social media channels
  • Delivering thumb-stopping content through engaging social media communications and interesting blog posts
  • Increasing followers on all social media channels
  • Supporting the social media plan by researching new ideas and keeping up to date with any market changes and new platform launches
  • Creating proactive and reactive content using the team content calendar
  • Briefing in bespoke creative artwork, photography and videography with wider teams to ensure key messages are communicated to followers
  • Working with the Social Media Manager and Senior Social Media and Content Executive to develop social media output
  • Researching relevant content and competitors to ensure we maintain relevancy
  • Auditing, monitoring and reporting regularly on existing content and social media posts, pulling in key learnings from prior posts.

Skills and knowledge required:

  • A passion for social media
  • To be a strong team player
  • Proven experience with social media channels
  • Proven experience of follower growth
  • High level of attention to detail
  • A creative approach
  • Excellent communication skills
  • Knowledge of Microsoft Office applications.

Location and hours of work:

The role will be based at our head office in Leominster, Herefordshire. Hours of work will be 9.00am – 5.00pm, Monday – Friday.

Click here to apply *

* Please attach your CV and covering letter.


CRM Executive

Temporary - up to 3 months

We are seeking a motivated individual with a keen interest in Customer Relationship Management (CRM) to join our Customer team. The successful candidate will be working alongside an experienced team to assist with implementing global multi-channel campaigns predominately through email and the website.

Main duties will include:

  • Developing engaging, impactful and personalised campaigns that drive retention and loyalty to meet team KPIs.
  • Day-to-day management of the email schedule for all sport communications, ensuring all mailings are delivered correctly, promptly and on time to deliver maximum sales and repeat purchases.
  • Briefing, testing and scheduling email campaigns to the German market, with support from the CRM Manager.
  • Proofing and testing the email & homepage creative ready for sign off. Ensuring any amends are forwarded to Creative and re-tested.
  • Reporting and analysing email performance on individually owned email marketing campaigns.
  • Producing, adapting and improving email templates to support the email plan. Working closely with the CRM Manager on the email test and optimisation plan, analysing the results of tests undertaken and making recommendations to improve email performance further.
  • Ensuring best practice email design. Utilise the ESP tool (Silverpop) to ensure maximum deliverability and optimal render ability. Raise support requests and liaise with ESPs as and when required.

Candidates must have a strong commercial understanding, be methodical and be able to demonstrate a high level of accuracy and attention to detail whilst also meeting tight deadlines. Excellent keyboard skills and a good knowledge of Microsoft packages are essential.

Location and hours:

Working Monday to Friday, 9.00am to 5.00pm and based at our head office in Leominster, Herefordshire.

Click here to apply *

* Please attach your CV and covering letter.


We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

There are currently no vacancies in any of our departments.