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Why work at MandM Direct?

We’re passionate about what we do! From the email in your inbox to the package that lands on your doormat, we pride ourselves on creating excitement for everyone that shops with us. We’ve got an amazing following of loyal customers who’ve been discovering our secret for over 25 years.

Our success is down to our commitment to deliver the best possible customer journey. From seeking out the biggest brands at the lowest prices, clear communications in our emails and catalogues, fast and efficient delivery to their door and our award winning customer service – it’s an exciting business and one in which everybody plays an important part.

We have over 500 employees over our two sites situated in the beautiful county of Herefordshire, close to the Welsh border. Our Head Office is based in Leominster and our Distribution Centre in Moreton-on-Lugg.

There are currently no roles in Marketing. Please click here to see all roles.
There are currently no roles in Buying. Please click here to see all roles.

Helpdesk Analyst

We are seeking a motivated individual with an ambition to build a career in IT to join the Helpdesk team. The successful candidate will be working alongside a team of experienced Helpdesk Analysts to provide 1st line IT support to all IT users within the business.

Main duties will include:

  • Answering Helpdesk support calls, providing 1st line support during normal business hours and participating in an out of hours support service
  • Liaising with customers and 3rd parties, as and when required, to resolve problems and queries
  • Managing support requests coming into the department, engaging with internal support teams, ensuring that the service delivered is within agreed service levels
  • Analysing support requests and participate in creating/improving Helpdesk 1st response processes and procedures
  • Creating and maintaining relevant team documentation, work instructions, FAQ’s and support guides
  • Working closely with internal users to identify support or change requirements, where appropriate recommend possible solutions, for systems within your remit
  • Ensuring Helpdesk performance is measured and reported in a timely fashion via agreed departmental processes.

The ideal candidate will be a clear and effective communicator who is able to achieve an excellent level of customer satisfaction. A ‘can do’ approach with a strong focus on team-working is essential.

Other skills/expertise that would be beneficial:

  • Ideally expertise in the provision of 1st line IT support services
  • Experience of working in a call logging system environment
  • Relevant IT qualifications
  • Experience in PC hardware and software maintenance and upgrades
  • A basic understanding of the technology components (application and infrastructure) utilised in an e-Commerce environment.

Hours of work:

37.5 hours per week, this will be on a rota to cover key business hours between 8am and 6pm Monday to Friday, however hours will be extended throughout peak trading periods. Applicants will be expected to provide out of hours emergency cover on a rota basis after the successful completion of a probationary period.

Click here to apply *

* Please attach your CV and covering letter.


We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

There are currently no roles in Finance. Please click here to see all roles.
There are currently no roles in Contact Centre. Please click here to see all roles.
There are currently no roles in Distribution Centre. Please click here to see all roles.
There are currently no roles in Admin. Please click here to see all roles.
There are currently no roles in Facilities. Please click here to see all roles.
There are currently no roles in HR. Please click here to see all roles.
There are currently no roles in Marketing. Please click here to see all roles.

Helpdesk Analyst

We are seeking a motivated individual with an ambition to build a career in IT to join the Helpdesk team. The successful candidate will be working alongside a team of experienced Helpdesk Analysts to provide 1st line IT support to all IT users within the business.

Main duties will include:

  • Answering Helpdesk support calls, providing 1st line support during normal business hours and participating in an out of hours support service
  • Liaising with customers and 3rd parties, as and when required, to resolve problems and queries
  • Managing support requests coming into the department, engaging with internal support teams, ensuring that the service delivered is within agreed service levels
  • Analysing support requests and participate in creating/improving Helpdesk 1st response processes and procedures
  • Creating and maintaining relevant team documentation, work instructions, FAQ’s and support guides
  • Working closely with internal users to identify support or change requirements, where appropriate recommend possible solutions, for systems within your remit
  • Ensuring Helpdesk performance is measured and reported in a timely fashion via agreed departmental processes.

The ideal candidate will be a clear and effective communicator who is able to achieve an excellent level of customer satisfaction. A ‘can do’ approach with a strong focus on team-working is essential.

Other skills/expertise that would be beneficial:

  • Ideally expertise in the provision of 1st line IT support services
  • Experience of working in a call logging system environment
  • Relevant IT qualifications
  • Experience in PC hardware and software maintenance and upgrades
  • A basic understanding of the technology components (application and infrastructure) utilised in an e-Commerce environment.

Hours of work:

37.5 hours per week, this will be on a rota to cover key business hours between 8am and 6pm Monday to Friday, however hours will be extended throughout peak trading periods. Applicants will be expected to provide out of hours emergency cover on a rota basis after the successful completion of a probationary period.

Click here to apply *

* Please attach your CV and covering letter.


There are currently no roles in Distribution Centre. Please click here to see all roles.
There are currently no roles in Contact Centre. Please click here to see all roles.
There are currently no roles in Buying. Please click here to see all roles.
There are currently no roles in HR. Please click here to see all roles.
There are currently no roles in Finance. Please click here to see all roles.
There are currently no roles in Admin. Please click here to see all roles.
There are currently no roles in Facilities. Please click here to see all roles.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.