Close Basket

Close Basket

Go to Checkout

Close Basket

CRM MANAGER

MATERNITY COVER

The Role:

We are looking to recruit a CRM Manager to join our Marketing department on a temporary basis covering maternity leave for up to 12 months. You will be responsible for the management, planning and execution of all marketing communications, working closely with other Marketing Managers to appropriately execute brand guidelines, look, feel and tone of voice through all communications.

Main duties will include:

  • Implementing the CRM strategy, focussing on converting sign up customers, retaining active customers and reactivating lapsed customers to increase average lifetime value
  • Using analytics and strategic insights to shape the CRM strategy in terms of campaign generation through all customer touch points - Digital, DM and SMS
  • Working closely with the all other marketing teams to develop innovative, integrated digital campaigns, with a consistent message, across all consumer touch-points
  • Owning all marketing led customer communications ensuring the copy and content is in-line with brand guidelines and that all copy and content is reviewed on a regular basis, including homepages, weekly broadcast emails, transactional emails, ADHOC customer communications
  • Managing, planning and implementing the CRM programs via email marketing, optimising content, message and recipient list to drive performance
  • Be responsible for the briefing and sign off of all creative content for home page and email campaigns. Ensuring all steps of the process are well executed and that briefs and sign off steps are delivered on time
  • Manage the day to day relationships with the email service providers.

Skills and experience required:

  • Deep working knowledge of email broadcast marketing and campaign management
  • Excellent budget management skills
  • High degree of commercial awareness (including budget control, performance evaluation)
  • Ability to communicate well at all levels (both written and verbal)
  • Managing, planning and implementing the CRM programs via email marketing, optimising content, message and recipient list to drive performance
  • Assertive, confident and able to challenge established ways of working
  • Proactive, resilient and able to work using own initiative
  • Qualified to degree level or relevant marketing experience.

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.


CRM EXECUTIVE

The Role:

We are looking to recruit a CRM Executive to join our Marketing department. Reporting to the Customer Relationship Management (CRM) Manager, you will be responsible for implementing global multi-channel campaigns predominantly through email and the website. Working within a team you will develop a clear targeting strategy, using campaign results to shape activity moving forward.

Main duties will include:

  • Developing engaging, impactful and personal campaigns that drive retention and loyalty to meet team KPIs
  • Introducing and maintaining dynamic content within all email campaigns
  • Working closely with the other marketing teams to develop innovative and integrated campaigns, with a consistent message across all consumer touch-points including social media, email and direct mail
  • Managing the email and homepage production process for all newsletter sends and panels across core and International channels
  • Creating briefs including marketing messages, links and prices where relevant, in accordance with the trading calendar and direction from the Marketing Manager
  • The day-to-day management of the email schedule for newsletter and general trade category’s across all channels, ensuring all mailings are delivered correctly, promptly and to schedule to deliver maximum revenues
  • Producing, adapting and improving email templates to support the email plan. Working closely with the CRM Manager on the email test and optimisation plan, analyse the results of tests undertaken and make recommendations to improve email performance further
  • Proofing the email & homepage creative including spelling, links and offer codes. Ensure any amends are forwarded to Creative and re-tested ready for sign–off
  • Developing and maintaining a first and second order programme for all channels in line with KPIs
  • Maintaining and reporting on abandon cart programmes across all channels
  • Developing and maintaining preference centres for all channels

Skills and knowledge required:

  • Excellent communication skills
  • Good project management - ability to manage and deliver several campaigns at the same time
  • Attention to detail with excellent spelling, grammar and punctuation
  • Strong commercial understanding
  • Ability to work under pressure, hit targets and be reactive to real time results
  • Assertive, confident and able to challenge established ways of working
  • Proactive and able to work using own initiative

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

DEVELOPER

The Role:

We are looking to recruit a Developer to join our IT Development team. Reporting to the Head of Development, you will be responsible for the coding of the website ensuring a consistently high level of code quality. You will be involved with the technical design and will guide the development team in how the site works, looks and feels.

Main duties will include:

  • Ensuring that coding standards and principles are followed by performing peer reviews of the code and content changes
  • Improving the quality of the code by analysis of the structure ensuring we have 100% test coverage and no code hot spots
  • Ensuring the features developed are produced to the highest possible quality in the fastest possible time and no less, so that we are able to continue to do so in the future
  • Developing and improving the code base, either from scratch or by adapting existing code and graphics to meet business requirements
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Improving the website and identify any functional, technical or performance problems providing suggestions for improvements and coding them.

Skills and knowledge required:

  • Some experience working with .NET and C# and have experience with the full software development life cycle.
  • Very strong attention to detail
  • Confident and works well as a team member
  • Enthusiastic, adaptable and always think outside the box to achieve our vision
  • Analytical in approach, tenacious and driven by results
  • The successful candidate should have experience in CSS3 and Bootstrap, HTML5, Java script, MVC5, ASP.Net and SQL Server 2012 or later.

Experience in some of the following technologies would be desirable but not essential:

  • Windows Applications
  • Windows Services
  • NoSql databases i.e. MongoDB

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.


Senior QA Analyst

The Role:

We are looking to recruit a Senior QA Analyst to join our IT Development team. Reporting to the Test Team Leader, you will be responsible for the QA of the website ensuring a consistently high level of code quality.

Main duties will include:

  • Ensuring the technical direction of the QA team in liaison with the Team Leader ensuring that the team are aware of the principles of good software design and development
  • Maintaining the QA of the website and identifying any functional, technical or performance problems providing suggestions for improvements
  • Ensuring the features developed by the team are produced to the highest possible quality in the fastest possible time
  • Improving, sharing and retaining critical in-depth knowledge of the systems developed and maintained by MandM, such as the website and all supporting services
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Developing and mentoring the QA community including one to one mentoring where necessary
  • Ensuring that QA standards and principles are followed by performing peer reviews of the tests and acceptance criteria
  • Improving the quality of the code by ensuring we have 100% test coverage and no code hot spots.

Skills and knowledge required:

  • Demonstrable expertise in devising then executing Agile QA processes, tools and techniques
  • Expertise in the use of automated test tools including load, stress and performance testing plus script automation
  • Experience of retail, preferably e-Commerce and/or multi-channel and an understanding of the technologies and associated issues in this environment.
  • Experience of working within different development methodologies incl. Agile, waterfall etc. and the role that testing plays in each of them
  • A track record of over-seeing successful software deployments
  • Demonstrates comfort with ambiguity and an entrepreneurial style, not afraid to challenge to ensure quality delivery
  • Flexible in approach and neither dogmatic nor bureaucratic when deploying QA disciplines into an inexperienced business
  • Robust & resilient, a completer/finisher with an attention to detail. Analytical in approach, tenacious and driven by results.

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

There are currently no roles in Distribution Centre Please click here to see all roles.
There are currently no roles in Contact Centre Please click here to see all roles.
There are currently no roles in Buying Please click here to see all roles.
There are currently no roles in HR Please click here to see all roles.
There are currently no roles in Finance Please click here to see all roles.
There are currently no roles in Admin Please click here to see all roles.
There are currently no roles in Facilities Please click here to see all roles.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

There are currently no vacancies in any of our departments.

CRM MANAGER

MATERNITY COVER

The Role:

We are looking to recruit a CRM Manager to join our Marketing department on a temporary basis covering maternity leave for up to 12 months. You will be responsible for the management, planning and execution of all marketing communications, working closely with other Marketing Managers to appropriately execute brand guidelines, look, feel and tone of voice through all communications.

Main duties will include:

  • Implementing the CRM strategy, focussing on converting sign up customers, retaining active customers and reactivating lapsed customers to increase average lifetime value
  • Using analytics and strategic insights to shape the CRM strategy in terms of campaign generation through all customer touch points - Digital, DM and SMS
  • Working closely with the all other marketing teams to develop innovative, integrated digital campaigns, with a consistent message, across all consumer touch-points
  • Owning all marketing led customer communications ensuring the copy and content is in-line with brand guidelines and that all copy and content is reviewed on a regular basis, including homepages, weekly broadcast emails, transactional emails, ADHOC customer communications
  • Managing, planning and implementing the CRM programs via email marketing, optimising content, message and recipient list to drive performance
  • Be responsible for the briefing and sign off of all creative content for home page and email campaigns. Ensuring all steps of the process are well executed and that briefs and sign off steps are delivered on time
  • Manage the day to day relationships with the email service providers.

Skills and experience required:

  • Deep working knowledge of email broadcast marketing and campaign management
  • Excellent budget management skills
  • High degree of commercial awareness (including budget control, performance evaluation)
  • Ability to communicate well at all levels (both written and verbal)
  • Managing, planning and implementing the CRM programs via email marketing, optimising content, message and recipient list to drive performance
  • Assertive, confident and able to challenge established ways of working
  • Proactive, resilient and able to work using own initiative
  • Qualified to degree level or relevant marketing experience.

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.


CRM EXECUTIVE

The Role:

We are looking to recruit a CRM Executive to join our Marketing department. Reporting to the Customer Relationship Management (CRM) Manager, you will be responsible for implementing global multi-channel campaigns predominantly through email and the website. Working within a team you will develop a clear targeting strategy, using campaign results to shape activity moving forward.

Main duties will include:

  • Developing engaging, impactful and personal campaigns that drive retention and loyalty to meet team KPIs
  • Introducing and maintaining dynamic content within all email campaigns
  • Working closely with the other marketing teams to develop innovative and integrated campaigns, with a consistent message across all consumer touch-points including social media, email and direct mail
  • Managing the email and homepage production process for all newsletter sends and panels across core and International channels
  • Creating briefs including marketing messages, links and prices where relevant, in accordance with the trading calendar and direction from the Marketing Manager
  • The day-to-day management of the email schedule for newsletter and general trade category’s across all channels, ensuring all mailings are delivered correctly, promptly and to schedule to deliver maximum revenues
  • Producing, adapting and improving email templates to support the email plan. Working closely with the CRM Manager on the email test and optimisation plan, analyse the results of tests undertaken and make recommendations to improve email performance further
  • Proofing the email & homepage creative including spelling, links and offer codes. Ensure any amends are forwarded to Creative and re-tested ready for sign–off
  • Developing and maintaining a first and second order programme for all channels in line with KPIs
  • Maintaining and reporting on abandon cart programmes across all channels
  • Developing and maintaining preference centres for all channels

Skills and knowledge required:

  • Excellent communication skills
  • Good project management - ability to manage and deliver several campaigns at the same time
  • Attention to detail with excellent spelling, grammar and punctuation
  • Strong commercial understanding
  • Ability to work under pressure, hit targets and be reactive to real time results
  • Assertive, confident and able to challenge established ways of working
  • Proactive and able to work using own initiative

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

Please click here to return to the main page.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

DEVELOPER

The Role:

We are looking to recruit a Developer to join our IT Development team. Reporting to the Head of Development, you will be responsible for the coding of the website ensuring a consistently high level of code quality. You will be involved with the technical design and will guide the development team in how the site works, looks and feels.

Main duties will include:

  • Ensuring that coding standards and principles are followed by performing peer reviews of the code and content changes
  • Improving the quality of the code by analysis of the structure ensuring we have 100% test coverage and no code hot spots
  • Ensuring the features developed are produced to the highest possible quality in the fastest possible time and no less, so that we are able to continue to do so in the future
  • Developing and improving the code base, either from scratch or by adapting existing code and graphics to meet business requirements
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Improving the website and identify any functional, technical or performance problems providing suggestions for improvements and coding them.

Skills and knowledge required:

  • Some experience working with .NET and C# and have experience with the full software development life cycle.
  • Very strong attention to detail
  • Confident and works well as a team member
  • Enthusiastic, adaptable and always think outside the box to achieve our vision
  • Analytical in approach, tenacious and driven by results
  • The successful candidate should have experience in CSS3 and Bootstrap, HTML5, Java script, MVC5, ASP.Net and SQL Server 2012 or later.

Experience in some of the following technologies would be desirable but not essential:

  • Windows Applications
  • Windows Services
  • NoSql databases i.e. MongoDB

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.


Senior QA Analyst

The Role:

We are looking to recruit a Senior QA Analyst to join our IT Development team. Reporting to the Test Team Leader, you will be responsible for the QA of the website ensuring a consistently high level of code quality.

Main duties will include:

  • Ensuring the technical direction of the QA team in liaison with the Team Leader ensuring that the team are aware of the principles of good software design and development
  • Maintaining the QA of the website and identifying any functional, technical or performance problems providing suggestions for improvements
  • Ensuring the features developed by the team are produced to the highest possible quality in the fastest possible time
  • Improving, sharing and retaining critical in-depth knowledge of the systems developed and maintained by MandM, such as the website and all supporting services
  • Ensuring that the Agile Software Development Life Cycle is followed
  • Developing and mentoring the QA community including one to one mentoring where necessary
  • Ensuring that QA standards and principles are followed by performing peer reviews of the tests and acceptance criteria
  • Improving the quality of the code by ensuring we have 100% test coverage and no code hot spots.

Skills and knowledge required:

  • Demonstrable expertise in devising then executing Agile QA processes, tools and techniques
  • Expertise in the use of automated test tools including load, stress and performance testing plus script automation
  • Experience of retail, preferably e-Commerce and/or multi-channel and an understanding of the technologies and associated issues in this environment.
  • Experience of working within different development methodologies incl. Agile, waterfall etc. and the role that testing plays in each of them
  • A track record of over-seeing successful software deployments
  • Demonstrates comfort with ambiguity and an entrepreneurial style, not afraid to challenge to ensure quality delivery
  • Flexible in approach and neither dogmatic nor bureaucratic when deploying QA disciplines into an inexperienced business
  • Robust & resilient, a completer/finisher with an attention to detail. Analytical in approach, tenacious and driven by results.

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

Please click here to return to the main page.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

There are currently no roles in Distribution Centre Please click here to see all roles.

Please click here to return to the main page.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

There are currently no roles in Contact Centre Please click here to see all roles.

Please click here to return to the main page.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

There are currently no roles in Buying Please click here to see all roles.

Please click here to return to the main page.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

There are currently no roles in HR Please click here to see all roles.

Please click here to return to the main page.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

There are currently no roles in Finance Please click here to see all roles.

Please click here to return to the main page.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

There are currently no roles in Admin Please click here to see all roles.

Please click here to return to the main page.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

There are currently no roles in Facilities Please click here to see all roles.

Please click here to return to the main page.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

Why work at MandM Direct?

We’re passionate about what we do! From the email in your inbox to the package that lands on your doormat, we pride ourselves on creating excitement for everyone that shops with us. We’ve got an amazing following of loyal customers who’ve been discovering our secret for over 25 years.

Our success is down to our commitment to deliver the best possible customer journey. From seeking out the biggest brands at the lowest prices, clear communications in our emails and catalogues, fast and efficient delivery to their door and our award winning customer service – it’s an exciting business and one in which everybody plays an important part.

We have over 500 employees over our two sites situated in the beautiful county of Herefordshire, close to the Welsh border. Our Head Office is based in Leominster and our Distribution Centre in Moreton-on-Lugg.