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Why work at MandM Direct?

We’re passionate about what we do! From the email in your inbox to the package that lands on your doormat, we pride ourselves on creating excitement for everyone that shops with us. We’ve got an amazing following of loyal customers who’ve been discovering our secret for over 25 years.

Our success is down to our commitment to deliver the best possible customer journey. From seeking out the biggest brands at the lowest prices, clear communications in our emails and catalogues, fast and efficient delivery to their door and our award winning customer service – it’s an exciting business and one in which everybody plays an important part.

We have over 500 employees over our two sites situated in the beautiful county of Herefordshire, close to the Welsh border. Our Head Office is based in Leominster and our Distribution Centre in Moreton-on-Lugg.

Customer Insight and Planning Manager

An opportunity has arisen within the Marketing Department for an enthusiastic, results-driven individual for the role of Customer Insight and Planning Manager. Reporting to the Marketing Director, you will be working at senior level and have experience from top UK retailers.

Main duties will include:

  • Managing the data and insight for a £100 million revenue pureplay business
  • Ensuring best practice third party data solutions transitioning to a singular customer view and customer first approach
  • Managing a team of 10 including 2 direct reports, driving and developing their skill set to deliver insightful, accurate reporting and analysis that drives business and customer performance, to agreed timescales
  • Managing the customer communications data and the software used to process across all channels
  • Working closely with the Marketing Managers to deliver actionable insight and help develop the acquisition and retention comms programme
  • Managing the reporting of TV campaigns in the context of other marketing activity using attribution analysis
  • Championing the use of customer insight across all channels ensuring we have a clear view on our customer performance and the opportunities - using email engagement, onsite behaviour and transactional data, alongside demographic data and customer surveys
  • Being responsible for managing customer profiling and segmentation to drive personalisation and marketing comms

Skills and knowledge required:

  • Have experience working in a fast paced commercial environment, ideally with a customer insight and customer database management background
  • Ability to interpret complex data and reports, with a view to providing insights to the business for acquisition, retention and reactivation programmes
  • Possess an excellent working knowledge of Excel and an understanding of customer databases and their application
  • Be qualified to degree level with relevant insight/analysis experience
  • Possess working knowledge of Google Analytics
  • Be an effective communicator with good leadership skills

To apply for this vacancy send an email to jobvacancies@mandmdirect.com.

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.


Search Merchandiser

We are looking to recruit a Search Merchandiser to join our Marketing team. Reporting to the Web Merchandising Manager, the primary focus of this role is to optimise onsite search engine across all websites to enhance customer experience. As part of the role, you will also be responsible for analysing customer behaviour and page conversion, identifying opportunities essential for improving site conversion and basket values.

Main duties will include:

  • To monitor product, search and page performance across all channels and implement changes to improve conversion
  • Informing relevant Buyers when a search trend is identified
  • Managing and maintaining Fredhopper Black and White list
  • Providing daily, weekly and monthly reports for search
  • Monitoring and reporting on site searches and failed searches across all channels
  • Managing and optimising search related Fredhopper product and banner campaigns
  • To manage and test optimal navigation layout across the site
  • Managing and reporting on Feefo customer reviews
  • Sending Feefo updated live product report – fortnightly
  • To make relevant Buyers aware of any recurring negative product reviews.

Skills and knowledge required:

  • Strong analytical knowledge including the use of Excel
  • Strong written skills with attention to detail
  • Knowledge of sports and fashion brands and products
  • Excellent communication skills, both verbal and written
  • Assertive, confident and able to challenge established ways of working
  • Proactive, resilient and able to work using own initiative.

To apply for this vacancy send an email to jobvacancies@mandmdirect.com.

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.


Junior Product Fashion Stylist

We are looking to recruit a Junior Product Fashion Stylist to join our Marketing team. The primary focus of this role is to provide a styling of MandM products whilst following in-house styling guidelines.

Main duties will include:

  • Learning onset standards and styling techniques (to include still life, on model and mannequin basics)
  • Working efficiently alongside the studio team ensuring effective communication
  • Ensuring sample stock is not damaged during the styling / photo shoot process
  • To develop an eye for visual composition and proportion
  • Maintaining organised, ordered photo studio
  • Developing strong up to date knowledge of brands, trends and MandM style
  • Keeping up to date with the latest seasonal trends.

Skills and knowledge required:

  • Proactive and ability to show initiative
  • Excellent work ethic
  • Strong organisational and communication skills with exceptional attention to detail
  • Good time management with the ability to achieve daily and weekly deadlines
  • A strong commercial awareness and knowledge of the market place
  • Qualified to degree level in Fashion / Art or relevant experience in a similar role would be advantageous but not essential as full training will be provided
  • To be passionate and enthusiastic for the brand and product.

To apply for this vacancy send an email to jobvacancies@mandmdirect.com.

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.


Junior Photography Administrator

We are looking to recruit a Junior Photography Administrator to join our Marketing team. The primary focus of this role is to provide administrative support to the Studio Manager to ensure smooth operation within the photography studio.

Main duties will include:

  • The execution of flat mannequin shots, clothing, footwear and accessories in-line with company photography standards
  • Accurate coding / naming of final images before uploading onto the server digital asset management system
  • The maintenance of in-house photo studio and associated equipment
  • Booking models and organising photo shoots in the absence of the Studio Manager
  • Checking the rails for back shots or missing products
  • Providing assistance in choosing the best shots
  • Competitor monitoring
  • Other ad-hoc general administrative duties

Skills and knowledge required:

  • Strong composition skills and knowledge of fashion trends and competitive photography standards
  • Excellent communication skills (verbal and written)
  • Exceptional organisational skills
  • A strong ability to prioritise
  • Checking the rails for back shots or missing products
  • Exceptional attention to detail
  • The ability to handle a heavy workload within tight deadlines
  • Strong commercial awareness

To apply for this vacancy send an email to jobvacancies@mandmdirect.com.

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

Catalogue Merchandiser

We are looking to recruit a Catalogue Merchandiser to join our Buying and Merchandising team. Reporting to the Catalogue Merchandising Manager, you will be responsible for the planning and merchandising pages for all printed media.

Main duties will include:

  • Creating photo briefs, detailing worn photography requirements
  • Planning your section of the catalogue and building pages using relevant catalogue merchandising techniques
  • Selecting product worthy of special photography and liaise with the Creative team and/or In House Photographer accordingly
  • To sign off prices on screen with Creative team
  • Owning and delivering all catalogue team deadlines within the catalogue process timetable
  • Proofing and making any necessary amendments.
  • Reviewing buyer feedback from Volume 1 and Volume 2
  • Liaising with Buyers to determine look and feel
  • Being instrumental in the creative brief, page planning, space take and ensure achievement of GP per page in line with budgeted targets
  • Analysing catalogue performance and addressing areas of weakness in subsequent volumes
  • Continually assessing sell through rates and finding suitable products to replace those lines forecasted to sell out
  • Ensuring catalogue offer is representative of the season and the overall stock offer.

Skills and knowledge required:

  • Sound commercial acumen
  • Good communication and organisational skills
  • High level of attention to detail
  • Strong ability to prioritize workloads and work to tight deadlines.

To apply for this vacancy send an email to jobvacancies@mandmdirect.com.

Location and hours:

Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

Senior UI Developer

We are looking for a passionate Senior UI Developer to join our expanding teams. Reporting to the Head of Development, you will be responsible for the architecture, design and coding of the UI elements of the website ensuring a consistently high level of design quality and performance. This is a fantastic opportunity to work with cutting edge technologies in a UK leading e-tailer outfit.

The role is predominantly UI based but may require some C# skills. The role is internal client facing and will involve direct client contact. It also involves a high degree of autonomy, and the ability to work with and code within a development team.

Main duties will include:

  • Responsible for the architecture of the client side code and style libraries ensuring they are to latest standards and provide excellent performance and page size
  • Responsible for UI coding standards and peer reviews of the content changes
  • Meeting tight deadlines daily and manage multiple streams of activity
  • Scoping wireframes, documents and technical specifications where required
  • Provide analysis and design for the content side of future project work to existing teams
  • Write the code, either from scratch or by adapting existing website software and graphics packages to meet business requirements
  • Test the website and identify any technical problems

Skills and knowledge required:

  • Excellent hand-coded HTML5, CSS3, JavaScript
  • Node.JS / Angluar.JS / Knockout.JS development experience
  • Responsive web design / mobile development
  • Experience working in an Agile environment
  • Digital/Media/e-Commerce experience is desirable
  • Technical Leadership skills.

To apply for this vacancy send an email to jobvacancies@mandmdirect.com.

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.


QA Analyst

We are looking to recruit a QA Analyst to join our IT Development team. Reporting to the Test Team Leader, you will be responsible for the delivery of quality application projects and changes, executing appropriate QA processes on all code, databases & infrastructure prior to deployment including authorising changes for release.

Main duties will include:

  • Ensuring that QA standards and principles are followed by performing peer reviews of the tests and acceptance criteria.
  • Producing appropriate test documentation at appropriate stages of the development process.
  • Ensuring all application releases are appropriately planned and resourced to enable the creation and testing of rollout and rollback plans.
  • Analysing, publishing and managing risks and issues for each planned software/infrastructure release to de-risk delivery.
  • Following, and suggesting improvements for, the MandM Agile Software Development Life Cycle.
  • Ensuring the features developed by the team is of the highest possible quality in the fastest possible time, to enable us to continue to do so in the future.

Skills and knowledge required:

  • Ability to communicate well at all levels (both written and verbal).
  • Assertive, confident and able to challenge established ways of working in a combined skills delivery team.
  • Demonstrable expertise in devising then executing QA processes, tools and techniques.
  • Experience of retail, preferably e-Commerce and/or multi-channel and an understanding of the technologies and associated issues in this environment.
  • Expertise in devising then executing Agile QA processes, tools and techniques.
  • Expertise in the use of automated test tools including load, stress and performance testing plus script automation.
  • Experience with the following technologies would be desirable: Gherkin / Specflow, Jira Agile, HTML, SQL Queries, C#.

To apply for this vacancy send an email to jobvacancies@mandmdirect.com.

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

There are currently no roles in Finance. Please click here to see all roles.
There are currently no roles in Contact Centre. Please click here to see all roles.
There are currently no roles in Distribution Centre. Please click here to see all roles.
There are currently no roles in Admin. Please click here to see all roles.
There are currently no roles in Facilities. Please click here to see all roles.
There are currently no roles in HR. Please click here to see all roles.

Customer Insight and Planning Manager

An opportunity has arisen within the Marketing Department for an enthusiastic, results-driven individual for the role of Customer Insight and Planning Manager. Reporting to the Marketing Director, you will be working at senior level and have experience from top UK retailers.

Main duties will include:

  • Managing the data and insight for a £100 million revenue pureplay business
  • Ensuring best practice third party data solutions transitioning to a singular customer view and customer first approach
  • Managing a team of 10 including 2 direct reports, driving and developing their skill set to deliver insightful, accurate reporting and analysis that drives business and customer performance, to agreed timescales
  • Managing the customer communications data and the software used to process across all channels
  • Working closely with the Marketing Managers to deliver actionable insight and help develop the acquisition and retention comms programme
  • Managing the reporting of TV campaigns in the context of other marketing activity using attribution analysis
  • Championing the use of customer insight across all channels ensuring we have a clear view on our customer performance and the opportunities - using email engagement, onsite behaviour and transactional data, alongside demographic data and customer surveys
  • Being responsible for managing customer profiling and segmentation to drive personalisation and marketing comms

Skills and knowledge required:

  • Have experience working in a fast paced commercial environment, ideally with a customer insight and customer database management background
  • Ability to interpret complex data and reports, with a view to providing insights to the business for acquisition, retention and reactivation programmes
  • Possess an excellent working knowledge of Excel and an understanding of customer databases and their application
  • Be qualified to degree level with relevant insight/analysis experience
  • Possess working knowledge of Google Analytics
  • Be an effective communicator with good leadership skills

To apply for this vacancy send an email to jobvacancies@mandmdirect.com.

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.


Search Merchandiser

We are looking to recruit a Search Merchandiser to join our Marketing team. Reporting to the Web Merchandising Manager, the primary focus of this role is to optimise onsite search engine across all websites to enhance customer experience. As part of the role, you will also be responsible for analysing customer behaviour and page conversion, identifying opportunities essential for improving site conversion and basket values.

Main duties will include:

  • To monitor product, search and page performance across all channels and implement changes to improve conversion
  • Informing relevant Buyers when a search trend is identified
  • Managing and maintaining Fredhopper Black and White list
  • Providing daily, weekly and monthly reports for search
  • Monitoring and reporting on site searches and failed searches across all channels
  • Managing and optimising search related Fredhopper product and banner campaigns
  • To manage and test optimal navigation layout across the site
  • Managing and reporting on Feefo customer reviews
  • Sending Feefo updated live product report – fortnightly
  • To make relevant Buyers aware of any recurring negative product reviews.

Skills and knowledge required:

  • Strong analytical knowledge including the use of Excel
  • Strong written skills with attention to detail
  • Knowledge of sports and fashion brands and products
  • Excellent communication skills, both verbal and written
  • Assertive, confident and able to challenge established ways of working
  • Proactive, resilient and able to work using own initiative.

To apply for this vacancy send an email to jobvacancies@mandmdirect.com.

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.


Junior Product Fashion Stylist

We are looking to recruit a Junior Product Fashion Stylist to join our Marketing team. The primary focus of this role is to provide a styling of MandM products whilst following in-house styling guidelines.

Main duties will include:

  • Learning onset standards and styling techniques (to include still life, on model and mannequin basics)
  • Working efficiently alongside the studio team ensuring effective communication
  • Ensuring sample stock is not damaged during the styling / photo shoot process
  • To develop an eye for visual composition and proportion
  • Maintaining organised, ordered photo studio
  • Developing strong up to date knowledge of brands, trends and MandM style
  • Keeping up to date with the latest seasonal trends.

Skills and knowledge required:

  • Proactive and ability to show initiative
  • Excellent work ethic
  • Strong organisational and communication skills with exceptional attention to detail
  • Good time management with the ability to achieve daily and weekly deadlines
  • A strong commercial awareness and knowledge of the market place
  • Qualified to degree level in Fashion / Art or relevant experience in a similar role would be advantageous but not essential as full training will be provided
  • To be passionate and enthusiastic for the brand and product.

To apply for this vacancy send an email to jobvacancies@mandmdirect.com.

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.


Junior Photography Administrator

We are looking to recruit a Junior Photography Administrator to join our Marketing team. The primary focus of this role is to provide administrative support to the Studio Manager to ensure smooth operation within the photography studio.

Main duties will include:

  • The execution of flat mannequin shots, clothing, footwear and accessories in-line with company photography standards
  • Accurate coding / naming of final images before uploading onto the server digital asset management system
  • The maintenance of in-house photo studio and associated equipment
  • Booking models and organising photo shoots in the absence of the Studio Manager
  • Checking the rails for back shots or missing products
  • Providing assistance in choosing the best shots
  • Competitor monitoring
  • Other ad-hoc general administrative duties

Skills and knowledge required:

  • Strong composition skills and knowledge of fashion trends and competitive photography standards
  • Excellent communication skills (verbal and written)
  • Exceptional organisational skills
  • A strong ability to prioritise
  • Checking the rails for back shots or missing products
  • Exceptional attention to detail
  • The ability to handle a heavy workload within tight deadlines
  • Strong commercial awareness

To apply for this vacancy send an email to jobvacancies@mandmdirect.com.

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

Senior UI Developer

We are looking for a passionate Senior UI Developer to join our expanding teams. Reporting to the Head of Development, you will be responsible for the architecture, design and coding of the UI elements of the website ensuring a consistently high level of design quality and performance. This is a fantastic opportunity to work with cutting edge technologies in a UK leading e-tailer outfit.

The role is predominantly UI based but may require some C# skills. The role is internal client facing and will involve direct client contact. It also involves a high degree of autonomy, and the ability to work with and code within a development team.

Main duties will include:

  • Responsible for the architecture of the client side code and style libraries ensuring they are to latest standards and provide excellent performance and page size
  • Responsible for UI coding standards and peer reviews of the content changes
  • Meeting tight deadlines daily and manage multiple streams of activity
  • Scoping wireframes, documents and technical specifications where required
  • Provide analysis and design for the content side of future project work to existing teams
  • Write the code, either from scratch or by adapting existing website software and graphics packages to meet business requirements
  • Test the website and identify any technical problems

Skills and knowledge required:

  • Excellent hand-coded HTML5, CSS3, JavaScript
  • Node.JS / Angluar.JS / Knockout.JS development experience
  • Responsive web design / mobile development
  • Experience working in an Agile environment
  • Digital/Media/e-Commerce experience is desirable
  • Technical Leadership skills.

To apply for this vacancy send an email to jobvacancies@mandmdirect.com.

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.


QA Analyst

We are looking to recruit a QA Analyst to join our IT Development team. Reporting to the Test Team Leader, you will be responsible for the delivery of quality application projects and changes, executing appropriate QA processes on all code, databases & infrastructure prior to deployment including authorising changes for release.

Main duties will include:

  • Ensuring that QA standards and principles are followed by performing peer reviews of the tests and acceptance criteria.
  • Producing appropriate test documentation at appropriate stages of the development process.
  • Ensuring all application releases are appropriately planned and resourced to enable the creation and testing of rollout and rollback plans.
  • Analysing, publishing and managing risks and issues for each planned software/infrastructure release to de-risk delivery.
  • Following, and suggesting improvements for, the MandM Agile Software Development Life Cycle.
  • Ensuring the features developed by the team is of the highest possible quality in the fastest possible time, to enable us to continue to do so in the future.

Skills and knowledge required:

  • Ability to communicate well at all levels (both written and verbal).
  • Assertive, confident and able to challenge established ways of working in a combined skills delivery team.
  • Demonstrable expertise in devising then executing QA processes, tools and techniques.
  • Experience of retail, preferably e-Commerce and/or multi-channel and an understanding of the technologies and associated issues in this environment.
  • Expertise in devising then executing Agile QA processes, tools and techniques.
  • Expertise in the use of automated test tools including load, stress and performance testing plus script automation.
  • Experience with the following technologies would be desirable: Gherkin / Specflow, Jira Agile, HTML, SQL Queries, C#.

To apply for this vacancy send an email to jobvacancies@mandmdirect.com.

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

There are currently no roles in Distribution Centre. Please click here to see all roles.
There are currently no roles in Contact Centre. Please click here to see all roles.

Catalogue Merchandiser

We are looking to recruit a Catalogue Merchandiser to join our Buying and Merchandising team. Reporting to the Catalogue Merchandising Manager, you will be responsible for the planning and merchandising pages for all printed media.

Main duties will include:

  • Creating photo briefs, detailing worn photography requirements
  • Planning your section of the catalogue and building pages using relevant catalogue merchandising techniques
  • Selecting product worthy of special photography and liaise with the Creative team and/or In House Photographer accordingly
  • To sign off prices on screen with Creative team
  • Owning and delivering all catalogue team deadlines within the catalogue process timetable
  • Proofing and making any necessary amendments.
  • Reviewing buyer feedback from Volume 1 and Volume 2
  • Liaising with Buyers to determine look and feel
  • Being instrumental in the creative brief, page planning, space take and ensure achievement of GP per page in line with budgeted targets
  • Analysing catalogue performance and addressing areas of weakness in subsequent volumes
  • Continually assessing sell through rates and finding suitable products to replace those lines forecasted to sell out
  • Ensuring catalogue offer is representative of the season and the overall stock offer.

Skills and knowledge required:

  • Sound commercial acumen
  • Good communication and organisational skills
  • High level of attention to detail
  • Strong ability to prioritize workloads and work to tight deadlines.

To apply for this vacancy send an email to jobvacancies@mandmdirect.com.

Location and hours:

Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

There are currently no roles in HR. Please click here to see all roles.
There are currently no roles in Finance. Please click here to see all roles.
There are currently no roles in Admin. Please click here to see all roles.
There are currently no roles in Facilities. Please click here to see all roles.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

There are currently no vacancies in any of our departments.