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Why work at MandM Direct?

We’re passionate about what we do! From the email in your inbox to the package that lands on your doormat, we pride ourselves on creating excitement for everyone that shops with us. We’ve got an amazing following of loyal customers who’ve been discovering our secret for over 25 years.

Our success is down to our commitment to deliver the best possible customer journey. From seeking out the biggest brands at the lowest prices, clear communications in our emails and catalogues, fast and efficient delivery to their door and our award winning customer service – it’s an exciting business and one in which everybody plays an important part.

We have over 500 employees over our two sites situated in the beautiful county of Herefordshire, close to the Welsh border. Our Head Office is based in Leominster and our Distribution Centre in Moreton-on-Lugg.

Customer Insight and Planning Manager

An opportunity has arisen within the Marketing Department for an enthusiastic, results-driven individual for the role of Customer Insight and Planning Manager. Reporting to the Marketing Director, you will be working at senior level and have experience from top UK retailers.

Main duties will include:

  • Managing the data and insight for a £100 million revenue pureplay business
  • Ensuring best practice third party data solutions transitioning to a singular customer view and customer first approach
  • Managing a team of 10 including 2 direct reports, driving and developing their skill set to deliver insightful, accurate reporting and analysis that drives business and customer performance, to agreed timescales
  • Managing the customer communications data and the software used to process across all channels
  • Working closely with the Marketing Managers to deliver actionable insight and help develop the acquisition and retention comms programme
  • Managing the reporting of TV campaigns in the context of other marketing activity using attribution analysis
  • Championing the use of customer insight across all channels ensuring we have a clear view on our customer performance and the opportunities - using email engagement, onsite behaviour and transactional data, alongside demographic data and customer surveys
  • Being responsible for managing customer profiling and segmentation to drive personalisation and marketing comms

Skills and knowledge required:

  • Have experience working in a fast paced commercial environment, ideally with a customer insight and customer database management background
  • Ability to interpret complex data and reports, with a view to providing insights to the business for acquisition, retention and reactivation programmes
  • Possess an excellent working knowledge of Excel and an understanding of customer databases and their application
  • Be qualified to degree level with relevant insight/analysis experience
  • Possess working knowledge of Google Analytics
  • Be an effective communicator with good leadership skills

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.


Digital Design Executive (Temporary)

We are looking to recruit a Digital Design Executive on a temporary basis to join our Marketing department. Reporting to the Digital Design Manager, you will be responsible for producing online merchandising creative support for marketing activities.

Main duties will include:

  • Producing online merchandising creative that adheres to M and M Direct’s brand identity and guidelines
  • Designing and coding HTML marketing emails
  • Providing creative support for the M and M Direct affiliates and social media sites
  • Working to timeframes specified in Digital Design briefs, ensuring deadlines are met
  • Providing support to other departments, for example coding Company Communications.

Skills and knowledge required:

  • Attention to detail with excellent spelling, grammar and punctuation
  • Proactive and able to work using own initiative
  • Organised and aware of deadlines; can work to short notice or under pressure
  • Have the ability to work as part of a team and be able to communicate well with both technical and editorial staff
  • Ability to adhere to brand guidelines
  • Literacy in the areas of web design (including FTP) and have a sound knowledge of Windows and design applications, including Photoshop and Dreamweaver, or similar. This role is Windows based
  • A good understanding of HTML and CSS
  • Be competent using Photoshop and have good image manipulation and retouching skills.

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.


Digital Marketing Executive

We are looking to recruit a Digital Marketing Executive to join our Marketing department. Reporting to the Digital Marketing Manager, you will be responsible for driving key affiliate relationships forward for the business, while acquiring new affiliates and working strategically to drive profitable traffic for M and M Direct.

Main duties will include:

  • To manage relationships with key affiliates whilst growing support from other affiliates
  • Monitoring affiliate validations/cancellations as per the agreed schedule for all affiliate channels
  • Planning affiliate promotion calendar and communicate the plan with affiliates
  • Preparing affiliate and shopping channel reports on a daily, weekly and monthly basis
  • To plan and brief creative for banners on all channels
  • Monitoring affiliate activity and voucher codes used
  • To monitor competitor affiliate activity
  • Managing retargeting agencies, ensuring they stay within their allotted budgets
  • Maintaining an efficient retargeting ROI
  • Overseeing Facebook retargeting campaigns
  • Creating weekly affiliate newsletters containing the latest promotions and top product offers
  • To create keyword rich written content for websites
  • Updating brand website content as and when required
  • Managing the creation of weekly staff newsletters.

Skills and knowledge required:

  • Qualified to degree level or relevant marketing experience
  • Ability to communicate well at all levels (both written and verbal)
  • Assertive, confident and able to challenge established ways of working
  • Proactive and able to work using own initiative
  • Flexible in their approach to work

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

There are currently no roles in Buying. Please click here to see all roles.

Head of Delivery Management

We are looking to appoint an enthusiastic, results-driven individual for the role of Head of Delivery Management. Reporting to the IT Director, you will be responsible for setting the vision for and leading the delivery management function.

Main duties will include:

  • Leading the continual definition and improvement of M and M’s delivery methodology
  • To line manage, mentor and coach more junior Delivery Managers
  • Providing leadership and innovation in all aspects of delivery
  • Leading the day to day activities of all delivery teams by ensuring the delivery managers effectively facilitate all agile ceremonies (stand ups, sprint planning. show & tells etc.) happen, and ensure they are run smoothly and have a productive outcome
  • Communicate with Product Owners, Stakeholders and Heads of Departments to ensure they have involvement and visibility in delivery
  • Working with the Board and the Product Management team to drive effective prioritisation and roadmap creation
  • The responsibility to ensure that M and M’s agile delivery process is being implemented correctly and remove impediments to delivery
  • To run a Delivery team/teams day to day if required

Skills and knowledge required:

  • Proven capability (5+ years) in successfully facilitating the delivery of business change in an agile environment
  • Exposure to multi-discipline software projects, with an understanding of the CI/CD processes.
  • Extensive exposure (5+ years) to web-related technologies and an understanding of these technical constraints, functions and issues
  • Knowledge (5+ years) of various delivery methodologies and the ability to implement what is required
  • Able to communicate effectively to all levels within organisations.
  • Scrum trained
  • Able to lead a team of Delivery Managers/Scrum Masters with the experience to mentor and coach and build a strong team ethos

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

There are currently no roles in Finance. Please click here to see all roles.
There are currently no roles in Contact Centre. Please click here to see all roles.

Shunter Driver / Warehouse Operative

We are looking for responsible individuals to join our Warehouse team as Shunter Drivers/Warehouse Operatives based at our distribution centre in Moreton-on-Lugg, Hereford.

You will be required to move merchandise between our various warehouses driving a 7.5 tonne lorry and offloading using our Counterbalance Fork Lift Trucks.

Main duties will include:

  • Use of the LGV, light vans, Fork Lift Trucks and pedestrian operated electric stacker
  • Movement of stock between warehouse sites
  • Loading and unloading of the vehicle
  • Delivery of goods between our Logistics and Head Office sites
  • Basic vehicle care and husbandry
  • Banksman duties as required
  • When driving duties are not required your secondary duties will be to the Logistics team

You will ideally have previous experience of operating in a driving role. You will need to hold a valid full Certificate of Professional Competence (CPC) and be prepared to undergo continuation training. You will also require a clean category C1 licence (or higher). A sound knowledge of the use of tachographs (paper) is essential. You will also be required to maintain appropriate ‘fitness to drive’ standards during annual health surveillance.

Hours of work:

We have full time vacancies on both the morning and late shift, however flexibility and a willingness to work various shifts to support business requirements is essential.

The morning shift will work Monday to Saturday on a 5 day rota, 6.00am to 2.00pm.

The late shift will work Monday to Friday, 11.00am to 7.00pm changing to 2.00pm to 10.00pm during peak.


We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

There are currently no roles in Admin. Please click here to see all roles.
There are currently no roles in Facilities. Please click here to see all roles.
There are currently no roles in HR. Please click here to see all roles.

Customer Insight and Planning Manager

An opportunity has arisen within the Marketing Department for an enthusiastic, results-driven individual for the role of Customer Insight and Planning Manager. Reporting to the Marketing Director, you will be working at senior level and have experience from top UK retailers.

Main duties will include:

  • Managing the data and insight for a £100 million revenue pureplay business
  • Ensuring best practice third party data solutions transitioning to a singular customer view and customer first approach
  • Managing a team of 10 including 2 direct reports, driving and developing their skill set to deliver insightful, accurate reporting and analysis that drives business and customer performance, to agreed timescales
  • Managing the customer communications data and the software used to process across all channels
  • Working closely with the Marketing Managers to deliver actionable insight and help develop the acquisition and retention comms programme
  • Managing the reporting of TV campaigns in the context of other marketing activity using attribution analysis
  • Championing the use of customer insight across all channels ensuring we have a clear view on our customer performance and the opportunities - using email engagement, onsite behaviour and transactional data, alongside demographic data and customer surveys
  • Being responsible for managing customer profiling and segmentation to drive personalisation and marketing comms

Skills and knowledge required:

  • Have experience working in a fast paced commercial environment, ideally with a customer insight and customer database management background
  • Ability to interpret complex data and reports, with a view to providing insights to the business for acquisition, retention and reactivation programmes
  • Possess an excellent working knowledge of Excel and an understanding of customer databases and their application
  • Be qualified to degree level with relevant insight/analysis experience
  • Possess working knowledge of Google Analytics
  • Be an effective communicator with good leadership skills

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.


Digital Design Executive (Temporary)

We are looking to recruit a Digital Design Executive on a temporary basis to join our Marketing department. Reporting to the Digital Design Manager, you will be responsible for producing online merchandising creative support for marketing activities.

Main duties will include:

  • Producing online merchandising creative that adheres to M and M Direct’s brand identity and guidelines
  • Designing and coding HTML marketing emails
  • Providing creative support for the M and M Direct affiliates and social media sites
  • Working to timeframes specified in Digital Design briefs, ensuring deadlines are met
  • Providing support to other departments, for example coding Company Communications.

Skills and knowledge required:

  • Attention to detail with excellent spelling, grammar and punctuation
  • Proactive and able to work using own initiative
  • Organised and aware of deadlines; can work to short notice or under pressure
  • Have the ability to work as part of a team and be able to communicate well with both technical and editorial staff
  • Ability to adhere to brand guidelines
  • Literacy in the areas of web design (including FTP) and have a sound knowledge of Windows and design applications, including Photoshop and Dreamweaver, or similar. This role is Windows based
  • A good understanding of HTML and CSS
  • Be competent using Photoshop and have good image manipulation and retouching skills.

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.


Digital Marketing Executive

We are looking to recruit a Digital Marketing Executive to join our Marketing department. Reporting to the Digital Marketing Manager, you will be responsible for driving key affiliate relationships forward for the business, while acquiring new affiliates and working strategically to drive profitable traffic for M and M Direct.

Main duties will include:

  • To manage relationships with key affiliates whilst growing support from other affiliates
  • Monitoring affiliate validations/cancellations as per the agreed schedule for all affiliate channels
  • Planning affiliate promotion calendar and communicate the plan with affiliates
  • Preparing affiliate and shopping channel reports on a daily, weekly and monthly basis
  • To plan and brief creative for banners on all channels
  • Monitoring affiliate activity and voucher codes used
  • To monitor competitor affiliate activity
  • Managing retargeting agencies, ensuring they stay within their allotted budgets
  • Maintaining an efficient retargeting ROI
  • Overseeing Facebook retargeting campaigns
  • Creating weekly affiliate newsletters containing the latest promotions and top product offers
  • To create keyword rich written content for websites
  • Updating brand website content as and when required
  • Managing the creation of weekly staff newsletters.

Skills and knowledge required:

  • Qualified to degree level or relevant marketing experience
  • Ability to communicate well at all levels (both written and verbal)
  • Assertive, confident and able to challenge established ways of working
  • Proactive and able to work using own initiative
  • Flexible in their approach to work

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

Head of Delivery Management

We are looking to appoint an enthusiastic, results-driven individual for the role of Head of Delivery Management. Reporting to the IT Director, you will be responsible for setting the vision for and leading the delivery management function.

Main duties will include:

  • Leading the continual definition and improvement of M and M’s delivery methodology
  • To line manage, mentor and coach more junior Delivery Managers
  • Providing leadership and innovation in all aspects of delivery
  • Leading the day to day activities of all delivery teams by ensuring the delivery managers effectively facilitate all agile ceremonies (stand ups, sprint planning. show & tells etc.) happen, and ensure they are run smoothly and have a productive outcome
  • Communicate with Product Owners, Stakeholders and Heads of Departments to ensure they have involvement and visibility in delivery
  • Working with the Board and the Product Management team to drive effective prioritisation and roadmap creation
  • The responsibility to ensure that M and M’s agile delivery process is being implemented correctly and remove impediments to delivery
  • To run a Delivery team/teams day to day if required

Skills and knowledge required:

  • Proven capability (5+ years) in successfully facilitating the delivery of business change in an agile environment
  • Exposure to multi-discipline software projects, with an understanding of the CI/CD processes.
  • Extensive exposure (5+ years) to web-related technologies and an understanding of these technical constraints, functions and issues
  • Knowledge (5+ years) of various delivery methodologies and the ability to implement what is required
  • Able to communicate effectively to all levels within organisations.
  • Scrum trained
  • Able to lead a team of Delivery Managers/Scrum Masters with the experience to mentor and coach and build a strong team ethos

Location and hours:

Hours of work will be Monday to Friday, 9.00am to 5.30pm and will be based in Leominster, Herefordshire.

Shunter Driver / Warehouse Operative

We are looking for responsible individuals to join our Warehouse team as Shunter Drivers/Warehouse Operatives based at our distribution centre in Moreton-on-Lugg, Hereford.

You will be required to move merchandise between our various warehouses driving a 7.5 tonne lorry and offloading using our Counterbalance Fork Lift Trucks.

Main duties will include:

  • Use of the LGV, light vans, Fork Lift Trucks and pedestrian operated electric stacker
  • Movement of stock between warehouse sites
  • Loading and unloading of the vehicle
  • Delivery of goods between our Logistics and Head Office sites
  • Basic vehicle care and husbandry
  • Banksman duties as required
  • When driving duties are not required your secondary duties will be to the Logistics team

You will ideally have previous experience of operating in a driving role. You will need to hold a valid full Certificate of Professional Competence (CPC) and be prepared to undergo continuation training. You will also require a clean category C1 licence (or higher). A sound knowledge of the use of tachographs (paper) is essential. You will also be required to maintain appropriate ‘fitness to drive’ standards during annual health surveillance.

Hours of work:

We have full time vacancies on both the morning and late shift, however flexibility and a willingness to work various shifts to support business requirements is essential.

The morning shift will work Monday to Saturday on a 5 day rota, 6.00am to 2.00pm.

The late shift will work Monday to Friday, 11.00am to 7.00pm changing to 2.00pm to 10.00pm during peak.


There are currently no roles in Contact Centre. Please click here to see all roles.
There are currently no roles in Buying. Please click here to see all roles.
There are currently no roles in HR. Please click here to see all roles.
There are currently no roles in Finance. Please click here to see all roles.
There are currently no roles in Admin. Please click here to see all roles.
There are currently no roles in Facilities. Please click here to see all roles.

We offer an attractive benefits package to all permanent staff which includes a competitive salary; company pension scheme; generous staff discount; subsidised leisure membership; death in service benefit; childcare vouchers and Company bonus.

To apply for one of the above positions please send your CV and full covering letter to jobvacancies@mandmdirect.com.

There are currently no vacancies in any of our departments.