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Returns and Refunds
You can return your item(s) using a Collect+ store or via the Post Office.Find my nearest Collect+ store
Returns Using Collect+
The simplest and most convenient way is to use a pre-paid Collect+ returns label for just £1.49, which you add to your order in the checkout.
If you have purchased a Collect+ returns label when placing your order. Simply complete your returns slip, attach the returns label to your packaging, drop your parcel off at your nearest Collect+ store and then sit back and wait for your refund/exchange.
If you did not buy a Collect+ returns - don’t worry, you can still take advantage of this service by going to www.collectplus.co.uk/MandM and purchasing a label for £2.99.
Returns via the Post Office
You can still use the Post Office to return items to us, but remember the pre-paid Collect+ label will not be accepted.
Take your parcel to the Post Office and request the standard parcel delivery service (remember to take out additional insurance if the contents of your items exceed £46). We do not offer a free returns service
PO Box 319
We have a 28 day 'No Quibble' returns policy.
Just return it to us and we will exchange it for a different size (we will even pay the postage back out to you). We know that you will need to try the item on but please be careful not to leave any marks (e.g. make-up, deodorant) as we may not be able to accept it back if we believe it has been worn. Underwear, pierced earrings and men's/boys swimwear are all non-returnable.
Any faulty item should be returned to us, we will happily send you a replacement and cover the cost of any returns postage.
Don’t worry – just pop a note in with your returns confirming your full name and address and let us know if you want a refund or exchange.
Don’t worry, you can still take advantage of this service by going to www.collectplus.co.uk/MandM and purchasing a label for £2.99.
You can still use the Post Office to return items to us, but remember the Collect+ label will not be accepted here so please check before you buy.
Take your parcel to the Post Office and request the standard parcel delivery service (remember to take out additional insurance if the contents of your items exceed £46).
We aim to process all returns within 24 hours of receipt, but please bear in mind that it can take up to 7 working days for it to get to us. You should then allow an additional 7 working days for your refund / exchange – we will contact you to let you know we have processed your return request. If you request a refund then we will automatically refund your original payment method. If we no longer have the exchange item you are requesting, a refund will be issued.
We try to keep our prices as low as possible for you, so if we were to introduce a free returns service this would mean we would have to increase our prices – that’s
why we have introduced the pre-paid returns label.
Even better our VIP Premier Membership includes a free returns label on every order.
For hygiene reasons we can’t accept the following items back for refund/exchange:
- Men’s and boys swimwear
- Pierced earrings
- Toiletries & Fragrances (if the protective wrapper has been removed)
- Women’s and girls swimwear (if the protective sticker has been removed)
It is very unlikely, but please keep your receipt as proof that you returned your items to us. As we cannot be held responsible for any items that go missing you will need your receipt to be able to claim for your missing parcel.
PO Box 319
Was the item a “multi-buy” purchase or part of a promotion? If so you will only be refunded the proportionate value - see the example below:
'2 for £10 offer' Example
|Item 1 normal price = £5.99|
|Item 2 normal price = £7.99|
|Normal total item price: £13.98 (ex. del)|
|You pay £10 in our '2 for £10' offer (ex. del)|
|Saving of £3.98|
|If you need to return either or both items:|
|Item 1 will be refunded at £4.28|
|Item 2 will be refunded at £5.72|
|Total maximum refund = £10|
- Can't get to the Post Office?
- Tired of Paying too much for Returns?
- Fear not! We have a fantastic solution with our new Collect+ returns service!
This service can be used for parcels weighing up to 10kgs and includes online tracking and up to £100 insurance.
MandMDirect VIP Premier FAQ
How do I sign up for MandMDirect VIP Premier?Joining MandMDirect VIP Premier is simple. Simply tick the MandMDirect VIP Premier box at checkout and complete your purchase. Premier will be automatically activated for you and your order will be delivered FREE!
What does MandMDirect VIP Premier give me?For just £19.99 you get the following from your sign up date:
- Free express delivery (Monday to Thursday, order before 4pm for next day delivery)
- Free Returns (Using the Collect+ Returns Service)
- No Minimum Order Value
- Priority Catalogue Mailings
How Does the MandMDirect VIP Premier Returns Service work?You will receive a prepaid collect+ returns label with each order you place, simply visit collectplus/storefinder to find your nearest store. Collect+ is available at thousands of neighbourhood stores that stay open evenings and weekends. MandMDirect VIP Premier returns will not be accepted by Royal Mail.
Can I ship my orders to different addresses?Yes - your billing and email address must remain the same, but you can choose any mainland UK address for delivery.
What if I change my details or move?If your email, billing address or postcode change, please email firstname.lastname@example.org , otherwise the MandMDirect VIP Premier service will not be applied to your order.
Can I cancel and receive a refund?You may cancel at any time but you will only receive a refund if you have not used the service. To cancel please email email@example.com
For full terms and conditions click here