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Welcome to the MandM Direct FAQ Page

Not sure if your order has gone through or accidently ordered the wrong size? Don’t worry - we’re here to help.

There are multiple ways you can get in contact with us. From dropping us an email to sending us a Tweet. Find your preferred way of contact below...

We will respond to your email within 24 hours (excluding public holidays).

For any questions please email: customerservices@mandmdirect.com

To help us to help you quickly please include as much information as possible in your email, in particular your customer number and/or order number where you have it.

We will respond to your email within 24 hours (excluding public holidays).

Like MandM Direct?

Head over to our Facebook page to find our latest favourite styles, top picks and exclusive first looks before they land online.

www.facebook.com/mandmdirect

Tell us @MandMDirect about your favourite trainers, send us a link to something on your wish list or even just say hi.

Have a query about a product or order? Our customer service team are on hand to help answer any questions you may have. Drop them a tweet @MandMDirectHelp.

www.twitter.com/mandmdirect

www.twitter.com/mandmdirecthelp

Post to: MandMDirect Ltd, Customer Contact Centre, Clinton Road, Leominster, Herefordshire, HR6 0SP

Please do not use this address to return items to us.

Our returns address is: MandMDirect, PO Box 319, Hereford, Herefordshire HR1 9JW, United Kingdom

Customer Service queries call 0371 200 5000

Overseas customers call +44 (0) 1568 61 95 21 **

Customer Service queries call 0371 200 5000

Overseas customers call +44 (0) 1568 61 95 21 **

Our opening hours are

Monday to Friday 9am to 7pm
Saturday 9am to 5pm
Sunday 10am to 4pm
Public Holidays 10am to 4pm

Please note that on occasion calls may be recorded for training purposes.

**Calls to this number will be charged at your international rate.

Calls to this number are charged at local rate

Fax any questions to 0871 664 1355*

Overseas customers +44 (0) 1568 619555**

*Calls to this number cost 10p per minute from a BT landline. Costs from mobiles and other providers may be higher.

**calls to this number will be charged at your international rate.

For any PR enquiries, please contact Jessie Wales at Brandnation.