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Security, Privacy and Cookies

We take your security very seriously, and we’ve invested in a totally secure and safe website for you to shop. Once you checkout, we encrypt all your details using Internet standard encryption technology (TSL/SSL).

If a site is secure, a padlock will appear in the bottom right hand section of your screen when you are in the personal data/ payment card entry area. Occasionally the padlock will not be visible but the page is still secure. If you do not see the padlock, you can check by right-clicking anywhere on the page (except on an image) and select Properties. If the URL starts https: the s indicates that the page is secure.

If you have any questions about the online security of MandM Direct please email customerservices@mandmdirect.com or call us on 0371 200 5000*

*Calls to this number are charged at local rate from a BT landline. Costs from mobiles and other operators may be higher.

We are committed to ensuring that your privacy is protected. Keep reading to understand how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

The information we collect and how we use it

When you register with our website we need to know your name, email address, correspondence address, contact telephone numbers and payment card details. We gather this information to allow us to process your orders and provide you with the information/goods requested. From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, email, SMS or telephone to ask you for your feedback and comments on our services. In addition we may use and share the information (which we will keep for a reasonable period) for marketing and profiling your preferences.

How we protect your information

We’ve put in place various security procedures as set out in this policy, including firewall security and password protection to ensure we protect your personal information.

If you have any questions about the online security of MandM Direct please email customerservices@mandmdirect.com or call us on 0371 200 5000*

*Calls to this number are charged at local rate from a BT landline. Costs from mobiles and other operators may be higher.

MandM Direct makes use of cookies. Cookies are small pieces of information sent from our website to the cookie file of the browser on your computer’s hard disc. Some files only remain on your file for the duration of your visit to our website (which are known as “session cookies”), whilst others remain after you have left our website in order to help us remember details about you (these are known as “persistent cookies”).

Cookies are used for a number of reasons:

  • To allow you to carry information across pages of our website and avoid having to re-enter information when you return to our site.
  • To monitor our website traffic and analyse how our website works. This will allow us to make changes to the website in the future and make it easier to use.
  • To deliver more relevant advertisements on websites that display advertising by showing you products you might be interested in based on your most recent visit to our site.

Details of all of the cookies that we use and the reason for using them can be found here. Please note that the exact names may change from time to time and there may be a slight delay in the table being updated:

We currently have an “implied consent” policy in place. This means that we’ll assume by your continued use of our website that you are happy for us to use the cookies listed above unless you take certain steps to opt out of using the same. You have the ability to accept or decline cookies by modifying the settings in your browser. The majority of browsers will allow the user to alter the settings used for cookies. The help menu on your browser will have further details. You may also notice that some cookies that are not related to MandM Direct, and are in fact third party cookies. As we are unable to control these cookies, we would encourage you to look at the third-party’s website for more information about their cookies. Further information on how to change your browser settings can also be found by visiting www.aboutcookies.org.

Turning cookies off will restrict your access to our website. If you have your browser set to disable all cookies then you will not be able to access many parts of our website. If your browser is set to prompt you when cookies are being used, you will have to answer ‘yes’ when prompted to gain full access.

To opt out of being tracked by Google Analytics across all websites visit tools.google.com/dlpage/gaoptout

Sale of business

In the event that MandM Direct is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchaser and their advisers and will be passed on to the new owners of the business.

Updating your details

If any of the information that you’ve provided to us has changed, e.g. you change your email address, name or payment details, let us know by emailing customerservices@mandmdirect.com , or sending a letter to M and M Direct Limited, Customer Services Dept, Clinton Road, Leominster, Herefordshire, HR6 0SP, UK.

Disclosure of information

We comply with and are registered under the Data Protection laws in the United Kingdom. We take all reasonable care to prevent any unauthorised access to and use of your personal data. We maintain a responsibility to keep your information confidential and will only use it to offer relevant products and services to you. We’d also like to send you information about special features of our website or any other service or products we think may be of interest to you. If you do not wish to receive any mailings, email unsubscribe@mandmdirect.com with your email address, customer number or name and address details.

Your consent

By submitting your information you consent to the use of your information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the website, so you will be aware of the information we collect and how we use it at all times. Continued use of the service will signify that you agree to any such changes. Owing to the global nature of the internet infrastructure, the information you provide may be transferred to companies based in countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information, and where we pass your information to such companies (other than in transit across the internet), we will ensure that they treat your information with the same level of protection as if we were dealing with it ourselves. By submitting your information you confirm your consent to these transfers.

Advertisements on our site are provided by another organisation. Our advertising partner will serve ads that it believes are most likely to be of interest to you, based on information about your visit to this and other websites (this information is anonymous in that it does not include your name, street address, e-mail address or telephone number). In order to do this, our advertising partner may need to place a cookie (a small text file) on your computer. For more information about this type of online behavioural advertising, about cookies, and about how to turn this feature off, please visit www.youronlinechoices.com/uk/

SALE UP TO 85% OFF
SALE UP TO 85% OFF