Last date for guaranteed UK mainland delivery is 2pm Monday 22nd December 2014.
If you have any questions about the delivery of your order, please email email@example.com or call us on 0371 200 5000*
*Calls to this number are charged at local rate from a BT landline. Costs from mobiles and other operators may be higher.
**To receive free delivery order value must be £50 or over excluding any delivery charges. The service you will receive will be Standard UK delivery. Simply enter code FD14 at checkout. Limited time only.
Christmas returns policy - any items bought on or after October the 1st can be returned up to Monday 19th January 2015.
Click here to view our full returns policy.
You should receive delivery within 7 days from placing your order. We deliver Monday to Saturday using local couriers who may ask you to sign for your parcel. If you are not in when we try to deliver your order, a card will be left giving details for you to be able to contact the courier to make arrangements for your delivery on an alternative date.
Next day delivery is only available for mainland UK. Should this service not be available in your area, delivery will automatically default to our standard UK delivery
service. Please click here to see postcodes excluded from this service.
You should receive a text or email on the day your delivery is due giving an estimated timeslot for delivery. Should this time not be convenient, you can rearrange an alternative date and time directly with our carrier.
Please note you will need to sign for your order with this service, if no-one is around to sign for your parcel it will be returned for collection or re-delivery to the
local depot for security reasons.
Apologies, this service is no longer available over the Christmas period
For hassle free shopping, you can now choose which day you would like your order delivered on. We can’t offer this service on Sundays or Bank Holidays but you can arrange
for any day in the next 10 days.
Unfortunately we can no longer guarantee delivery to BFPO addresses in time for Christmas.
If you are a BFPO customer, we will deliver your parcel to the British Forces Post Office within 3-5 working days, you should then allow up to 30 days for your order to reach your base.
Please do not include the town and city in the address, use the format below:
Unfortunately we can no longer guarantee delivery to Channel Islands addresses in time for Christmas.
Please note that VAT will be charged at 20% on all orders placed via our website. If you require your VAT to be refunded, please contact us via email at
We can deliver to over 20 countries if you’d like to purchase from our UK website. Shipping times and costs can be found in the table below.
Unfortunately, we do not deliver to any other country than those listed below. If you have any questions, please email
firstname.lastname@example.org or call us on +44 (0) 1568 618353** for further information.
** Calls to this number will be charged at your international rate.
order hotline 0871 664 1333*
*Calls to these numbers cost 10p per minute from a BT landline. Costs from mobiles or other providers may be higher.