Delivery Costs and Details

You should receive delivery within 5 days from placing your order. We deliver Monday to Saturday using local couriers who may ask you to sign for your parcel. If you are not in when we try to deliver your order, a card will be left giving details for you to be able to contact the courier to make arrangements for your delivery on an alternative date. Your delivery should arrive within 5 days of placing your order. We deliver Monday to Saturday using local couriers who may ask you to sign for your parcel. If you’re not in when we try to deliver your order, a card will be left giving you details of the courier to make arrangements for an alternative delivery date.

If you have any questions about the delivery of your order, please email customerservices@mandmdirect.com or call us on 0871 200 5000*

*Calls to this number cost 10p per minute from a BT landline. Costs from mobiles and other providers may be higher.

Next day delivery is only available for mainland UK. Should this service not be available in your area, delivery will automatically default to our standard UK delivery service.

You should receive a text or email on the day your delivery is due giving an estimated timeslot for delivery. Should this time not be convenient, you can rearrange an alternative date and time directly with our carrier. You will receive a text or email on the day your delivery is due giving you an estimated 1 hour timeslot for delivery. If this time isn’t convenient, you can rearrange an alternative date and time directly with our courier. If you haven’t supplied your mobile number or email you won’t be sent a timeslot.

Please note you will need to sign for your order with this service, if no-one is around to sign for your parcel it will be returned for collection or re-delivery to the local depot for security reasons.

If you have any questions about the delivery of your order, please email customerservices@mandmdirect.com or call us on 0871 200 5000*

*Calls to this number cost 10p per minute from a BT landline. Costs from mobiles and other providers may be higher.

For hassle free shopping, you can now choose which day you would like your order delivered on. We can’t offer this service on Sundays or Bank Holidays but you can arrange for any day in the next 10 days.

If you have any questions about the delivery of your order, please email customerservices@mandmdirect.com or call us on 0871 200 5000*

*Calls to this number cost 10p per minute from a BT landline. Costs from mobiles and other providers may be higher.

If you are a BFPO customer, we will deliver your parcel to the British Forces Post Office within 3-5 working days, you should then allow up to 30 days for your order to reach your base. If you’re a BFPO customer, we’ll deliver your parcel to the British Forces Post Office within 3-5 working days, you should then allow up to 30 days for your order to reach your base.

Please do not include the town and city in the address, use the format below:

Service No
Rank name
Unit/Regt
Operation name
BFPO No

If you have any questions about the delivery of your order, please email customerservices@mandmdirect.com or call us on 0871 200 5000*

*Calls to this number cost 10p per minute from a BT landline. Costs from mobiles and other providers may be higher.

Please note that VAT will be charged at 20% on all orders placed via our website. If you require your VAT to be refunded, please contact us via email at customerservices@mandmdirect.com

If you have any questions about the delivery of your order, please email customerservices@mandmdirect.com or call us on 0871 200 5000*

If you have any questions about the delivery of your order, please email customerservices@mandmdirect.com or call us on 0871 200 5000*

International delivery

We can deliver to over 20 countries if you’d like to purchase from our UK website. Shipping times and costs can be found in the table below.

If you have any questions or your country is not shown email customerservices@mandmdirect.com or call us on +44 (0) 1568 618353** for further information.

** Calls to this number will be charged at your international rate.