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Delivery - Costs and details

Christmas delivery guaranteed until 2pm Monday 22nd December
Service Days to deliver Cost
Standard UK delivery 3-5 Days £3.99
Next day delivery Next day (Monday to Thursday before 5pm) (excluding bank holidays) £5.99
Named day delivery Apologies, this service is no longer available over the Christmas period £5.99
BFPO Up to 30 days £3.99
Channel Islands 3-5 Days £5.99

Last date for guaranteed UK mainland delivery is 2pm Monday 22nd December 2014.

If you have any questions about the delivery of your order, please email customerservices@mandmdirect.com or call us on 0371 200 5000*

*Calls to this number are charged at local rate from a BT landline. Costs from mobiles and other operators may be higher.

**To receive free delivery order value must be £50 or over excluding any delivery charges. The service you will receive will be Standard UK delivery. Simply enter code FD14 at checkout. Limited time only.

Christmas returns policy

Buy now return after Christmas


Christmas returns policy - any items bought on or after October the 1st can be returned up to Monday 19th January 2015.

Click here to view our full returns policy.

Delivery - Standard UK delivery

Christmas delivery guaranteed until 2pm Monday 22nd December
Service Days to deliver Cost
Standard UK delivery 3-5 Days £3.99

Last date for guaranteed UK mainland delivery is 2pm Monday 22nd December 2014.

You should receive delivery within 7 days from placing your order. We deliver Monday to Saturday using local couriers who may ask you to sign for your parcel. If you are not in when we try to deliver your order, a card will be left giving details for you to be able to contact the courier to make arrangements for your delivery on an alternative date.

If you have any questions about the delivery of your order, please email customerservices@mandmdirect.com or call us on 0371 200 5000*

*Calls to this number are charged at local rate from a BT landline. Costs from mobiles and other operators may be higher.

**To receive free delivery order value must be £50 or over excluding any delivery charges. The service you will receive will be Standard UK delivery. Simply enter code FD14 at checkout. Limited time only.

Delivery - Next day delivery

Service Days to deliver Cost
Next Day The following day £5.99
Place next day delivery order Delivery
By 5pm Monday to Thursday The following day
After 5pm Thursday to 5pm Friday Monday
After 5pm Friday through to Monday before 5pm Tuesday

Last date for guaranteed UK mainland delivery is 2pm Monday 22nd December 2014.

Next day delivery is only available for mainland UK. Should this service not be available in your area, delivery will automatically default to our standard UK delivery service. Please click here to see postcodes excluded from this service.

You should receive a text or email on the day your delivery is due giving an estimated timeslot for delivery. Should this time not be convenient, you can rearrange an alternative date and time directly with our carrier.

Please note you will need to sign for your order with this service, if no-one is around to sign for your parcel it will be returned for collection or re-delivery to the local depot for security reasons.

If you have any questions about the delivery of your order, please email customerservices@mandmdirect.com or call us on 0371 200 5000*

*Calls to this number are charged at local rate from a BT landline. Costs from mobiles and other operators may be higher.

Delivery - Named day delivery

Service Days to deliver Cost
UK Named Day Delivery (UK Mainland Only) Your chosen day £5.99

Apologies, this service is no longer available over the Christmas period

For hassle free shopping, you can now choose which day you would like your order delivered on. We can’t offer this service on Sundays or Bank Holidays but you can arrange for any day in the next 10 days.

If you have any questions about the delivery of your order, please email customerservices@mandmdirect.com or call us on 0371 200 5000*

*Calls to this number are charged at local rate from a BT landline. Costs from mobiles and other operators may be higher.

Delivery - BFPO

Service Days to deliver Cost
BFPO Up to 30 days £3.99

Unfortunately we can no longer guarantee delivery to BFPO addresses in time for Christmas.

If you are a BFPO customer, we will deliver your parcel to the British Forces Post Office within 3-5 working days, you should then allow up to 30 days for your order to reach your base.

Please do not include the town and city in the address, use the format below:

Service No
Rank name
Unit/Regt
Operation name
BFPO No

If you have any questions about the delivery of your order, please email customerservices@mandmdirect.com or call us on 0371 200 5000*

*Calls to this number are charged at local rate from a BT landline. Costs from mobiles and other operators may be higher.

Delivery - Channel Islands

Service Days to deliver Cost
Channel Islands 5 days £5.99

Unfortunately we can no longer guarantee delivery to Channel Islands addresses in time for Christmas.

Please note that VAT will be charged at 20% on all orders placed via our website. If you require your VAT to be refunded, please contact us via email at customerservices@mandmdirect.com

If you have any questions about the delivery of your order, please email customerservices@mandmdirect.com or call us on 0371 200 5000*

Delivery - International Delivery

We can deliver to over 20 countries if you’d like to purchase from our UK website. Shipping times and costs can be found in the table below.

Unfortunately, we do not deliver to any other country than those listed below. If you have any questions, please email customerservices@mandmdirect.com or call us on +44 (0) 1568 618353** for further information.

Country Days to Deliver Shipping Charge Free Shipping Over Free Delivery Code Christmas Delivery Dates (GMT)
Austria 5-7 days £4.99 £75 GBD1 2pm 17th December
Belgium 2-4 days £5.99 £75 GBD2 2pm 22nd December
Bulgaria 4-6 days £14.99 £150 GBD3 12 noon 15th December
Czech Republic 3-5 days £5.99 £75 GBD2 2pm 17th December
Denmark 3-5 days £6.99 £75 GBD4 12 noon 18th December
Estonia 4-6 days £6.99 £75 GBD4 12 noon 15th December
Finland 4-6 days £6.99 £75 GBD4 12 noon 16th December
France 3 days £7.99 £75 GBD5 2pm 19th December
Germany 5-7 days £4.99 £75 GBD1 2pm 17th December
Hungary 4-6 days £6.99 £75 GBD4 12 noon 16th December
Ireland 3-5 days £4.99 £75 GBD1 2pm 22nd December
Italy 3-5 days £5.99 £75 GBD2 2pm 18th December
Luxembourg 3 days £5.99 £75 GBD2 2pm 19th December
Monaco 3 days £7.99 £75 GBD2 2pm 19th December
Netherlands 3 days £5.99 £75 GBD2 2pm 22nd December
Poland 4-6 days £6.99 £75 GBD4 2pm 17th December
Portugal 4-6 days £6.99 £75 GBD4 12 noon 16th December
Romania 4-6 days £14.99 £150 GBD3 12 noon 16th December
Slovakia 3-5 days £5.99 £75 GBD2 2pm 17th December
Slovenia 4-6 days £6.99 £75 GBD4 2pm 17th December
Spain 3-5 days £6.99 £75 GBD4 2pm 18th December
Sweden 4-6 days £6.99 £75 GBD4 2pm 16th December

** Calls to this number will be charged at your international rate.

BIG BRAND PRICE CRASH
BIG BRAND PRICE CRASH